Date Received: 2017-10-24
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We have a property that has been for sale since XXXX XXXX. For most of this time period the property has been under contract ( 4 separate offers ) and awaiting response from the mortgage company. The first offer, buyers walked away because it took too long for a response. The second offer, mortgage company countered, buyers increased offer and again the mortgage company did not respond in a timely manner. When the closing date came and went the buyers threatened to sue us for breach of contract if we did not reimburse them for appraisal, inspection, and survey fees ; which we did. The third offer, buyers walked away because again the mortgage company did not respond in a timely manner. The current offer is a full price, cash offer of {$290000.00}. The contract was submitted on XXXX/XXXX/XXXX with a closing date of XXXX/XXXX/XXXX. The mortgage company requested to extend the closing date to XXXX/XXXX/XXXX, all parties agreed. We were advised by our point of contact that once we submit an offer close to or the exact amount of {$290000.00} it would not take long for them to review the file and issue a decision. Today is XXXX/XXXX/XXXX and we are still awaiting a decision from the mortgage company. Although we have been very prompt in submitting all documents and information requested, the mortgage company is unacceptably slow to process the sale which is causing anxiety to both parties. Any assistance you can give us in resolving this matter will be greatly appreciated.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2017-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Shellpoint Mortgage Servicing Principal Increase that can not be accounted for - Statements Not Sent to Me, I was not notified of servicer changes, and I cant believe they and all of the big banks are getting away with this. It is absolutely disgusting. a ) Shellpoint Mortgage Servicing took over my loan around XX/XX/XXXX and I was not notified. In the letter I received from Shellpoint Mortgage Servicing they sent me an " alleged '' copy of the notification of the mortgage servicer change they say they sent me in XX/XX/XXXX. Funny, they should pay more attention when they forge and recreate documents because the notification they sent me in the recent correspondence to prove they notified me has a notifcation dated XX/XX/XXXX??? Yet in the actual letter they sent me it states the notification and servicing change was XX/XX/XXXX and Shellpoint didnt service my loan then, XXXX XXXX XXXX did. b ) The first monthly statement I received from Shellpoint Mortgage Servicing was in XX/XX/XXXX. I didnt receive any more statement until XX/XX/XXXX. I went online and did screen prints and there were no statements at all sent to me. I thought I would document that because they will more than likely modify it and falsify documents like they always do. Nothing has changed, Servicers do what they want and charge what they want because they want to foreclose so that there will actually be legal documents stating they own the home. Note : The loan was paid for when it was securitized, how many times are they going to get paid, how much principal are they going to add to make me walk away because I just give up. They know they are too big to fight, but I will fight until my last breath. I was defrauded out of my inheritance from my parents in the amount of {$190000.00} - it took the banks 4 months to steal what my parents worked their entire life for. c ) 1st Statement received XX/XX/XXXX, past due balance {$55000.00}. d ) In XX/XX/XXXX, Court documents were filed in XXXX County, XXXX XXXX XXXX XXXX and in addition to being forged and robo signed, the court document states I owe {$610000.00}, with no explanation or statements to back it up. e ) In XX/XX/XXXX I received my first statement since XX/XX/XXXX, and Shellpoint Mtg Servicing states I owe {$690000.00}, an increase of {$86000.00} in 7 months with no explanation. f ) From XX/XX/XXXX to XX/XX/XXXX, I received my statement and the principal balance increased by {$6900.00}. g ) From XX/XX/XXXX to XX/XX/XXXX, I received my statement and the principal balance increased by {$6000.00}. h ) From XX/XX/XXXX to XX/XX/XXXX, I received my statement and the principal balance increased by {$5700.00}, i ) From XX/XX/XXXX to XX/XX/XXXX, I received my statement and the principal balance increased by {$5700.00} j ) From XX/XX/XXXX to XX/XX/XXXX, I received my statement and the principal balance increased by {$5800.00} k ) From XX/XX/XXXX to XX/XX/XXXX, I received my statement and the principal balance increased by {$5800.00} l ) From XX/XX/XXXX to XX/XX/XXXX, I received my statement and the principal balance increased by {$6600.00} In the letter dated XX/XX/XXXX from Shellpoint Mortgage they attempted to explain how they came up with the principal balance they say I owe, but it makes no sense. I have attached the analysis they sent me. Shellpoint did approve a temporary trial payment plan for 3 months and I am in process of that - already paid month 1, however the payment amount is {$3700.00}. They will not tell me what principal balance they are basing that payment off of, Shellpoint said it is confidential. It should be in line with the payment I had before, which was about {$3400.00}. a month.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My home was foreclosed on in 2013. I had two mortgages. 80/20 First loan was with XXXX and the second loan was sold multiple times, and ended up with Shellpoint Mortgage. After the home was foreclosed on, the first loan, XXXX was paid and now is currently listed as Resolved through Foreclosure on my credit report. The second loan is still active on my report and it states that the account is 180 days + past due every month and hurting my score. My question, should this account also be resolved through foreclosure? I have called both companies several times and they both seem to give me the run around. Shellpoint tells me there is no alternative and I must pay the original loan off ( over $ 80k ) which I am unable to do. Do I have any legal standing?
