Date Received: 2017-08-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: ON XX/XX/XXXX MY WIFE AND I SUBMITTED A REQUEST, TO SELECT PORTFOLIO SERVICING COMP.FOR " HARDSHIP '' " MODIFICATION '' AS EXPRESSED IN THE ATTACHED LETTER BELOW " HOME UNDER WATER '' APROX. {$110000.00} ... ALSO MORTGAGE RATE IS LOCKED FIX RATE FOR 9.5 % ... .ALSO " SCHOOL TAXES '' APROX. {$7500.00} A YEAR OUT OF OUR POCKET PLUS LOCAL TAXES, PLUS COMMUNITY DUES OF {$800.00} A YEAR PLUS HOME INSURANCE, OUT OF POCKET, HOME APPRAISED VALUE IS {$130000.00} BALANCE OWED IS APROX. {$250000.00} ... ... HUSBAND IS RETIRED ON FIX INCOME ALSO WIFE WILL RETIRE IN APROX. 6 MONTHS ... LIVED IN HOME SINCE YEAR XX/XX/XXXX ... ... .GOT EQUITY LOAN NINE YEARS AGO ... ONE TIME BALANCE OF MORTGAGE NEVER GO DOWN FROM PAYMENTS OVER THE YEARS ... TO KEEP THIS HOME WE ARE REQUESTING LENDER TO INCLUDE TAXES IN PAYMENT AND INSURANCE ... REQUESTING MONTHLY PAYMENTS TO GO FROM {$2200.00} ... ... TO PAYMENTS OF {$1600.00} ... .PER MONTH WITH TAXES AND INSURANCE INCLUDED IN MORTGAGE PAYMENTS
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2017-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My complaint is against XXXX for over a year Ive been trying to get some assistance from them with my house. I first made contact a in XX/XX/XXXX I requested they remove the escrow insurance & tax payments from my account since the majority almost 70 % of my monthly payment went toward escrow I wanted to pay them separate. The rep told me because I made a late payment within that year it could not be separated. A few months later in early spring I reached out and scheduled to meet with two real estate companies. The first realtor canceled the appoint via phone and stated he would email me comp sales in the area explaining why based on market value vs the balance owed they would not be able to sell the house. The 2nd realtor came to my house LOVED the housed ( she had just sold a smaller house 2 doors from me ) and said either I would have to either pay the difference as my neighbor did on his sale or the house would not sell because of the balance. She suggested I contact the lending company. I called XXXX in/around XX/XX/XXXX explained that I needed to sell the house because I could no longer afford it. We discussed the account balance she explained the different XXXX options ; balance modification, deed in lieu, short sale and she gave me all the details I needed for the process of balance modification. I gathered all my information a total of 35 pages which included the RMA ( request mortgage assistance ) pay stubs, tax returns, bank statements plus a 2 page letter explaining my financial situation. On XX/XX/XXXX as per the instructions on the XXXX packet I overnight XXXX ( {$34.00} ) the 35 pages of information they required for this process. I called them let them know it was sent and was advised it would take 30 days for an answer. Six weeks later on Saturday XX/XX/XXXX I called since I hadnt heard anything. The lady I spoke to said nothing was received and I would have to re-send. I asked if I could email it ( which I did XXXX once again I was told it would be 30 days BUT she strongly suggested that I should consider making a payment to bring my account out of delinquency because it would look as if I was trying to work with them on the approval process. On XX/XX/XXXX I received a letter stating I was denied the modification and I did not qualify for a loss mitigation program but could be eligible for a non-home retention like deed in lieu or short sale. I called them again this year not sure of the date to go forward with the option of a deed in lieu of foreclosure. a few days later I received a called from a realtor stating XXXX contacted her firm to come take pictures of my house for a BPO appraisal. XX/XX/XXXX I received a lettered dated XX/XX/XXXX denying my request for a deed in lieu because the current property value did not support this option. Then on XX/XX/XXXX I received another letter encouraging me to contact them to discuss options I may qualify for to bring the account out of default. Just recently in the last week of XXXX I received the official ten account balance with XXXX is {$82000.00} in the past 5 years Ive replaced the roof, windows, gutters, patio door & front door. My neighbor sold his 1,080 sq.ft home for {$32000.00} without any repairs, my house is 1,326 sq ft with multiple updates. I dont understand what amount myhouse was appraised at that XXXX deems the current property value does not support this option. XXXX has me running in circles. Please help I dont know what else to do!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45417
Submitted Via: Web
Date Sent: 2017-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mom died in 2015 and still owed on her mortgage. I tried several times over the last 2 years to get SPS to work with me so that we did not lose the house. My mom did not leave a will and we could not afford to go through probate and even though I had power of attorney when she was alive they refused to even speak to me about the home loan. I do not want to lose my moms house as this is the only tie we have left to her and we are willing to start making payments if the company would just speak to me about it. Im stressing because I do not know what to do and this company will not give me any information. I filled out the loan modification paperwork they asked me to and never heard back from them. We had a realtor contact them to see about purchasing the house because my brother was approved for a {$120000.00} home loan and they would n't speak to us or reply.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 99362
