Date Received: 2017-08-22
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: XX/XX/XXXX XXXX QWR NOTICE OF ERROR Loan : XXXX Subject Property : XXXX XXXX XXXX XXXX XXXX, Ohio XXXX Owner XXXX XXXX XXXX XXXX. Last 4 of XXXX XXXX Mailing address : XXXX XXXX XXXX XXXX XXXX XXXX, Ohio XXXX. Ref : CFPB report XXXX I filed a Notice of error attachment XXXX Notice of Error along with all of my statements that the loan servicing company XXXX XXXX was attempting to collect Discharged Bankruptcy Debt. Each of the exhibits I presented in this attachment listed a cram down debt that was not collectable and illegal to ask for. See attachments in report XXXX. Shell point responded to my Notice of Error with a correspondence letter on XX/XX/XXXX. Per this letter shell point states Shellpoint acknowledges your concerns regarding the history of the debt. Reviewing the loans history indicates that we previously received similar inquires. We have enclosed those responses, as we believe they have been address the majority of your concerns. As conveyed in the attached, Shellpoint confirmed that the previous mortgage servicers updated the loans terms to reflect those stipulated in the Reaffirmation Agreement. In an attempt to clarify just what Shellpoint is stating I am break this statement down so that we can see how Shellpoint dictated this letter what I believe was in a vague almost deceptive path on the facts and responsibilities of the loan servicer I had brought to XXXX XXXX XXXX XXXX and their loan servicing companys Shellpoints attention. Shellpoint acknowledges your concerns regarding the history of the debt. Reviewing the loans history indicates that we previously received similar inquires. At this point Shellpoint has reviewed my loan and studied the exhibits and now acknowledges on record that the previous loan processor has been in violation of the CFPB and the Bankruptcy code by listing and demanding the discharged debt on the 30 plus statements and also in a payoff statement that I provided in my CFPB report XXXX. We have enclosed those responses, as we believe they have been address the majority of your concerns. Okay so nothing new to state just the something that was stated before but now Shellpoint has the an issue and under the loan assumptions rules per the CFPB this now is the new investors XXXX aka XXXX XXXX problem. I have now forwarded all of the illegal statements with my supporting evidence of the violations on my loan. As conveyed in the attached, Shellpoint confirmed that the previous mortgage servicers updated the loanss terms to reflect those stipulated in the Reaffirmation Agreement. And here it is Shellpoint finally confirms that the loan was updated by the pervious servicer to reflect the court order reaffirmation agreement the only thing that they so deceptively or vaguely forgot to mention was that it was not updated until XX/XX/XXXX which was 5 years after it was court order and filed by a federal JUDGE. Companys responsibility to comply with the Non-Performing Loan sales rules and regulations per the loss waterfall mitigation and abide by correct and if need be settle any disputes as follow all my properties are post XX/XX/XXXX. I have highlighted in red a portion of the Rules and Regulations that are not being followed by Shellpoint or XXXX aka XXXX XXXX. I have had 6 loans make there was through the NPL non-performing loan sales at which XXXX received the winning bid on all 6. Below I have included the outline for the sales requirements. Fact Sheet NON-PERFORMING LOAN ( NPL ) SALE REQUIREMENTS XX/XX/XXXX On XX/XX/XXXX, the Federal Housing Finance Agency ( FHFA ) announced enhanced non-performing loan ( NPL ) requirements for sales of NPLs by XXXX XXXX and XXXX XXXX ( the Enterprises ) that will reduce risk to taxpayers by transferring it to the private sector. FHFA believes that the sale of severely delinquent loans through NPL sales will reduce Enterprise losses and improve borrower and neighborhood outcomes. The enhanced NPL sale requirements draw upon the experience of XXXX XXXX two pilot sales of NPLs last year and this year. The loans in these two transactions have an aggregate value of approximately one billion dollars in unpaid principal balance. The loans included in NPL sales will generally be severely delinquent typically more than one year past due. FHFAs goal is to achieve more favorable outcomes for the Enterprises and for borrowers by providing alternatives to foreclosure wherever possible. In addition, reporting by servicers on borrower outcomes will be required after the transactions close, which will allow the Enterprises to document whether the desired outcomes are being achieved. Future NPL sales by the Enterprises must meet the enhanced requirements, which include the following : Bidder qualifications : Bidders will be required to identify their servicing partners