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 94585
Submitted Via: Web
Date Sent: 2017-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-20
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Hello, Included in this complaint are two escrow statements I have received from XXXX XXXX XXXX. Although taken from consecutive months, there is clearly a discrepancy of {$1100.00}. There may be a reasonable response to this, however, I have been unable to receive any response on this matter from XXXX XXXX. I first contacted them about it on XXXX XXXX ( through e-mail ). I have sent them multiple e-mail requests since then but have received no response concerning the discrepancy. I have, however received one " read receipt '' from an e-mail I sent on XXXX XXXX indicating that the e-mail was read on XXXX XXXX. Despite requesting read receipts on previous e-mails, I received no indication that any of my other requests ( before or after ) concerning this matter were even read. Thank you for your assistance in this matter. XXXX XXXX
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 95492
Submitted Via: Web
Date Sent: 2017-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Dealing with Shellpoint Mortgage Servicing 1. Received first letter dated XX/XX/XXXX requesting proof of hazard protection coverage. This is covered by our Homeowners Assoc policy. I replied to them on XX/XX/XXXX attaching a copy of our insurance policy. On XX/XX/XXXX they confirmed that they had received the document. 2. Received second and final notice from them dated XX/XX/XXXX again requesting proof of hazard protection coverage and threatening to take out insurance cover on our behalf. I replied on XX/XX/XXXX stating that I had already sent a copy of the insurance and please do not charge us for any insurance. On XX/XX/XXXX they replied and apologized for the confusion caused and said to ignore the letter of XX/XX/XXXX. They stated your insurance is updated and no further information is required. 3. Received third letter from them dated XX/XX/XXXX again requesting proof of hazard protection coverage and stating that they have placed lender insurance coverage on our property at a cost of {$2200.00} and that our monthly payments will be adjusted to cover this cost. I replied on XX/XX/XXXX to say that they must have made an error as we have already given them proof of the insurance and they have confirmed receipt of this, and that they MUST NOT charge us for insurance.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 94133
Submitted Via: Web
Date Sent: 2017-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We are reporting Shellpoint Mortgage Servicing for fraud. They overcharged our escrow account ( loan # XXXX ) by {$3300.00}. I have been trying to recover these funds for the last XXXX months, and have spent countless hours in the process. I eventually recovered {$3200.00}, but Shellpoint still owes us {$120.00} ( see row XXXX in the table attached ) - their Escrow Department now says they cant refund this money because our loan is no longer in their system ( we refinanced with another lender ). Please help us to recover the last {$120.00}, and investigate this company for fraud. I think they believe most homeowners wont take the time to find their errors, and cash in accordingly. Can you imagine how much money they make if they charge every loan in their portfolio an extra {$3300.00}?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94561
Submitted Via: Web
Date Sent: 2017-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: See Below for the email sent to me by the Ethics department of XXXX XXXX. Not only were my documents submitted to the XXXX County, Il Court robo signed and forged, now I find out the plaintiff in my case is not even the Plaintiff? How many foreclosures were filed with a fake Plaintiff? How many homes were taken? That's why servicers don't want modifications, they only way to get legal title is to foreclose. Please Email Below from XXXX XXXX dated 10/4/17. Please note that in all three of the most recent letters I received from Shellpoint Mortgage Servicing, it is clearly states that The XXXX XXXX XXXX XXXX XXXX as Trustee for the Certificate Holders of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pass Through Certificates is currently the owner of my account. Perhaps someone should tell the XXXX XXXX XXXX XXXX XXXX that. I have attached an email written to me from the XXXX XXXX XXXX XXXX XXXX ethics department. that they ARE ACTING AS TRUSTEE FOR THE CERTIFICATE HOLDERS, AND THEY TO NOT OWN THE LOAN OR THE PROPERTY. AS TRUSTEE, XXXX XXXX IS NOT INVOLVED IN THE SERVING OF THE LOANS OR THE FORECLOSURE PROCESS. Basically, what that means is that the stance that XXXX XXXX XXXX, Master Servicer and Shellpoint Mtg Servicing