Date Received: 2016-03-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Select Portafolio service illegally obtain a corporate asaiment froom XXXX XXXX, XXXX not have the chain of asaiments for that reason I request a teral federal investigation against all. ( 1 ) Select Portafolio service ( 2 ) XXXX ( 3 ) XXXX ( 4 ) XXXX ( 5 ) XXXX XXXX XXXX the chain of asaiments is not complete and the original promesory mortgage note is loss or destroy du to loan been sold on XXXX XXXX .i sendsend letters to senator XXXX XXXX , XXXX XXXX , XXXX at XXXX and the president of united States Barack Obama whit code flag hardship, and alleged owner of the mortgage hire a Law By The name XXXX aka XXXX they ply guilty on felony of mortgage fraud.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32819
Submitted Via: Web
Date Sent: 2016-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Hello Please understand that Select Portfolio Servicing refuse to modify my loan in order to keep my home because i had a PO Box as my mailing address. As of XXXX/XXXX/XXXX Select Portfolio Servicing placed me on a HAFA Short Sale since they denied my loan modification application, Select Portfolio Servicing placed a value inspection thru a Brokers Price Opinion which it came back at {$380000.00} After several months under review As of XXXX XXXX Select Portfolio Servicing order a new Brokers Price Opinion hiring a new company to perform the evaluation, A few weeks later, the new report came back at {$550000.00} as the new value. As of XXXX XXXX i disputed the value since it did n't make any sense that the value increased almost {$200000.00} in just a few months. Select Portfolio Servicing refuse to take the report that i prepared for them to dispute the value, i spoke to a manager from the ombudsman dept. who told me that in order to dispute the value i will have to pay for an appraisal out my pocket. So i did, i paid for a Licensed appraisal to go out to my home and confirm the value, a few days later i received the full report showing that the value was {$400000.00}. Now Select Portfolio Servicing is refusing to use the Appraisal that Select Portfolio Servicing forced me to pay for in order to dispute the value, i requested for a manager since this is ridiculous that they keep providing me with misleading information and now they just refuse to help me avoid foreclosure. Please help since all im trying to do is now sell my home in order for me to avoid foreclosure. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90247
Submitted Via: Web
Date Sent: 2016-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This complaint involves the servicing of my home loan which is also the primary residence for me and my family. I am seeking the answers to the following questions in order to pay my loan to the rightful and legal owner ( if one exists ). Select Portfolio Servicing ( SPS ) has claimed they are the designated servicer to the mortgage in question. I have inquired of SPS numerous times through Qualified Written Requests for information which documents how they were given servicing rights to the mortgage in question. It appears all they are only interested in is foreclosing on my home to which they have no legal right to do so. This complaint involves the latest unresponsive and incomplete correspondence received from them in an attempt to unlawfully foreclose on my home. On or about XXXX XXXX, XXXX, I received of a copy of Substitution of Trustee and Assignment of Deed of Trust filed by XXXX XXXX on behalf of XXXX dated XXXX/XXXX/XXXX from Select Portfolio Servicing. On XXXX XXXX, XXXX, Form XXXX which was filed with the Securities and Exchange Commission ( SEC ) and signed by XXXX XXXX XXXX, Vice President XXXX Bank XXXX XXXX XXXX ( as Trustee ), terminated the registration of the trust and duty to report regarding XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. SPS has yet to answer the following questions regarding their legal right to service the loan in question : 1. If the XXXX XXXX XXXX, XXXX XXXX XXXX no longer had certificate holders and the trust no longer existed, how could XXXX, XXXX XXXX XXXX XXXX or XXXX XXXX assign " FOR VALUE RECEIVED, all beneficial interests undersigned hereby grants, assigns, conveys and transfers to XXXX XXXX XXXX XXXX COMPANY, AS TRUSTEE, ON BEHALF OF THE CERTIFICATE HOLDERS OF XXXX XXXX XXXX, XXXX XXXX XXXX all beneficial interest under that certain Deed of Trust described above '' as stated on the Substitution of Trustee and Assignment of Deed of Trust on XXXX XXXX, XXXX? See attached Substitution of Trustee and Assignment of Deed of Trust dated XXXX XXXX, XXXX. 2. If XXXX XXXX XXXX, XXXX XXXX XXXX was terminated in XXXX how could anyone or entity give SPS servicing rights to a loan in a mortgage-backed security that does not exist? 