Date Received: 2015-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XXXX of XXXX, I started a modification of my current loan which was an arm, and no escrows. My rate was 5.9 %. After many faxes back and forth, I finallyreceived a trial modification with a payment of approximately XXXX per mo. I called and asked why was the payment so high and I was told that an escrowaccount had to be established. I made it very clear that if that was going to bemy permanent payment, I could not accept this modification. At that time whichwas XXXX of XXXX, the taxes for my county XXXX were due on XXXX so Iassumed that made sense. I was also told that my payment would be lowered aferafter the 3 months because I qualified for a principal reduction. After my 3 trialpayments were made, I called and asked if my taxes had been paid because I hadhad the bill and I was going to pay them. I was told that my taxes were paid XXXX. With that being said, I took money out of my savings and paid offsome credit card debt. After that, I receive a final modification with a payment ofof XXXX per month and NO principal reduction. I cancelled that modification andand started the entire process over again on XXXX/XXXX/XXXX. I then received aletter from my lender that the property taxes were not paid for the 2nd half XXXX installment and the amount that had to be paid included penalties andinterest. I looked up on the counties website and found out that my taxes werenot paid as promised in XXXX, but were paid in XXXX. This balance wasadded to my principal balance and payment was also increased. At that time Ispoke to a XXXX XXXX who was a CSR with my lender. Istarted a new modification, I had to refax everything a minimum of 4 to 5 timesand also had to tell them how to calculate the modification and how tomy income. I finally received the affordable modification in XXXX, which isattached. Every time I called to check on status of this one, I was never toldthe same information regarding why it was taking so long. After I threatenedthem with going to the CFBP, I finally received my modification in XXXX. on XXXX/XXXX/XXXX, I phoned in my 3 trial modification payments for XXXX, XXXX and XXXX, so they would all be on time so I could get the finalmodification that I waited for over a year. I did receive the final modificationwhich needed to be signed and dated by me. I signed them and sent themback, but forgot to date them. This was sent back to me a I quickly resolvedissue and overnighted this to the lender and received the signed and stampedcopy back on XXXX/XXXX/XXXX. After the 3 trial payments, I would phone in all mypayments so I would get a confirmation # from a person. In XXXX I startedreceiving letters and phone calls regarding missed payments which I knewwere never missed. Once again, I would call and get a different story becauseno one knew which one was missing. XXXX XXXX wanted this resolved prior XXXX. I continued to received phone callswhile I was XXXX wanting to collect past due payments. No onemarked my account that I was disputing these payments. when I returnedfrom a XXXX stay, I called and found out it was the XXXX paymentmissing. I did not need this added XXXX which wasexplained to them on XXXX/XXXX/XXXX. I believe that if I missed this payment, I wouldnot have received the final modification.???? I am attaching all of their nastyletters and also proof of the payments for your review. I also sent proof of thispayment to the lender. I hope you will be able to see some of the stress thatI have gone through in the last 3 months and be able to help me out. I alsoappreciate the time you are taking to review this and be able to help me out. so very much appreciated.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My complaint with Select Portfolio Servicing is that they constantly keep asking for documents that were already submitted for a loan modification. When it gets close to the sale date for the house they denied the modification because they said it was close to the sales date. Property address XXXX XXXX XXXX XXXX XXXX, Fl XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33176
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I AM ATTEMPTING TO AVOID A FORECLOSURE SALE. I HAVE APPLIED FOR MORTGAGE ASSISTANCE AND I BELIEVE THAT MY SERVICER, SLECT PORTFOLIO SERVICING ( SPS ), DECLINED MY REQUEST. SUBSEQUENTLY I APPLIED FOR A SHORT PAY. SPS WAS PROCESSING MY SHORT PAY REQUEST AND WHILE PROCESSING MY REQUEST, SPS SCHEDULED A FORECLOSURE SALE FOR XXXX XXXX, 2015. NO WRITTEN DECISION ON THE SHORT PAY REQUEST HAS BEEN ISSUED BY SPS.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 953XX
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am still in bankruptcy and they are harassing me saying I have not paid when I have been paying and so has my Trustee. They have money of mine and have not applied it to the loan. No one can tell me who my mortgage company is I think it is XXXX XXXX but Select Portfolio Servicing says that they can not tell me. They are scammers and I am XXXX years old and an Veteran I served my county and I do not deserve to be treated this way/Thank youXXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89128
Submitted Via: Web