Submitted Via: Web
Date Sent: 2017-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi my is name XXXX XXXX . Im working with my servicer Select Portfolio Servicing ( SPS ). Recently I have mailed in my for a loan modification Request for Mortgage Assistance form along with all the necessary documents that are essential to having a complete packet. I called in to SPS asked them whats the status and they tell me that they will continue to foreclose on my home. They will be violating my California Homeowners Bill of Rights Act if they proceed with the sale while having a complete full RMA packet. They still are proceeding to sell my home. I have sent over to them a Complete RMA package and SPS even acknowledged that they have received a Full Complete RMA package. How is this possible that proceeded with a foreclosure of my home when they have a Full Complete RMA package?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95691
Submitted Via: Web
Date Sent: 2017-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for a loan modification from my present mortgage company. I submitted all the necessary documents to the loan company. They are not answering my calls or processing the loan modification documents. The company is Select Portfolio Servicing , INC .
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-08-01
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: During my short sale closing on XX/XX/XXXX the following was discovered : I informed SPS, the selling and buying agents and the closing attorney that the Georgia Tax liens and the IRS liens where not addressed in the closing documents. I believe that the closing attorney and real estate agents failed to perform and speak to the State of Georgia and IRS directly as I requested prior to the sell. The agents exploited administrative deficiency at the tax authority to show less tax due on liens and obligation. SPS owes the State of Georgia {$32000.00}. The agents and attorney revealed several short comings at closing SPS had not provided funds for home repairs ( XXXX ) the sale. SPS was deficient on paying taxes owed to the IRS and/or the State of Georgia ( I had contacted SPS of this deficiency prior to the sale ). The sale was delayed for hours due to the reduction of payments to the State of Georgia Department of Revenue. This was the result of the State retaining my XXXX tax refund of {$1800.00} instead of filing sufficient liens to notify SPS of all tax liabilities. The real estate agents had created a surplus payment for the seller for the buyer, which was used to pay the buyer interest on a Credit Union Mortgage. All was said to be approved by SPS. I am requesting that SPS pay the State of Georgia the complete tax bill forward prior to the closing immediate and reclaim the payment of the buyer interest and pay my home repairs. Sincerely, XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX, Director Of Tax Service GEORGIA DEPARTMENT OF REVENUE XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX : XXXX Response To Letter : XXXX I have completed the required XXXX and XXXX tax returns for the State of Georgia. I am in the process of selling my home for a loss {$400000.00}. I have negotiated loss mitigation in my short sell. The funds will be forwarded to the Department of Revenue in good faith : Totaled Owed {$43.00}, 326 Penalties 8,728 Interest 12,715 I am requesting the Georgia Department of Revenue waive the interest and penalties to me as the compromise. I continue to be XXXX and unable to work after the documented medical challenges. I require funds for my XXXX relocation after losing my home. In this process I will wire funds in good faith to the Department of Revenues. Sincerely, XXXX XXXX CC : XXXX XXXX XXXX XXXX XXXX XXXX Department of Revenue XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX/fax Background I have had three XXXX XXXX in the past three years I experience a XXXX XXXX on XX/XX/XXXX. I did not work in XXXX. I was in the hospital or therapy for nine months I am not working now and need my XXXX to pay rent. Have lived and worked in XXXX XXXX from XXXX to XX/XX/XXXX Income reported on XXXX in the past has been discontinued. This income was the fulfillment of prior contracts. My client did not want to abandon me in the hospital. This was charity and royalties. The funds were used for my hospital bills and living expense exceeding {$1.00} million. I am in in the process of moving to a care facility or senior condo. I have submitted my medical records and doctors contacts previously Background Please allow me to introduce myself. My name is XXXX XXXX and I a XXXX. I have had their XXXX XXXX in the past three years. I previously sent you information on those XXXX. I do not work and can not work. I have sold my writings and research, which are my life possessions and savings. I have no real financial resources. Please review a sample of a children story. This has allowed me to pay medical bills and living expenses and my XXXX kids college tuition. I have exhausted these resources ( past writings, research etc. ) and have had difficulty writing from my bed since an oxygen loss during a XXXX XXXX XX/XX/XXXX. My doctors say I XXXX XX/XX/XXXX and was lucky that my wife found me. Again, on XX/XX/XXXX I had a XXXX XXXX. The XXXX XXXX XXXX XXXX XXXX XXXX for quite some time and has