Date Received: 2017-08-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a loan modification with XXXX # XXXX and they sold it to Shellpoint account # XXXX, Then Shellpoint is now claiming they are not honoring the modification after I had made 8 months of scheduled and timely payments, they are reporting all payments as delinquencies! the Credit Agency has me with 8 delinquencies and the new loan company will not approve the new Mortgage until all of the Delinquencies are removed! My home will be sold off according to Shellpoint! Help!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Re : Shellpoint Mortgage Servicing We have recently completed a Chapter XXXX bankruptcy and have notice from the Chapter XXXX Trustee, that we/they have paid our Mortgage payments as required and we were current upon closing of the case, XXXX 2017. We have made the payments required by Shellpoint since the closing and have canceled checks to confirm receipt by Shellpoint. They continue to insist that we owe additional funds that seem to be attributed to amounts they had not posted properly during the bankruptcy. According to our records, the bankruptcy trustee made final payments in the amount {$56000.00} on XXXX XXXX, 2017. They also made a payment in the amount of {$56000.00} on XXXX XXXX, 2017. We received a letter from Shellpoint of Notice of Default and Intent to Accelerate dated X/X/2017. We have contacted them and talked with several employees without resolution. We have asked them for an audit and a full explanation of the amount they feel is owing. They have sent us an account summary but we have not received an adequate explanation of the full postings in the bankruptcy. We have been working with them since XXXX 2017 and feel that they are not diligently pursuing resolution. We have had no control over the selection of mortgage holders since our contract was sold by XXXX XXXX XXXX ( XXXX XXXX ) several years ago, we wish to refinance with a reputable firm as we have no confidence in Shellpoint. We are unable to do that until this matter is settled. We would appreciate any help you can provide.
Company Response:
State: WA
Zip: 98042
Submitted Via: Web
Date Sent: 2017-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-08
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: PROPERTY ADDRESS : XXXX XXXX XXXX XXXX, XXXX, TN XXXX LOAN INFORMATION : 1. LOAN # : XXXX AMOUNT : {$120000.00} LENDER : XXXX XXXX BANK XXXX. LOAN # : XXXX AMOUNT : {$23000.00} LENDER : XXXX XXXX XXXX XXXX XXXX : Shellpoint Mortgage Serving XXXX Loss Midigation ( Good Luck ) Bought the house in XX/XX/XXXX, made payments until XX/XX/XXXX when the economy crash and I lost my job. I tried to refinance with loan servicer ( XXXX ). After several attempts with XXXX to refinance through different programs and submitting personal information several and several checks of my credit rating,This was over a two year period and each time they check my credit score, due to loss of paperwork or filing under a different program, it tanked XXXX said that my credit score was too low to qualify and I needed to find financing somewhere else. Between XX/XX/XXXX and XX/XX/XXXX XXXX called several hundred times to collect, but they would not refinance and they trashed my credit rating. After paying a lawyer {$6000.00} dollars to try to help me out, all he did was take my money and they foreclosed on the property and went to auction XX/XX/XXXX. It sold for {$180000.00}. As advertised it was to settle all liens to XXXX XXXX XXXX. Then I started getting calls from Shellpoint Loan Servicer, that I still owed on loan # 2 {$23000.00}. I contacted XXXX XXXX XXXX XXXX XXXX XXXX. in XXXX XXXX, AK. and said that the sale of the property satisfied the outstanding loans. But, the lean on the second loan was still in place and was showing non-payment on my credit score. Which is preventing me from getting a renovation loan on my property? XXXX XXXX recommended contacting the title company to clear this issue up and the title company said to contact your agency. So here I am. Youre my last door, please help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37066
Submitted Via: Web