at the time of qualification and must complete a servicing questionnaire to demonstrate a record of successful resolution of loans through alternatives to foreclosure ; Modification requirements : The new servicer will be required to evaluate all pre-XX/XX/XXXX borrowers ( other than those whose foreclosure sale date is imminent or whose property is vacant ) for the U.S. Department of the Treasurys Making Home Affordable programs, including the Home Affordable Modification Program ( HAMP ). All post-XX/XX/XXXX borrowers ( other than those with an imminent foreclosure sale date or vacant property ) must be evaluated for a proprietary modification. Proprietary modifications must not include an upfront fee or require prepayment of any amount of mortgage debt, and must provide a benefit to the borrower with the potential for a sustainable modification ; Loss mitigation waterfall requirements : Servicers must apply a waterfall of resolution tactics that includes evaluating borrower eligibility for a loan modification ( HAMP and/or proprietary modification ), a short sale, and a deed-in-lieu of foreclosure. Foreclosure must be the last option in the waterfall. The waterfall may consider net present value to the investor ; REO sale requirements : Servicers are encouraged to sell properties that have gone through foreclosure and entered Real Estate Owned ( REO ) status to individuals who will occupy the property as their primary residence or to non-profits. For the first 20 days after any NPL that becomes an REO property is marketed, the property may be sold only to buyers who intend to occupy the property as their primary residence or to non-profits ; Subsequent servicer requirements : Subsequent servicers must assume the responsibilities of the initial servicer ; Bidding transparency : To facilitate transparency of the NPL sales program and encourage robust participation by all interested participants, each Enterprise will develop a process for announcing upcoming NPL sale offerings. This will include an NPL webpage on the Enterprises website, email distribution to small, non-profit and minority- and women-owned business ( MWOB ) investors, and proactive outreach to potential bidders. Additionally, each Enterprise will host training sessions for interested non-profit and MWOB investors to facilitate better understanding of the NPL sales process. The Enterprises will also offer small pools of NPLs, where feasible ; Reporting requirements : NPL buyers and servicers, including subsequent servicers, are required to report loan resolution results and borrower outcomes to the Enterprises for four years after the NPL sale. These reports will help inform whether to make future changes to NPL sales requirements and determine whether an NPL buyer and NPL servicer continue to be eligible for future sales based on pool level borrower outcomes, adjusted for subsequent market events. Consistent with applicable law, FHFA and/or the Enterprises will provide public reports on aggregate borrower outcomes at the pool level. Fannie Mae : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX have seen a history of improper implantation of the NPL regulations by Shellpoint and XXXX both not acknowledging inaccuracies of the pervious loan servicer and when I disclosed to them in a CFPB report neither are mitigating to a mutual beneficial conclusion on post-XX/XX/XXXX debt as per the rules state that borrowers ( other than those with an imminent foreclosure sale date or vacant property ) must be evaluated for a proprietary modification. For example in XX/XX/XXXX I had a loan on a property purchased by XXXX at that time the loan did not have an imminent foreclosure sale date but was under litigation and the property was occupied not vacant. Neither XXXX nor Shellpoint ever notified the court about the sale of the note or the transfer of the mortgage servicing rights from XXXX to Shellpoint. I believe that this should have been disclosed to the courts within maximum 90 days of the sale the least. But Shellpoint only contacted the lawyer that was representing the previous loan servicer and kept moving forward towards procuring an imminent sale date still using XXXX name filing documents in the case as though they still had an interest in the property. I was not asked or informed of any modifications options or loss mitigation options. I was backed into a corner by Shell point and the investor XXXX making it clear that all of the serious illegal issues that I had with the previous loan servicer such as asking for and listing on my monthly statements discharged bankruptcy debt was being ignored by Shellpoint and XXXX. The day before the sale I received a call from shell point offering a short sale option. I believe this was offed because the property was only appraised for half of what they were asking for and if sold at the sheriffs sale