Date Received: 2017-11-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX XXXX I decided to change my auto and homeowner insurance to XXXX. I worked with a XXXX representative who forwarded my homeowner account to a third party company ( XXXX XXXX XXXX ). I was asked to provide a copy of my current declaration page to the new company so they could provide the same services. I was matched with a policy from XXXX XXXX XXXX XXXX for {$550.00} yearly. I also communicated the information of the new insurance company to my mortgage company ( XXXX Mortgage ). Shortly after my initial communication with both companies, I receive notice that my mortgage company did not have information from the new insurance company. I placed a call to XXXX and requested a declaration page be forward to the mortgage company right away. A few days passed and the insurance company stated they had not received payment from the mortgage company and I contacted the mortgage company to inquire and they were still looking for the declaration page. I did my best to work with both companies to ensure the information was received. XXXX had sent two letter during this time period that I believed were resolved with my phone calls between both companies. I believe everything had been resolved until I received my Annual Escrow Statement and my monthly mortgage was being increase by {$120.00}. On XXXX/XXXX/XXXX I contacted the Escrow department to learn that I had lender placed insurance that depleted all of the funds in escrow. I contacted the Insurance department and spoke with the supervisor XXXX XXXX XXXX XXXX XXXX ) who instructed me to see if XXXX XXXX XXXX was covering my property from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX. The insurance company confirmed that my policy was cancelled on XXXX/XXXX/XXXX for non payment and there was no way to reinstate my policy with XXXX due to non payment. The agent was only able to setup a new policy with another company for {$810.00} annually. I agreed to this policy which was effective XXXX/XXXX/XXXX. I reviewed the case with the agent on XXXX/XXXX/XXXX I discovered the communication that the agency had sent to the mortgage company had been sent to the payment lockbox address p.o. XXXX XXXX, OH XXXX. I contacted XXXX XXXX on XXXX/XXXX/XXXX to let him know that the old policy could not be reinstated due to lack of payment and I wanted to understand what would be done about the money that was taken from my escrow account {$1300.00} as of XXXX/XXXX/XXXX. Pending two additional days of fees, estimated {$20.00}. He stated that he would investigate the case and follow up with me on XXXX/XXXX/XXXX. I explained to XXXX that XXXX had made XXXX attempts to send information to XXXX, however their letter were sent to the lockbox. ( XXXX/XXXX/XXXX bill, XXXX/XXXX/XXXX XXXX XXXX, XXXX/XXXX/XXXX Cancellation ltr ) XXXX and I contacted the insurance company by phone and they were able to confirm their attempt to communicate with XXXX XXXX. I explained that even if the communication was sent to the wrong address, it was internal and eventually should have gotten to the insurance department if the box was being managed. On XXXX/XXXX/XXXX I contacted XXXX XXXX to see what were the results of his investigation and he stated he had received my new policy which would be effective as of XXXX/XXXX/XXXX. However there would be no refund of the funds that were taken from the escrow acct due to the declaration page never being received and that was my responsibility. I asked what responsibility XXXX XXXX had to review the information received in their lockbox to ensure misroute items got to the correct areas for processing. I asked XXXX XXXX to explain what happened to the documents forwarded by the insurance company on the dates listed above and he stated that was outside of his area. He failed to reach out to determine what went wrong within his company because that was not his job. It 's unfair to take money from my escrow account for a lack of communication between two companies. I made every attempt to communicate with both companies to get them what was needed to setup my account. It is not fair for XXXX XXXX to take the position as if their company does not bear some of the responsibility for this break down in their process. Please assist me with getting a refund from XXXX XXXX and to understand where the original documents are.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DE
Zip: 19720
Submitted Via: Web
