Date Received: 2016-04-06
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I 'm on my second modification request with Select portfolio servicing/XXXX XXXX Bank regarding my mortgage. I have submitted XXXX full applications for modification/resume mortgage over the last 2 years. XXXX was turned down for " not enough income '' and the other was approved but again the income calculations were drastically incorrect. Our request to modify or resume was so we could continue making my current XXXX per month payment or something close to that. This time they came back with an income calculation of over {$15000.00} per month. They offer to have me make and payments of over $ XXXX per month for the first 4 months followed by $ XXXX per month for the life of the loan. The income was again calculated incorrectly. The proof provided via tax returns, paycheck stubs and bank statements clearly shows a monthly gross income of between $ XXXX per month. Now, after waiting several months, actually a year for an answer thay have pulled the offer for review which will no doubt take several months. Meanwhile arrearages and fees add up and get added to my balance for mistakes they have made. My wife and I have lost several days from work providing paperwork to the mortgage company, appointments with a counselor at XXXX and court dates with more to come. I have answered every question, provided every document and fielded phone calls " attempting to collect a debt '' of which they will not accept payment on unless it 's full payment. I finally have a job where I make sufficient income to pay all of my bills and I see tremendous progress. I just want to pay my mortgage! Our family is under tremendous stress not knowing where we will be living and all we want to do is resume our mortgage payments and live in our home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2016-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-05
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been attempting to refinance my home for over two years. The servicing company select portfolio servicing has been giving me the runaround consistently for this entire time. I have submitted and resubmitted paperwork in various forms for them over and over again with no true excuse as to why they were needed submitted in another manner. They hide behind " the program requires that we ... '' And continue to ask me to provide different information. Frankly, I am uncomfortable that they do not even own the right to collect my mortgage and have contacted them requesting a QIR. I have done so by certified mail and they have not met their obligation of even answering this request. They have however sent me a paid off quote that I did not request. This was a predatory loan to begin with, and I am trying to resolve the XXXX that I have been feeling for several years.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90803
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-06
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: Sir, I am REQUESTING COPIES OF THE FOLLOWING DOCUMENTATION : 1. OFFER LETTER OF Treasury 's Home Affordable Program ( HAMP ) by SPS on XXXX XXXX. 2. OFFER LETTER OF modification resolution offered by XXXX, XXXX XXXX XXXX on XXXX XXXX. SPS contacted me 3 times on XXXX XXXX ; urging/pushing me to switch to a " New program which I qualified for and would better suit my case!! ". The new program was the National Mortgage Settlement modification. NEVER, during any of the phone conversations did the representative provide me information of a HAMP offer on the table. Nor did I receive any documentation by mail of a HAMP offer. Contrarily, the response was that my loan modification was still under review. NONETHELESS, my understanding was that my account would be reviewed for ALL and/or ANY program available to assist me in saving my home. Respectfully, SPS began servicing the account on XXXX XXXX, XXXX, when it was service transferred from XXXX XXXX XXXX. On XXXX XXXX, XXXX, SPS submitted the account for a review of the U.S. Treasury 's Home Affordable Modification Program ( HAMP ). On XXXX XXXX, XXXX, you contacted us and we closed the HAMP review to allow for the National Mortgage Settlement modification ( NMS ) review, which upon approval, could allow for principal forgiveness. On XXXX XXXX, XXXX, we sent you the notice advising of the submission for the NMS review ( enclosed ). We have reviewed your inquiry, and it appears that it is similar to your previous inquiries which were responded to in XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX. From our review, we believe our prior responses fully respond to your requests. SPS is confident that the servicing of the account by SPS has been compliant with state and federal regulations. SPS began servicing the account on XXXX XXXX, XXXX, when it was service transferred from XXXX XXXX XXXX. On XXXX XXXX, XXXX, SPS submitted the account for a review of the U.S. Treasury 's Home Affordable Modification Program ( HAMP ). On XXXX XXXX, XXXX, you contacted us and we closed the HAMP review to allow for the National Mortgage Settlement modification ( NMS ) review, which upon approval, could allow for principal forgiveness. On XXXX XXXX, XXXX, we sent you the notice advising of the submission for the NMS review ( enclosed ). We have reviewed your inquiry, and it appears that it is similar to your previous inquiries which were responded to in XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX. From our review, we believe our prior responses fully respond to your requests. SPS is confident that the servicing of the account by SPS has been compliant with state and federal regulations.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92008
Submitted Via: Web
Date Sent: 2016-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-05
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am contacting you because I have nowhere else to turn, I have SPS as my mortgage company and they have been giving me the run around. They are not giving me a fair review even though I have sent them sufficient proof for them to review my loan for a modification. I had submitted a recent application for a loan modification but it came back with a negative result. They denied me because they verified my income to be low. I will be attaching all those documents with my complaint. My gross income is XXXX and my expenses are XXXX, I have a surplus of XXXX. The income that they verified is XXXX, how did they come to this income? I have sent an appeal with them and I know they are going to have me resubmit again, but why? when it was their error, I need help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60641
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In my recent attempt to buy a home with my partner we were trying to get pre-approved for a mortgage loan. Due to jumbo regulations here in XXXX you must have pristine 24 month payment history with all mortgage servicers. I had a single 30-60 delinquent mark with Select Portfolio Servicing. I had no history of being late with that payment since the loan modification after my startup failed and my home went under-water XX/XX/XXXX / XX/XX/XXXX. I had worked hard to rebuild my credit and was current on all other payments. I contacted SPS on XXXX XXXX and indicated through their voice prompts that I would like the conversation recorded. When the agent picked up I explained my situation outlined above and confusion as to why I had this late payment for XXXX primary reasons : * I always pre-paid 3 month payments consistently for many years with no issue * In an effort to more quickly pay down the loan I had decided to add additional payments starting in XXXX XXXX. I made that first additional payment to my former servicer Roundpoint mortgage. That payment should have been forwarded to the new servicer SPS but was not and was instead credited back to my account 30+ days later with no other notification. also : In a 12 month period I had paid {$1800.00} vs. an expected {$340.00} required in the same period. In short, I have never been late on this account since my primary modification which required I make no payments for a fixed amount in order to modify. In fact I had worked earnestly to pay it off much more quickly then requested. During the call the agent went to her supervisor several times and eventually came back and indicated that my request had been approved and she had been given the go ahead to submit the change request to the credit agencies. She then proceeded to process the form while I was on the line and submit them. In addition she was able to generate a copy of the request that was to be sent to my address. She indicated the process guaranteed removal of the deliquency mark within 60 days. I asked if there was any further action required on my part and she indicated everything was complete. On XXXX XXXX after having not received a copy letter I called back into the call center and this agent indicated there was no letter available and was unsure why I had been given a guarantee but could indicate no problem with my account. This completely contrasted with my initial conversation and guarantees. The agent then disconnected our conversation when I indicated my continued confusion. I also requested this conversation be recorded at the beginning. Since I can not get pre-approved for a home in my desired location and school district I am now stuck. My mortgage brokers and bankers have told me until this mark is resolved I can not qualify for conventional loan products even though I have all the other qualifications. In an effort to have this inaccuracy removed I have now created disputes with all XXXX credit agencies XXXX, XXXX and XXXX. I have sent these via certified mail today XXXX/XXXX/XXXX with delivery receipt. I have included the following evidence with each request. a 12-month payment report from bank 's bill pay service showing frequency of {$100.00} advanced payments and additional payments starting in XX/XX/XXXX. detailed XX/XX/XXXX payment and return credit. SPS statement showing amount of payment, individual credit reports showing discrepancy. I also received postal mail on XXXX from SPS that their 30 day review period for this issue began on XXXX XXXX ( instead of the guaranteed removal given on first direct call ). I would like SPS to correct this discrepancy as soon as possible so I XXXX move forward with purchasing a new home. Thank you for your assistance with this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98011
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I made on time payment and the bank is saying, my $ XXXX a months mortgages payment funds will not be applied to my account, plus they trying to force me to modify but I 'm very happy with my 3.250 % fixed interest rate.The Bank is SPS Select Porfolio Servicing, Inc
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2016-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: company, S.P.S. mandating flood insurance but XXXX says I have valid XXXX letters. Insurance not required S.P.S. will not honor XXXX letters charging new escrow account will not respond to inquiry for information
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93561
Submitted Via: Web
