Date Received: 2022-02-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: SANTANDER XXXX This account should no longer be reporting on my credit file as it was part of a lawsuit. The $ 550M Santander Car Loan Settlement was reached in 2021. Delete this account from my credit file right away.
Company Response:
State: CA
Zip: 94503
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Reporting inaccurate and unverified information on my credit report that is harming my reputation as a consumer and ability to make necessary banking transactions. ( Reporting alleged debt of {$1100.00} and {$2800.00} allegedly owed to XXXX XXXX XXXX XXXX. Reporting alleged debt of {$22000.00} and amount of {$1100.00} past due allegedly owed to SANTANDER CONSUMER USA. Reporting alleged debt of {$3000.00} allegedly due to XXXX XXXX. Reporting alleged debt of {$420.00} allegedly due to XXXX XXXX XXXX who I have no written contract with. Reporting alleged debt of {$1100.00} allegedly due to XXXX XXXX who I have no written contract with. Reporting alleged debt of {$100.00} allegedly due to XXXX XXXX XXXX who I have no written contract with. Reporting alleged collection from XXXX XXXX XXXX XXXX XXXX who I have no written contract with. Violations of 15 USC 1692b ( 2 ) stating that I owe Debt. Violations of 15 USC 1692d ( 1 ) using language that causes harm to my reputation as a consumer and is hindering my ability to conduct banking transactions. )
Company Response:
State: TX
Zip: 79912
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Due to Covid I got extension on months missed witch means it shouldnt reflect on my credit report resulting in poor credit score
Company Response:
State: CA
Zip: 92102
Submitted Via: Web
Date Sent: 2022-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-02
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I received a copy of my consumer report and found a collection/chargeoff account that I didn't recognize and reported only by XXXX. I was distressed and it affect my mental and physical health. I want to take legal action about this.
Company Response:
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2022-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: On XX/XX/22, I sent a letter regarding inaccurate things on my credit report til this day over 30 days later. I have not received a response yet. I think I am being ignored on my disputes by my auto loan company. Section 611 ( a ), it states that a failure to investigate items within 30 days gives a reason to remove immediately from my credit report and it has been over 30 days so they should be deleted promptly. I demand these late payments be updated or will file for litigation. My information was also impacted by the XXXX data breach and may have got into the hands of the wrong person and they are currently being investigated by the FTC. I have attached the following documents : my ID, my social security card, and original disputes.
Company Response:
State: MD
Zip: 21801
Submitted Via: Web
Date Sent: 2022-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-01
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: This company has infringed on my right to privacy, I have never given this company any right to have my personal information. This company was trying to collect on an alleged debt. This company reported unverified inaccurate information to the consumer reporting agencies, which has greatly harmed my ability to offer or extend my credit to other financial institutions. This is against federal laws. This account is not mine and was opened using my personal identification without my consent. When any furnisher of information is notified pursuant to the procedures set forth in Section 605B that a debt has resulted from identity theft, the furnisher may not sell, transfer, or place for collection the debt except in certain limited circumstances. Section 615 ( f ). Ive also never given this company permission to contact me which according to the FCRA is also against federal laws. I have asked numerous times for these companies to stop furnishing false information to the CRAs and also for them to stop contacting me. My next step will be to file suit. This is my last time asking to please remove this account, it's not mine.
