Date Received: 2022-08-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: From 2015 till now XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Did transactions banking ect loans mortgage credit in my name when shown fault I was locked out and. Still nothing has been done for me or brother children family I lost everything XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 756XX
Submitted Via: Web
Date Sent: 2022-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-18
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I received a promotional flyer from Regions Financial Corporation in XX/XX/2021 stating I could open a new checking account and receive a {$500.00} bonus if I met the qualifying criteria, including a ) enrolling in online banking and b ) making 10 or more purchases with the account debit card, both within 30 days of account opening. I opened the account and then waited approximately 3 weeks to receive the debit card. From there I made 10 purchases, but the last 3 transactions were held in 'Pending ' status for a number of days, and only processed once the 30 day deadline was past. According to Regions this meant I did not meet the qualifying criteria and the bonus was denied. This feels intentionally unfair and deceptive - by not a ) providing the debit card in a timely fashion and b ) seemingly manipulating the processing date of transactions ( to Regions benefit ) it seems impossible to actually qualify for and receive the promised bonus. I made a complaint to Regions that this practice seemed purposefully unfair and deceptive and have received no response. I also closed my account to avoid receiving further fees associated with the product.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2022-08-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: The bank refuses to order money in increments larger than {$2000.00} so I can withdraw funds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34711
Submitted Via: Web
Date Sent: 2022-08-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-18
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: While checking my credit report, I notice an account from Regions Bank that I believe is not being reported correctly on my credit report. On XX/XX/2022, I sent them a certified letter, using the address located on XXXX XXXX ( See Attached ) informing them that they were reporting inaccurate information on my credit report and requested that they provide me with the information that they used to verify the accuracy of my account. ( See Attached ). That letter was return to the sender as being an incorrect address. ( See Attached ) They are reporting an incorrect address on XXXX XXXXXXXX which is making it more difficult for me to communicate with them. I am asking you to look into this, to see why Regions Bank is reporting this incorrect mailing address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70056
Submitted Via: Web
Date Sent: 2022-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Closed my account with notification and no one can explain why. No letter or email.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 38654
Submitted Via: Web
Date Sent: 2022-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I went in to the branch to advise of hold on my account. They advised that there were some attempts made on my spouse 's card and the account is on hold. I was advised to come back next business day with spouse. I came back next business day and they opened a ticket regarding the issue. I was not provided with ticket number, nor proof of what attempts were made on my account. I was not provided with an XXXX on when they would release hold on my account. I have now spoken with branch manager and fraud division and they keep referring me back to each other advising that they do not have the power to release the hold and it should be done by the other entity. I have no access to my money and have no way of paying my bills.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34741
Submitted Via: Web
Date Sent: 2022-08-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Regions is not protecting me as a consumer. On XX/XX/22 right before XXXX I deposited 3 money orders totaling {$3200.00} into my personal checking account and was told verbally by and via document by XXXX XXXX the teller that the money would be available the next day ( XX/XX/22 ). I checked my bank account on XX/XX/22 ( today ) and saw that not only was the {$3200.00} not available, but the funds I deposited will not be available until XX/XX/22. I am about to make a large purchase, I need my funds available yesterday.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75214
