Date Received: 2019-11-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My wife and I believe that we have been and are being discriminated against because of our race and the color of our skin. After experiencing a family medical hardship which turned into a financial hardship, in our quest to save our home, we applied for a loan modification with the original servicer of our mortgage, XXXX XXXX XXXX XXXX. We provided XXXX XXXX XXXX all the required documentation for the loan modification and in the middle of the loan modification process, rather than genuinely work with us, XXXX XXXX XXXX sold our exotic predatory loan to one of its subordinate companies Select Portfolio Servicing ( SPS ). We have been trying to get a loan modification from Select Portfolio Servicing ( SPS ) for over a year. However, we also believe that SPS practices racial discrimination and would rather foreclose on our home and collect the equity and government insurance funds rather than help consumers with legitimate hardships. We stayed in contact the whole time with SPS and it was always the same response they didnt receive all of the document. After SPS denied our loan modification request, we were not even offered the option to Short-Sale our home. We hired a realtor to represent us ( as a third party ), completing and submitted all required documents to SPS, and put the house on the market for Short-Sale, and SPS refused to honor their option to allow us to Short-Sale our home. Next, we filed several complaints against SPS. After reviewing our valid complaints, and our account, SPS disingenuously offered/recommended that we re-apply for a loan modification. We re-applied for an SPS loan modification, and submitted all required documentation in a timely manner. In our request for mortgage assistance, we asked SPS to consider a. extending the maturity date of our SPS loan # XXXX beyond calendar year XXXX ; b. place missed payments at the back of loan ; c. keep the current fixed interest rate or lower ; d. keep monthly mortgage payments of not more than current monthly payments per month. SPS refused to consider modifying our loan, but instead offered a repayment plan requiring that we make monthly payments of {$15000.00} per month. We wrote a letter of appeal informing SPS that we could not afford to pay monthly mortgage payments in the amount of {$15000.00} a month, and reminded SPS that we initiated our original loan modification request due to a medical hardship which led to a financial hardship. And now that our medical hardship has been resolved, we under no circumstances are not able to afford to pay a monthly mortgage payment of {$15000.00} a month. SPS responded by rescinding their loan modification offer because we were unable afford to pay SPS {$15000.00} monthly mortgage payments. SPSs loan modification program is a disingenuous bait and switch for sure. I have never seen any kind of trickery like this ever, and it can not possibly be legal. SPS has been STONEWALLING us throughout the entire loan modification process. We are seeking legal representation. We believe SPS has wanted to foreclose on our home all along. SPS will not even allow us to Short-Sale or bringing the account current as options. SPS should not be allowed to deny our requests for mortgage assistance simply because of race and the color of our skin. My wife is also a XXXX XXXX survivor and I am a retired, XXXX veteran and I honorably served this great country for 22-years. We would for SPS upper management to review this file and letter that they sent to us. Please do not allow SPS to continue their discriminating practices against us and help us save our home from being foreclosed on by this racist, predatory lender, Select Portfolio Servicing. Very Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2019-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We are writing to explain to you the chain of events of the business dealings of our home at XXXX XXXX XXXX XXXX XXXX, MA XXXX. This will show the many injustices our family has endured at the hands of SPS and in turn XXXX XXXX, as they were Power of Attorney for XXXX XXXX. On XX/XX/XXXX XXXX XXXX entered into contract on the property at XXXX XXXX XXXX XXXX XXXX, MA XXXX. He put a {$150000.00} inheritance as a down payment and XXXX XXXX XXXX rendered a Mortgage in the amount of {$80000.00}. As you can see XXXX XXXX is majority shareholder on the property. We went about our business as homeowners for 5 years. We had a few times in winter months that we got behind a month or two when XXXX was laid off, but when we would receive our tax returns in the spring we would catch up, pay the late fees and interest. In XXXX early XXXX the mortgage was transferred to XXXX XXXX when XXXX XXXX XXXX went under and what is confusing is it appears accounting was transferred in XX/XX/XXXX, but the assignment wasnt complete until XX/XX/XXXX, which raises questions if it legally was transferred properly in the legally allotted timeframe to assign the mortgage. They are not providing Assignment information from XX/XX/XXXX-XX/XX/XXXX. As soon as XXXX XXXX and SPS started servicing the