Date Received: 2023-06-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On or around XX/XX/XXXX, Select Portfolio Servicing submitted to us the results of the annual escrow analysis report. The report indicated that there was an escrow shortage of {$1600.00}, on page two section C, of the report. The report also provides instructions on how to pay off any escrow shortage, if one is inclined too. Pursuant to the instructions provided by Select Portfolio Servicing, we submitted a payment of {$1600.00} on XXXX XXXX and called Select Portfolio Servicing to inform them that the escrow shortage is being paid for in full. Please review the attached proof of payment for the escrow shortage. During our conversation with Select Portfolio Servicing representatives, we were told that our monthly payment would be adjusted to reflect that the escrow shortage had been satisfied. However, as of today XX/XX/XXXX, our monthly payments have not been adjusted. In a letter from Select Portfolio Servicing dated XX/XX/XXXX, we were informed that our monthly payment was being held in an unapplied account and that our mortgage was delinquent. This XX/XX/XXXX letter also threatens to submit derogatory and incorrect information to the credit bureau. In a XXXX XXXX letter Select Portfolio Servicing, erroneously claims that our XXXX mortgage payment was not paid. Select Portfolio Servicing, also states that a {$25.00} late charge has been assessed to our mortgage account. It should be understood that all of Select Portfolio Servicing claims are bogus. Please find the attached proof of payment for the following : 1. Escrow Shortage {$1600.00} received by SPS XX/XX/XXXX processed XX/XX/XXXX 2. XXXX mortgage payments {$1000.00} received by SPS XX/XX/XXXX processed XX/XX/XXXX 3. XXXX mortgage payments {$1000.00} received by SPS XX/XX/XXXX processed XX/XX/XXXX 4. XXXX mortgage payments {$1000.00} received by SPS XX/XX/XXXX processed XX/XX/XXXX We demand that Select Portfolio Servicing apply the Escrow Shortage payment correctly. Then apply our XXXX, XXXX and XXXX mortgage payments correctly. All late charges and fees must be reversed. Finally, any and all derogatory or incorrect information sent to the credit bureau must be removed. Thank you, XXXX and XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: 53217
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a letter on XXXX - Telling me that my payment is shorted, I immediately called SPS at XXXX and Customer support provided information that insurance information is missing and so there is lender placed insurance on the account. I informed i have insurance, and she provided a fax, and email to send documentation. My provider XXXX XXXX, immediately faxed the same. I also followed via email and provided the same information. XXXX XXXX received an email, noting the insurance information provided is processed and no further action is required. The payment i send on XX/XX/XXXX, still did not post kept on calling them daily. and got a run around, then i was told that a ticket is opened on XX/XX/XXXX and it will be done in 2 business days. Then i got call on XX/XX/XXXX, advising me that i should apply for hardship. The payment was already more than the required payment, why should i request hardship i asked. Then called on XX/XX/XXXX the payment is not posted, it can take 10 business days because they don't know why. I am concerned they are damaging my credit report, and harassing me for no fault of mine. The insurance was always active and this issue should be resolved and CFPB should enforce the guidance it has that a payment should be promptly restored,
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93021
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Select Portfolio Servicing ( SPS ) has suddenly increased my monthly payment by {$170.00}, despite receiving ( 2 ) letters dated XX/XX/XXXX and XX/XX/XXXX stating " your monthly payment amount is not scheduled to change at this time. '' They have suddenly notified me a Rate increase beginning on XX/XX/XXXX and XX/XX/XXXX respectively. It was explained to me by an Account Specialist that the monthly payment increase is due to the " expected increase in property taxes and insurance '' in the coming year. But the Property taxes have only increased {$83.00} for the entire year and there has been no increase on my insurance premium for XXXX. Numerous calls to customer account specialists who assured me that they will resolve the discrepancy in 3-5 business Days. But I just saw a letter posted to the online portal stating the review process will take 30 Days ; meanwhile the new higher payment is scheduled to take effect on XX/XX/XXXX. It seems to me that SPS is attempting to induce additional stress by increasing the monthly payment and back-to-back Rate increases, which will inevitably force this borrower into an untenable financial position ... to Refi or default. My account has always been in good standing.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92103