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Overdraft fees are unethical and negatively impact low-income workers and people who struggle with money management. Over the course of two days, Regions bank charged me 3 {$36.00} overdraft fees totaling {$100.00}. I " locked '' my debit card using their " LockIt '' service to prevent any overdrafts, but this service doesn't block automatic payment transactions. I used their online help messaging system and was told that I need to sign up for overdraft protection, which isn't an option for me because it requires that I have MORE money to put into a prepaid card. I called their customer service line after I was in tears from being so overwhelmed. After speaking with a supervisor I was credited ONE fee back, which I am grateful for, but I'm still negative {$72.00} PLUS the amount of the insufficient transactions. I have a good credit score, so I don't want to open any lines of credit or accounts or cards, I just want this company to have a bit of empathy for me when they can clearly see I have paychecks being deposited into my account every week to make up for any insufficient balances. Since moving into a new apartment with a higher rent, I've had to work multiple jobs to be able to afford to live. I am not an excessive spender, but I have always struggled with money management and have anxiety around finances. This {$72.00} could have been used for my water or light bill, now I will have to find another way to pay for those things.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2022-08-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Payroll Card issued from Comdata. I have over {$3000.00} of charges made at XXXX and XXXX and all were unauthorized. I Contacted Comdata and they have refused to provide me the details of the individual charges and will not mark these charges as fraudulent. Because the have not provided me the details I can not file a Police report with the specfic dates and amounts charged on the card. I spoke with them on XX/XX/XXXX and attempted to file a claim with Comdata. They have declined my request for a claim and have not been able to answer how a card can be used without Pin number being used at check out. I was i possession of my payroll card all the time. How can someone got to XXXX and XXXX make purchased without my card being used. I believe possibly ATM machine use compromised my Account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/22 i went to the Regions Bank at XXXX XXXX XXXX XXXX XXXX XXXX Ga XXXX i went into the bank to let the Mgr XXXX XXXX XXXX i would be making a large withdraw from my checking acct to by a car, XXXX XXXX and XXXX XXXX XXXX told me this is what i need to do according to the policey.. This was on XX/XX/22 when i deposited an insurance check for the amt of XXXX. They placed a hold on the check. when i showed them my ID the began referring to me as Sir. I have been with Regions Bank for about 7 or 8 years. No bad checks no Fraud. Even tho every since i started visiting this Branch and had to prove my identity for sum reason. They have been Rude, and discrimination based on my XXXX and XXXX identity This is the closes branch to my home in XXXX. weeks before this last incident i was accused of Fraud, when i tried to deposit XXXX cash thur ATM. message on the screen said go into the bank. On this day i spoke with a man by the name of, XXXX XXXX. He said there was sum type of Fraud. When i asked could u explain he Rudely said, " Check your email and spam '' I did and hadn't received anything from the bank... I left the bank more confused. this and other incident just started making me feel discriminated based on my XXXX and XXXX identity. I finally had enough when XXXX XXXX said she didn't want to help me because i said why does this XXXX keep happing to me at this branch. she told me to leave her office ( i have a recording of this All on video ) i said are u putting me out of the bank she said i have the right to refuse your service because u said XXXX. i explained if this is the way u are going to keep treating me. I want to close one of my acct and take out all the money Now. she said leave my office... I told her if i was doing something wrong to call the police. She picked up the phone and i asked are u calling the police. She called some man, that said he was her Boss. He asked what did i need to have done. i said i have two accts with this Bank an want to close it due to poor Rude and discrimination at this bank. He told her to go ahead and close my acct. while this is going on she kept asking me if i was recording her. I explained that i had been recording all the incident in this bank for the last 6 months due to how i has been treated at this XXXX XXXX location. when she got off the phone i asked her was this going to take longer. XXXX XXXX said all she needed to do is give me my receipt for the transaction. She left me in her office for about 15min to go help another customer. she gave receipts and never signed the cashier check that her boss told her to give me. I started yelling saying this is the worst bank and the discriminated on me do my XXXX and XXXX this is when XXXX XXXX ran over too me saying... U are trespassing and no longer welcomed. He and XXXX stood there laughing at me because she said she wasn't going to help me .... She was right she didn't. i Ended up having to drive 30min out of my way to the Regions @ XXXX XXXX XXXX XXXX XXXX, Ga XXXX XXXX. I explained to the XXXX XXXX at that location what happened. Gave him the check and told him she didnt sign it but sent recipts to my email and gave me a paper one... He said well good news she voided the check. This was strange why give me receipts for the truncation. then XX/XX/22 i get a letter addressed to XXXX XXXX XXXX saying they are closing All my accts .... I have filed a complaint with XXXX XXXX and a guy at @ askregions. He said that they take this kinda situation serious. Somone would contact me and they may want to see my video proof. I have still yet to hear anything from anyone explain why close my acct but no apology or interest in what happened Period.. I am very unhappy and XXXX about this whole situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30035
Submitted Via: Web
Date Sent: 2022-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A