the property might have sold for less. This complete neglect of the NPL rules cost both me and the XXXX time and money. Shell point did not follow the NPL sales rules of loss mitigation on my loan in XX/XX/XXXX and has failed again as of today forcing my hand to again to file a complaint for the reasons of : 1. I have not been given a modification that makes sense. The offer that was presented would only serve the investor with me no way out of the property. The offer was the investor taking any money allegedly owed on the note adding it to the principle balance which was doubling the amount of the note to {$65000.00}. The investor and Shell point listed a payment of {$400.00} dollars a month and stated that if I made 3 monthly payments they would permanently modify my mortgage loan. I found an issue here Shell point failed to list an interest rate or any terms with this proposal and when I contacted Shell point about my concerns I was refused the agreement and was never given another option. 2. I received a letter from Shell point stating that the investor would not accept a deed in lieu of foreclosure now leaving me now with only litigation cost piling up daily. But whats interesting is that I never offered them one. 3. I did offer a short sale to the investor to get out of the loan. Shell point denied the offer and would not even counter. This type of action would only constitute that the investor has 1. No real idea of the value of the property. 2. Has not been notified by Shell point of the pervious loan servicers mismanagement of my loan in which now they have assumed the responsibility of per the NPL sales rule Subsequent servicer requirements : Subsequent servicers must assume the responsibilities of the initial servicer ; and by incompetence of not compiling to the Bankruptcy code and CFPB rules or at least the making some kind of sanction or adjustment in my favor on my loan in good faith for the mismanagement of my loan to accommodate me and get this loan back on track. CONCLUSION : As of today Shell point and XXXX has once again taken the complete opposite direction of the rules and regulations of the NPL sales. They have manipulated the courts the NPL and CFPB rules that govern my loans in their favor to position themselves to take the property and back me into a corner. I only have one loan let with this servicer and investor so if a war is what they are wanting I will have them explaining their actions to a Bankruptcy Judge. I feel that if XXXX aka XXXX XXXX and Shellpoint has been clever enough to figure out how to move though the system without being detected of any wrong doing someone needs to blow the whistle on these illegal actions. Again I have listed all of my Exhibits in a previous report XXXX which was either ignored or vaguely glanced at by Shell point and XXXX leaving issues half explained away but never resolved. XXXX XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45042
Submitted Via: Web
Date Sent: 2017-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We attempted to sell our home in a short sale. On XX/XX/XXXX, Shellpoint Mortgage informed us that our short sale was approved, with an offer price of {$500000.00}. Due to an issue with junior lien payoffs, the approval letter expired, and we were forced to start the short sale process over again in XX/XX/XXXX. After several months of back-and-forth regarding a document that Shellpoint had originally approved, but later demanded needed repeated conflicting edits, we were informed that all documents were submitted into the file. Shellpoint then told us that while we were working on the edits to the document, the broker price opinion had expired and needed to be renewed. They then told us that the BPO came back with a value of over {$640000.00} - an increase of {$130000.00} in four month 's time. We sent in a value dispute and they refused to review it. They are now setting a foreclosure sale date on the property. We reviewed the BPO and found the comps to be questionable in that there were several comps in the area that presented a more similar and accurate representation of the value of the property, which was closer to the originally approved offer price. We believe this is an attempt by Shellpoint to manufacture a reason to decline the short sale to take back the property, and/or a lack of due diligence on their part.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2017-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Foreclosure sale is Monday XXXX XXXX, XXXX. We have asked for short sale to non-profit and have been unable to get cooperation from the lender. We have provided them with contractor estimates, but they have been unwilling to review them and accept them. They are misrepresenting the condition of the house to the lenders for the foreclosure sale. We have sent them a qualified written request in XXXX, XXXX and again today, XXXX XXXX, XXXX. They do not seem to be willing to review the actual condition of the house.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2017-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-11