had an unfavorable impact on me with respect to XXXX XXXX I was in the hospitalize most of XXXX and people continued to pay me income out of charity and not work. They reported the incomes as historically as a XXXX form. I have been told that this was wrong and that I sold have created a trust or nonprofit for the writings and research and the payments. I plan to restate these taxes and create a trust. This has been charity not work. They did not want to be accused of taking advantage of my illness. Further, I lived and worked in XXXX XXXX from XXXX Please review the hospital stay and therapy time in XXXX. I previously mailed a {$1.00} XXXX dollar bill for my stay. My XXXX XXXX rate is at 20 %, which does not allow me to XXXX XXXX XXXX XXXX. I have not traveled into to an office to work since XXXX. I was admitted to hospitals four times in XXXX : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And XXXX XXXX XXXX, XXXX XXXX I am prone to XXXX, XXXX XXXX and have XXXX XXXX. When I first became ill in about XXXX I did not have heath insurance with an employer. Many friends paid me funds in order for me to keep my home and pay my medical bills. One was XXXX XXXX XXXX ( XXXX ), which has since gone out of business, gave a severance package in a XXXX. In turn gave the company my client list and investment research and writings in return. I have XXXX from XXXX, a company based in Philadelphias for my past peers and research and my client network. I have not been in an office since XXXX. They like it this way for their records and they dont want to just give me a gift. I report it to the IRS because I dont want to get in trouble. I have never paid taxes on it. I have submitted an offer compromise and request to reclassify these funds in an amended return for prior years. I was in the hospital or home bed for most of XXXX and people continued to give me XXXX. In fact my condition has changed since my first XXXX claim. This activity has been discontinued since my recent XX/XX/XXXX XXXX. I have been under doctors order not to travel and work since XXXX I am in the process of selling my home in order to avoid foreclosure and moving to an apartment friendly to XXXX. I have no other further income in the future. I have sold all of my research, data network, art and furniture. The only income that I have is the XXXX. I apologize for this confusion. I have compacted the IRS in order to reclassify these funds as charity and gifts due to hospitalization. I plan to pay the taxes from the sell of my home and move to a senior apartment by XXXX. I need my XXXX to qualify because they agree that this is not income. I realize that this is a unique case. I have no savings. I have had to sell all property to survive. As opposed to challenging my XXXX, I would like to learn how to get help to pay for my XXXX medications and it would help if I was refunded for paying for medical insurance that I have not used and did not agree to. Sincerely, XXXX XXXX, XXXX XXXX. Below are my medical XXXX contacts and attached is additional info : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX Primary Physician XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30319
Submitted Via: Web
Date Sent: 2017-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My complaint concerns my mortgage servicer Select Portfolio Servicing. In the past I have had many accounting issues with this servicing company. I am currently many payments behind on my loan due to their modification process and subsequent denials. I have recently been approved by Select Portfolio Servicing for a Repayment Plan. The plan consists of 12 payments of {$2700.00} with a balloon payment of {$83000.00} after the 12 payments. My Concern yet again is with their accounting. I need to know before I make these payments where this money is going. I need the breakdown of what is going towards fees, what is going towards principle, and what is going towards interest. I need a break down also of the balloon payment. I need to know what I will owe after this plan is completed. What will the remainder of the mortgage be?, unfortunately if you do any kind of research online of this company you will see that they have some shady practices. I could refer you to many websites with hundreds of complaints all referring to the same problems I 've been having. XXXX XXXX XXXX XXXX I have many times tried to suggest to the that they work with me on a Priciple reduction so that I could have everything under one payment. That to me would make things much easier and affordable to me. I 've been struggling with this Servicer since XXXX 2013 when I first tried to get a modification. I refer you to how much money they got during the bailout of mortgage companies. XXXX XXXX XXXX I was never offered any kind of principle reduction and was lied to during the modification process leading me to fall far behind on my payments. I want to clear this up and retain my home but I also do n't want to be lied to or tricked out of money again. I need to know exactly how these payments are going to be processed even before I make the first payment. They are denying me this saying I need to make the first payment before they know. I do n't trust them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2017-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have already submitted a complaint to the CFPB ( XXXX ). After doing so, SPS decided onXX/XX/XXXX to outright deny the offer they 've had for 6 months instead of requesting the correct adjustments. They