Date Received: 2015-07-02
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: My husband and I opened a savings account with Region 's Bank a few years ago and had my husband 's SSD directly deposited. The bank suggested with open a XXXX XXXX XXXX account which we did, not the bank has put us on notice if we do not open a XXXX our savings account will be converted to a regular savings account with numerous fees. I think the bank does not care about loyal customers.
Company Response: Company chooses not to provide a public response
State: AL
Zip: 35235
Submitted Via: Web
Date Sent: 2015-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-01
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Yesterday I made a deposit via mobile banking. I verified the bank received my deposit. It was added to my balance, so my checks were covered that I wrote on XXXX/XXXX/2015This morning,XXXX/XXXX/2015, I checked my bank statement on line, and I had a overdraft fee of {$210.00}. My bank statement shows that my account was overdrafted only because of the {$210.00} that the bank took. I spoke to Regions bank at several levels and was told that the statement presented on line is not accurate. Why? Regions has overdrafted my account for the past 4 months, everytime I have used mobile banking or, looked at my statement at night only to wake up and find that they changed the order of checks already processed with something pending to create an overdraft. I am not perfect and I have a mom on my account that sometimes uses the check card without telling me, so I can understand an overdraft here or there, but we are talking about {$700.00} to {$800.00} in the last 4 months. There is no cooperation from the bank. All I am told is that I overdrafted my account and there is nothing they can do to reverse it. Something needs to be done. I am very frustrated.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 32162
Submitted Via: Web
Date Sent: 2015-07-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-29
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I was charged a {$36.00} NSF charge for an item to posted and my account did not have an negative posted balance. I was told it was because I had items pending that is still pending as of today XXXX/XXXX/15 and the transaction posted to my account on XXXX/XXXX/15.
Company Response: Company chooses not to provide a public response
State: LA
Zip: 713XX
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-29
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I am writing to inform you of predatory lending practice of Regions bank of {$35.00} per transaction that this bank has charged which now has my account in the negative {$310.00}, and to notify you that I have not wanted transactions to process with funds availability. The bank has furthermore not responded about erroneous charges as I emailed the CEO of regions bank, XXXX XXXX at XXXXXXXXXXXX on XXXX XXXX @ XXXX XXXX as time stamped on the email and have not heard back from Regions bank. I understand that banks control currency and therefore think we are their slaves for products such as ( XXXX ) but we are not and as a XXXX I am offended under the United States Constitution that gauranteed my right to freedom of religion, and this must stop or I will need to seek legal civil litigation. The average overdraft fee is about {$30.00} per incident. In addition, many banks charge extended overdraft fees. At Regions it can cost {$210.00} to borrow {$6.00} for six days as a result of the {$35.00} extended overdraft fee. Even worse, nearly 50 % of banks in the country will re-order transactions to increase the number and amount of overdraft fees charged. Rather than debiting money from your checking account in the order that the debits occurred, banks often debit your account in the order that they wished the transactions would have occurred. Because overdrafts are so expensive, the vast majority of people avoid them. In XXXX, an overdraft line of credit is a cash management product that makes sense for everyone. Keeping too much cash is expensive, because it could be better invested or placed into a long-term certificate of deposit. People of all economic backgrounds take advantage of generous overdraft lines of credit, which charge very low interest rates. Borrowing {$6.00} for six days would only cost a few pennies in most large XXXX banks. However, American banks have made going overdraft a sin and high overdraft fees the punishment. As a result, people with money have completely avoided overdrafts. Only a small percentage of the population uses the overdraft product. 8 % of bank customersgenerate 75 % of overdraft fees. Overdrafts have become a short-term borrowing mechanism for people who have no other option. And overdrafts offered by banks are often more expensive than payday lenders. The typical payday lender charges {$15.00} to borrow {$100.00} for XXXX weeks. As I mentioned in the XXXX XXXX XXXX example, large banks are charging much more than that. A banking practice is considered predatory when it meets a few definitions : It targets people with low income or limited financial meansIt charges a price that is dramatically higher than the cost of providing the serviceIt has opaque and complicated pricing that makes it difficult to understand the true cost of the productIt charges the fee when someone is in a vulnerable position and has few alternativesOverdraft fees meet all of those requirements. The price of an overdraft is dramatically higher than the cost of providing the service. Banks charge an average of {$30.00} to decline a transaction, which costs the bank close to nothing. When banks approve a transaction, credit risk is taken. However, the banks are charging effective interest rates above 400 % in the form of fees. The banks are addicted to the revenue, which is why the revenue remains despite the backlash. As overdrafts become more expensive, fewer people will use the service. Banks will extract more revenue from people who have fewer funds and a lower net worth. In my opinion, overdrafts are predatory and action is required. Thank you for your time and attention with this matter and may the peace of XXXX ( through XXXX XXXX, XXXX XXXX ) which surpasses all understand, be with you, Amen. Respectfully, XXXX XXXX of XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX
Company Response: Company chooses not to provide a public response
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2015-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-26
