Date Received: 2017-01-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Select Portfolio Servicing Inc. has made repeated errors reconciling my escrow and as a consequence they are calculating a 2017 payment that is more than it should be. I have requested that it be corrected multiple times. XX/XX/XXXX, they misapplied my payment to insurance and this created an arrearage. I have called multiple times since XX/XX/XXXX and this issue has not been corrected.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2017-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Hello- I have been trying to do a loan modification for over 7 months with Select Portfolio Servicing. When the process started I submitted all of the documentation they needed ( I 'm a XXXX, its my job ) so that is why I know exactly what they need. My packet was over XXXX pages including more information than they needed to make sure that any and all questions would be answered. I called them multiple times after they received the packet to verify they had everything, every time I would call I was never able to actually talk to my relationship manager, I got a different rep every time and every time they told me something different. One would tell me they were missing something that I already sent them so I would send again then call to verify it was received and the next rep would say oh I do n't know why they told you that we dont need that we need something else. This has gone on for months, I would re-send anything they needed same say or next day even though they already had it. They then slapped me with a foreclosure date saying I did n't get then the correct profit and loss statement, I told them I did it exactly how they told me to and they said I did n't put my business name on it, I told then for the 3 time ( XXXX separate phone calls ) I 'm a XXXX, I do n't own the business and that I ca n't put the business name on it because do n't own it, they said they sent me a letter in the mail stating that, which I never received and they just verified that it was sent back to them because they sent it to an old address for some reason when everything else they have sent me has been to my home address which only leads me to believe that it was done on purpose so I could n't correct and they could foreclose. I saw that my foreclosure date was n't postponed and called them to see what was going on and that when they told me again about the Profit and loss statement, I explained again I do n't own the business and told them I did n't get any calls or mail from then stating they needed anything, thats when they verified that they sent it to another address but could n't give me an explanation as to why. Even though it has been totally there fault, they would n't stop the foreclosure date so I had no choice but to start a BK. They told me my modification was still open though, which if that 's the case, they could n't legally foreclosure because that would fall under the Dual Tracking law but she did n't care she called my bluff that I would do the BK and would n't put a stop to it. I filed for BK and have been speaking with Lender since and they told me that they resubmitted the reason for the profit and loss not stating business name and it was in underwriting again, I called again 2 x to follow up and was told it was in underwriting and then called again yesterday and was told that they could n't proceed because the mod was closed out, I was dumbfounded, They said I need to start over agian. I can send you all of the paperwork because everything has always been sent to them via e-mail showing I sent them everything reqeusted months ago, but they pass you around and mess with your because their only intention is to foreclose. I have no choice but to start again because I 'm just trying to save my home for my son and I, but this time I need help to make sure that they follow thru. I 'm contacting HUD and Attorney General also, I have since done research on this Lender and they are doing this to hundreds of people all seeking help to save their home all the while this lender is spinning them in circles. This is effecting my health XXXX because of my frustration with doing everything I was asked to do by them and send to them only to still sit here scared I 'm going to lose my home because of there fraud.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2017-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-24
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: This property has been under contract since XXXX XXXX, 2016. Select Portfolio Servicing is the second lien holder. The first lien holder XXXX XXXX has approved the short sell and is granting the second lien holder {$6000.00}. The first lienholders short sell approval will expire on XXXX XXXX. SPS is dragging the process out and it appears that every 30 days they are asking for the same document over and over again to prolong the process. We have sent the letter of authorization at least four times and they have requested it again yesterday asking to include the listing agent 's name. Any other lender would 've asked for this to be included back in XXXX when the property went under contract. Can you please assist in making SPS escalate this file? As stated above the first lienholders approval will expire on XXXX XXXX, 2016. We have asked for an extension and hopefully this will be granted that