3. Who authorized XXXX to add to a trust/mortgage backed security after it has been suspended or terminated and long after the 90 day transfer deadline as required by NY securities law and the pooling and service agreement ( PSA )? 4. XXXX XXXX, the person who signed the Substitution of Trustee and Assignment of Deed of Trust dated XXXX XXXX, XXXX was an employee of XXXX in XXXX, not Assistant Secretary of XXXX. How was she authorized to endorse the note on behalf of XXXX? 5. XXXX is listed as the Beneficiary on the Substitution of Trustee and Assignment of Deed of Trust dated XXXX XXXX, XXXX. The XXXX of a Deed of Trust is someone who receives a benefit from a contract someone signed. In other words, they receive the principle and interest payments on a loan. On the XXXX site, it states, " its sole purpose is to serve as mortgagee in the land records for loans registered on the XXXX ( R ) System. XXXX is a nominee for the lender and subsequent buyers of a mortgage loan and serves as a common agent for the mortgage industry ''. See XXXX. Therefore, the XXXX System is simply a database that tracks Mortgagee and Servicing rights on a mortgage. They admit on their own site they are not the Beneficiary or Note Holder for any mortgage. How, then, does the Substitution of Trustee and Assignment of Deed of Trust dated XXXX XXXX, XXXX claim XXXX is a Beneficiary?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2016-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX/XXXX/16 I sent a check to my mortgage co. in the amount of XXXX once they got it they changed it into an electronic check and then submitted it to my bank for the amount of XXXX my check was clearly written out on the second line ... XXXX XXXX XXXX dollars and XXXX once this check reached my account I was charged O.D. fees and return check fees which the mortgage co. said they would return to my bank only if my bank sent them a statement promising they would cash them a check for XXXX I'am sure there is a law against check fraud and this is a scam if I ever saw one I'am tired of being walked on and companies getting away with it just because I'am a nobody, well not this time I almost ended up in the hospital over this and I want restitution, whatever damages I can sue for I want to fight to get also I refuse to make another mortgage payment until this matter is dealt with I can not afford to have them do the same fraudulent act I will be sure to put the payments in my own care until this matter is done then and only then will they get whats owed I also refuse to pay them late fees on future payments I do not have the money to keep paying for their fraud, please help me get restitution On XXXX/XXXX/16 I sent a check to my mortgage co. in the amount of XXXX once they got it they changed it into an electronic check and then submitted it to my bank for the amount of XXXX my check was clearly written out on the second line ... XXXX XXXX XXXX dollars and XXXX once this check reached my account I was charged O.D. fees and return check fees which the mortgage co. said they would return to my bank only if my bank sent them a statement promising they would cash them a check for XXXX I'am sure there is a law against check fraud and this is a scam if I ever saw one I'am tired of being walked on and companies getting away with it just because I'am a nobody, well not this time I almost ended up in the hospital over this and I want restitution, whatever damages I can sue for I want to fight to get also I refuse to make another mortgage payment until this matter is dealt with I can not afford to have them do the same fraudulent act I will be sure to put the payments in my own care until this matter is done then and only then will they get whats owed I also refuse to pay them late fees on future payments I do not have the money to keep paying for their fraud, please help me get restitution. Any proof you need I have up to and including my carbon copy of the check that I wrote them I have been making the same payment for 10 years plus no excuse for this fraud.
