Date Received: 2017-02-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I originally financed my single family owner occupied home thru XXXX XX/XX/XXXX. The current servicer Select Portfolio Servicing fraudulantly created an assigmnet and recorded it at my local town hall purporting to assign my loan into a RMBS with XXXX as trustee. I have a copy of the Pooling and Servicing ( PSA ) agreement for this RMBS. Some of the many problems are the RMBS closed in XXXX of XXXX ( per the PSA ), PSA states all loans would have to be securitize prior to the closing day in XXXX of XXXX plus 90 days, SPS assigned my mortagage into the trust in XXXX, SPS lacks authority to assign anything into the RMBS ( per the PSA ), this RMBS is governed by New York State Trust Law ( per PSA ). SPS has sceduled a foreclosure once or twice a year since XXXX, everytime they cancel it the day before the scheduled date. I have filled out 15+ HAMP Tier1 modification requests, the always need something, or dont qualify for this reason, I defaulted on this agreement, or whatever story they decide to tell on any given day. I am currently under review for a modification since XX/XX/XXXX, but they always need something new. So recently they sent me a letter stating I would hear something on the review shortyly and the day later I receive an intent to foreclose letter from XXXX and XXXX dated for XX/XX/XXXX I sent them a proof of debt letter asking all the same questions I have been asking regrding the validity of the assignment and trust purchasing my loan. They still have yet to reply. So as I sit here wondering who actually legally owns this loan and wait to hear back regarding a modification and proof of debt their duel tracking me towards foreclosure. Duel Tracking is also illegal, but yet they still do it and get away with it. I need help to save this home for my family of 5.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2017-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have a several complaints towards this company but this is the newest. I spoke with a " relationship manager '' at Select Portfolio Servicing. As instructed by the correspondence I received almost EVERY day and set up several monthly payments. I just received a check with a letter stating they wo n't accept a partial payment??? I then sent them a message to cancel the XX/XX/XXXX payment since they 're just going to return it. That was yesterday. Today the payment is attempting to come out of my bank account?? I do n't get it. It 's like one hand does n't know what the other is doing. I am also enclosing the fees they 've charged for supposed " home inspections, '' which I 've never witnessed anyone doing, only that a card was left on my door. This company does n't want to help at all! I 'm attaching one of the letters that have the so=called inspection fees. Why is there so many inspections? I 'm told it 's to make sure the house is occupied. The fact that we live here has NEVER been in dispute and has been confirmed many times with Select Portfolio so fees are wrong.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DE
Zip: 19808
Submitted Via: Web
Date Sent: 2017-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: SPS ombudsman is refusing to give us a modification again after give us one!!!! XXXX is holder of our note and after govt fine they will still not help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2017-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Good afternoon, I 'm desperate to reach you regarding an issue with a mortgage bank who has been extremely predatory ... so much so, that I am on the cusp of losing my home. To make a long story short, my husband passed away after a XXXX year illness that took nearly everything from us. We were foreclosed upon, and thankfully XXXX from the XXXX saved our home. In the process though, our interest rate was elevated to nearly 10 %! My husband died XXXX years ago this coming XX/XX/XXXX, and I 've desperately tried to refinance, qualify for other financial programs to no avail. My credit was destroyed by delinquencies related to medical bills, medical treatment, bills going unpaid so we could purchase my husbands medication, travel cost out of state for his treatment, etc. I am unable to refinance because of my credit score. In XX/XX/XXXX I started the process with my bank to qualify for HARP ... I 've submitted the required documentation over XXXX times, by fax, certified mail, regular mail, and mostly - electronic upload directly to them. EVERY TIME, despite filling out this required paperwork ( XXXX sections ) with representatives of the company, who took pity on my situation after multiple uploads .... who assured me every I was dotted and every T was crossed ... .that there was " no way they can say you do n't have all the required documentation turned in '' ... THEY DID! For 14 months now I have called, faxed, uploaded, mailed, filled out, re-filled out, re-re-filled out, re-re-re-filled out forms, the same ones over and over and over and over again .... and 14 months later I have not had any success in qualifying, being approved, being helped, or reaching any relief for my family and I. I 'm paying nearly {$1900.00} a month for my house not including taxes and insurance! I owe more now than I did when my husband and I refinanced it 14 years ago! We 've owned our property since XX/XX/XXXX ... it 's all my children and I have left ... my husband and I worked so hard for what we have, and because of predatory lending/banks ... .I 'm about to lose it all! XX/XX/XXXX the HARP program ended .... I was no closer to being approved on XX/XX/XXXX than I was when I started the process in XX/XX/XXXX. Now into XX/XX/XXXX I 'm nowhere closer to ending this nightmare than I was in XX/XX/XXXX I 've had two relationship managers, the 2nd seems to be a little better than the first, but it still has not helped me. When I call his direct extension he has NEVER answered and he does not ( I 've been told multiple times ) have voicemail. On a request for a callback from him dated XX/XX/XXXX - I finally received a call back, NOT from him, but a representative who knew nothing more than I did ... on XX/XX/XXXX I 'm now desperately trying to qualify for the HAMP, but I 'm fearful that if this