the closing must take place on or before XXXX XXXX, 2016. Thank you for your assistance with this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2017-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX Account Number : Select Portfolio Servicing ( SPS ) Estate of XXXX XXXX XXXX : XXXX ; XXXX XXXX XXXX XXXX, XXXX XXXX. Dear Sir/Madame I wish to raise an official complaint regarding SPS appeal process of the assumption of XXXX. My account was reviewed improperly. Background : I requested an assumption for the above loan. The Assumption request was denied on XXXX XXXX, XXXX, based on the Estimate of the Net Present Value of the property of {$390000.00}, therefore the investors would not approve the assumption. If I disagreed, I had 30 days to appeal. On XXXX XXXX, I appealed the notice of denial based on NPV was {$250000.00}, by providing the required documents. On XXXX XXXX, XXXX, I received a letter requesting additional documentation, since property comps must be provided within a one mile radius, which was not clearly stated in the Appeal documentation required. On XXXX XXXX, XXXX I submitted the documentation for property comps within a one mile radius as requested, plus all the other documentation initially submitted on XXXX XXXX. On XXXX XXXX, I receive a notice that appeal was denied, because I did not submit the appeal within 30 days of Notice of Denial date XXXX XXXX, XXXX, which was incorrect. I submitted the appeal on XXXX XXXX. I have called SPS multiple times after receiving the letter and had the case reopen for review on XXXX XXXX, XXXX. So what 's the ISSUE? During the above process, I have called and I continue to call SPS weekly to attempt to speak with the Customer Advocacy group or someone who is handling the appeal process to discuss my appeal. No one will speak with me or call me back from the customer advocacy group. I was told by the customer service call center they would call me back. NO ONE CALLS ME BACK from the customer advocacy group. From XXXX XXXX, XXXX to XXXX, XXXX, my file has been transferred to multiple people within the advocacy group. The appeal case has been transferred to XXXX XXXX, XXXX XXXX and XXXX XXXX. As a result, my appeal is continuing after 4 months, due to improper review.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2017-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: First of all a little background. Since refinancing our mortgage XX/XX/XXXX, which was the WORST mistake, our mortgage has been " sold '' 3 maybe 4 times to random companies. We now have Select Portfolio Services. ( SPS )? Does n't sound like a mortgage company or bank to me.? We have been asking for assistance for home retention for the past year. The amount of paperwork and hoops we 've had to jump through is unnecessary. We 've sent everything we have and it 's not good enough. They 're asking for tax documents, which we ca n't provide at this time so per my husbands conversations with customer service, we sent pay stubs and XXXX forms for proof of income. We 've tried to explain we are n't applying for a new loan and the amount of paperwork their requesting is what you have to provide for a new mortgage or a refinancing. We just want to put our past due amount to the end of our loan and bring us current. We have lived in this house since XX/XX/XXXX, raised our children and pets and we do n't want to lose it. Because of the economy over the past 10 years we have lost retirement, lost jobs and taken major pay cuts with new jobs. We used to be middle class and now are considered poor! ( according to data polls. ) SPS has not offered any solutions or any other options since we do n't have the documentation they are requesting. Even though we provided other acceptable replacements for these documents. They give us our own " personal '' agent to talk with yet when you email you get a response stating they do n't respond by email. We then receive form letters over and over again stating if we need assistance to send the documentations. We work very long hours for little pay and can not make personal phone calls during the day and prefer email. Mail will work if they can offer solutions and not just send the same documents over and over and over. They say they try to contact us but it 's not as often as they claim and we receive many voicemails that are garbled or someone is on there and all you hear is the conversation they 're having with coworkers. I 'm not saying it 's SPS but it certainly could be. We 've asked for other options if they wo n't modify the loan but we receive the same letters asking for the documentation we do n't have. The last XXXX companies that held our mortgage did n't ask for anything but a letter as to why we need help and our paystubs. They would then modify the loan and bring us current. One even did it automatically! I do n't know if these was an Obama thing or not. I recently went on the SPS website to set up several monthly payments in advance but it says my account information is unavailable at this time. I explained we do n't buy stamps and pay everything online and received a letter that they are going to start legal proceedings. I sent another email asking for help with making payments online and to offer another solution to our situation and again, the same form letters stating they need all of these documents for consideration. We just do n't know what to do anymore. This country is in really bad shape when the companies holding our mortgages are taking away the only livelihood the middle class, now poor Americans have. Outrageous college loans for our children and lower incomes with ever rising costs of living have destroyed our credit and our ability to have lives anymore. Someone has to help, PLEASE