Company Response: Company believes complaint is the result of an isolated error
State: PA
Zip: 16601
Submitted Via: Web
Date Sent: 2016-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I inherited a condo and changed the title 8 years ago. The original loan was sold to XXXX and now to SPS Financial. I am authorized to pay bills and take care of this property, and every time the loan is sold, they will not allow me to correspond. I then email the papers showing the title has changed ( I always get their statements mailed to my house, but they do n't look in the file to see I own the property ). I sent the Ombudsman papers in XX/XX/XXXX and she said I would be authorized in 2 days. I called today to ask why their statement shows XXXX cents in other fees, and why the statement shows {$100.00} in the taxes and insurance column. The XXXX reps I talked with either put me on hold and then disconnected me, or would not give me information on the loan because the system did n't show me as authorized to talk with them. Here 's the problem : if I send in the payment of {$530.00} ( it is ALWAYS ON TIME ), they will charge me a late fee because I did n't include the XXXX cents. And if they keep this up every month I will accumulate late charges. I pay the taxes and insurance is thru the association, as it has been AS IT HAS BEEN DONE FOR 30 years. I have XXXX credit with a FICO score over XXXX, and why this loan is always sold to hard money lenders/servicer 's is to attempt foreclosure and steal my equity. I want to resolve this YESTERDAY AND DEAL WITH SOMEONE THAT HAS A BRAIN and not hang up on me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91406
Submitted Via: Web
Date Sent: 2016-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I sent a request for information to Select Portfolio Servicing ( SPS ) on XXXX XXXX, 2016 related to their assertion that they are authorized to service an alleged loan on my home. SPS did not answer all of the questions despite having requested this information XXXX previous times. This is be my forth time asking SPS for complete answers to a complete Qualified Written Request.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2016-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: By failing to adhere to both California law and the rules under CFPB, The party ( ies ) complained of in my initial complaint are not compliant with rules regarding dual tracking. The Parties are " covered '' under both California Homeowner 's Bill of Rights and the CFPB 's strict guidelines. I have a valid and complete loan modification package on XXXX XXXX, 2016 that has been acknowledged as received and no notice of deficiency of documentation has been received by me. I just received another Notice of Trustee during the pendency of my application. The Parties have also failed to respond to the initial complaint with competent and reliable evidence that supports all facts contained within all recorded title documents that were used against my contract rights. Specifically, the assignment ( s ) of deed of trust to an un-verified entity, Notice of Default, Notice of Trustee Sale. No authenticated evidence has been offered by the offending Parties by any person with personal, first-hand knowledge of those facts. I am not in default to an unknown, un-authenticated party that is currently in my chain of title without competent evidence to support the beneficial interest.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95035
Submitted Via: Web
Date Sent: 2016-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX Kansas, XXXX XXXX XXXXXXXXXXXX I AM FILING A COMPLAINT DUE TO VIOLATIONS OF MY CONSUMER RIGHTS AND STATE AND FEDERAL LAWS. My currrent Mortgage Servicer is SelectPort Foilo transferred from XXXX, has given me until XXXX XXXX to cure the debt of a mortgage loan they put in default by breaking laws and by violating my Consumer Protection Rights. Below is a list of violations and attachments will be proof : Select Port Folio Servicing and XXXX have : A. Failed to apply all amounts accepted in connection with a loan against interest and principal due, before crediting taxes, insurance or fees. B. Failed to accept as of the date of receipt, or to credit effective as of the date of receipt, amounts paid in connection. c. Misrepresenting, expressly or by implication, any amount that I owe ; E. Misrepresenting, expressly or by implication, that any fee is allowed under the loan instruments, permitted by law, Or imposed for services actually rendered ; F. Misrepresenting, expressly or by implication, the amount, nature, or terms ofany fee or other condition or requirement ofany loan ; and A. Charging for force placed insurance 2 XXXX written notices to the consumer providing clear and conspicuous notice ofthe procedures by which the consumer may already has insurance coverage. C. Force placing insurance on a consumer 's home. ( FLOOD-IN POLICY ) Ill. Are hereby permanently restrained and enjoined, in connection with the servicing ofany loan, from assessing and/or collecting any fee unless it is for services actually rendered and is a ) expressly authorized, and clearly and conspicuously disclosed, by the loan instruments and not prohibited by law ; b ) expressly permitted by law and not prohibited by the loan instruments ; o r c XXXX a reasonable fee for a specific service requested by a consumer that is assessed and/or collected only after clear and conspicuous disclosure ofthe fee is provided to the consumer and explicit consent is obtained from the consumer to pay the fee in exchange for the service, and such fee is not