Date Received: 2016-07-07
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We were XXXX in XXXX, XXXX until XXXX. We then XXXX transfer to XXXX XXXX, XXXX and decided to leave our family in XXXX so our daughter could complete her final year in high school. We then rented our house out as we were unable to sell it after being vacant for 6 months. We lost the renters in XXXX XXXX. We began working with XXXX XXXX XXXX in XXXX to obtain a work out because we were upside down with the mortgage, behind in payments due to my wife 's medical issues, and unable to rent the house for enough to cover the mortgage. XXXX then sold the mortgage to Select Portfolio Servicing ( SPS ) but did not transfer the work out request to them in XXXX XXXX. We have now been dealing with SPS since XXXX XXXX with no resolution. They continue to ask us for the same paperwork that we have already sent them and this is confirmed with their agents that they do in fact have the requested documents. Despite these confirmations they continue to ask for documents that their agents have assured us they have thus dealing the decision and forcing us to accrue late charges and interest.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92277
Submitted Via: Web
Date Sent: 2016-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a Loan modification XX/XX/2010. I filed Chapter XXXX XX/XX/2010. At the time of filing Chapter XXXX I was only XXXX months behind. My lawyer fail to do there job and listen to me when I kept telling them I had a loan modification a few months pirio. Once we got to the the last fews months in my chapter XXXX I told then again that I had a loan modification. So they finally looked into it. MY lawyer and SPS lawyer looked into this and see that I did have a loan modification the same year. The money that was paid into the chapter XXXX to was not the amount I was behind at the time. I paid them a total of XXXX. My mortgage company have not credit the amount to my loan so I can pay the reminder and get my loan current. I This have been a problem that has been going on for a few months. This my XXXX time submitting a complaint.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 711XX
Submitted Via: Web
Date Sent: 2016-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-06
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Hello : I have recently received a letter stating my loan was transferred to SPS ( and during a previous attempt to satisfy my XX/XX/XXXX payment via XXXX XXXX ). A fixed 20 year term XXXX Mortgage Loan. With a new loan Number within SPS of XXXX. My due date is the XXXX of each month and a grace period of fifteen days. At XXXX I contacted SPS and spoke with a representative, whom stated a payment by phone, online, and or mail will not be applied to the account until the eleventh of the month ( at the earliest ). Claiming our account information has not fully uploaded from XXXX XXXX to SPS, therefore any attempts to set up online, or a payment by phone is not an option. And if a payment is received, it will not be applied to the account until XX/XX/XXXX. Here are my concerns : We will continue to accrue daily interest, due to SPS not having the capability to upload any mortgage information, until the eleventh ( transfer date occurred on XXXX XXXX, 2016 ). When the representative was confronted of my concern, she responded by stating, SPS was in compliance of RESPA. QUESTIONS : Does the correspondence, advise the borrower of the delay to apply credit to the loan, ( I have read the correspondence and saw no verbiage )? Why would your system take eleven days to upload from XXXX to SPS? If there are system limitations, do you feel you have the opportunity to upload mortgage loan in increments? Is SPS in compliance of REG Z ( Are you back dating payments? ). What does RESPA have to do with the transfer of my loan? Overall, I feel this appears to be unfair and deceptive practices. As stated earlier, I am concerned due to SPS not having my loan information immediately after transferring the loan, I am negatively impacted with accrued interest. Sincerely, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2016-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Bankruptcy in 2010 and did not reaffirm. Selective Portfolio Servicing refuses to report my monthly payment to the credit agencies. Obvious that my credit score suffers, as I have never been late or missed a payment in eight-years of owing the property. Is there any mechanism to force reporting?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89801
Submitted Via: Web
Date Sent: 2016-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XXXX XXXX transferred me to SPS ... SELECT PORTFOLIO SERVICING IN 2015 XXXX. I HAVE MADE ALL MY PAYMENTS ON TIME TO XXXX AND SPS. somehow and i still do n't know why, XXXX took my payments and divided them saying that i owed XXXX $ then i wrote for a research and investigation.when sps contacted XXXX/after a year of harrassment calls and letters they then said i owed another XXXX remember i made all payments never late or missed.i contacted CONSUMER COMPLAINTS SEVERAL TIMES TO NO AVAIL.now after 14 m0nths i am getting new harrassment letters of forclosure.to stop the harrassment i have been sending extra payments to sps on XX/XX/XXXX, with my reg XXXX payment.this XXXX holiday SPS SENDS ME MORE FORECLOSING LETTERS THE SAME SAME LETTERS I RECEIVED 14 MONTHS AGO ... REALLY .PLEASE GET THEM OFF MY BACK AND IF U CAN FINE THEM FOR THEIR INEPTITUDE AND UNPROFESSIONAL DEALINGS WITH ME FOR OVER A YEAR. thanks XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 14227