Date Sent: 2017-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have had many mortgage and lending companies service our mortgage. In XX/XX/XXXX we had sent a XXXX dollar money gram to XXXX XXXX to catch up on our past due charges in which they said we owed. When we got the next bill it was asking for more money over {$1000.00}. So we filed for Hardest Hit Program.They gave to XXXX XXXX XXXX dollars to help us, But when we went to pay the first payment in XX/XX/XXXX when the program was over, we were amazed to see that only XXXX dollars was applied. So when we asked the manager where the money had gone they said it was hidden fees and could not give us answers. We stopped paying and let our lawyer take care of the phone calls and letters. Then the mortgage was sold to XXXX and now is with Shellpoint mortgaging service. I wrote a letter to Shell point to describe all the history of what XXXX XXXX did but no response. So now XX/XX/XXXX we want to move. We asked for payoff of our home and this is the amount, XXXX payoff which is fees added on to the mortgage from {$85000.00}. WOW The mortgage should have been XXXX or less after the program helped but now they have tacked on another amount of ALOT more. This is not right for us and many others in this situation. I wrote a letter to the program and they directed me to you. Please help us with this.We want to sell but need the price down to XXXX or send us the title to our home in which we had a 15 year and paid double toward the principle at times. We have lived here for 18 years. Brand new on a lot we purchased years before. We were never late until hard times in which we gave them the full amount in XX/XX/XXXX of {$5000.00}, They tried to foreclose us XX/XX/XXXX but that is when we went for help and now they either want the {$110000.00} or saying we are in preforclosure which we just found out at our bank when the credit report was run. We appreciate all the help you give to us, My daughter has just left for the XXXX XXXX XXXX XXXX XXXX XXXX and I appreciate the video of the young man in the XXXX XXXX that helps people in this site. God Bless America. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2017-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-07
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Shellpoint Mortgage Servicing handles my 2nd mortgage payment of {$140.00}. I called them XX/XX/XXXX to inform them that I had overpaid this debt and wanted to settle it as " Paid In Full ''. The reason for the call was that I no longer had income and had lost my employment on XX/XX/XXXX. Between the XX/XX/XXXX and XX/XX/XXXX, I took the time to read over the Servicing agreement I had established with XXXX in XX/XX/XXXX. Upon adding up the total payments, they totaled over {$23000.00}. The original note was {$15000.00}. XX/XX/XXXX, XXXX modified the loan and reduced the payments from {$200.00} to {$140.00}. Following that reduction, I filed Chapter XXXX and DID NOT include XXXX in the bankruptcy. The XXXX debt was " Reaffirmed '' ( XX/XX/XXXX ) since I wanted to keep my primary resident. The {$140.00} was made to XXXX until XX/XX/XXXX. At that time, I received a letter dated XX/XX/XXXX stating that the Servicing has been transferred from XXXX to XXXX XXXX XXXX. XXXX is Shellpoint Mortgage Servicing. The notice also stated " The transfer, assignment or sale did not affect the terms '' According to Shellpoint, I owe {$7200.00}. Upon the transfer, Shellpoint claims the balance was {$13000.00}. From XX/XX/XXXX-XX/XX/XXXX, I paid {$200.00} monthly and most of that in a timely manner. {$6200.00} minimum. Of which I paid {$5100.00} of interest during that period. From XX/XX/XXXX til XXXX letter XX/XX/XXXX, I paid XXXX over {$10000.00} From XX/XX/XXXX til XX/XX/XXXX, I 've paid XXXX/Shellpoint over {$6100.00}. If you include the Originating date XX/XX/XXXX-XX/XX/XXXX, that 's another {$6200.00} to add. Total payments to XXXX/Shellpoint. {$23000.00}. This amount does not include payments above the minimum required. Please note : This loan was modified to zero ( 0 ) interest. Also, in my research, I 've found that there is a class action suit against Shellpoint for this same issue of collecting more than what 's due. Shellpoint sent a letter dated XX/XX/XXXX after I ask for a payment history which stated I owe them {$7200.00}. Shellpoint keeps insisting that the loan was discharged through Chapter XXXX. Which is not true. This loan was " ReAffirmed ''. Because it was modified before I filed Chapter XXXX. Upon calling Shellpoint, they insist that the payments went to Bankruptcy court and I continue to tell them " You do n't make payments to court under a ChapterXXXX. ''
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-05
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: I filed a chapter XXXX bankruptcy that was discharged in XX/XX/XXXX against the property address of XXXX XXXX XXXX XXXX XXXX Nevada XXXX. That same property was foreclosed against me in XX/XX/XXXX. This company is claiming that a foreclosure is still pending against me and they 're reporting me as delinquent to the credit bureau. I 've been gone from said property since XX/XX/XXXX.