account things went south. Accounting isnt even clear in what actually happened in this timeframe. There are even payments noted that we didnt even pay. The attorney for XXXX XXXX is refusing to provide any accounting for the first 5 years of the loan which would show a complete shift in billing practices from when XXXX was servicing the loan to when XXXX XXXX and SPS took over. The fixed interest mortgage suddenly increased by several hundred dollars when SPS took over. We asked for clarification and were told for approximately 3 months they did not know, that was just the amount the computer said we needed to pay. We refused to pay the entire amount only paying the original fixed amount we were contracted to pay. The taxes and insurance hadnt gone up so there was ZERO reason for the increase. Finally, around the 4th month, SPS stated that they never received the escrow from XXXX XXXX XXXX. We had no dealings with the transfer of the loan at all and now it was XXXX job to figure out what happened to out our escrow. He called XXXX XXXX XXXX and they provided a letter to both SPS and us showing the transfer of funds. The account was now showing arrears of over a month because of the payment discrepancy adding up. Even after proving the escrow was transferred they still billed the same inflated amount the following month. When trying to call in our payment, SPS now refused payment stating we needed to pay the entire past due and current payment and that no partial payments would be accepted. This even though we had proven it was a false balance and we had paid the right amount. SPS still asserted they did not receive the escrow and when I said they should call over to XXXX XXXX XXXX to figure out what happened to the money, they stated to XXXX, That is not our job, sir. XXXX remembers this so vividly because he was flabbergasted because it literally is their job to make sure our money is safe. They told XXXX he could apply for a loan modification. They sent XXXX loan modification paperwork and he filled it out and sent it back. He waited a month and when calling to see what was happening they claimed they hadnt receive it. They sent him the paperwork again and sent it back, only for him to be told a full month later it wasnt filled out correctly. So they sent the paperwork yet again and he filled it out again the same way he did the first time and sent it to them. This entire time SPS was refusing our payments and we were slipping further behind and accruing fees and because of nothing we did wrong. A month later SPS called and said they had a loan modification offer in which she stated there would be a {$20000.00} balloon payment due up front and the monthly payments would be {$1000.00} a month. To which XXXX responded, How the XXXX XXXX XXXX XXXX is that possible? My mortgage was for {$80000.00}. You are taking {$20000.00} and applying that to the principle and my payments still go up by {$200.00} a month? Where the did you learn to do Math? She said Thats what the numbers are, sir. he told her, I dont agree to that, I want the escrow removed from the account, and I will see you in court and we can resolve it there if this is the only way you are offering to resolve this. She said they couldnt and wouldnt remove the escrow and refused to send us full accounting so she could prove how this huge amount of money they claimed we owed was even populated. We requested the accounting time and time again to no avail. All the while they were reporting to the credit bureau so we couldnt even go elsewhere to refinance. In early XXXX we started receiving notices of Foreclosure. Veterans Notices were filed in XX/XX/XXXX. In XX/XX/XXXX, someone that saw it posted in the paper notified us of a Foreclosure sale happening on our home only a few days later. We had received ZERO notice of the sale date. Upon having our attorney call XXXX XXXX XXXX, representing your bank, she requested documents and accounting. He sent a few items including a notice of sale that was dated the actual date we were at the attorneys office XX/XX/XXXX and then told us he was postponing the sale to the end of XXXX, the notice ( copy available upon request ) had that XXXX date not the date that was reported in the paper. He then called back and said the sale was cancelled indefinitely. We refused to sell even though we wanted to move because it would have involved us giving up TENS OF THOUSANDS of dollars we knew must have been fraudulently charged to our account. Interest was accruing on the Escrow SPS illegally refused to separate along with only god knows what because at the time SPS refused to send us accounting. The numbers just never added up and we knew something had to be wrong. Fast-forward 6-7 years we started getting notices of foreclosure again. The Foreclosure sale date kept being postponed from XX/XX/XXXX every month or so. We were demanding to see the blue wet ink note, which was denied time and time again. They said we could come to Utah to view photocopies, which is completely against Massachusetts state law as outlined in the Affidavit of Clarification of Title. When asking them in legally recorded audio