Date Sent: 2016-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Select Portfolio Servicing ( SPS ) was sent a Qualified Written Request, by us, under RESPA law, to respond to accounting of our mortgage payments and mortgage payoff in year XXXX ( see attached ). In XXXX XXXX, SPS recorded an Assignment of Mortgage and Discharge of Mortgage, with no Power of Attorney, in our XXXX XXXX XXXX Office, thus, restarting the Statute of Limitations for violation of federal law. Assignment/Discharge are recorded on behalf of XXXX XXXX XXXX Bank, who has denied any knowledge of a loan with us, any receipt of payments by us, and any receipt of mortgage payoff, by us, for any trust or loan administered by XXXX XXXX XXXX Bank. A separate complaint against XXXX XXXX XXXX Bank is pending before the CFPB -- complaint # XXXX. This complaint against Select Portfolio Servicing XXXX Inc. ( SPS ) is to report violation of federal law, RESPA, by SPS 's failure to respond to our QWR, under RESPA, as to accounting of our mortgage payments, and mortgage payoff ( see attached ). SPS simply states, in contradiction to XXXX XXXX XXXX Bank testimony ( see attached ) that XXXX XXXX XXXX Bank was a note holder. SPS fails, under the law, to account for accounting of our mortgage payments and mortgage payoff. Under RESPA law, it was requested that a full accounting of mortgage servicing for payments, and mortgage payoff be provided. SPS failed to provide such accounting, and, instead, states : " At the time of the payoff, XXXX Trust Company, as trustee, on behalf of the holders of the XXXX XXXX XXXX XXXX XXXX XXXX Certificates was the Note Holder of the account, and SPS was the mortgage servicer. '' SPS fails to provide an accounting to XXXX XXXX XXXX Bank, on behalf of any trust, investors, or certificate holders, or to any other party, of our mortgage payments and mortgage payoff. A note holder does not mean mortgage payments or mortgage payoff was forwarded to that entity, as XXXX XXXX XXXX Bank, denies knowledge of us, or any loan by us, and receipt of payment by us. We await XXXX XXXX XXXX Bank 's response to complaint # XXXX, and request that all this information be forwarded to appropriate authorities, including investor agencies. SPS claims that certain requested QWR information is proprietary or confidential. We believe this is a violation of federal law -- including RESPA. SPS also states that " more than a year has passed since SPS has serviced your mortgage account, '' but SPS fails to explain why they would be recently servicing our mortgage account since it was supposed to have been paid by us in year XXXX, but no accounting as been provided ( see attached ) despite payoff and payoff quote.. Credit reports reflected ongoing reporting inaccuracies - despite recent deletion ( see attached ). And, credit reports reflected inaccurate and invalid " date of last activity '' by us. In conclusion, SPS has failed to abide by federal law, RESPA, and respond accurately, and validly, to our QWR request. SPS response is in direct contradiction to XXXX XXXX XXXX Bank 's response to us, and we await XXXX XXXX XXXX Bank 's response to our complaint to the CFPB -- claim # XXXX, before we pursue with additional government agencies. Thank you, XXXX and XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07470
Submitted Via: Web
Date Sent: 2016-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-01
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been trying to do a short sale on this property since XXXX/XXXX/XXXX. Every time we submit documents, the servicer says they can not move forward because the foreclosure sale date is too close. So, either our attorney or the servicer goes to court and requests an extension. The extension is granted and I try to move forward with the short sale. The servicer again says they need more time, so the short sale is denied. I just called them, after getting an extension to XXXX/XXXX/XXXX, and they said they need at least 6 weeks to complete a short sale and said they want it to foreclose, they wo n't do the short sale.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 06484
Submitted Via: Web
Date Sent: 2016-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am a veteran but I am currently an XXXX XXXX dependent XXXX with my wife in XXXX, XXXX. I bought a condo in XXXX, XXXX in XX/XX/XXXX. XX/XX/XXXX was the recession and the drop in housing. I left my job there in XX/XX/XXXX and moved to XXXX for a different job. I was renting out the property without issue until I lost my job in XXXX. My loan is with Select Portfolio Servicing. It 's an XXXX loan and I believe the XXXX % belongs to XXXX XXXX. With losing my job, I could n't pay the mortgage. I tried and tried for a short sale but was denied at every turn. I did n't feel like it was ever a possibility. I subsequently had to file for bankruptcy in XX/XX/XXXX. They kept coming after me for the money even after the bankruptcy went through. Because I could n't really help myself in the states and had no one close to the property, I retained a lawyer about a year ago to handle figuring out when/if the place was ever foreclosed on. The lawyers have been doing a decent job keeping me posted but I feel like the mortgage company is dragging their feet on purpose. I believe the property is currently going through a sheriff sale but I have no idea. I ask the attorneys, they say it 's not on the list, and it has n't happened yet, and they 'll get back to me. I believe the problem is with the mortgage company or the state. All I want is some transparency. I want to know why I was n't helped with a short sale. I want to know why I was n't really helped with this situation at all. Also, this entire time, I have accruing association fees at $ XXXX/mo. because my condo was a part of an " association ''. This happens even if I 've declared bankruptcy and could not pay. How in the world is this fair? The property belonged to the state of XXXX ( where I declared bankruptcy ) since XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AP
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No