Date Received: 2017-05-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: As a mortgage holder of loan product from XXXX XXXX XXXX/XXXX that was so risky I had real hardships and struggles for close to five years until abput 2011. Not one loan modification program as subsidized by the government was allocated for my relief and it surely wasnt for lack of asking. I have to assert this time though that XXXX XXXX XXXX allow some principal reduction or forbearance with my toxic mortgage loan.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 01886
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi, my home was unlawfully sold on XXXX XXXX , XXXX by Shellpoint Mortgage Servicing. On XXXX XXXX XXXX I filed for a Chapter XXXX Bankruptcy. I also gave notice to the Trustee of this filing. But they still proceeded with the sale. Even still after the sale they have not returned the property back to me. Therefore, Shellpoint Mortgage Servicings foreclosure occurred in direct violation of Title 11 Section 352 of the Bankruptcy Code as the statutory automatic stay was in place at the time of Shellpoint Mortgage Servicings wrongful, oppressive and illegal foreclosure sale took place. VIOLATION OF SECTION 362 ( a ) OF THE FEDERAL BANKRUPTCY CODE Section 362 of the Bankruptcy code requires all collection efforts to cease immediately upon the filing of a voluntary or involuntary bankruptcy petition. Section 362 ( a ) of the Bankruptcy Code provides that the filing of a bankruptcy petition operates as a stay against the following activities : ( 1 ) the commencement or continuation, including the issuance or employment of process, of a judicial, administrative, or other action or proceeding against the debtor that was or could have been commenced before the commencement of the case under this title, or to recover a claim against the debtor that arose before the commencement of the case under this title ; ( 2 ) the enforcement, against the debtor or against property of the estate, of a judgment obtained before the commencement of the case under this title ; ( 3 ) any act to obtain possession of property of the estate or of property from the estate or to exercise control over property of the estate ; ( 4 ) any act to create, perfect, or enforce any lien against property of the estate ; ( 5 ) any act to create, perfect, or enforce against property of the debtor any lien to the extent that such lien secures a claim that arose before the commencement of the case under this title ; ( 6 ) any act to collect, assess, or recover a claim against the debtor that arose before the commencement of the case under this title ; ( 7 ) the setoff of any debt owing to the debtor that arose before the commencement of the case under this title against any claim against the debtor ; and ( 8 ) the commencement or continuation of a proceeding before the United States. It is worth noting that the automatic stay is truly " automatic, '' in that it takes effect Instantly upon the filing of a bankruptcy petition and is effective agains t most entities, including the debtor, and regardless of whether the entity is aware of the filing Ive been working with my current servicer Shellpoint Mortgage Servicing for some time now and in the end after all that time applying, s ending documents trying to get a loan modification Shellpoint sold my property. XXXX XXXX XXXX our original bank offered us a trial payment we accepted it and made payments on time for three m onths for around {$1300.00}, per our agreement. Later we received a letter saying that we have been reassigned to a new services ( XXXX ) we sent a modification package to them and whenever we call them it is always in review and there is never any new information. Then they cancel the review process and require us to send a new package for yet another review. Then we finally get offered trial payments of around {$1600.00} but after the payments were done they transferred us to yet another servicer ( Shellpoint Mortgage Servicing ) How is this possible that it keeps going up an d up after each servicer selling to another servicer? It seems like they keep doing this and have the payment go up each time they sell to another servicer to the point where we give up and leave our home. We will never leave this is our home and we want to stay and pay the monthly mortgage but cant when each servicer is asking for more and more. Also each servicer always asks for a trial payment for 3 months. We pay the trial period payments for the 3 months and right after that they sell to another servicer. They ask for trial payments, make the money, give us nothing, and sell to another servicer for them to make money off of us by asking for trial payments and then giving us nothing Shellpoint Mortgage Servicing t hat I will not be qualified for a loan modification and that they will not review my loan mod because they do not deem to see me fit into any loan modification category. After all that time and effort put into applying months passed and now they say oh hey by the way we dont think you will qualify so we will just sell your home anyways. The sale occurred on XXXX XXXX XXXX and we are now in a very bad situation were Shellpoint Mortgage Servicing fr audulently sold our home. This is my and my familys primary and only home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95610
Submitted Via: Web
Date Sent: 2017-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I had to relocate to Iowa for employment last year. I tried to rent this condo out since I was underwater on my mortgage but unfortunately shortly after I left there was a huge roof leak that caused major damage. The insurance covered a portion of the repairs but the rest were up to me and I do n't have the money. The stairwell is damaged and so is the top floor of the home making it unrentable. I hired an Agent to help me short sale the property and we submitted all of my paperwork. Shellpoint had the locks changed adn left the wrong keys in the contractors box, locking my Agent out of the home for full month making it very difficult to get an offer. Once we finally gained access we got an offer within a few days and submitted it to Shellpoint. They state they will not postpone my foreclosure date because they have not received a value they ordered.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IA
Zip: 52402
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The short sale was submitted over 139 days ago and there is ju st one delay after another. First it took about six months for Shellpoint to " review '' the file which by the time they issued an update it was XXXX XXXX which they countered the buyer at {$240000.00}. This was after the fact the said the refuse to allow the VA buyer closing costs so we had to remove all but the escrow fee. On XXXX XXXX we submitted a value dispute in response to the counter, Shellpoint adv ised it would take UP TO 30 days to have a response. I called TWICE a week for updates. On XXXX XXXX after the 30 days had passed I submitted a CFPB complaint, which was closed because the company finally responded on XXXX XXXX stating the value dispute concluded with no change to the price expectations. the next day on XXXX XXXX the buyer increased the offer. The negotiator XXXX XXXX said it would only take a few days for approval. However, on XXXX XXXX he said that despite being told that they would allow up to 12 months in hoa dues that because it is now a lien they wont allow anything. I was also told it will take another 30 days for the investor to approval the buyers request for the escrow fee to be paid, despite the fact they are financing with a va loan and this is mandatory. NOW they are delaying the file even more by ordering another appraisal despite the fact they h ave one on file from less than six months. This file has been dragged through the dirt and completely mishandled.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98409
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to get a loan modification for my property since XXXX of last year every time I submit the documentation they require I 'm always told it is missing something I have submitted bank statements resubmitted letters resubmitted application forms on a timely basis I resubmitted bank statements that were missing page number XXXX from my XXXX XXXX and XXXX XXXX bank statements only to be told they still have n't received them. This is getting to be a regular habit with them my XXXX XXXX case manager has helped me through this process and has all the documentation that she has submitted on my behalf with my permission the representative of the bank I spoke with stay that she 's still missing complete I 'm difficult to believe because they were submitted in a timely basis I am running into obstacles on a consistent basis I need help if I become homeless I 'll be in the street this is serious I have nowhere to go and there are no homeless shelters ava ilable I 've checked thank you for your time.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 18102
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hello, I filed a complaint with Shell point servici ng. The home has been foreclosed on and we are in discussing for cash for keys. I have been going back and forth with the agent or realtor assigned to the case. I need a response so that I can move from the home and receive the cash for keys.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have summited I complete RMA Packet to Shellpoint and have asked to postponed my sell date. they there reviewing my document as of XXXX / XXXX / 17 and they have not postponed my sale date they are double tracking.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91335
Submitted Via: Web
Date Sent: 2017-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: i have send a loan modification package to shellpoint on XXXX 2016 . all requested documents were send to the bank on time i got a response from the lend er 2 weeks ago regarding my loan modification status shellpoint had declined my loan modification because they said i have equity i have ordered an appraisal report from a lisenced appraiser value came out at XXXX i also odered a pay off statement from the bank and i owe {$410000.00} i have no equity please help
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92805
Submitted Via: Web
Date Sent: 2017-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The dates are from XXXX XXXX to current. There are thousands dollars involved here and even more thousands of hours involved. The people involved as the paper handlers, i.e., XXXX XXXX XXXX etc., has changed four ti mes. It all started with XXXX , then switched to XXXX XXXX XXXX , then to XXXX , then to and currently with Shellpoint Mortgage Services. I have had to go through three mediations, two of which failed, and have made hundreds of copies of documents and filled even more forms, over and over again. Shellpoint is trying to hold me responsible for thousands and thousands of dollars in charges and fees from these pas t seven y ears of trying to deal with this mess. If this had been handled properly and in a timely manner, none of these charges would exist and I would not be typing this complaint right now. XXXX XXXX XXXX XXXX XXXX is involved somehow and no one person owns my loan, it is owned by a computer system. I have spent countless hours on the phone, writing letters, typing emails and I have also gotten Senator XXXX XXXX XXXX office of XXXX Nevada involved. XXXX , my contact there, suggested I contact your agency. So, here I am, contacting your agency. There is no way I could possibly send you the documents regarding this " modification '' as there are hundreds and hundreds of them and I would not even know where to begin or what to send you first. I will need assistance fro m one of your representatives in this matter. I will need someone from your office to tell me what you want first.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 894XX
Submitted Via: Web
Date Sent: 2017-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: To whom it may concern : I my mortgage loan is with XXXX XXXX XXXX and is being handled by Shellpoint Mortgage Servicing. I entered into a modification that began XXXX / XXXX / XXXX . Since the beginning of my modification, amounts on my statement have been incorrect. I have tried over and over again to get the amount corrected. Now, six months later, Shellpoint has made the correction, however, they had hired an attorney to submit my home for an auction sale XXXX / XXXX / XXXX . I am told that in order to remove the foreclosure status and auction sale date, I must pay foreclosure fees and cost ( {$2100.00} ) in addition to the months payments owing from XXXX / XXXX / XXXX . I am prepared to satisfy the monthly payments, however, I feel it is unfair and a scam to now after correcting the error caused by Shellpoint, I should have to pay those fees in order to save my home. I am not in a position to pay for the fees resulting fro m Shellpoint 's error. Shellpoint refuses to send me a statement reflecting the correction. Please provide assistance in this matter. Th ank you! Companies involved : XXXX XXXX XXXX XXXX XXXX XXXX XXXX , NC XXXX Shellpoint Mortgage Servicing XXXX XXXX XXXX XXXX , SC XXXX
Company Response: Company believes complaint is the result of an isolated error
State: MI
Zip: 48235
Submitted Via: Web
Date Sent: 2017-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A