phone conversation they stated they only had photocopies. You cant foreclose with photocopies. Thats like going to the bank with a photocopy of a check and expecting the bank to cash it. We filed an Affidavit of Clarification of title in the early hours of XX/XX/XXXX that outlines the mortgage being obsolete under M.G.L. On XX/XX/XXXX at XXXX, even after being handed the Affidavit, an alleged foreclosure Auction was held. On this date no power of attorney was signed and XXXX XXXX, the representative, did not have authorization to even conduct the auction. The only time these do not need to be signed on or before the auction date, is if an attorney representing the bank is at the auction sale. There was no attorney present so the required documents needed to foreclose were not signed properly and were actually signed weeks later as seen in Discovery. Also, at this alleged auction, The Town of XXXX Police were present and would not let the Bank Representatives on our property because of our Affidavit of Clarification of Title and the fact that the bank representatives had no documents signed stating they had the right to be there. There was a protest with people yelling, holding signs, and yellow caution tape going around the premises. During the alleged auction XXXX XXXX representatives perjured notarized documents stating they made peaceable and unopposed entry onto the property. We have video evidence and police reports to back this claim. The XXXX County Assistant District Attorney is aware and we were advised to file criminal charges now that we have the identities and information for most all parties involved since receiving Discovery. The ADA has stated to XXXX XXXX that when it comes across her desk she will prosecute for felony perjury if evidence is as we described, which it is exactly how we describe. We are currently in litigation in XXXX Massachusetts Housing Court. We just received incomplete Discovery from the current attorneys listed on the Discovery. We have a complaint filed with the Massachusetts Bar of Overseers for unethical behavior on several documented incidents. These attorneys have still not provided the Blue Wet Ink Note and copies received are undeniably extremely suspect in appearance. Some distortion occurs during scanning so we are attaching actual photographs of the supposed copies we received of the Wet Blue Ink Original Note. These photos show exactly what we find suspect. The only way to clear up whether the Note is a forgery or not is providing the blue wet ink note for us to have examined by a forensic signature analyst. SPS and the attorneys have both denied our requests to view it and even admitted as stated previously, that they only held photocopies. This leads us to believe there is possibly no Blue Wet Ink Note and that means there is no debt, which renders the mortgage invalid. This is on top of everything stated in the Affidavit of Clarification of Title that also obsoletes the mortgage. The accounting starting on Page 225 of Discovery is also extremely suspect. XXXX XXXX attorneys are asserting your bank did not accelerate in XX/XX/XXXX-XX/XX/XXXX and refuse to provide any documents from the law firm that initiated foreclosure and we unfortunately had water in the basement at one time and lost boxes of documents. XXXX XXXX XXXX charged approximately {$11000.00} in foreclosure attorney fees during those years. So either it was accelerated in XX/XX/XXXX-XX/XX/XXXXor the account was fraudulently charged. You cant have it both ways. That was the approximate cost of foreclosure proceedings start to finish during that time frame so how they think they can assert it wasnt accelerated is beyond comprehension. The attorneys know because it was accelerated it is no doubt past the statute of limitations in Massachusetts, but in asserting it wasnt they are implicating that SPS, appointed power of attorney committed fraud on our account. On page 244 of Discovery there is a charge on XX/XX/XXXX for {$7900.00} with no Payee listed that appears to be attorney fees, that was not even included in the aforementioned {$11000.00}. In fact there are charges on several pages without a payee listed. Inspections are shown being charged several times a month sometimes within a day or two of each other when they are contracted for every 1-3 month inspections and Inspectors only left approximately 6- 8 of the required door notices over the years. $ 1+ escrow charges constantly, loan protector charges in no discernible pattern. You can clearly see that the accounting is not to professional accounting standards AT ALL. The accounting doesnt even show a running balance. There are charges listed from companies and attorneys we have never done businesses with or received a notice from, like XXXX XXXX for {$660.00} when an account has never been held by that company for this address. We are talking TENS of THOUSANDS of DOLLARS in unexplainable or suspect charges, just as we have suspected all these years. So a loan XXXX XXXX received in XX/XX/XXXX-XX/XX/XXXX for approximately {$73000.00} is now up to approximately {$170000.00} less than 10 years later? Does that sound