Submitted Via: Web
Date Sent: 2016-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-01
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been working with my mortgage company for months trying to complete a short sale. The last buyer I had terminated the contract because she states my bank was taking too long to approve the short sale. I have a new buyer now and I submitted all the necessary documents and my bank kept delaying the process & giving me misinformation. They would tell me my short sale is still in review but have decisions made. They would also give me and my Realtor different information. They said they denied my short sale because they want the full payment they are owed. My house is worth less than what I owe and I thought the purpose of the short sale was for the bank to acknowledge that and write off some cost. They claim they are short {$450.00}. They are jeopardizing me to get a FORECLOSURE over {$450.00} I 'm totally baffled, disgusted and distressed ; this does not seem to be a legitimate reason to deny a short sale. I 'm sure there are many more cases like mine at this company. I do n't understand the reason behind the short sale if the bank was expecting full payment. The XXXX Program is nothing but false hope, a faade. This was a waste of my time, my realtor 's time, the buyer 's time & buyer 's realtor time. This bank has no due diligence, and I desperately need to know my options and request that someone look into this bank to make sure they are not conducting unethical or illegal business practices. Any information you can provide me will be greatly appreciated.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77073
Submitted Via: Web
Date Sent: 2016-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My Husband and I had a loan with XXXX XXXX for 13 years this, pass year my husband got sick and is unable to work, we had to cut back on expenses, we went to XXXX to start a short sale, the property is upside down, our loan was then given to a Select Portfolio Servicing, Inc. we filled out the packet listed the property and, submitted a offer of {$190000.00}. the SPS came back with a Counter Of {$20000.00}, we now new what the offer needed to be so we relisted the property at {$200000.00} received another offer 2months for {$190000.00}, SPS now wants {$230000.00} and will not give any documents on how or why the property increased {$30000.00} in 6 weeks, we have had over 40 showings and only ( XXXX ) offers. I asked SPS what can I do to show you that the {$230000.00}. price is not realistic, they said I could make a final last highest offer and gave me list of items that would show them the value of the property, I submitted all that they requested Condition of property, appraisal, 24 months of XXXX listed and sold properties in that building, colored photos the realtors Bio, all the feed back from all the showings and a summary of comparable properties, listing activity report. I email all, called the next day to see if it was all received, they told be it takes 24hrs to get in the system, I called again they said it was in the file and they would review, I wanted 10days called they said they did not receive the information, the girl looked and said the items were in the file but the file was never opened, she would take care of that and for me to call in a couple of days, when I called back they said it was in underwriting call next day, I did, now I 'm being told that they need more paper work, my hardship letter expired, this will be the third one I have sent, then they said I need to get a new offer, I said there is no new offer, the was the buyers last and highest offer and this along with the documents that SPS requested and received were to be under review. they said would you like to speak to a manager, a XXXX XXXX XXXX got on the phone, he had no idea and said they will not take this offer, I said you did not even review the information you ask for. and the we got disconnected. to some it up, I was never give a person that would follow through the short sale process, I ask for document from SPS to substantiate the price and the increase, they said they will mail them out, I wait and then call talk to other person, they said they ca n't give me that info. there is know way I or the realtor, can get the SPS asking price, SPS put a 15 % variants on the property for condition and is not Appling it to the reducing of price.. at the unrealistic price SPS is asking I will not get any buyers threw the unit, and it would go into foreclosure. I read on line that XXXX XXXX has turned over quite a few loans to SPS and a lot of them go into foreclosure. I have gone threw a short sale years ago, there is something not right with this companies business practices, I need help with dealing with this company, I was never even late on a payment, my Husband took ill and we ca n't keep the property. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60185
Submitted Via: Web