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I dont know what this company response to previous complaint please investigate with explanation to me also. Ive written mail complaint to XXXX of HUD and President Biden along with this agency! Account Details This account was closed on XXXX XXXX, XXXX SELECT PORTFOLIO SERVICI Last reported XXXX XXXX, XXXX {$0.00} Reported balance Highest balance XXXX You've paid off 100 % of this loan {$110000.00} The matter of Select Portfolio Servicing Ins, account number XXXX reported close on XX/XX/XXXX with XXXX with " Nice! You've paid off 100 % of this loan. I learn this through a credit reporting agency on XX/XX/XXXX not once has this agency written me about this report continue to collect the amount when paid it! SPS still was sending statements of payments probably misapplied payments also. This seems like fraud or intent to defraud without transparency of this account status. Since this account is reported paid in Full XXXX balance. I XXXX XXXX XXXX as mortgagee should receive the Deeds and Title to the Property located at XXXX XXXX XXXX XXXX XXXX, LA XXXX This is what SPS reported to credit reporting agency. Sincerely XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 708XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am writing to appeal the decision made regarding my loss mitigation assistance application. After receiving the decision letter from Select Portfolio Servicing , Inc., I carefully reviewed the reasons for non-approval and believe there are factors that were not adequately considered during the evaluation. I am confident that with further consideration of my financial situation and available resources, an appropriate loss mitigation solution can be reached. First, I would like to draw your attention to the XXXX XXXX XXXXXXXX ( XXXX ) program. I have been approved for financial assistance through the XXXX program, which provides me with {$50000.00} to be allocated towards foreclosure prevention and mortgage assistance. This significant amount of funding demonstrates my commitment to resolving the delinquency on my account and finding a sustainable solution. Additionally, I have {$9300.00} currently held in escrow that can be utilized to bring the account up to date. This demonstrates my willingness to contribute financially and work towards a resolution that benefits both parties involved. Furthermore, I visited Select Portfolio Servicing, website and found information stating that they offers help and support specifically for veterans. I was encouraged by this statement and believe that my wife 's status as a XXXXXXXX XXXX XXXX in the United States XXXX can provide an opportunity for additional consideration or tailored assistance. My wife is a dedicated veteran and solider of 22 years of the United States XXXX, having served XXXXXXXX XXXX XXXX during her tenure. Given my wife 's XXXX XXXX XXXX believe we may qualify for these protections. However, I would appreciate it if Select Portfolio Servicing, could provide me with more detailed information about the specific programs or initiatives you have in place to assist veterans. This would enable us to make informed decisions and take advantage of any benefits or support that may be available to us. I kindly request a reconsideration of my application for the loss mitigation options that were previously denied. It is my sincere hope that you will consider the funds available through the XXXX program, the escrow amount, and the commitment I have demonstrated towards resolving the delinquency. I understand the importance of the net present value ( NPV ) calculation in determining the financial viability of modification options. However, I believe that the NPV results may not fully reflect my ability to meet modified payment terms or the potential benefits of a modified loan structure. I request a thorough review of my financial information, taking into consideration the XXXX funds, the escrow amount, and my dedication to resolving the delinquency. I believe that a reconsideration of my application will demonstrate a more accurate assessment of my eligibility for appropriate loss mitigation options. I appreciate your time and attention to this matter. I look forward to a fair and compassionate review of my appeal. If necessary, I am available to provide any additional documentation or information to support my case. Thank you for your understanding and consideration. Sincerely, XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30157
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Please see email below sent to the INVESTOR : Re : My Home Address /Subject Property /SPS Loan-Account XXXX : XXXX Foreclosure Sale Dated for XX/XX/XXXX ( There are 4 attachments included in this email : Short Pay-off Counter-Offer_Signed & Dated, 2 Repair Bids, C of O Search Result ) as per our conversation here is short summary regarding the events and Foreclosure of my Home. In the year XXXX, I enter into a Settlement Agreement with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX /Select Portfolio Servicing, Inc. ( SPS ), for {$160000.00}, as a full payoff of the debt. ( Full Agreement Available Upon Request ). Due to the short time of 15 days given to me for the payoff and other issues beyond my control, The transaction was not finished. I was diagnosed with XXXX XXXX then hospitalized. Condition that was going on before plus other health issues ( Documents/Diagnosis available upon request ). Then, We were hit with the COVID-19 Pandemic and everything was shutdown. XXXX. On XX/XX/XXXX, I contacted Select Portfolio Servicing to restart or resume the negotiation XXXX. On XX/XX/XXXX I sent all documents requested. and thereafter all supportive documents were sent like repair bids, Photos, comps, etc. up to the point that SPS acknowledge that a completed package was received. During all this time, I made several calls and many times I was asked to re-send documents because they said they never got them, sometimes they were rude to me and other times they would blame the Investor ( XXXX XXXX ) for the delays and/or loss of emails. One time they acknowledge the receipt of the documents but somehow, in their part, these was never sent to the proper department. I sent them two short payoff offers. After the first offer, they asked to increase the offer which I sent dated XX/XX/XXXX ( please see attached ). them, I kept calling for an answer on that last offer and they kept telling me to wait that it will take sometime that is been review by the investor. By the end of XXXX XXXX, I received a phone call from a third party foreclosure prevention help organization stating that the house was scheduled for foreclosure sale for XX/XX/XXXX. I panic because I was waiting for an answer