Date Sent: 2017-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for a loan modification with Shellpoint mortgage on or about XXXX XXXX After a devastating inheritance court matter challenging my inheritance, I experienced a hardship and my credit score was affected negatively - I now have new income and family members who are contributors, certainly sufficient income - in a letter dated XXXX XXXX XXXX, Shellpoint denied the modification - I had questions and contacted Shellpoint - I was told that my home had " a lot of equity, and could I not get a loan on the equity to take care of the arrearages? '' Following the inheritance matter, my excellent credit score was now very low - I am not able to get an equity line until my credit is higher - that is why I need assistance - In this same letter Shellpoint stated that the the payment- to- income ratio is out of the acceptable range - I have not been given any targeted numbers but just this vague statement - I now have a new modification with XXXX XXXX loans on another property with no arrearages and payments in the amount of {$1600.00} are current, This should now be reflected on the credit bureau raising my score also - My land is paid for. - my car is paid for - I have minimal bills. - I am in the process of beginning to clean up my credit and would like a new start - I appealed this decision and have not yet heard from Shellpoint - Meanwhile I was told by Shellpoint to re-file another modification application whic I have done. I understand that it is complete and " in review '' presently. - I hope that Shellpoint will consider my hardship, see that I have turned around things and not base another decision on my credit score - many items on the credit bureau I will dispute - they are residue of the inheritance matter and old debts ( beyond the 4 yr statute in Georgia ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30060
Submitted Via: Web
Date Sent: 2017-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a letter dated XX/XX/XXXX from my previous mortgage servicer, XXXX XXXX XXXX XXXX, stating that the servicing of my loan was being transferred to Shellpoint Mortgage Servicing effective with my XX/XX/XXXX payment. The letter stated that Shellpoint " will be responsible for such things as paying your property taxes. '' I never received a welcome email, phone call, or letter from Shellpoint. On XX/XX/XXXX, I called Shellpoint inquiring about how to pay my mortgage payment due XX/XX/XXXX. I was told that my mortgage was just entered into Shellpoint 's system that day ( even though I was notified about the mortgage being transferred to Shellpoint a month earlier ) and all the information about my mortgage was not yet available in the system. I called Shellpoint a week later, on XX/XX/XXXX, to confirm that Shellpoint was paying or had paid my quarterly property tax, due XX/XX/XXXX. I was told that they were not paying the property tax, and I had to email them a copy of my property tax bill, which I did on XX/XX/XXXX. I received confirmation of receipt of my email and property tax bill on XX/XX/XXXX ; the email stated " Your documents have been received and forwarded for processing. '' I called Shellpoint again on XX/XX/XXXX to confirm that my property tax bill was being paid, as it was now a week overdue. I was told the tax bill was with a 3rd party to be paid and any late payment penalties would be charged to that 3rd party. The customer service representative could not give me a timeframe as to when the property tax bill would be paid, and advised me to keep calling back to check on it. I called Shellpoint yet again, a week later, on XX/XX/XXXX, and was told the same thing - that the tax bill was with a 3rd party to be paid, they could not give me a timeframe as to when the property tax bill would be paid, and advised me to keep calling back to check on it. This is absolutely unacceptable and certainly not how I run my household, nor would I run a business like this. If a bill is overdue, it should be paid ASAP. My property tax bill is now 15 days overdue, and I am requesting that it be paid by Shellpoint, using the funds in my escrow account, ASAP. I am very unimpressed with Shellpoint Mortgage Servicing.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2017-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We purchased a home with a conventional mortgage with New Penn financial. Due to the fact that we put less than 20 % down PMI was required. Since that time, we have paid down the principal, constructed a pool, and home values have increased. It is clear, that the loan to value ratio is now significantly less than 80 % ; therefore, PMI is should no longer be required. Approximately two months ago, I contacted New Penn financial requesting that the process began to have PMI removed. They advised that an appraisal would needed to be done ; therefore, would be sending an authorization form to me. The document XXXX attached ) had the following concerning language : " Please note, a full appraisal may cost a minimum of {$400.00}, and it must be performed by New PennXXXX chosen vendo. '' This language, essentially allows New Penn financial to charge me, the customer, an unlimited amount for the appraisal. I phoned the company requesting to know the cost of the appraisal and/or the maximum amount before I would signed document. At that time, I was advised to call back in two days and they would tell me the amount. Approximately five days later, I phoned New Penn financial and was told that they could not provide the cost of the appraisal before hand and that it would be at least {$400.00}. They added, that the only way for PMI to be removed would be to sign the document as is. I called several more times asking to speak to management and was told that none were available. Furthermore, I was advised that if I signed the form that when the appraiser called I would be able to obtain the cost at that time. We signed the form ; however, I added the caveat " if greater than {$800.00}, do not move forward with appraisal. '' Today, I received a phone call from the appraiser " XXXX '' XXXX phone number XXXX ) who advised that because he is a third-party contractor he is unable to provide the cost to me the homeowner. He stated to call his contracted employer, XXXX XXXX, for additional information. I phoned XXXX XXXX XXXX phone number XXXX ) and was told by " XXXX '' that has a homeowner I would not have to pay for the appraisal and that any fees were determined by the lender. I again phoned New Penn financial and was advised that the cost would be at least {$400.00} and that it would be impossible to advise the exact amount before the appraisal was done. During the conversation the agent provided multiple inconsistent statements adding that the statement " a minimum of {$400.00} '' meant that I would not have to pay anything more than {$400.00}. Additionally, the agent stated that because the form had already been signed that we had no choice but to continue with the appraisal at my expense. I again requested to speak with a XXXX ; however, was placed on hold for 60 minutes. At that time, I ended the phone call. In conclusion : 1 ) the company is pressuring I sign a document giving them unlimited authority to order an appraisal at any cost. 2 ) the company is making it impossible to have PMI removed. 3 ) the company has provided multiple erroneous statements in an attempt to get me to comply. 4 ) the company is not allowing me to escalate the complaint to a management team
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32935
Submitted Via: Web
Date Sent: 2017-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Pa XXXX XXXX : XXXX Email : XXXXXXXXXXXX XXXX XXXX, XXXX Consumer Financial Protection Bureau PO Box XXXX XXXX, IA XXXX. Dear XXXX : Since XXXX my CFPB file will show that XXXX and its subsidiaries which include but not limited to XXXX, XXXX and Shellpoint, just to name a few, have interrupted justice in my case by using corrupt practices to not only delayed and denied the data my lawyer are requesting to prove my case in one the finest justice system in the world, the XXXX XXXX XXXX XXXX Shellpoint Mortgage and its parent company do not relent to break Federal Laws/ statues and get away with it because of its privileged ( power and pervasive ). Attached, please find communications grounding the facts of the above claimed that is self-explanatory. I have a team of lawyers that have been anticipating, and are still waiting for me to present to them the needed documents/data that they have requested for review, audit and written analysis to be presented in the court of law but to no avail until now. What I want in the here and now as I prepare for the upcoming sheriff sales of my home by XXXXhellpoint Mortgage on XXXX XXXX, XXXX before my home can go on sale is : ( 1 ) The original copy of XXXX XXXX XXXX XXXX signature on the Mortgage note. ( To date, the Shellpoint Mortgage and subsidiaries has refused to provide me with same ). And ( 2 ) The RESPA QUALIFIED WRITTEN REQUEST ; COMPLAINT ; DISPUTE OF DEBT ; VALIDATION OF DEBT ; AND TILA REQUEST. These requested documents have been long awaited by my legal team listed below, namely : XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXXXXXXXXXX Web Site Address : XXXX XXXX, XXXX XXXX XXXX, is a multi-discipline law firm with specialty in Bankruptcy, Mortgage Audit, Predatory loaning among other related business legal matters. The service is paid for. Im still awaiting the requested documents from Shellpoint to be presented to the firms listed here. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Suite XXXX XXXX, PA XXXX Email : XXXXXXXXXXXX A Consumer Law XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, PA XXXX My lead Forensic Document Analyst Thus far, Shellpoint Mortgage has been speaking with The Law Office of XXXX XXXX with my written consent. However, to date, Shellpoint has failed to provide any document/s undergirds XXXX XXXX XXXX XXXX XXXX signature, copy of her Social Security Card, any Picture Identity or a copy of a pulled credit report that justified XXXX XXXX inclusion on the mortgage note in question.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19023
Submitted Via: Web
Date Sent: 2017-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I was closing on the refinance New penn told us to close certain credit cards when we stating they didnt tell us we signed the initial documents and showing what was being paid off.New Penn double charged me for the appraisal fees when I provided proof showing that I paid my appraisal fee with different lender they still charged we were told that we are going get our money back.New penn financial should not have close credit accounts if the loan was not approved.This has been the worst experience applying for a loan they ask me provide divorce decree for something happened back in 2004 it doesnt have anything to do with current lender.They prolonged the closing date 3 times because they didnt verify documents. I am asking for my {$600.00} appraisal fee back, also the extra mo
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94544
Submitted Via: Web
Date Sent: 2017-11-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-13
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This is the XXXX and last CFPB complaint regarding the mortgage for XXXX XXXX XXXX XXXX XXXX, XXXX, MA XXXX which was securitized into a XXXX -- a real estate mortgage investment conduit which is a structure similar to a limited partnership wherein mortgages participating in the XXXX are subject to IRS tax regulations for income generated by the XXXX per IRS rules. Shellpoint Mortgage Servicing is the current mortgage servicer and assignee of either XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which are the master servicer for the mortgages in the XXXX. The XXXX is securitized under the very controversial XXXX XXXX, XXXX XXXX XXXX known as XXXX of the XXXX vintage XXXX which has resulted in the whole consumer structured financing securities of present. It should be noted that XXXX XXXX was already TRO'ed since XXXX and yet there are activities in my mortgage billing statements that is indicative of all the undercover activities that the banks involved are conducting using the One-Month XXXX tax-free security instrument which has pay-options and negative amortization -- - or pass through. Shellpoint Mortgage Servicing and XXXX XXXX XXXX have both been companies I filed multiple CFPB complaints against in regards to a mortgage under my name which is used as a whole mortgage pass-through for interest and, apparently illegal pass-through of principal and dividends and other distributions under which the master XXXX ( either Class M, Class M-X or Class X, depending on the year my mortgage was used ) to benefit and make liquid other assets in the lending portfolio of XXXX XXXX XXXX and its partner investment banks which re-securitizes my mortgage. It is here that I manifest these claims and please expect that other avenues will be used to bring these claims to the forefront : - as a negative amortization mortgage based on the One-Month XXXX Index ( as a mortgage with monthly adjustments based on the index 12 month XXXX plus original margin of only 1.75 post-principal limit ), the payment option structure in my mortgage contract signed on XXXX XXXX XXXX is continually being exploited by the investment banks to consummate re-XXXX and passthrough principal and dividends in their other assets. - Shellpoint Mortgage Servicing continues to participate in this potentially high-crime cover-up by responding to my multiple request for disclosure of XXXX XXXX and providing me with the security certificate that is rightfully mine ( since my taxpayer XXXX is being used or will be used XXXX. To date, Shellpoint Mortgage Servicing continues to deny that the XXXX has paid-off the {$270000.00} money originally-borrowed in my line and continues to harass me with foreclosure notices which is the 3rd time my homestead would have been foreclosed. In its last response, Shellpoint Mortgage Servicing responded to my complaint in CFPB XXXX XXXX that they can not provide XXXX XXXX documentation because these are proprietary. My property is in the XXXX, my Social Security Number is attached to the IRS-liabilities of that XXXX so it can not be as proprietary as it is me who could claim it is proprietary, and it is me who can claim it is my right to have these disclosures!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-10
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: 11 years ago I used to have a property in New york, the crisis started, I divorced and included an FHA mortgage with XXXX in XXXX XXXX # XXXX for years they offered to refinance and keep the home, my ex wife never won't.. 3 months ago suddenly a debt collector call SHELLPOINT report a mortgage in credit report, for {$560000.00}, originated in XXXX paying XXXX and late more than 120 days for XXXX consecutive years, mi XXXX score was XXXX before they include this lies, I never apply for mortgages after my bankruptcy. Now mi score XXXX, all my creditors start increasing and closing accounts, I called them and ask to send my bankruptcy papers, I send it in XXXX, but they 're arruining my financial life, reporting late payments. I am loan officer and can I can loose my license. I called again and they still are investigating, I dispute with the credit bureau, no answer yet, and my credit keep going down, please help me. I never request and signed nothing. nothing. all that information is NOT TRUTH.
Company Response: Company believes complaint is the result of an isolated error
State: FL
Zip: 33027
Submitted Via: Web
Date Sent: 2017-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I fell behind on my mortgage after my business failed and was causing me to have a massive amount of negative cash flow. I have now sold that business and I would like to save my home. I hired an attorney to help me apply for a loan modification and my attorney says my lender is evading reviewing my mortgage by asking for unnecessary paperwork and explanations. My lender is digging into my tax returns from two years ago asking questions about why certain income does not show up on it. My attorney has a licensed loan officer and underwriter that has already underwritten my file and it was submitted complete and with sufficient information to make a decision. Letters of explanation about tax returns from 2015 have nothing to do with my current financial information and according to my attorney are only ways my lender ( XXXX ) uses to evade, stall and avoid reviewing me for assistance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92648
Submitted Via: Web
Date Sent: 2017-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Fewer Loan Modifications When Homes Are Overvalued, banks are strategically forcing homeowners to give up and walk away because they are too big to fight. Not in my case, and the fact that Shellpoint is stating they will reduce my principal balance on my loan modification to {$570000.00} is not acceptable. Banks may also wish to overvalue the homes they foreclose upon to make it less likely homeowners will qualify for loan modifications. When a home is overvalued the homeowners are less likely to obtain a loan modification. If values were reduced, homeowners might be eligible for loan modifications. Until these DOJ servicing violations change, foreclosure rates will continue to be high and underwater homeowners will struggle to obtain loan modifications on their properties. SPECIFICALLY, ANSWER THE QUESTION AS TO WHY SHELLPOINT MORTGAGE SERVICING IS INTENTIONALLY USING FRAUDULENT MEANS TO OVER VALUE HOMES. THIS COMPLAINT IS AGAINST THE REAL ESTATE BROKER THAT COMPLETED MY CMA - HOWEVER, I AM A STATE OF ILLINOIS XXXX XXXX XXXX XXXX. I WILL BE SUBMITTING THE SAME ISSUE WITH THE LICENSED APPRAISER SHELLPOINT MTG SERVICING SENT WHEN I COMPLAINED ABOUT THE LICENCED REAL ESTATE BROKER. ***The Appraiser used sales from XX/XX/XXXX in his analysis, homes from other subdivisions, etc. and I will be submitting as a separate complaint so there is no confusion. My home is value and the correct current suggested list price of my property is {$470000.00} and that is the high number, and the principle reduction Shellpoint is offering still leaves my home {$100000.00} under water and they want a 40 year loan with an adjustable interest rate. NO. All, I have received Shellpoint Mortgage Servicings Comparative Market Analysis via mail dated XX/XX/XXXX, attached. The Comparative Market Analysis was completed by XXXX XXXX XXXX XXXX and I have attached the Illinois Real Estate License for XXXX XXXX Illinois License # XXXX Shellpoint Mortgage Servicing XXXX XXXX XXXX XXXX, SC XXXX I have attached the Illinois Real Estate License for XXXX XXXX Illinois License # XXXX. I will be reporting her to the IDFPR, and we will discuss the violations with the department of justice during mediation onXX/XX/XXXX. The XXXX XXXX XXXX XXXX contact information is as follows : XX/XX/XXXXXX/XX/XXXXXX/XX/XXXX, CA XX/XX/XXXX Phone : XX/XX/XXXX Email : XX/XX/XXXXAccurate and Pertinent facts on the CMA I received are as follows, and there are 6 properties used in the CMA. I will be addressing errors point by point so that this response is properly documented. The information that was sent is as disturbing as it is completely inaccurate and just perpetuates violations relating to the DOJ and of consent orders. It is XX/XX/XXXX, and Mortgage Servicing Companies and Trustees will not and are refusing to follow the law at a risk of {$1.00} million per violation and {$5.00} million for repeat violations. PROPERTIES SOLD IN CMA Shellpoint Mortgage Servicing - Broker XXXX XXXX Comparable 1 ) Shellpoint Mortgage Servicing - Broker XXXX XXXX Comparable Sales Closed Properties : XXXX XXXX XXXX XXXX XXXX XXXX Il XXXX sale dateXX/XX/XXXX for {$500000.00} Broker XXXX XXXX XXXX XXXX XXXX , XXXX Il ( ME ) I have attached the XXXX XXXX XXXX XXXX XXXX XXXX Il XXXX closing document in the email. The property did not sell for {$500000.00}, it sold for {$460000.00} in XX/XX/XXXX. In addition, why would a Real Estate Broker complete a CMA using information from XX/XX/XXXX? In addition to that, why would a Real Estate Broker use XXXX XXXX XXXX as the subdivision when I live in the XXXX XXXX subdivision? It is not even in the same area and should not be used to valuate my property, however your reported information is not correct on any level. 