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: The compliant is my mortgage payments are not being sent to the three credit bureaus. Shellpoint mortgage states since I was in a bankruptcy, and discharged they would not report my payments. The representative stated, I would have get a home modification loan or refinance the loan. This makes no since, my loan will be paid off in XX/XX/XXXX. Shellpoint purchased this loan from XXXX. XXXX immediately started reporting payments after I was discharged in XX/XX/XXXX. I tried talking to XXXX to make sure Shellpoint received all the required documents. XXXX representative XXXX stated that all the rules should be the same for mortgages ; but I would have look into it. XXXX stated that all documents were sent to Shellpoint. I had the same problem with XXXX when my Chapter XXXX Bankruptcy was discharge and I had to notify CFPB to rectify the problem. Shellpoint loan number XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 49508
Submitted Via: Web
Date Sent: 2017-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX 2017 I refinanced my home thru New Penn Financial, my contact XXXX XXXX told me that because my income verification did NOT match what I had submitted that I would be required to pay off my two credit cards. The first was with XXXX XXXX XXXX for about {$2400.00}. The second was an XXXX credit card with XXXX in the amount of {$560.00}. New Penn said that I would have to borrow more money to pay these off and that they would provide me with 2 checks to do so. The first check for XXXX was for the exact amount and went thru no problem, the second check was made out to XXXX for over the amount and when I went to pay the clerk informed me that they were not able to complete the transaction because the check was for more than was owed and my name was not on the check. I emailed XXXX XXXX at XXXXXXXXXXXX and text her at XXXX. I gave her the exact amount due and she told me that she would get back to me. I never heard back and have begun to receive bills from XXXX for the credit card. With late fees and interest charges the total due is now {$780.00}. I have tried to call XXXX XXXX and her immediate supervisor and left voice messages with both of them and emailed XXXX at her email address and have received no replies. As this affects my credit score it needs to be resolved ASAP. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 46517
Submitted Via: Web
Date Sent: 2017-10-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased my townhome in XX/XX/XXXX and I 've never been late on a mortgage payment. Shellpoint Mortgage took over my loan in XX/XX/XXXX and proceeded to tell me that I did not have insurance on my property. My Mortgage always included my Taxes and Insurance as my total payment. When they recieved my loan, they did not pull the information from my previous lender. Shellpoint notifies me in XX/XX/XXXXthat they have placed Lender Hazard insurance on my property due to the fact that they did not have the exterior policy information from my previous lender. I received a notice from Shellpoint in XX/XX/XXXX saying my mortgage payment was going to increase almost $ 400/mo due to an escrow deficiency. I immediately contacted my Homeowner 's association and had them fax over the documents on XX/XX/XXXX ( Which I have documented was included on the fax they sent to Shellpoint with proof of receipt ) I called Shellpoint on Friday, XX/XX/XXXX to confirm they recieved the documents. The associate said they did and they will re-run an escrow balance to get everything taken care of. I was told to give it a week and I will receive a letter from them with the changes. I heard nothing from them until I reached out on XX/XX/XXXX to get an update and I was told nothing was sent over. I immediately asked to speak with a Manager. I was called on that evening by a Manager stating her name was XXXX XXXX, she stated they did n't recieve the right paperwork and asked me to send her the documents from my Homeowners Insurance company, which I gladly did. I had verbal confirmation from XXXX XXXX that the document I sent her is what she needed and everything will be taken care of. She told me she would be my direct contact going forward and provided me her information. However, the information she provided me on her E-Mail signature was wrong in an effort to mislead me from calling the office to check on things. I have her correct phone number on my caller ID from when she reached out and I left multiple voicemails and sent multiple emails directly to her which all went unanswered. I finally called back on XX/XX/XXXX and spoke with XXXX