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DE
Zip: 19808
Submitted Via: Web
Date Sent: 2017-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-23
Issue: Taking/threatening an illegal action
Subissue: Seized/Attempted to seize property
Consumer Complaint: Select Portfolio Service and XXXX XXXX XXXX are debt collectors who has for the last three years lodged threats to physically arrest, cause harm, seize, dispossess, disable assets and other personal property of the Consumer, his estate and family. SPS and XXXX has manufactured, fabricated, counterfeited monetary instruments bearing the consumers Identity without authorization and consent. Identity Theft is a crime and thus has been reported to the FTC and Home Land Security by complaint. SPS and XXXX was ordered by the Consumer to Cease and Desist all physical, terroristic threats against the consumer, but has only increased its criminal harassment and has filed multiple non-judicial actions in incompetent court who lacks jurisdiction over federal question. XXXX has misrepresented the face value of certain foreign instruments bearing the consumers name by more than $ 350XXXX. XXXX attempts to benefit illegally from the consumers identity on forged instruments they are not entitled too. XXXX and SPS poses a serious physical harm to the consumer and the consumer feels threatened that it will continued to be imprisoned and arrested by its illegal, unlawful acts. BWW is sole driving force behind the assault of the consumer and fails to respect the sovereignty of the consumer defined in XXXX XXXX XXXX. The federal and constitutional laws XXXX and SPS continues to violate is of significance. XXXX appears to disregard the preemption, Supremacy a consumer has over any state laws. Yet, XXXX acts as if it above federal law while engaging in interstate commerce for illegal purposes. XXXX and SPS was Ordered to pay actual damages in the amount of XXXX Dollars pursuant to 1692XXXX XXXX. This Administrative Action is to document and record with the consumers federal Agency, the Decree issued in compliance with the sovereign power inherent in the consumer to govern its debtors. XXXX and SPS must file a timely response which must be in accordance with the FDCPA, 1692 ( c ) ( c ) ( 1 ). This Foreign Judgment of the consumer will be enforced by Judicial Review in a duly constituted court, if the consumers demands are not met. XXXX and SPS must immediately cease misrepresenting a Trust, Deed or other arrangement with the consumer, as such relationship does not legally and lawfully exist. Even if it did, it is, now, and previously terminated with prejudice.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20720
Submitted Via: Web
Date Sent: 2017-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Select Portfolio has the correct address for me. I have notified Select Portfolio of my new address ( or addresses ) pursuant to the Select Portfolio 's requirements for receiving a notice of a change of address.They allegedly sold their servicing rights on XXXX XXXX, XXXX. Select Portfolio did not follow the law regarding sending a notice of transfer 15 days prior to date of transfer. ( See 12 C.F.R. 1024.33 ( b ), and CFPB Bulletin XXXX, Date : XXXX XXXX, XXXX, Subject : Compliance Bulletin and Policy Guidance : Mortgage Servicing Transfers )
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94561
Submitted Via: Web
Date Sent: 2017-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-22
Issue: Settlement process and costs
Subissue:
Consumer Complaint: This is in reference to CFPB Case number : XXXX. On XXXX/XXXX/XXXX I submitted a complaint about Select Portfolio Servicing ( SPS ) in reference to account number XXXX. On XXXX XXXX, XXXX I received a response from SPS. In this response SPS clarified the following : Prior Response : On XXXX XXXX, XXXX, SPS sent a response advising that a response would not be provided because more than a year had passed since SPS has serviced your account. SPS is the current servicer of the account and we apologize for any confusion our previous response may have caused. Validation of Debt In your inquiry, you have requested that we provide evidence of the debt. SPS is a mortgage servicer and the servicing of your account was transferred to SPS on XXXX XXXX, XXXX. I have enclosed a copy of the Notice of Assignment, Sale or Transfer of Servicing Rights evidencing this transfer. As a servicer, we service the account according to the terms of the Note and Mortgage. Please find enclosed a copy of the Note and Mortgage that were signed by you during the origination. Lien Release In your inquiry, you requested clarification relating to your mortgage lien. We have reviewed your account and as of XXXX XXXX, XXXX, we have made a business decision to cease collection of this account. As of the date of this letter, SPS has submitted the request to have the lien released. SPS has reviewed and responded to your inquiry as discussed above. You may request, and we will provide, at no charge, copies of the documents