Company Response: Company disputes the facts presented in the complaint
State: NV
Zip: 89183
Submitted Via: Web
Date Sent: 2017-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am requesting monetary damages for all the violation Shellpoint has committed since taking over the servicing rights from XXXX back in XXXX of 2016. Since then, Shellpoint has mismanaged my loan account and failed to apply payments towards my mortgage PITI but instead, they have been applying to illegal fees and letting the funds to sit in the unapplied account instead of applying towards my loan balance. Please see the attached complaint.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mortgage loan was with XXXX XXXX XXXX, loan # XXXX. We have been living in this house since XX/XX/XXXX. My loan was very good standing with XXXX XXXX XXXX till XX/XX/XXXX. From XX/XX/XXXX, I was working as a XXXX XXXX for XXXX XXXX XXXX and been XXXX in XXXX XXXX. The salary was good initially, but due to budget cut in XX/XX/XXXX, salary was decreased from XXXX per year to XXXX per year. Lot of other benefits were cut too since XXXX declared it was no longer considered danger zone. Living costs are expensive in XXXX. Maintaining two houses, one for myself in overseas and another for my family in US became burdensome for me. I was deeply hurt financially. My XXXX sons were also going to Univ. XXXX XXXX. We ( I & my wife ) are supporting them and they both are living home. My XXXX son, XXXX XXXX XXXX joined Texas XXXX XXXX XXXX XXXX to support part of his tuition. I was looking for jobs back in XXXX near my home so that I do not have to pay for two living expenses. Luckily, I had an offer to join XXXX, XXXX division. I passed both oral and written tests. So, I left my job from XXXX and went back home. Unfortunately, again due to budget cut all federal hiring were frozen and I was not able to join XXXX. On XX/XX/XXXX while my mortgage loan was in good standing, I called XXXX XXXX XXXX and informed them that I will not be able to pay my regular monthly mortgage payment since all my savings were exhausted. I requested them for loan modification. At the same time, I notified to all other creditors about my hardship including my federal student loan. Almost everyone understood my situation and worked out with me. XXXX XXXX XXXX also started loan modification paperwork. I sent all the necessary documents that they requested. I was in constant contact with XXXX XXXX XXXX. I sent documents to XXXX via express mail from overseas post, and uploaded documents in its website. After I went back to USA, I contacted them via phone several times. I was desperately looking for job. Due to US Presidential election, it was hard for me to get a job. However, I was offered to redeploy in XXXX on XX/XX/XXXX. I quickly accepted the job and left my home on XX/XX/XXXX. Right before I was leaving, I received a letter from XXXX and I was notified that my loan was transferred to another company and the new company will contact me. I called XXXX and ask from my them the status of my loan modification. I also informed them that since I got a full-time job and deploying again, I will be able to resume my monthly payments. They informed me that the new company will have all my documents and they would work with me same way that XXXX was working. After I came back to XXXX XXXX, I keep asking my family about any documents from the new company. Finally, my family forwarded documents from Shellpoint mortgage. It takes long time to get military mail in XXXX address. This is a small XXXX XXXX in a XXXX XXXX country unlike the previous big XXXX XXXX XXXX. Initially, I had no internet access. As soon as I received documents from my family, I called Shellpoint mortgage, loan # XXXX. According to phone answering system, Shellpoint mortgage is a debt collector, not a regular mortgage service. I dont know why XXXX transferred my loan to a debt collector while I was working loan modification with them. I immediately started working with Shellpoint mortgage and from XX/XX/XXXX, I started uploading all the documents as it was requested by them. Since XX/XX/XXXX, I called several times,XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( 2x ), XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( 2x ), XX/XX/XXXX, XX/XX/XXXX ( 2x ), XX/XX/XXXX, and XX/XX/XXXX ( 2x ). Out of all these phone calls ( XXXX ext. XXXX ), I was able to talk with my point of contact XXXX XXXX only one time on XX/XX/XXXX and today. On XX/XX/XXXX, I mentioned to XXXX XXXX that since I am getting regular paychecks, I would be able to start paying monthly mortgage. XXXX XXXX answered me that I