Date Received: 2022-06-26
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a new checking account with Regions Bank on XX/XX/XXXX by using a promotional offer that I received from Regions Bank. I have already met all the requirements of this promotional and have kept the required $ XXXX balance in the checking account for more than 120 days. Based on the promotional offer, I am supposed to receive {$1500.00} bonus in my account already. However, so far this {$1500.00} bonus has not been posted to my account yet. I request Regions Bank to post the {$1500.00} bonus to my checking account based on this promotional offer immediately without any further delay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2022-06-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, around the hours of XXXX XXXX cst. I made a deposit of {$1200.00} into the atm machine at the Regions Bank located at XXXX XXXX XXXX XXXX, XXXX XXXX. I used the ATM located closest to the Post Office. Upon making my deposit, the ATM machine miscounted my funds. Instead of calculating {$1200.00}, it calculated somewhere around {$1300.00} dollars. It gave me the option to submit or cancel the transaction. I attempted to cancel the transaction to recount my funds. Upon doing that the ATM malfunctioned and did not give me the option to retrieve my funds. Nor did it give me any kind of receipt. It did return my debit card. Since it was so late in the evening and the bank lobby was either closed or getting ready to close I called Regions customer support ( XXXX ) at approximately XXXX and opened a case and was told that they would investigate it. Regions did credit the money back into my account a few days later. I thought that the investigation was finished. On Thursday, XX/XX/XXXX, I received an email stating that they have finished their investigation and decided that they would debit the {$1200.00} out of my account on or before XX/XX/XXXX. The email also stated that Regions would send me a letter in the mail with more details of their findings. On XX/XX/XXXX, I received the letter from regions, but the only thing that it is telling me is that they could not find my funds. On XX/XX/XXXX, I decided to go to the Regions branch located at XXXX XXXX XXXX to see if they could give me more info on their findings and also inform them on the letter and email that I had received. I explained to ( XXXX XXXX ) on the entire situation and she said that she would email ATM services to ensure that they did a thorough investigation. She also said that she would reopen my case in hopes that they wont debit my account for the {$1200.00} on XX/XX/XXXX. I didnt receive a claim number during this meeting. On XX/XX/XXXX, at around XXXX. I did decide to call Regions customer service ( XXXX ) to see if they had any updates. The rep told me that he is not showing that my case has been reopened and that I need to go back to my branch asap. He also told me to ensure that I do receive some type of confirmation or case number. On XX/XX/XXXX, I went back to Regions main branch and talked to XXXX XXXX again and she said that she had reached out to someone at card services and is waiting to hear back from them. She did tell me that someone did email her back and showed her that the ATM balanced out. She also told me that she should know something on my case by Friday XX/XX/XXXX. Later that evening, I went to talk to ( XXXX XXXX ) at the other XXXX location and he pulled up my info on the computer. He said that it does show that the ATM did malfunction. He also told me to check back with him on XX/XX/XXXX. I checked back with XXXX on XX/XX/XXXX and he said that he hasnt heard anything. Once leaving to talk to him, I went to the main branch and talked to ( XXXX XXXX ), which is the branch manager at that location. I explained everything to her and she filed a complaint on my behalf. She also told me to check back with her on XX/XX/XXXX. I checked back with her and she told me that the ATM was not over or under for that time period. I did find a couple of numbers for corporate and left a couple of messages, but no one has returned my calls as of yet.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-24
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: Received a credit card via 2 day XXXX XXXX looks totally bogus. Never applied for any credit card. Received on XX/XX/22. Did not call number on back as I believe this is some type of scam. It shows XXXX logo but does not say XXXX. Customer service number on back of XXXX. There was no terms or explanation with the card just a card in an envelope sent in a XXXX envelope.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 050XX
Submitted Via: Web
Date Sent: 2022-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: I received this home improvement loan to waterproof my basement. My basement still has water/moisture that collects. I have contacted the contractor for them to correct the issue but they have refused
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19805
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I stated that inaccurate late payments are being furnished on my report that needs to be removed. Per my request the information came back as : Meets FCRA requirements and has not been removed. HOWEVER, THE FOLLOWING INFORMATION IS IN VIOLATION OF 15 USC 6802 OF THE GLBA. MY NON-PUBLIC PERSONAL INFORMATION IS BEING FURNISHED TO NON-AFFILIATED THIRD PARTIES IN WHICH I NEVER GAVE LAWFUL CONSENT TO DO. As a result, this information being reported ruined my financial reputation and is in violation of 18 USC 894 of using unlawful extortionate means in which you can be held criminally liable for 20 years. These late payments need to be removed immediately as this is a breach of my privacy. Nothing under the FCRA requires the furnisher to furnish any negative information about me so furthermore, I am requesting the name of the person who verified this information was accurate as if they have lawful authority to do so as well as their telephone number and address. This is my last attempt to settle this matter before taking legal action for willful non-compliance for not following reasonable procedures in making my report fair and equitable to me the consumer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 710XX
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: The collection is not from the original creditor. XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has been sending me collection notices for over {$2000.00} the collection is reported as past due. I do not know this company. I have never done business with this company. This company does not have my contract signature.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: XXXX XXXX {$6700.00} I reported that account years ago somebody got into my account and stole all my money and the banks money I was broke then they told me I owed them like I did it I even tryed to XXXX those and they didnt believe XXXX I was saying I would never bank with regions ever in my life
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35020
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My SSN last XXXX digits XXXX. My identity has been stolen.Someone has access to my personal information and has been ruining my credit making outrageous purchases. I have no knowledge of who or what this can be.XXXX XXXX XXXX, account number xxxxx XXXX account XXXX collection. Report balance {$2500.00}. Date opened XX/XX/XXXX. Date reported XX/XX/XXXX. XXXX XXXX, date reported XX/XX/XXXX. Date assigned XXXX/XXXX/XXXX. XXXX {$840.00}. Status date XX/XX/XXXX. Account number xxxxxxxxxxxxxx XXXX. XXXX Date reported XX/XX/XXXX. Date assigned XX/XX/XXXX. XXXX {$24000.00}. Status date XX/XX/XXXX. Account number xxxxxxxx XXXX. Inquiries are not mines ether.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2022-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a letter in the mail from a credit agency ( XXXX ) stating that I have a dept from regions bank and I needed to pay the debt collector. However I do not bank at Regions Bank nor did I have an account with them. Someone has stolen my information and opened and account on my behalf without my permission or knowledge, this is fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33543
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I was fraudulently charged {$29.00} 9 times which came out to {$260.00} on XX/XX/2021. I filed disputes for all of the charges and the refund was approved XX/XX/2021 but I never received compensation I also have called countless times and talked to plenty of managers and they keep giving me the run around saying they will escalate and sent it to there higher ups. So at this point I feel like there should also be Interest because over half a year is considered beyond unreasonable in customer law. The account was XXXX by Comdata.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95838
Submitted Via: Web
Date Sent: 2022-06-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A