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: On XXXX/XXXX/2015 I filed claim for fraudulent transactions on my account I also called Regions before the transactions even posted on XXXX/XXXX/2015. I have phone records to prove I called so this is the actual day the investigation started. Regions canceled my card and told me to call back because the transactions were still pending. The transactions posted on XXXX/XXXX/2015 and I faxed them a written claim which I still have the XXXX page that shows the date the claim was sent. The total amount of unauthorized transactions was {$2000.00}. Once the claim was filed I had to wait 10 days then I got a provisional credit, and if anything changed I would be notified. 105 days later Regions reversed the credits because the merchant provided some document that had some personal information that just about anyone could get if they had over 3 months to-do so. On XXXX/XXXX/2015 Regions took {$2000.00} out of my account and I had no idea this was going to happen. They told me they sent a letter on XXXX/XXXX/2015, but I did not get it. Even if I would have got the letter it would take a few days for me to receive it. Regions told me on XXXX/XXXX/2015 is when they gave me notice, and even though that is incorrect they still went past 90 days ( max for any claim ) they had to investigate, but for some reason they feel they actions were within Regulation E guidelines. I asked them why they think they were within these guidelines and they would only say they were and kept trying to end the call. I asked then why they did not send the letter certified or a call me, or email me instead of supposedly mailing out a letter. I asked for a copy of this letter and all other support for their decision ion and they told me no that I could go to branch if I wanted. I replied would love to but they took al the money I had and I took vacation time at work because I did not have gas money to make it to work much less a branch. I had just enough cash on me to buy dog food, and I have been depending on neighbors and friends to get food for myself. Regions put me in a horrible situation and can care less they did so. I was lucky to have god people in my life to help me or I would not have any food. This is no means an exaggeration they came close to ruining me completely, and they are still trying their hardest to do so by kicking me while I am down. They altered my ledger on the account so that transactions that already posted or pending would be send back has unpaid and charge me an NSF fee. They did not reverse the credits until XXXX/XXXX/15, but the transactions show up has coming out of account on XXXX/XXXX/2015. The problem with their scam is I used my debit card after these credits posted. That is impossible because I do not have overdraft and my account would have been negative if the XXXX/XXXX/2015 was true. It is not and I printed an online statement that proves Regions pulled this scam and returned transactions that should have been paid. Also I do not think reversal of provisional credits can cause transactions already made by the customer. Regions think it is ok to do so and go past 90 days to reverse a claim but somehow be within Regulation E rules. They think by saying they are I will just accept it a give up. Regions is violating several rules within regulation E and someone needs to stop this and make sure they realize they can not do whatever they want and treat people like they do not mater.. Their defense is no matter what their actions are they are in within bank regulations, and are unable to provide the customer with the reason they did not violate the laws put in place to regulate them. The reason they can not is it is simple math and the math does not add up to be in their favor. Even if one decided to use written notice date XXXX/XXXX/2015 they are still 2 days past the 90 day limit if XXXX/XXXX/2015 is considered valid.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 75220
Submitted Via: Web
Date Sent: 2015-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My wife, XXXX has a XXXX mortgage serviced by Regions Bank, dba Regions Mortgage (loan XXXX, property address XXXX AL XXXX). Regions Mortgage representatives (primarily the "Single Point of ContactXXXX but (all) others as well), have repeatedly misinformed my wife and I regarding possibilities for a loan modification. I have only learned yesterday, XX/XX/XXXX that our loan is not owned by Regions, but by XXXX. Yesterday, I called Regions Mortgage, and the extraordinarily unhelpful XXXX our "Single Point of Contact", was unavailable, and so I had the opportunity to discuss the overdue mortgage with another representative who repeatedly said the my wife did not qualify for loan modification because of the "Investor" requirements could not be met. As this representative repeatedly used the term "Investor", I finally demanded to know exactly who was the "Investor". It was only then that it was disclosed this loan was owned by XXXX. As this is actually a XXXX mortgage, my wife would have been potentially eligible for a loan modification with lowering of interest rate. To my knowledge prior to yesterday, we have never been informed of, or told to read the XXXX website, rather we have been instructed multiple times to research our options at XXXX "Know Your Options". We had dealt only with Regions, who we thought owned the mortgage, and who calls us regularly both by "robocalls" and actual people, so prior to yesterday, were not aware that our loan was owned by XXXX. This was never made clear to us in spite of multiple calls and letters from Regions. Regions obscured the fact that the loan was owned by XXXX, either purposefully in order to deceive, or by gross negligence, so we were unaware we could apply for a loan modification either in XX/XX/XXXX or anytime prior to this and thereby overpaid XXXX of dollars before going into default in XX/XX/XXXX. We have repeatedly asked Regions for a reduction in interest rate, and Regions has always maintained that my wife was ineligible as she has (1) no income, and (2) lack of equity as they maintained we needed to have an appraisal to establish that there was sufficient equity that was needed to be at some level before the loan could be modified. As we knew that the value of the properties in the local neighborhood declined greatly since our purchase, we knew that we had no equity and to pay for an appraisal was wasted money. What we did not know, and we were not informed of by Regions despite our repeated inquiries going back to at least XX/XX/XXXX, was that HARP loan modifications can be done for properties with no equity and in lieu of income, proof of and amount equal to XXXX months of mortgage payments is sufficient. I believe that Regions has been at best negligent and perhaps fraudulently misrepresenting themselves as the owner of this mortgage, and this deception directly prevented the application for loan modification under HARP. We intend to pursue this at all available levels, and any assistance you can provide will be appreciated. Thank you. XXXX