otherwise prohibited by law or the loan instruments. V Are hereby permanently restrained and enjoined, in connection with the servicing of any loan, from assessing and/or collecting the following fees : A. Fees for demand letters or any other collection letters or notices ; B Fees for property inspections, provided that Defendants may impose reasonable fees for property inspections actually performed if ( 1 ) the consumer 's loan payment has not been received within forty-five ( 45 ) calendar days ofthe due date ; and ( 2 ) the inspections are limited to the initial inspection and to additional inspections during the period of continued delinquency not more frequent than every thirty ( 30 ) calendar days and only ifDefendants ( a ) have been unable to contact the consumer for the previous thirty ( 30 ) calendar days or ( by have been able to contact the consumer but have determined that the mortgaged! property is vacant ; and C.Fees for broker 's price opinions, provided that Defendants may impose reasonable fees for a broker 's price opinion ordered and actually performed if : ( I ) the consumer 's loan payment has notbeen received within sixty-three ( 63 ) calendar days ofthe due date ; and ( 2 ) the broker 's price opinions are limited to the initial broker 's price opinion and to additional broker 's price opinions during the period ofcontinued delinquency not more frequent than every six ( XXXX ) months.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KS
Zip: 666XX
Submitted Via: Web
Date Sent: 2016-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My Mortgage is paid to and serviced by Select Portfolio Servicing , Inc., ( SPS ). In XXXX, XXXX my credit score dropped XXXX basis points. I was shocked and concerned as nothing in my life had changed that would have resulted in this drop. I investigatedimmediately by obtaining a copy of my XXXX credit reports ( XXXX, XXXX, XXXX ) and immediately noticed that SPS was reporting that I had a 30 day late payment in XXXX XXXX. I proceeded to write SPS on XXXX XXXX, XXXX and provided irrefutable proof that the payment was in fact, NEVER late. The irrefutable proof was a copy of my XXXX XXXX bank statement that showed my XXXX payment cleared my account on XXXX XXXX, XXXX and my XXXX payment cleared my account on XXXX XXXX, XXXX. I asked them to immediately correct their records. I assumed within 30 days this would be behind me and that SPS would agree that they had made an error in reporting my account 30 days late for XXXX XXXX Boy, was I wrong. To my surprise I received a form letter dated XXXX XXXX, XXXX signed by XXXX XXXX, stating in part ; " Our review of the information confirms that the information we provided to the credit reporting agencies matches the status of your account. Based on this, we will not request a change to the information we provided to the CRAs ''. Since I provided irrefutable proof to SPS, I am shocked that SPS has taken an untenable position. I wrote a second letter ( certified mail ) to SPS on XXXX XXXX, XXXX giving them 5 days from receipt of the letter to change my payment history to reflect the truth, which is my XXXX XXXX payment was never late ). I also demanded any proof and evidence to the contrary that my position is incorrect. On further investigating SPS, I have found that there are literally XXXX complaints lodged against this company, which is owned by XXXX XXXX. This company has no business being granted a license to operate anywhere in the U.S. let alone being responsible enough to conduct financial operation 's here. SPS has ruined my credit, which I have diligently worked so hard to restore after the Great Recession.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 55317
Submitted Via: Web
Date Sent: 2016-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-19
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XXXX 2010 Due to my closing my Trucking business due to economy not producing enough income to cover overhead. I could no longer afford my house payments. I went from XXXX a month to XXXX K in one month time frame. Thus the house was unaffordable. we called XXXX and explained it. XXXX took it over and there was very little communication with us via mail and some harassment over the phone. We submitted paper works with XXXX several times because they would n't be able to find the paper work that was faxed and mailed to them. We talked to several people in the collections department and never went to loss mitigation with them. They did file Notice of Default with the XXXX XXXX courts in 2010 and even had a sale date that we never notified of. But the continual excuses and dragging the issue around when we asked multiple times in writing for a modification did nothing but leave a huge amount because the original loan was never paid and interest and late charges were mounting. We requested a reduction in principal which many homeowners in XXXX XXXX XXXX received but they finally made a loan mod agreement and never mention that there would be a new servicer for the loan and not XXXX. The servicing company Select Portfolio Services. This company has a track record that goes back to before they were SPS. They have been involved in many foreclosures and illegal property sales at pennies on the dollar without notification. No Original note ever being presented. Why when other people in XXXX XXXX county received principal reductions di my mortgages increase to where I have a XXXX balloon payment.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91977
Submitted Via: Web
Date Sent: 2016-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No