that we relied on in reaching our determination. If we can not provide such documents because they are privileged or proprietary we will advise you. This letter was sent by XXXX XXXX, Consumer Ombudsman Specialist On XXXX XXXX, XXXX I called the Ombudsman Department. The phone was answered by XXXX XXXX XXXX, I asked to speak to XXXX XXXX. XXXX XXXX informed me that XXXX XXXX was busy and that he could help me. I gave XXXX XXXX the CFPB case number as well as the SPS account number. During our conversation I asked how long it would take to receive the title. XXXX XXXX responded stating that the process could take 30-45 days. And, that the lien release request is sent to a different department. XXXX XXXX did not state the department name and I did not ask. I then asked XXXX XXXX, who receives the lien release. XXXX XXXX stated that it is sent to the County of residence. I then asked for a copy of the lien release to be sent to me. XXXX XXXX informed me that I would receive a copy of the lien release form either the County or both SPS and the County. On XXXX XXXX, XXXX I called the SPS Ombudsman Department because I had not received any correspondence from the County or SPS. I again spoke to XXXX XXXX. I gave XXXX XXXX the CFPB case number as well as the SPS account number. I informed XXXX XXXX that I had not received correspondence stating that the lien release has been finalized. I reminded XXXX XXXX that during our conversation on XXXX XXXX, XXXX he stated that process takes between 30-45 days. XXXX XXXX 's response was that his notes stated that it could take a while. XXXX XXXX also said that I misinterpreted the letter and that SPS would not release the lien without some type of payment. I informed XXXX XXXX that the Statute of Limitations had expired and that since they chose to make a business decision to cease collection of this account SPS could not pursue collection. At that time XXXX XXXX put me on hold so he could speak to XXXX XXXX. When XXXX XXXX came back on-line he informed me that XXXX XXXX sent an email to the supervisor of the department that processes the lien release to find out the status of the lien release.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NM
Zip: 870XX
Submitted Via: Web
Date Sent: 2017-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-21
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I want the CFPB to protect me 1. I DO NOT OWE Select Portfolio Servicing {$260000.00} 2. I did not owe the XXXX XXXX the money I paid them. 3. I did not owe XXXX the {$53000.00} balance for which they foreclosed on my property 4. They had no right to foreclose on my property for a XXXX bank loan I paid off in a mortgage on my house. 5. There was no XXXX loan they took MY money to pay off XXXX. Now I 've paid back my credit money with interest paid someone else that did n't give it to me and it was still in the mortgage on my house I paid again. I have paid {$540000.00} cash to my first mortgage I have paid XXXX separately to the second mortgage I paid an extra {$45000.00} to a VA loan no one gave me. ( I paid off my buyers loan ) I paid the balance AND {$130000.00} to the XXXX loan before they foreclosed I have paid at least double taxes and insurance on XXXX properties. XXXX of which I did not own. I have paid off XXXX thirty year loans in 15 years. Amount borrowed XX/XX/XXXX someone gave me {$47000.00} for my duplex XX/XX/XXXX someone loaned me {$210000.00} for my house XX/XX/XXXX someone loaned me {$38000.00} I have paid {$850000.00} in cash, a duplex and a {$270000.00} payoff statement for my {$270000.00} house. {$540000.00} to XXXX for {$430000.00} {$100000.00} {$840000.00} to XXXX XXXX XXXX for {$740000.00} {$85000.00} {$580000.00} to XXXX for XXXX XXXX {$69000.00} to XXXX XXXX for XXXX {$48000.00} XXXX total paid. To house XXXX principal XXXX due XXXX owed XXXX paid. They owe me {$130000.00} on the first {$45000.00} on the second ( XXXX ) Or XXXX {$180000.00} for my duplex And the {$270000.00} we do n't owe XXXX {$49000.00} field adjustment = XXXX escrow disbursed since XX/XX/XXXX Or XXXX for XXXX properties since XX/XX/XXXX. {$32000.00} field adjustment = duplex balance? Or XXXX x XXXX + XXXX paid to XXXX Regardless count {$150000.00} paid to house. And {$130000.00} to duplex + XXXX overpaid to XXXX {$300000.00} + XXXX not owed XXXX paid to house pays XXXX 15 year loan. {$250000.00} - XXXX escrow they owe me {$170000.00} XXXX? They owe me another {$130000.00} for my duplex Escrow on duplex? They owe me another {$27000.00} less XXXX escrow disbursed at XXXX {$310000.00} XXXX do n't owe {$580000.00} is how much somebody owes me
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 64081
Submitted Via: Web
Date Sent: 2017-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage servicer changed to SPS in XXXX and there have been nothing but problems ever since. They do n't process my payments correctly They printing erroneous statements They refuse to answer questions They refuse to XXXX me the record of my past payments. .. Now, they are illegally changing the interest rate and payment amount every month when that is allowable only once per year ... .. It 's outrageous!!!! I 'm XXXX. Never missed payment in 16 years. I want them fired ....
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91360
Submitted Via: Web
Date Sent: 2017-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No