remotely close to being right, moral, or ethical? This is a home that fair market value is {$260000.00} and they think the bought it at the alleged auction for Approximately {$170000.00}. That is laughable. Everything listed in the Affidavit of Clarification of Title clearly states the laws in Massachusetts and why XXXX XXXX has no claim to the property. Since that was filed we have described the many issues with the case XXXX XXXX attorneys are now putting before the court. There are also issues with the Securitized Trust which is not signed or notarized. This is equity that my family could have used to help during the years XXXX XXXX became XXXX XXXX and needed XXXX after XXXX. XXXX could not work for 2 years due to a medical condition that was disabling, but not on the list of covered medical diagnosis. During the OBAMA recession when XXXX was on unemployment for years because the XXXX XXXX crashed we literally lived in poverty, all while sitting here on the {$150000.00} down payment plus the earned equity because the homes value increased. This was all because XXXX XXXX and their appointed representative SPS held us hostage with illegal acts over many years time. If we had sold the home we would have lost so much of our life savings in what we believed must have been fraudulent charges. No attorney would touch our case for less than a {$50000.00} retainer and the advice given by those we contacted was sit and wait for them to bring this to court. They all said we had a solid case and would win when it did happen but the case would be time consuming and expensive. This whole thing has been like living in a movie. Never in our life would we think things like this would happen in America. We are honestly appalled and since researching foreclosures realize this is a huge problem in America. We have been reading case after case and honestly none are as clear-cut as ours and none involve cases that the homeowner was primary shareholder. Thank you for taking the time to read and review our files. Attached is the Incomplete Discovery provided by XXXX XXXX and some of our evidence. If you would like any other documents or video and audio recordings please let us know. Sincerely, XXXX and XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: MORTGAGE FRAUD RESULTING IN OVER 60 FORECLOSURE SALE DATES CREDIT REPORTING FRAUD SELECT PORTFOLIO SERVICING ACCOUNT NUMBER : XXXX In 2019 I have place several complaints against Select Portfolio Servicing regarding an XXXX Report against me, FRAUD, staring SPS had closed the account out in the Credit reporting Agency, stating that I had accepted a DEED IN LIEU OF, states Bank Liquidation, proof has been submitted to them over 6 times now and they WILL answer my complaints and Stop all Foreclosure processes or they will see their name all over the newspaper and will be in court there are other Servicing issues involved and they need to go back to XXXX XXXX XXXX and get a detailed statement of how my bankruptcy payments were applied to my account with XXXX XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 232XX
Submitted Via: Web
Date Sent: 2019-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have reviewed my mortgage statements from XX/XX/XXXX to XX/XX/XXXX and they include fees and charges which I do not agree with, are in breach of the contract I signed, are unreasonable and I allege unlawful. These fees include : - an appraisal without my knowledge and not for the purposes of home valuation in connection with a refinance. - inspection fees which were not performed by a licensed that have appeared and then credited haphazardly and randomly - late fees assessed when mortgage payment was not paid after grace period - interest charged on fees that were not agreed to, unreasonable and allegedly unlawful
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19355
Submitted Via: Web
Date Sent: 2019-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to work with SPS since XXXX to sell my home. SPS exclaims they sent me approval to complete a short sale in XXXX, which I never received and therefore never listed my home, and if I did receive it, no one from SPS called to explain the process to me. I did receive approval to list my property and get an offer starting XX/XX/XXXX. The program allowed me to list my property, get an offer and I had to CLOSE by XX/XX/XXXX. SPS set an unrealistic timeframe for me to list and sell my property. On XX/XX/XXXX they shut down my review and have stipulated I no longer have a right to sell my property. My negotiator said short sales are not SHORT in time. Most well run short sales take an average of 2-3 months to list and get under contract, another 90-120 days for a lender to review the offer, perform a valuation on a property, and then potentially issue approval which could take another 30 days and Select Portfolio Servicing is NO exception to the above. She ran a scan of ALL SALES in XXXX county. My property is located in XXXX County. She ran it for all sales from XX/XX/XXXX XX/XX/XXXX. There were 271. She ran a price range of XXXX XXXX. The average time on these sales from OFFER UNTIL CLOSING was 100 days. Out