Company Response:
State: CA
Zip: 92114
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-01
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In the process of refinancing my loan I ended up canceling my Gap insurance. The check was sent directly to Chrysler Capital so when I got the check to pay the loan off it was more than what was due. When I logged into my account it didn't show the full payment that I made s ( XXXX ) and that I overpaid {$890.00}, it only said I paid {$40000.00} so I called to see what was going on XX/XX/XXXX after mailing my payment XX/XX/XXXX. The woman I spoke to said that they would not issue my refund for 30 days to ensure that the check was clear. I expressed my issue with that, because it doesn't take 30 days for a check to clear. She said that she would send it to the accounting department to see if I could get it sooner. I then got a call back from someone in the Executive Department on XX/XX/XXXX reiterating what the first lady said and that this was a new rule that had just come down the pipe line. I repeated that it was not acceptable and I would need my money refunded sooner or are they planning to pay me interest on the money they are holding of mine, since when I owed them money they charged me daily. She told me they would not. I requested a copy of the policy that stated this was the rule because it was not in the terms and conditions of the loan I signed nor was I given any notice of the change and she told me that they weren't obligated to do so. At that point I requested to speak to someone above her. She stated that she would escalate my complaint. On XX/XX/XXXX the same lady called me back and said that they were able to release it on XX/XX/XXXX ( somewhere close to that I can't remember the exact date ). I advised that this was not acceptable to me because it does not take that long for a check to clear and that I needed to speak to a higher authority and she told me she would escalate it. Later on that same afternoon ( XX/XX/XXXX ) I got a call from someone else in the executive department that basically said the same thing as everyone else and that they would not release my money until XX/XX/XXXX and explained why. I explained that while I understand the check needs to clear it doesn't take that long for a check to clear and it seemed like a simple solution to just call the bank the check was drawn on to verify the check has cleared and release my money and that their business practice is extremely deceptive. I again asked for a copy of the policy and was told that either way the policy doesn't state when they have to release my money. I then asked who was above him for me to speak with. He informed me that, that would be the legal department and they only speak with attorneys so if I didn't have an attorney all that would happen is that it would get routed back to the executive office which is who I have already been dealing with. When I pointed out yet another deceptive business practice, when plenty of people represent themselves, he just repeated that my attorney could contact the legal department by fax or mail only. This is unacceptable to me. I did not agree to my money be held unnecessarily, it is nowhere in the terms and conditions or any other correspondence I've received from Chrysler Capital. Then the only recourse is to get an attorney is not ok and I'm not about to sit by and let them hold my money for free, while I'm being charged everyday by my new finance company for it.
Company Response:
State: MN
Zip: 55443
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have been disputing the late payments showing on my account for Santander Consumer USA which was already fully paid years ago. They are reporting in my account as 60 days late however this account has already been paid and it is closed therefore it should not be reporting as late.
Company Response:
State: OK
Zip: 730XX
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-31
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: SANTANDER CONSUMER USA IS IN VIOLATION OF XXXX XXXX XXXX XXXX XXXX XXXX. I sent SANTANDER CONSUMER USA a letter on XX/XX/2021 opting out and revoking consent from SANTANDER CONSUMER USA to disclose my nonpublic personal information which is my personal identifiable financial information to any nonaffiliated third parties. SANTANDER CONSUMER USA continues to disclose my personal identifiable financial information to nonaffiliated consumer reporting agencies. Once SANTANDER CONSUMER USA receives this complaint I expect it's officers to comply with my request. Examples of personal identifiable financial information SANTANDER CONSUMER USA can no longer disclose to any nonaffiliated third party can be found in 12 CFR 1016.3 ( q ) ( 2 ) ( i ) A-G : ( A ) Information I, the consumer, provided to you on an application to obtain a financial product or service; ( B ) Account balance information, payment history, overdraft history, and credit or debit card purchase information ; ( C ) The fact that I, the individual, is or has been one of your customers or has obtained a financial product or service from you ; ( D ) Any information about me, the consumer, if it is disclosed in a manner that indicates that I, the individual, is or has been your consumer ; ( E ) Any information that I, the consumer, provided to you or that you or your agent otherwise obtain in connection with collecting on, or servicing, a loan or a credit account ; ( F ) Any information you collect through an internet cookie ( an information collecting device from a Web server ) ; and ( G ) Information from a consumer report.
Company Response:
State: IL
Zip: 60411
Submitted Via: Web
Date Sent: 2022-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I purchased the vehicle and the end of my lease that ended XX/XX/2021. I have a receipt from the credit union showing paid in full on XX/XX/2021. However, Chrysler capital took XXXX weeks to process the payment after the XX/XX/2021 payment in full. After numerous attempts to talk to Chrysler capital they were rude, disrespectful and very inconsiderate. The last person I spoke with said I don't care about your credit report it's not my problem it destroyed your credit and I don't care what your score dropped to. We ( Chrysler capital ) received your payment on time but it took awhile to process everything and it's not our problem. My bank that contacted Chrysler capital tried to speak to them and my bank said wow they are the rudest and uncaring company they ever talked to. The bottom line is Chrysler capital is reporting late payments and the account was never late. I have provided proof of payment on time and the credit bureaus take Chrysler capital side and let them report incorrectly and false information. I don't understand why. Please help with this matter and remove the late payments from my credit report.
Company Response:
State: PA
Zip: 19608
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A