responded to my inquiry on XX/XX/XXXX. All of the information placed on the HUD was entered as a result of misinformation given by SPS. I am not only dissatisfied with the decision to deny the offer, but I feel that this entire process has been dishonest. At this point, I am requesting additional assistance with the process as I have no trust for the company I am involuntarily dealing with ( XXXX turned my loan over to SPS ). SPS employees have lied and provided incorrect information for months from the time they became the servicer of the loan. Phone records will indicate that they have not provided the correct information and would like access to the review of those records. Do I need to obtain a lawyer in order to have those records reviewed? The letter attached to the CFPB inquiry response further indicates dishonesty on behalf of SPS. The letter indicates that SPS spoke with me with regards to my inquiry - I never mentioned the CFPB inquiry to any SPS employee. I called SPS on XX/XX/XXXX for an update on my account and was informed at that time that the offer was denied. I then requested to speak with a manager. I was transferred to XXXX XXXX ( for over 90 minutes ) who indicated that the offer was not denied but the HUD needed to be corrected. The information is conflicting. The letter explains changes that need to be made on the current offer, but indicates that the offer is denied and that I can submit another offer. This is unclear. Is the current offer still on the table as long as the changes are made? SPS has indicated the following : 1. Remove {$6000.00} seller 's concession - it has been there since the original offer was submitted and was never mentioned in any of the document corrections. 2. Line XXXX - SPS agents indicated on more than one occasion that {$8500.00} was the amount to place on that line. Misinformation. 3. Reduce title fees - why was that never mentioned before? It 's not a problem for the attorney to reduce them - but the fees have been there for several versions of the HUD, including those that were " approved '' except for one outstanding change. Further, after six months ( and my CFPB inquiry was submitted ), on XXXX/XXXX/17 an SPS manager indicated that this particular " investor '' does not offer relocation assistance and that someone there should have told me that. Instead, various SPS agents had previously instructed me to enter an amount ( {$10000.00} ), then reduce ( to {$5600.00} ), then raise ( to {$10000.00} ), then reduce ( to {$0.00} ) the amount for relocation assistance. My attorney did n't initially include any amount until first directed to do so by SPS. At this point, this update seems retaliatory as it came after the complaint to CFPB was filed. The letter from the Ombudsman does not address my concerns about process and honesty. The " I 'm sorry you 're not satisfied with our service '' letter indicates how much control this bank has over its customers. The letter reduces my concerns to the length of time this process has taken which is a trivial misrepresentation of my initial inquiry. There is not just a denial, but a gross ( and potentially illegal ) injustice at play. Short sales are stressful, fine - but the process should be honest, legal, and fair every step of the way. This one has not been. The retaliatory decision to reject the offer is indicative of that. It should also be noted that SPS creatively ran down the clock when the loan was transferred to them last fall. The result of this : I had to submit a new application after XX/XX/XXXX, the sunset date of the HAMP program. XXXX had already provided an approval to do a short sale and yet, SPS took untilXX/XX/XXXX to provide the same approval. They lied and said I did not allow an appraiser into my home and closed my original application with XXXX. Again, I would be happy to review phone records to prove the absolute dishonesty of their claims. Once again, SPS has run down the clock. This decision comes with just 30 days to submit an offer, go through an unreasonable process and sell the property. There is no way this can by done by XX/XX/XXXX, based on SPS ' performance thus far. While I certainly intend to try get an approval and close in just 30 days, I am skeptical about the servicer handling a new or revised offer with the integrity, efficiency, or expedience that will be needed to do so. CFPB, consumers like me need help. Please help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-28
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XX/XX/XXXX the talked to SPS select portfolio services to XXXX and another new rep. We are still having late issues regarding this account and a late reporting with XXXX please fix. XX/XX/XXXX the per attached pictures said late changed to current per SPS Last night XX/XX/XXXX SPS select portfolio services hit my credit with XXXX again saying its late see picture. This is taking tooo much time out of our lives This problem still exists and is not Fixed ... .not an isolated issue this is an ongoing problem
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 959XX
Submitted Via: Web
Date Sent: 2017-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-07-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SELPORTSVC ACCT # XXXX I was in a loan modification and was told why I was making the modification payments I would not be reported late.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91724
Submitted Via: Web
Date Sent: 2017-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A