would not be allowed to pay regular monthly payments until the loan modification is done. Every time I called, different agents named XXXX XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX XXXX answered my phone calls, after seeing some notes in my file, they inform me to add or modify some documents. I followed their instructions and added more documents. Every time with the agents help, I left msg. for my POC, XXXX. I never had any msg. or miss call from my POC, XXXX. Finally, today XXXX XXXX called back and informed me that my house was foreclosed on XX/XX/XXXX. On that same day ( XX/XX/XXXX ), XXXX XXXX XXXX not only was trying to help me but also desperately trying to locate XXXX XXXX. She told me that all the documents supposed to be uploaded by that day ( XX/XX/XXXX ) and only things she was noticing that deposit explanation was missing. When I informed her that I already uploaded that document, she mentioned that I did not write down the amount of deposit, I only wrote the date. I told her that it was a night time over here and there is only one place at this XXXX XX/XX/XXXX that I can type and print a document. But that center was close by that time. I told her that I would hand write the amount and take a picture to upload the document. She mentioned to me that she would make a note and email to XXXX XXXX. I immediately followed through and called back, left msg. with XXXX. I mentioned that the last document had been uploaded. At that time, again we ( XXXX & myself ) were unable to locate XXXX XXXX. I called yesterday ( XX/XX/XXXX ) and spoke with XXXX. I was told that all the documents were uploaded and XXXX would review it within a day or two. Today ( XX/XX/XXXX ) when I called for XXXX XXXX, XXXX answered and informed me that my house was foreclosed yesterday ( XX/XX/XXXX ), I was shocked. Then finally XXXX XXXX called and told me that the house was foreclosed on XX/XX/XXXX. I told him, all my life time belongings are still at the house, my family still living in the house and you guys are going to kick them out. I have been working 12 hours a day, six days a week, the average temperature over here is 120 degrees. Out of all these odd situations, I have been desperately trying to save my house, and Shellpoint mortgage foreclose my house just like that after seventeen years of payments. I also mentioned to XXXX XXXX that they always had bad intention and they were predetermined to foreclose my house no matter what I do. I also requested him to save all my documents, phone records and conversation for the records. I even talked with their attorney, XXXX XXXX group @ XXXX, they informed that they would go by what the mortgage company would instruct them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Shell Point Mortgage took over my mortgage in XX/2016. We got notice of the fact. Two months ago we got a letter saying whats past due. We have NEVER GOTTEN A MONTHLY STATEMENT. I am in bankruptcy. My mortgage is not part of the bankruptcy. I have no online access. They will also not talk to me when I call them. How many laws were broken here? We have no idea of our monthly payment or interest rate. Have no idea how our payments have been applied. No contact is allowed except they do take my payments!! HELP!!!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 560XX
Submitted Via: Web
Date Sent: 2017-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My daughter, filed bankruptcy last XX/XX/XXXX to stop the foreclosure on our home. Due to my illness I was not well enough to file. Once she filed the mortgage company has worked out a curved with the trustee. To sell our home.. and when I called, to try to work out something with the mortgage company I was giving all this wrong information and no help. Surely my daughter is only on the deed of the property. I 'm on the note, and deed of property. We 're force to be homeless due to an aggressive trustee, wanting to make money for himself, and a mortgage company with no morals. Trustee going to court to ask for my part of property to sell our home.which the mortgage company could have work out something with me to be able to sell my own home.. not be force by trustee and his realtor .. so they can make money .. and my family and I will become homeless. My granddaughter who is XXXX years of age has been approach by strangers coming and lurking on our property asking her all kinds of questions about the house being for sale.. I hope that Shellpoint Mortgage Servicing will not get a chance to do this to another family.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2017-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A