of ALL of these sales only ONE was a short sale. This ONE short sale took 179 from listing until closing. This shows that SPS who is a servicer of default mortgages, sets UNREALISTIC expectations on sellers by giving them only 75 days to list and sell a short sale/default property. By the time I get an offer within a reasonable range, she explained that typically the value expires and more time is tacked on the short sale, and then typically a value dispute must be done. Nothing about a short sale is short on time. Any servicer of default mortgages should know this. Two and months from listing until closing would only happen if you fire sale priced a property and the lender allowed a lower than average sales price which also is not the norm. SPS is completely unrealistic when setting this time frame for me especially when I truly didnt understand the process, nor did anyone from SPS call to explain it to me. I finally got an offer that was submitted to SPS on XX/XX/XXXX, that included not only the short sale documents but the Offer and HUD. SPS agreed to postponing the foreclosure date of XX/XX/XXXX further to XX/XX/XXXX. While this is great news, my negotiator continued to follow up with the Short Sale department in SPS to see exactly where the short sale review was. After not receiving any communication from the Short sale department, she escalated further to the Ombudsman department for help. The Ombudsman dept, in turn, informed us that the short sale was no longer an option because the file was reviewed for a previous short sale back in XXXX and did not receive an offer. My negotiator has worked with SPS on many short sales in the past 6 months alone, not to mention years, and said that they never finished a short sale from beginning to end in the span of 75 days with them. This is not without trying. She explained that the process of getting all documents, getting an offer in, ordering a value, going into a value dispute review ( which almost always happens ), counter offer phase, acceptance and issuance of the approval letter never happens within 90 days. The 90 day timeline is just not realistic and furthermore, I was never informed in the letter that I could only have one try to get a short sale option done. No one from SPS who valued the property if there was a value in XXXX, knew that there was a failed septic on site on my site. I do not have the money to cure this issue. My septic issue will cost any buyer XXXX to cure, so the current buyers offer price is exceptional considering the other deferred maintenance on the property. I wish the short sale be re-reviewed considering the above. SPS is setting unrealistic expectations for me to complete a sale which is deceptive. Thank you for your time.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2019-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan transferred to Select Portfolio Servicing XX/XX/XXXX from XXXX XXXX. SPS took 4 months to process my transfer. While my account under " process '', I kept paying my monthly mortgage on time started XX/XX/XXXX. I did not miss any payments. All my payments were sent on time. SPS acknowledged that they received all my payments on time, however, they did not apply all the payments on time. They applied all payments as single payments on XX/XX/XXXX. I asked SPS to fix my payment records and to apply all the payments individually as they received them on a monthly basis. Since it wasn't my fault that it took them 4 months to finalize my account. However, they stated that they will not fix my record payments. They said that they had to apply my payments under " suspend account " because my loan modification documents from my previous servicer were not received. I am now trying to refinance my loan and the underwriter will not accept my " payments being on time '' because SPS will not provide the proper documentation of the payments that I made during " transfer process '' I called SPS several times and spoke to different representatives to fix these payments records and they stated that they will not able to go back to my record and fix the payment history.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89084
Submitted Via: Web
Date Sent: 2019-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Re : XXXX XXXX Property : XXXX XXXX XXXX XXXX XXXX, Fl XXXX Mortgage MIN # XXXX XXXX Investment Account : XXXX PSA : XXXX XXXX XXXX Home Equity Loan Trust, Series 2006-FM2, current owned by XXXX XXXX under PSAs name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Qualified Written Request Dear XXXX XXXX : On XX/XX/XXXX the undersigned filed a Qualified Written Request pursuant to the Real Estate Settlement Procedures Act, 12 U.S.C. 2605 ( e ) to XXXX XXXX XXXX , XXXX XXXX ( XXXX ) which falsely claimed to be the mortgage note holder of our mortgage loan at the above address. I dispute the ownership of the note and amount owed. The complaint was responded by XXXX XXXX to the CFPB saying the complaint do not belong to them. But failing to responded to the complainant, as it is required. When CFPB allow this improprieties happen, it deprived Complainant from have access