XXXX XXXX who put me through the same hurdles. After sending her the documents that I initially forwarded over to XXXX XXXX, I was specifically told that she spoke with someone in the insurance department and the escrow would be updated. I was told that when it comes time to make my payment, to call her on XX/XX/XXXX and specifically ask for her and she will be able to allow me to pay the original {$1200.00} that was what I have been paying for years. Today is XX/XX/XXXX, I called and asked for XXXX XXXX as agreed upon and it just so happens she was not available and neither was XXXX XXXX. I spent multiple hours on the phone with a member of the insurance team today with no resolution, I was told to expect a phone call from another manager today and still as of now, which is XXXX eastern time, I have heard nothing ... .again! I have been going back and forth with this company for over a month and a half now with absolutely no resolution in sight. This all could have been avoided if they had pulled my information from my previous lender properly or if ANY of their managers did their job with some follow through.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 08755
Submitted Via: Web
Date Sent: 2017-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I filed, bankruptcy last XXXX XXXX to stop foreclosure on our, home for years we had tried to work with XXXX XXXX XXXX and got no help. Then we got an new lender Shellpoint got the same services no help, when you called you get all these reps who do n't speak XXXX and give wrong advice.So as years went on illness, divorce, and loss of business, and still no help from lender, when I filed bankruptcy I had no idea that the lender would work out a deal with the Trustee ( XXXX XXXX ) instead of working with the homeowner. The Trustee have not meet the contract agreement to sale the property by XXXX XXXX But the lender is still working with them. On XXXX XXXX XXXX the trustee went to court asking for the stay relief to be granted to give him rights to sell the entire house due to no equity is in the house. So it was granted and my mother 's bankruptcy was dismissed giving her power to control the sale of her home. Leaving our family to become homeless so trustee and his realtor will make a profit. Shellpoint has failed to help my family. If you look on page 7 the Trustee admits that the lender is not willing to do a loan modification. But instead is willing to do ( XXXX XXXX ) I hope this lender will never get a chance to do another family as they have done mines. Along with this complaint I have attached documents to support my complaint.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2017-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My name is XXXX XXXX, owner of the property at XXXX XXXX XXXX, XXXX XXXX, TX XXXX. XXXX XXXX I got damage of my property by Hail. I claimed my insurance with an agent XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX, claim service by XXXX and main insurance company name is XXXX XXXX XXXX. I was paid by my insurance company and I fixed my property accordingly. After completion of the repairing job, my mortgage service company name Shellpoint Mortgage Services called me to send their inspector to inspect the property and they sent, inspector saw the property and left with full satisfaction. After a month about Shellpoint added an amount of {$48.00} with my monthly mortgage payment as an inspection fee and I was told to pay this amount every month over my loan period of rest 29 years. My loan is under FHA. I asked Shellpoint, what is the total amount of inspection fee to be paid. They said, they do n't know and despite my repeated correspondence Shellpoint could not make clear about total inspection fee. Then I said, unless legal solution I will not pay this inspection fee with uncertainty. On the other side my insurance company did n't tell me anything about and I have not been asked anything by my insurance company. I eagerly request to have a right answer about this inspection fee, because they have kept me in complete dark. Thanks
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78244
Submitted Via: Web