on the short payoff. I would never expected for SPS to move forward for the foreclosure sale without a denial of my offer, any short payoff counter offer from SPS or giving other options to save my Home. For my last short payoff counter offer I never got a denial NOR I was notified of the Foreclosure sale for XX/XX/XXXX. My understanding is while I was working out with the servicing to save my Home they would stop and/or will not go forward with any foreclosure activity otherwise it would be consider " DUAL TRACKING '' which is restricted according to the " CFPB '' out of my desperation, I felt hopelessness and I contacted XXXX XXXX directly to stop the sale and be considered for my last short payoff counter offer or at least a short payoff counter offer from XXXX XXXX as how it was given to me in XXXX for {$160000.00} ( Full Settlement/Agreement Available Upon Request ). As you can see this is what has happened in the last four months. Your help, cooperation and prompt response would be greatly appreciated. Thank you very much. Sincerely, XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10304
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Mon, XX/XX/XXXX at XXXX PM SELECT PORTFOLIO SERVICING, INC. SPS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX : CFPB, OCC, FHFA RE : YOUR LETTERS AND ALLEGED ACCOUNT NUMBER : XXXX Dear Sirs : My wife and I and XXXX XXXX XXXX parents thank you for your letter dated XX/XX/XXXX. XXXX sent by SPS. Also thank you for your letter dated XX/XX/XXXX from some unknown company called XXXX XXXX XXXX ( XXXX ). The letter has a strange telephone number of : XXXX ( XXXX ) XXXX. It has no return address, nor name nor signature of any person responsible. This is obviously a fraudulent letter in violation of the FCA and FDCPA. The letter states that they are postponing an alleged Trustee Sale, which is causing my parents great XXXX and stress. Your accounting and loan documentation is apparently fraudulent as well for the following reasons : The most recent assignment we have a copy of was to XXXX XXXX dated XX/XX/XXXX. There is no explanation about this nor how these alleged documents got to your company? Also, this letter you sent us included a fourth ( 4th ) version of an alleged promissory note. 1. ) One stamped. 2. ) Another unstamped. 3. ) One with punch holes. 4. ) Another without punch holes. They are obviously bad and fraudulent copies. Also, your accounting is all wrong. Your alleged debt is shows a balance of {$310000.00} on XX/XX/XXXX, and a balance of {$260000.00} on XX/XX/XXXX. XXXX. We believe that to be the last payment made to the XXXX XXXXXXXX XXXX XXXXXXXX ( XXXX XXXX ) on their account number : XXXX, the real party in interest and owners of the and holders of the alleged deed and note. In fact, the Office of the Inspector General of the Federal Housing Finance Agency ( FHFA ) has just opened an investigation into this matter on XX/XX/XXXX. Also, there is presently an Appeal pending in the Ninth Circuit Court of Appeals regarding this matter, and we have requested you stay everything while the case is heard. We await your clarification of all of the above. XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, CA XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91505
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have provided the documentations that the mortgage company required. The documents where sent to the mortgage company via fax and uploaded to there website. all of the documents was sent between XXXX, XXXX, XXXX, of XXXX. I was never late on the 2nd loan there was an automatic withdrawal set up for the 2nd mortgage I wasn't aware that they stop taken the amount out for the 2nd mortgage. This loan has amount of {$68000.00} that came due. the monthly pay was XXXX I setup the monthly withdrawal for {$50.00} the last withdrawal was XX/XX/XXXX. I will upload the decision letter from the mortgage company. I'm not sure what else I need to have or say. Thank you. 1. 2 years taxes 2. 2 months bank statements 3. 2 paystubs 4. profit & loss statements.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 01902
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I filed a complaint as well as a dispute to reopen modification consideration. The company and its representatives were unclear on what was needed to complete the modification and constantly told me they were not receiving documents that were sent. I received a phone call today XX/XX/2023 stating that they do not have a answer for me as of yet and have basically 2 weeks to reply to me although the sale date is before that time. I was asked if I was willing to comply with a modification and I agreed. I stated that I would pay the mortgage amount as well as a first payment down payment if approved. My issue is that during this review process the sale should be halted and postponed. Instead I'm left in limbo. I was told to call back next Friday which would be XX/XX/2023 to see if there is a possible resolution. I asked for written correspondence and again asked SPS to expedite this. I feel like they are pushing this to the very last moment so I have no options. I would like the company to just let me modify the loan so i can get on track and keep my families home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: They made foreclosure date is on XXXX. They told me that Reapply Request Mortgage Assistance Program. So we reapplied. They never requested of documents. So I called 4times on this month. Every agents told me different story. They waiting until on XXXX. Sent all of documents. I called on this morning but They loss mitigation option denied again. We told them, we can approve of Job, paystubs. But they are never contacted with us, they don't give us retention Chance. We couldn't never contacted Relationship manager. And lie to me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A