Date Sent: 2015-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My servicer, Select Portfolio Servicing ( SPS ), has made major errors in the following areas : XXXX. SPS mailed my trial modification to a strange company and did not use my address. XXXX. I became aware of my approval for a trial modification in XXXX and the XXXX payment was XXXX XXXX. XXXX. SPS has grossly inflated my income. All these errors were made in an attempt by SPS to cause a deliberate default on the trial modification. SPS prefers to profit from foreclosures. See attached - SPS mailed an approval to XXXX at an address that is not mine. I have never conducted business with XXXX. SPS informed me of my approval in XXXX and told me my XXXX payment was due XXXX XXXX. Finally, my pay stubs are attached. SPS falsely claims I make {$9300.00} per month. It is blatantly clear that they have confused my file with another. I have additional income with a rental property. This income becomes a wash when using the 75 % underwriting standard. My income was inflated by a XXXX dollars each month.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92557
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Select Portfolio Servicing ( SPS ) is refusing to apply payments me and my husband made when we individually filed bankruptcy. Attached are XXXX payment abstracts from the Bankruptcy Trustee for me and my husband. Please note, not only was XXXX paid but also XXXX XXXX. I was not able to find either of these payments posted or applied to my account on the summary provided by SPS. Therefore, SPS has engaged in coercive and deceptive collection practices by falsely claiming that certain amounts are due, misapplying my mortgage payments, improper calculation of interest, and has failed to credit payments properly which are in clear violation of the Federal Real Estate Settlement Procedures Act ( RESPA ). Also, note other payments were not sent because XXXX/XXXX rejected them but kept XXXX and held it in suspense as documented on the summary provided by SPS. As a result of refusing to accept and accurately apply payments, they are attempting to foreclose on our property.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2015-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-29
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: On XX/XX/XXXX my father in law passed away, leaving his home to his daughter, my wife, XXXX XXXX XXXX. we have been working with our attorney, estate attorney, about giving the house back to the lender, Select Portfolio Services, which was serviced by XXXX XXXX XXXX, XXXX, with no results. as of XX/XX/XXXX there has been no filing of public record, as far as foreclosure, since the mortgage hasnt been paid since the death of XXXX XXXX, father in law. We ( XXXX and myself ) went to the property, yesterday, XX/XX/XXXX to finish clearing out the property and cut the yard and noticed the locks had been changed and a lock box placed on the front door with a notice from XXXX XXXX, stating the lender had requested them to secure the property. after obtaining entry to the property, we also noticed personal belongings had been removed from the property and the property had been " trashed '' inside, as if who changed the locks had been looking for valuables. we contacted the XXXX XXXX police, in which they filed a criminal complaint for Breaking and entering. when XXXX XXXX was notified, all they would say is the lender ( Select Portfolio Services ) had given them authorization to enter the property and secure the property. this is a violation of our rights, seeing the lender has not filed any type of foreclosure paperwork. we are requesting the CFPB get involved so this will not occur again.
Company Response: Company chooses not to provide a public response
State: NC
Zip: 28227
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Had to retired from federal job due to XXXX problems current loan is with SPS as the servicer. This loan was a XXXX subprime loan generated before 2009 that XXXX had dump to SPS. We applied for HAMP due to financial loss of income and property value is XXXX and mortgage is for XXXX so under HAMP my understanding is Principal Reduction would be included. SPS and Investor approved a trial mod but not principal reduction need to know what they do n't comply with the HAMP rules. The account number XXXX for this mortgage. The HAMP modification does not help without a principal reduction. I have contact a lawyer to work with me and SPS on this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21122
Submitted Via: Web
Date Sent: 2015-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-29
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Select Porfolio Servicing continues to leave notes outside my door. I would like it to stop
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33157
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XXXX of our mortgages got transferred over ( again ) to a company called Select Portfolio Services. My husband submitted multiple documents to try and get a loan modification for lower payment. We ended up with a slightly higher payment. In addition, they now require us to pay homeowners insurance and real estate taxes as part of our payment. This is an additional {$300.00} per month. We are still, however, required to pay our insurance to our current insurer as well as our taxes as we usually do. This double payment on both accounts has made us unable to keep up with our mortgage. We were about 4 months behind until we borrowed money. We could afford the regular mortgage payment with no problem, but paying taxes and insurance twice is putting us behind. No one at SPS can give us any answers. We 've been paying this for quite some time.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 012XX
Submitted Via: Web
Date Sent: 2015-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No