Date Sent: 2016-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: To whom it may concern, XXXX XXXX XXXX, my mother, who was the original borrower on the loan, was diagnosed with XXXX that 's considerably worse. As a result, XXXX XXXX, my father, was placed as borrower on the loan. While my mother 's XXXX worsened, my father unexpectedly passed away. I, XXXX XXXX, have legal sole guardianship of XXXX and moved in XXXX for her XXXX. XXXX XXXX, my fianc ' lives with us and provides our financial support. I am asking for consideration of a repayment plan to keep my mother in the only place she has called home for the past 30 years. Thank you for your understanding and consideration. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85006
Submitted Via: Web
Date Sent: 2016-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I surrendered my home at XXXX XXXX XXXX in XXXX XXXX Illinois to XXXX Portfolio Services on XXXX XXXX, 2015 per their Deed in Lieu protocol. I eventually received my relocation assistance XX/XX/XXXX after numerous phone calls in which I was given false or no information. As a result of this unnecessary vacating the property ( it is still empty 10 months later ) I was forced to spend on HOA payments ( they are seeking over {$2000.00} from me ), duplicate utilities and expense of physically relocating I find myself in financial hardship once again. I could still be living there with my assistance in tact had SPS not forced me out and caused me to deplete those funds.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33908
Submitted Via: Web
Date Sent: 2016-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-29
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My condo was foreclosed on by XXXX a year ago. I got in this situation because XXXX was the servicer of my loan and this property had both a first and second mortgage on it, both serviced by XXXX. When my business was impacted by the downturn in XXXX, I struggled to keep both mortgages current. However, when the worst of the mortgage crisis hit, my property value dropped to below the balance of the first mortgage and there was nothing to support the second. Well before I was unable to make both payments, I contacted XXXX to try to work out something to allow me to pay the second mortgage later, or reduce payments temporarily, but they refused to work with me. So by XXXX, I was finally unable to pay both mortgage payments, so when I sent in my payment for the first mortgage, but did not include the payment for the second, XXXX returned my payment to me and refused to accept it. I tried 3 times, but each time the payment in full for the first mortgage, plus additional interest, was returned. We are appealing the foreclosure decision, because they provided no proof of standing, and we have a letter from the VP of XXXX telling me they were not the owner of my mortgage and could not initiate a foreclosure action against us. However, the judge ignored that evidence and a lot of other, including testimony of the bank representative ( an employee of Select Portfolio Servicing , Inc. that is now the servicer after XXXX turned the loan over to them ) that indicated that XXXX, the Plaintiff, had never possessed the note. I was offered the opportunity in XXXX to apply for SPS ' Home Retention Program and completed all required paperwork. It appeared they were interested in working something out, but they would always wait until the last minute to cancel foreclosure sales scheduled by them. The stress has been unbelievable. My application for their programs was finally denied in XXXX, based on the fact that they had characterized my condo as vacant/abandoned. They had the complete rental records for XXXX and XXXX in their possession as part of my application package, and when I spoke with their CSR after filing my appeal of their decision, she told me that there were notes in their file indicating that they had sent someone out to visit the property and he indicated that " clearly it was occupied. '' However, in all this time since I appealed their decision, they have refused to clear up that mischaracterization and seriously consider my application. Almost 2 weeks ago, I called their Ombudsman 's department and was told that they had made a " business decision '' to not cancel the foreclosure sale set for tomorrow, XXXX XXXX, XXXX. When I asked why they would do that when I wanted to work something out and they had denied my application because of an error in their servicing, they told me they were n't going to fix the error, and would move on with the sale. She did, however, suggest that I file a new application and new information to be reviewed, so I did that on that same day 2 weeks ago. My new application includes the lease of the tenant that will be there all year, but they are still n ot doing anything to cancel the sale. I have received letters indicating that my new information will be evaluated, which indicates to me that they are reconsidering my situation, but they still refuse to cancel the sale even when I have reminded them that they are guilty of " dual tracking '' according to the RESPA laws. So, tomorrow, unless some miracle occurs, my property will be sold, even with a great deal of likelihood that we will prevail in the appeal. SPS has acted dishonorably, has breached the conduct required of servicers by the law, and is lying, cheating and stealing to get my property. I am also suspicious that they did n't actually purchase the loan from XXXX, but only collection rights to a retired debt.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29072
Submitted Via: Web
Date Sent: 2016-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes