Date Received: 2023-04-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened an account XX/XX/22 and I received a email saying to sign the signature document. I never received a text message confirmation to let me login. So a week later I activated my card and added all the money I had thinking it was okay. I tried to purchase something I got declined over 10 times. So I called the bank they said I had to wait until the deposit post. In order to release the new account hold. So thats what I did. The card didnt work. I called in they said I had to come to a branch which isnt accessible to me because I dont have a car right now and the branch is over an hour away. A representative told me I could fax the document in. Thats what I did on XXXX its been 3 days. I called back today and got told they didnt received it. However I called yesterday and the representative said the document isnt pending no more which is good sign and to give it a business day. I did I called multiple times today. They representatives said they couldnt do anything and to go to a branch. Like I stated earlier I have no transportation to go far away ( an hour away ). I asked if I could just closed the account and they told me to go to a branch. Its a continuous loop. I just want my money. They let me add money but will not let me use or withdraw it. Which doesnt make sense to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76240
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 a debit card that I had in my file cabinet at home, that had never been removed from the envelope and never been activated by me was used for 3 separate ATM transactions totaling over {$700.00} in XXXX, TX, a town over 100 miles from where I was that day. I saw the charges on the next day, when I logged into Regions and I immediately called my son ( this is his account and I am on the account with him. ) Regions also charged {$84.00} in overdraft fees and ATM fees. My son went to his local Regions in XXXX Alabama to file a dispute. That was almost 3 months ago. Regions is refusing to replace the money saying that someone used the actual card and PIN to withdraw the money. This is an impossibility because I went into the file cabinet when the banker told us that the card used was the one that had been issued to me. The card was indeed in the file cabinet, in the envelope from Regions that the card had been sent in. I have the card in my possession right this moment. The card absolutely WAS NOT used to make these withdrawals. We have filed 3 disputes and they keep denying the disputes, not giving us any solid reason. I have also filed a complaint with Regions but was told yesterday that NO ONE will be reaching out to me regarding this complaint. I was also told that I could not speak to whomever investigated the fraud. It seems to me that no one at Regions is being held accountable for the decision and we are getting no satisfying explanation regarding their decision. My son is a XXXX XXXX who is supporting himself while putting himself through school. This is a huge amount of money to him and in fact, it was part of his student loan for this semester. Please help us to recoup this money. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 774XX
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: My business account being charged a business analysis fee monthly by Regions bank when open document nothing is there and I have asked and asked why and there is no report. I was told that's a report and fee charged to all business
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 394XX
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am filing this complaint dating back to XXXX to present. On XXXX I had been in an accident and was hit by a deer. I filed the accident with my car insurance, XXXX, I had also found a body shop who was ready to fix the damage in XXXX of XXXX. When I received the insurance check of XXXX I went to the bank to deposit the check to pay the body shop. I had never dealt with insurance check before and I had thought that was the appropriate way of handling things. Once I placed the check into the ATM on XXXX, a hold was placed on the check for missing an endorsement from my XXXX, XXXX XXXX XXXX. On XXXX the funds were taken out my account for lack of endorsement. I NEVER had access to any of the funds. I contacted XXXX and XXXX XXXX stated the funds had cleared from their account on XXXX and no refund to them from Regions has been made. I have been in contact with the Branch manager, XXXX, at the XXXX XXXX XXXX in XXXX, TN multiple times and haven't gotten a clear answer on why the funds are not able to be released back to XXXX. I used to bank with Regions and do have a joint account balance with my husband of XXXX that has since been shown on my husbands credit report. I have asked XXXX if I were to pay the remaining balance due if the check could be released and he stated, ' I do not know. ' I am unsure why this insurance check is being held in an internal account as I have been told. My vehicle has been completed and ready for pick up since XX/XX/XXXX. I am currently without a vehicle as my 2nd car is no longer drivable. The body shop has stated they will start charging a daily storage fee as it has been 90 days now. I have done everything to try and resolve this matter and I am just wanting my car back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37918
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Regions Bank was included in Bankruptcy and reporting open and past due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30329
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/23 I talked to my banker at Regions Bank and was showed that someone with XXXX, Texas address had taken over my checking and savings accounts unauthorized and took approximately XXXX out my accounts. My banker closed all my accounts immediately and opened me a new account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63136
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My complaint is with Regions Bank in XXXX. My name is on the account with my mom. She passed away on XX/XX/2022. I took them a death certificate after she died and then i tried to close the account and they refused. They told me that i had to get the autopays to stop and then they would close it. I was having trouble getting that information on what was coming out and could not figure it out. I looked in boxes to try and find out where that information was to close them out. They have since told the XXXX XXXX XXXX and XXXX XXXX that I took the checks that the XXXX that I took that money out of that account and I have not used that account in months. I got that bill from that company stating XXXX of those checks equaling {$4100.00} for XXXX, XXXX, and XX/XX/2022 but not XX/XX/2022. My brother and I suspect fraud because something does not make sense to us. Thank you in advance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 720XX
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was a customer at Regions Bank and I was charged illegal junk fees. I paid those fees and I now learned that the government is making Regions Bank pay those fees back. I want to be reimbursed of the hundreds of dollars I've paid out to this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46254
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Last year, I bought 2 vehicles and a house. The following inquiries need to be removed from my credit report as I never applied to these companies for loans. XX/XX/XXXX I need these inquiries removed from my credit report ASAP. Thanks!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I received this XXXX Regions Bank offer in mail a while back. According to the offer, I'll earn a {$500.00} bonus if I do 3 things detailed on the mailer ( please see attached ). I have satisfied all the requirements for the promotional offer but never got the {$500.00} bonus. When I called Regions customer service, I was told since I had a Regions checking account before, I wouldn't be eligible for this offer. However, no where on the mailer mentions that, not even in the terms ( please also refer to the photos ). When I opened this Regions Bank checking account in the branch over 3 months ago, I double-checked with the banker on this matter. The banker carefully read the entire mailer and confirmed that, even I had Regions checking account closed approximately 1 year ago, I would still qualified for this offer, since the mailer doesn't contain any terms that would exclude me from received the bonus. I have contacted the Regions several time ( both calling the customer service number and branch where I opened my account ) on this issue but have never received a straight answer. I feel that I am qualified for this offer and it is wrong to treat a customer this way by making up additional " terms ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30004
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A