2 ) Shellpoint Mortgage Servicing - Broker XXXX XXXX Comparable Sales Closed Properties : : XXXX XXXX XXXX XXXX Il XXXX sale date XX/XX/XXXXfor {$460000.00} Broker XXXX XXXX XXXX XXXX XXXX, XXXX Il ( ME ) I have attached the XXXX XXXXXXXX XXXX XXXX Il XXXX closing document in the email. The property did sell for {$460000.00} in XX/XX/XXXX. In addition, why would a Real Estate Broker complete a CMA using information from XX/XX/XXXX? In addition to that, why would a Real Estate Broker use XXXX as the subdivision when I live in the XXXX XXXX subdivision? It is not even in the same area and should not be used to valuate my property. 3 ) Shellpoint Mortgage Servicing - Broker XXXX XXXX Comparable Sales Closed Properties : XXXX XXXX XXXX XXXX XXXX Il XXXX sale date XX/XX/XXXX sold for {$510000.00} Broker XXXX XXXX XXXX XXXX XXXX, XXXX Il ( ME ) I have attached XXXX XXXX XXXX XXXX XXXX Il XXXX closing document in the email. The property did sell for {$510000.00} inXX/XX/XXXX. In addition, why would a Real Estate Broker complete a CMA using information from XX/XX/XXXX? In addition to that, why would a Real Estate Broker use XX/XX/XXXX as the subdivision when I live in the XX/XX/XXXX subdivision? It is not even in the same area and should not be used to valuate my property. PROPERTIES FOR SALE IN CMA Shellpoint Mortgage Servicing - Broker XXXX XXXX Comparable 4 ) Shellpoint Mortgage Servicing - Broker XXXX XXXX Comparable for Sale : XXXX XXXX XXXX XXXX XXXX Il XXXX ACTIVE in the MLS and is for sale for {$540000.00} Broker XXXX XXXX XXXX XXXX XXXX, XXXX Il ( ME ) I have attached XXXX XXXX XXXX XXXX XXXX Il XXXX XXXX XXXX Il XXXX closing document in the email. The property is not for sale. The property sold for {$480000.00} in XX/XX/XXXX.. 5 ) Shellpoint Mortgage Servicing - Broker XXXX XXXX Comparable for Sale : XXXX XXXX XXXX XXXX XXXX Il XXXX ACTIVE in the MLS, is for sale for {$540000.00}, and was listed on XX/XX/XXXX. In addition to that, why would a Real Estate Broker use XX/XX/XXXX as the subdivision when I live in theXX/XX/XXXX subdivision? It is not even in the same area and should not be used to valuate my property. 6 ) Shellpoint Mortgage Servicing - Broker XX/XX/XXXX Comparable for Sale : XX/XX/XXXXIl XX/XX/XXXX ACTIVE in the MLS, is for sale for {$540000.00}, and was listed onXX/XX/XXXX. Broker XXXX XXXX XXXX XXXX XXXX, XXXX Il ( ME ) I have attached XXXX XXXX XXXX XXXX XXXX Il XXXX closing document in the email. The property sold for {$480000.00} in XX/XX/XXXX. In addition, why would a Real Estate Broker complete a CMA using information fromXX/XX/XXXX? In addition to that, why would a Real Estate Broker useXX/XX/XXXX as the subdivision when I live in the XX/XX/XXXX subdivision? It is not even in the same area and should not be used to valuate my property. The Broker used properties that sold in XX/XX/XXXX for the CMA. None of the properties that were used are not in my subdivision and they should not have been used to valuate my property. The Broker also stated that some properties were for sale at a high list price, when in fact they had sold quite some time ago at a much lower price. Two of the properties listed were listed in XX/XX/XXXX even though they are not in my subdivision, the Broker is at least in the correct year, XX/XX/XXXX. I have attached the 2 correct CMAs to this email, one is fromXX/XX/XXXX and the other is from today, XX/XX/XXXX The correct current suggested list price of my property is {$470000.00} and that is the high number, and as you know people negotiate down somewhat from the list price, the average is 98 % of list price. The high number Shellpoint Mortgage is reporting is {$550000.00} about {$75000.00} difference in valuation from top to bottom. The Broker used properties that sold in XX/XX/XXXX for the CMA. The Broker also used properties that are not in my subdivision and they should not have been used to valuate my property, and the Broker over valued my property. Department of Justice Violation : The Lagow case is U.S. ex rel. XXXX XXXX XXXX v. XXXX XXXX XXXX et al., case number XXXX and the XXXX case is U.S. ex rel. XXXX XXXX vXXXX XXXX XXXX XXXX XXXX et al., case number XXXX, in the U.S. District Court for the Eastern District of New York . Please SeXXXX XXXX XXXX XXXX Complaint attached. {$14.00} million reward was part of the {$1.00} billion settlement XXXX reached with the U.S. Department of Justice to settle False Claims Act allegations involving the Home Affordable Modification Program and Federal Housing Administration-backed loans, according to the firm. That settlement was included in the larger {$25.00} billion settlement the bank and other large mortgage servicers reached with federal and state authorities in XX/XX/XXXX. In another whistleblower case filed in XX/XX/XXXX and unsealed inXX/XX/XXXXXX/XX/XXXX, former XXXX subsidiary employee XXXX XXXX alleges that XXXX XXXX XXXX now owned by XXXX, created a scheme to inflate housing prices by manipulating property appraisals, ultimately leading to more foreclosures. Those inflated prices, the complaint alleges, included thousands of Federal Housing Administration backed loans, the default of which cost the federal government money
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A