continues, I will be losing my home to foreclosure before that ever happens. It 's evident the bank DOES NOT want to help me, and I 've run out of options. I 'm raising my family alone, I 've tried everything I know to do to get this done and frankly, I 'm losing. I need help. Please, please tell me you know how to get this mortgage company to do what they 're morally, ethically and federally required to do. I 've about reached the end of my rope ... .. I ca n't take anymore struggle, stress and continued disappointment and worry. This is not the American Dream - it 's a nightmare. Thank you and Best Regards, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Select Portfolios Servicing and XXXX Bank as trustee for the holders of the XXXX Mortgage Trust XX/XX/XXXX are attempting to foreclose on my property located at XXXX.The assignment that is being used was created and robo signed after the cut off date of the trust ; according to the pooling and servicing agreement filed with the S.E.C all mortgages were to be conveyed by XX/XX/XXXX. The assignment was also created, and notarized in Florida when the property is located in XXXX. I submitted two Qualified Written Request to select portfolios and neither of these documents have been addressed. SELECT PORTFOLIO SERVICING XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2017-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I lost my job and fell behind on my mortgage payments
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 01832
Submitted Via: Web
Date Sent: 2017-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: When I refinanced my home in 2006, the broker placed a {$2500.00} home insurance on my policy that I never agreed to. Eventually the loan was sold to XXXX XXXX XXXX and they contracted Select Portfolio Servicing to collect payments. In 10 years, {$25000.00} have been added to my loan in the form of forced hazard insurance on which I have to pay interest. Select Portfolio Servicing refused to cancel this insurance and I now have my home owner 's insurance which I paid myself to XXXX XXXX. Last year, Select Portfolio Servicing told me on the phone they would take it off, but I am still being charged for it. They have been found liable in the State of Florida ( XXXX Class Action ). Also, they do not respond to my mortgage modification application, except to place a door hanger on my door stating I am late on my payment and to contact them, plus sending a letter asking to cure the outstanding balance within 3 weeks or risk foreclosure. The amounts over the regular monthly payments do not get applied to the outstanding balance, but are put in an unapplied payment account, no doubt earning Select Portfolio Servicing interest.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage loan was with XXXX but they sold it in XX/XX/2013, was told they sold it to XXXX then XXXX and now SPS. Nobody can prove or show me paper work that they own my mortage. I pay SPS every month but when I call to get any documents they never send them to me. I have requested the Doc 's numerous times, even tried online but it says I have to call. Nobody can prove they hold my note.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91387
Submitted Via: Web
Date Sent: 2017-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-24
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: i have a 1st and 2nd mortgage on my home. I am trying to refy my 1st only to change it from an adjustable to a fix rate, nothing more not trying to get any money or anything out of it. they have sent a subordination to the 2nd as they are supposed to do to let them know what going on. I started this process in XXXX of 2016, I signed a paper and sent a letter stating what I was doing, they wanted a real signature so I got them a real signature then they wanted my address on the form so I did this then they wanted all this on another form so this was done. my 1st mortgage sent them all the paperwork and we have been waiting for months now to hear back from them they keep saying it is in review, meanwhile I keep getting extentions for a price lock on my first they have put several of these on and they do n't know how many more they will be able to use since they are limited. my mortgage is supposed to be going up in XXXX which is next week that why I had started this process well ahead of time my mortgage company said that this usually only takes a couple of weeks so why is it the 2nd has taken a few months which it should only take a week or so. I am at a loss here and am trying to get this all take care of I have talked to them but they are in no way any help at all they said they just received it on the XXXX, but when I spoke they admitted it was early XXXX. they said it takes 5 days then another 30 days the first cant wait that much longer and the 2nd said this is if it is approved why would n't they approve it nothing is going to change for them. I do n't know if you guys help out in this situation or it just a place to make a complaint, but if you can get them to expedite this it would be extremely helpful.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94513
Submitted Via: Web
Date Sent: 2017-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: The lender denied this file in XX/XX/XXXX and still has not provided a denial letter for the appeal process to be entered - we have submitted a loan mod package for review on XX/XX/XXXX and it was denied by XX/XX/XXXX due to the sale date being XX/XX/XXXX and not having 37 days prior to sale to review the package - the lenders reason for denial in XX/XX/XXXX was They stated income showed client could n't afford the home or repayment. XXXX payments behind as of XX/XX/XXXX according to the calculations we entered : loan payment = {$650.00} income used for denial review XXXX = {$2200.00} dti = 28 % affordable - We are disputing the fact that the client does show the affordability to maintain a current pmt once modified. we feel the lender did not calculate the income vs expenses and DIT correctly - the appeal process should be granted and the time allowed for this to be reviewed prior to any sale date occurring.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2017-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No