Date Sent: 2017-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I filed a previous submission # XXXX from cfpb, on XX/XX/XXXX. I am refiling my complaint, due to failure to release an outdated mortgage and several illegal foreclosures regarding an outdated loan on my home which I purchased back in XXXX, which XXXX XXXX XXXX was sued along with XXXX XXXX XXXX for illegal loan practices. My mortgage of XXXX was a part of a national law suit which contributed to a global recession. The investor allegedly is XXXX XXXX XXXX XXXX XXXX, who does not hold an original note, nor doing business as my investor. They now calculate I owe XXXX, which is impossible to pay now, after 11 years of denying me. I have pursued each servicer for 11 years to obtain an affordable mortgage and they denied me. They deny me loan modification year after year me because they do n't have any rights to my property. They continued to perform several illegal foreclosures to take my home and each time they cancel at the very end. The last servicer, XXXX XXXX XXXX managed to get a judgement, only because I got sick and could not make it to court. I hired a lawyer by the name of XXXX XXXX and they did nothing to help me, just took my money. My argument is that I am requesting this mortgage to be extinquished and destroyed because this loan was part of a class action lawsuit because of illegal loan practices done back in XXXX and there is no proof of an original note. The last time I spoke to XXXX, stated they only have a copy of the original note, they then transferred this mortgage to Shellpoint loss mitigation department. I feel they may create one next time, because they told me they did not have an original note. This process has been going on since XXXX and it is now XXXX and this loan keeps transferring to different servicer 's who hire these attorneys to take innocent peoples homes, never doing their homework on the property. they just want to take the home and sell it an pocket the money. The statutory right of redemption is 7 years in a home, I 've lived in mine 11 years. Even if I had paid their rediculous fees, they could never give me a release because their is not an original note. This mortgage should have been destroyed or forgiven. I have possession of the original stamped deed. I pray that some justice is served, being that this is the 4th time a servicer comes after my family home, its been 11 years, I 've lived in this home. This is my family 's home, not just any house. PS : last sale date was XX/XX/XXXX, new sale date XX/XX/XXXX. The bank cancelled the sell date for some reason, which they told me they could not discuss with me ; another illegal attempt to take my property. I am the only owner of this property located at : XXXX XXXX in XXXX. Please help me get my release of Mortgage or Mortgage forgiveness because its been 11 years and these foreclosures are illega. My name is : XXXX XXXX, located at : XXXX XXXX, XXXX XXXX, contact XXXX. XXXX Involved parties : The XXXX XXXX XXXX XXXX XXXX, plantiff attorney for the plantiff is : XXXX XXXX XXXX, now XXXX XXXX XXXX XXXX XXXX, XXXX, Il XXXX Shellpoint Mortgage Servicing XXXX XXXX loan number :XXXX XXXX XXXX XXXX Michigan XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2017-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: ( XX/XX/XXXX ) XXXX XXXX XXXX cease. The next thing I receive is XXXX/New Penn Financial, LLC d.b.a. Shellpoint Mortgage Servicing, knowingly filed a foreclosure lawsuit on a loan that does not exist. This loan was modified in XX/XX/XXXX by XXXX XXXX XXXX XXXX XXXX ( XXXX ). The modification terms were not honored by XXXX and a Lawsuit was filed in XX/XX/XXXX to force the Bank to honor their commitment. In XX/XX/XXXX an agreement was reached in Court and a hearing was held on XX/XX/XXXX, and at this point the loan was modified again. XXXX XXXX was the only debtor listed on the documents. More on this in another complaint against XXXX. ON XX/XX/XXXX I received a letter stating the noteholder, XXXX XXXX XXXX XXXX XXXX is unable to find the original promissory note. Due to the missing credit for payments, I repeatedly asked for an investigation/audit to cure the inaccuracies. Shellpoint Attorneys sent a letterXX/XX/XXXX stating until an investigation is complete, all collection activities will cease. The next thing I receive is the foreclosure lawsuit, without any investigation results. ( XX/XX/XXXX ) XXXX XXXX XXXX XXXX/New Penn Financial, LLC d.b.a. Shellpoint Mortgage Servicing, knowingly filed a foreclosure lawsuit on a loan that does not exist. This loan was modified in XX/XX/XXXX by XXXX XXXX XXXX XXXX XXXX ( XXXX ). The modification terms were not honored by XXXX and a Lawsuit was filed in XX/XX/XXXX to force the Bank to honor their commitment. In XX/XX/XXXX an agreement was reached in Court and a hearing was held onXX/XX/XXXX, and at this point the loan was modified again. XXXX XXXX was the only debtor listed on the documents. More on this in another complaint against XXXX. ON XX/XX/XXXX I received a letter stating the noteholder, XXXX XXXX XXXX XXXX XXXX is unable to find the original promissory note. Due to the missing credit for payments, I repeatedly asked for an investigation/audit to cure the inaccuracies. Shellpoint Attorneys sent a letter XX/XX/XXXX stating until an investigation is complete, all collection activities will e foreclosure lawsuit, without any investigation results.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75074
Submitted Via: Web
Date Sent: 2017-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A