to vital information that is need to solve this matter. This matter can not be solve without a written responded from XXXX XXXX Since XXXX, False claiming have been made that XXXX XXXX XXXX is the holder of the Note of my Mortgage. Evidence show that XXXX XXXX is not the Trustee of the Mortgage since XX/XX/XXXX. New evidence show that XXXX is not Trust of the Mortgage according US Securities and Exchange Commission ( SEC ) records shows that pooling servicing Agreement ( PSA ) XXXX XXXX XXXX Home Equity Loan Trust, Series 2006-FM2 Asset-Backed Pass-ThroughCertificates XXXX 2006-FM2 was purchased by XXXX XXXX on XX/XX/XXXX and all of its the residential mortgage ( RMBS ) place into the new PSA called XXXX XXXX XXXX XXXX XXXX XXXX XXXX Trust 2013-C7, which consolidated different type commercial and residential pooling Servicing Agreements. THE FOLLOWING INFORMATION IS REQUESTED IN WRITTEN : 1. copy of all evidence, allonges, blanc endorsement of the note that XXXX as the note holder of the above mortgage. 2. Copy of updated/current Power of Attorney signed by XXXX XXXX XXXX XXXX giving SPS to act of its behalf to foreclosure or modify the above Mortgage. 3. A sworn statement that US Securities and Exchange Commission ( SEC ) information is wrong, incorrect, that and that the current Trust is XXXX XXXX, no XXXX XXXX XXXX. Thank you for taking the time to acknowledge and answer this request as required by the Real Estate Settlement Procedures Act, 12 U.S.C. 2605 ( e ). The requested information is due within 10 business days. Sincerely, XXXX XXXX Property : XXXX XXXX XXXX XXXX XXXX, Fl XXXX cc : Middle District Bankruptcy Court case # XXXX XXXX County Court case # XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I had fallen behind on my mortgage and was in foreclosure. I applied for a loan modification in an effort to save my home. On XX/XX/XXXX I was denied for a loan modification but approved for a repayment plan. The conversation I had with an SPS representative is attached. Although I followed through with the repayment plan, SPS sold my house at auction on XX/XX/XXXX. That sale was vacated, I have attached the docket for my foreclosure case. The certificate of sale is document # 27. I continued to make the repayment plan payments, please see plaintiff status update filed with the court XX/XX/XXXX stating I have made every payment on time. On XX/XX/XXXX I had the following conversation with an SPS representative - " spoke to XXXX XXXX and his position is the investor just wont review / he can short sale / does not care what was promised or that the client followed through for a whole year ". I am now asking the CFPB to examine this situation because I believe I have been lied to by my mortgage company. I was told I could continue the repayment plan until I was current, after one year they refuse to review when I was promised. I did my part and I feel this is unfair, thank you.
Company Response: Company believes complaint is the result of an isolated error
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2019-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a mortgage with XXXX XXXX XXXX. My servicer changed to Select Portfolio Servicing Inc further referred to as SPS Inc.. When I logged into their website to make my first payment this month they charged me an additional {$15.00} to make the payment online and called it " EZ payment '' This is an additional fee I need to pay to make my mortgage payment each month. My amount due is {$1500.00} but I will have to pay {$1500.00} monthly for my mortgage. By charging the fees to pay online or over the phone, a portion of which it retains, SPS Inc is in violation of the federal Fair Debt Collection Practices Act, which prohibits the collection of any amount ( including any interest, fee, charge, or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. This amount is not authorized by my mortgage agreement and was never charged when I payed online through XXXX XXXX XXXX the originator. It should be criminal that this company is making me " pay to pay '', to wonder people go into foreclosure.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80401
Submitted Via: Web
Date Sent: 2019-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SPS has unrealistic value on short sale property. Our property is distressed and underwater and we have been trying to work with SPS. We had THREE offers. Two dropped out because of length of time it took for SPS to get back to buyer on response of acceptance. They were soooo slow buyers would not wait any further. Each offer was between 1.2 and 1.3 million. Our home has been on the market 450 days. We FINALLY got another offer at XXXX and the buyer said they would hang in there while SPS did their review. Now SPS is stating they won't review because offer is too low, however, it's the same value as the prior offers of XXXX. The appraisal done by SPS was inaccurate and flawed and used properties outside of our town. I'm submitting support information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 01945
Submitted Via: Web
Date Sent: 2019-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A