has been taking - stating the XXXX XXXX was the Owner of my loan and XXXX XXXX would not allow a mortgage modification, principle reduction, etc. was also lie and has been a lie the whole time. In fact, since I have every document, every letter, every piece of corresponsive going back 11 years, in binders filed by date then subject, and it just is incomprehensible to me that everything was blamed on the owner of my loan XXXX XXXX. What now? My question is: Since XXXX XXXX states, in writing, that they have absolutely nothing to do with my Loan, Property, etc. how can they be the Plaintiff in my case? If the plaintiff states they are not the plaintiff and no one actually states they own the loan why hasnt my case been dismissed? XXXX ---------- Original Message ---------- From: XXXX To: XXXX Cc: Ethics Help Line Date: XX/XX/XXXX at XXXX XXXX Subject: Fw: Principal Reduction / DOJ Violations / XXXX Loan # XXXX / XXXX CH XXXX Thank you for your recent correspondence. XXXX XXXX is acting as a Trustee, and therefore we do not own the loan or the property. As trustee, XXXX XXXX is not involved in the servicing of the loans or the foreclosure process. This is the responsibility of the Servicer. Since XXXX XXXX XXXX services the loan associated with your property, they are the direct and only contact in regards to your request. I have forwarded your email to them for handling. Please contact me should you not hear from them. I have also included their contact information below. Servicer: BXXXX XXXX XXXX, Master Servicer Phone #: Existing Mortgages/ REO: XXXX (For callers interested in purchasing an available XXXX XXXX XXXX owned property, please refer to XXXX website at XXXX) Existing Home Equity Lines of Credit & Loans: XXXX Thank you for contacting XXXX XXXX XXXX XXXX Property Inquiries XXXX XXXX XXXX - Mortgage Backed Securities Phone XXXX **IF RESPONDING, PLEASE DO SO TO THIS EMAIL ADDRESS ONLY*
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I believe that errors have been made in the servicing of my loan. The statement dated XXXX/XXXX/XXXX showed the amount due on XXXX/XXXX/XXXX as {$13000.00}. I mailed a check to Shellpoint Mortgage Servicing in the amount {$13000.00} on XXXX/XXXX/XXXX. The check was mailed to XXXX XXXX XXXX, XXXX, OH XXXX via Certified Mail Return Receipt Requested. I received the receipt showing that the payment was received by Shellpoint Mortgage Servicing on XXXX/XXXX/XXXX. However, according to the Statement dated XXXX/XXXX/XXXX, the payments were not credited to my account until XXXX/XXXX/XXXX 13 business days later. Furthermore, according to the statement dated XXXX/XXXX/XXXX, a portion of the payment was applied to items not reflected on the XXXX/XXXX/XXXX statement. Those charges included an Appraisal Cost Payment in the amount of {$430.00}, a Property Inspection Payment in the amount of {$97.00}, and a Certified Mail Cost Payment in the amount of {$140.00}. I am not disputing the appraisal cost as I am aware that an appraisal was needed in connection with my Hardship Request and the amount is in line with what appraisals normally cost in this area. However, I am disputing the partial application of my payment to a cost that was not shown on XXXX/XXXX/XXXX statement. Furthermore, if I am paying for it, I formally request that I be provided with a copy. I am disputing both the Property Inspection charge of {$97.00} and the partial application of my payment to a cost that was not shown on the XXXX/XXXX/XXXX statement. On the statement dated XXXX/XXXX/XXXX, the Property Inspection Disbursement was shown as {$13.00}, not {$97.00}. I request documentation of the charges, i.e. a copy of the inspection report and invoice from the inspector. I am also disputing both the Certified Mail charge and the partial application of my payment to a cost that was not shown on the XXXX/XXXX/XXXX statement. I have never received any Certified Mail from Shellpoint Mortgage Servicing. Furthermore, according to the statement dated XXXX/XXXX/XXXX, there was a balance of {$800.00} remaining after the application of these charges which were not shown on the XXXX/XXXX/XXXX statement but that balance was not applied to the XXXX/XXXX/XXXX monthly payment. As a result of the application of my payment to these charges which were not shown on the statement dated XXXX/XXXX/XXXX instead of to the regular monthly payment due XXXX/XXXX/XXXX, the statement dated XXXX/XXXX/XXXX also includes a Late Payment Charge of {$150.00}. Because I am disputing the application of the charges noted above to my payment which was intended to pay the regular monthly payment due XXXX/XXXX/XXXX, I am also disputing the assessment of this Late Payment Charge. I made the payment of {$13000.00} as shown on the XXXX/XXXX/XXXX payment and, although the payment