Date Received: 2021-11-11
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: On XX/XX/2021 I called Santander consumer USA and I had voluntarily surrender my car to them due to having many issues with the vehicle for many a few years! So I called them and told them to come pick the car up!! It is now XX/XX/XXXX and they still havent pick the car up! They keep telling me they process of picking a vehicle up takes a long time! The current balance on the account is XXXX
Company Response:
State: PA
Zip: 19131
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Report. The XXXX Credit Bureaus are reporting inaccurate information on CHRYSLER CAPITAL ; this is in violation of the FDICs Uniform Credit Retail Credit Classification and Account Management Policy. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Evaluate this reporting by making a revision of the information provided. Modify and perform any corrections or withdraw this from my personal file.
Company Response:
State: NV
Zip: 89149
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. This account ( SANTANDER with account number XXXX ) is inaccurately and erroneously reporting. Their intentional and willful furnishing of inaccurate information is a violation of FCRA Section 623 and according to FCRA Section 611. I have done many attempts to reach out to XXXX and XXXX Credit Bureaus but they failed to give me any results or feedbacks about this concern, and where is the proof of payment history for this account? Please investigate properly and remove it from my personal credit file. Thank you.
Company Response:
State: CA
Zip: 90044
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: My name is XXXX XXXX and I am sending this request myself to address the inaccuracies on my Credit Reports. The XXXX Credit Bureau is reporting inaccurate information on CHRYSLER CAPITAL Per FCRA, reporting must be 100 % accurate or the information must be deleted. Evaluate this reporting by making a revision of the information provided. Modify and perform any corrections or withdraw this from my personal file.
Company Response:
State: CA
Zip: 93313
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: These accounts don't belong to me. Please remove them form all 3 credit reporting agencies. please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies : 1. Identity Theft CHRYSLERCAP Account Number : XXXX This is not mine.
Company Response:
State: FL
Zip: 33619
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: SANTANDER XXXX XX/XX/2018 {$9700.00}
Company Response:
State: FL
Zip: 33435
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have no account with them. They will not stop calling despite numerous requests to stop.
Company Response:
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I financed my car with Santander Consumer USA in XXXX of XX/XX/XXXX. I paid roughly {$15000.00} for it. After 2.5 years into the loan my payoff is {$14000.00}. I called for a payoff last year during this same time and it is still the same amount this time this year. Ive only been credited about {$900.00} into the principal after completing 27 payments. My interest rate is 27 %. So far Ive invested almost {$13000.00} into paying for my car and havent been credited {$1000.00} towards my loan.
Company Response:
State: LA
Zip: 708XX
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: My bank statements show XXXX XXXX has been withdrawing {$200.00} biweekly for the past several months. They made me believe I was paying a debt I was aware I owed. To this day, I have not receive a single letter or email verifying that Ive been making these payments. They have not provided me a single account or case number associated with said debt. Ive made numerous calls in attempt for explanation as to why I am still receiving debt collector calls and I have not received a single form of communication from these so called debt collectors.
Company Response:
State: TX
Zip: 75211
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have already filed a dispute on the incorrect fraudulent accounts, inquiries and public records on my credit report with the credit reporting agencies and it has been very much over 30 days and I have not received any investigation results. This is unacceptable! Please fix this.
Company Response:
State: GA
Zip: 30047
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A