was not received by Shellpoint until XXXX/XXXX/XXXX, the statement clearly stated that If payment is received after XXXX/XXXX/XXXX, {$0.00} late fee may be assessed. The statement dated XXXX/XXXX/XXXX showed an Amount Due of {$15000.00}. Subtracting the {$13000.00} which I had previously paid, the amount due was {$1700.00} which included a Property Inspection Disbursement of {$13.00} and an Appraisal Cost Disbursement of {$430.00} in addition to the regular monthly principal, interest and escrow amount of {$1200.00}. Both of the additional charges were listed on the statement. I made a payment in the amount of {$1700.00} by phone to Shellpoint Mortgage Servicing on XXXX/XXXX/XXXX. However, according to the statement dated XXXX/XXXX/XXXX, because of the charges listed above which were applied to my XXXX/XXXX/XXXX payment instead of to the regular monthly payment due XXXX/XXXX/XXXX, {$1200.00} of that payment was applied to the payment due XXXX/XXXX/XXXX. In addition, there was a Recording Cost charge of {$13.00} deducted from the payment. I am disputing this charge. According to the XXXX/XXXX/XXXX statement, the remaining balance of my {$1700.00} payment ( {$1700.00} - {$1200.00} - {$13.00} = {$430.00} ) was added to the {$800.00} unapplied balance of my previous payment and applied as a Principal Only payment of {$1200.00} instead of being applied to the payment due XXXX/XXXX/XXXX. The statement dated XXXX/XXXX/XXXX also shows a Late Charge of {$51.00} being assessed because full payment not received by XXXX/XXXX/XXXX. Had the payments been properly applied to the amounts shown on the statements dated XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and had balance of {$1200.00} been applied to the XXXX/XXXX/XXXX regular monthly payment rather than the Principal Only Payment, the Overdue Payment shown on the XXXX/XXXX/XXXX payment would have been {$26.00} and not {$1200.00}. Furthermore, my payment in the Amount Due of {$1700.00} as shown on the statement dated XXXX/XXXX/XXXX was made on XXXX/XXXX/XXXX and like the previous statement, the statement dated XXXX/XXXX/XXXX also clearly stated that If payment is received after XXXX/XXXX/XXXX, {$0.00} late fee may be assessed. Finally, I made a payment my regular monthly payment in the amount of {$1200.00} due XXXX/XXXX/XXXX on XXXX/XXXX/XXXX. However, because of the application of the {$1200.00} to the Principal Only Payment instead of my regular monthly payment, I assume that that payment is being applied to the payment due XXXX/XXXX/XXXX and I am still being reported to the credit bureaus as 30 days delinquent.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: ID
Zip: 83714
Submitted Via: Web
Date Sent: 2017-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Shellpoint Mortgage Servicing is a debt collection agency. I was behind on 3 payments of {$900.00} due to a job loss and was able to come up with a payment and sent them one month on XX/XX/XXXX post dated for the XXXX. This payment was sent back to me and no correspondence from the lender occurred to help me resolve this matter. I have had this happen to me in the previous months and resorted to calling in my payments which they reluctantly accepted but refuse to defer any payments. I am in a federal disaster area and have no job for the moment. I wish to make my regular monthly payments and not go into foreclosure but am unable to make up for the payments I am behind on. I have tried to make these monthly payments but the lender keeps refusing them. As a debt collector I would assume they should cash my checks in order to repay my loan. I would like to know if there is a way to get at least 1 payment deferred so I can continue to make my regular monthly payments without having them send them back in an attempt to foreclose. I have never heard of a debt collector not willing to accept a payment. I would like to continue making my monthly payments and not have them be refused. I will continue to try and resolve this matter myself but if you can offer any assistance or insight that would be most appreciated. Thank you sincerely.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33470
Submitted Via: Web
Date Sent: 2017-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Servicing on my XXXX mortgage was switched numerous times. Was assigned to New XXXX Points Mortgage # XXXX on XXXX XXXX ... ..confusing of who I was to make payments to and made XXXX payments in XXXX ... they are reposting me 30 days late in XXXX of XXXX ... ... I was under the impression no late payments can be reported to the credit bureau during the XXXX 60 days ... ... they will not cooperate with me
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22407
Submitted Via: Web
Date Sent: 2017-10-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A