Company Response: Company chooses not to provide a public response
State: AL
Zip: 362XX
Submitted Via: Web
Date Sent: 2015-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-23
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: Today I was charged {$210.00} in overdraft fees on my checking account ending in XXXX at Regions Bank. Regions Bank is an XXXX Company with facilities in XXXX where I live. I had a {$75.00} ACH withdrawal from a financial services company go through yesterday along with a bunch of pending transactions from this weekend. Because the {$75.00} funds were taking out first I have been charged overdraft fees on a bunch of smaller transactions. I spoke with someone from Regions and they informed that it is Regions policy to take out larger amounts first and then smaller amounts. Their justification for this was that " we wan na make sure your bills get paid so we take out the larger amounts first. '' I am not sure that this is a defensible position. Regions had made an arbitrary decision on what order to process their transactions in. It seems to me that Regions should be processing pending transactions for low balance accounts in the order that results in the lowest amount of overdraft fees for their customers. But even if Regions does n't want to take that position, which would be most favorable to their customers, then the transactions should at least be processed in the order that they were made. Had all of the smaller transactions gone through first and then the XXXX XXXX debit, I would only have been charged XXXX overdraft fee. The Regions representative I spoke with informed that I am not eligible to have these funds refunded because I have already had a refund of overdraft fees on this account. I am not requesting a refund of ALL overdraft fees, I am just requesting that the transactions be posted to the account in the order in which they were made. This would result in me only being charged for XXXX overdraft fee. I have done some research and it appears that this process of " reordering '' is happening throughout the banking industry.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 78212
Submitted Via: Web
Date Sent: 2015-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-22
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Back ground info -- several months ago I signed for a loan with a friend because she had no credit, she was with REGIONS BANK and her banker told me I would have to add myself to her checking account so we could receive the loan for her. I did so and for several months she paid as agreed. In XX/XX/XXXX she closed her account without notifying me. Current information -- I have dealt with the local bank on XXXX XXXX in XXXX Florida the last several months. 1 ) On XXXX XX/XX/XXXX while visiting the bank I spoke to one of the officers and he suggested that I deposit the sum of {$50.00} into a new bank account with them and that I could just transfer the payment from my current credit union each month to make the balance of the loan payments. 2 ) On XX/XX/XXXX I received a letter from the Social Security Administration informing me that " on or about XX/XX/XXXX we changed your direct deposit information. We will send your Social Security payments to the new financial institution or account you selected ''. Immediately I contacted the local Social Security office and informed them that I had made NO SUCH request or changes. I was informed the bank did it for me. 3 ) I then proceed to the Regions Bank in XXXX FL and demanded them to explain what was done. I was informed by the bank manager that the only way that the change could have occurred was if I had done it myself or the Social Security office was called while I was at the bank and I told them to do it. I DID NOT EVER CALL, CONTACT, OR REQUEST THE CHANGE BE MADE. The bank manager stated there was NO OTHER WAY it could be done that it was not in the scope of the bank. But clearly IT HAS BEEN DONE BY THEM, and someone is not owning up to this theft of my information. 4 ) On Thursday XXXX XXXX the bank manager called Social Security on my behalf while I was in the office after some great deal of time she and the person on the other side of the phone were able to determine that I HAD NOT MADE ANY CALLS and that the transfer was done by computer. The bank manager was given a number to call XXXX for the XXXX XXXX XXXX XXXX office. they were to have returned her call in XXXX hours that time ran on Friday XX/XX/XXXX and it is now Monday XXXX XXXX at XXXX XXXX with no response from the bank. 5 ) This is causing a great hardship on me because I live on a limited income and ALL of my bills are auto deducted from my bank account at my credit union. 6 ) I have also checked with my credit union and they report that they did not move the Social Security account either. 7 ) Finally I was informed that the Regions Bank account was free and that they would supply me with a debit card in case I I decided to use the account for anything else in the future or if I decided I wanted them to become my primary bank, Of which I informed them I had no intention of doing so that the account was only to be a convenience so as to make the payments. I ELECTRONICALLY signed for the account. At NO TIME was I shown the screen the bank officer was typing on or what i was signing for. In fact it was NOT until I received the notice from Social Security that I read the paperwork that was handed to me on the way OUT OF THE BANK that showed there is an {$8.00} per month charge just to have the account. I feel this is a breach of security and identity theft by the REGIONS BANK and they do not want to take responsibility for it as proved by the branch manager stating they had no control of the information that was transfer to Social Security and trying to tell me it is MY FAULT
Company Response: Company chooses not to provide a public response
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2015-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-22
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: The reason for this letter is to inform you on the amount of time it takes to get a response on a dispute. On XX/XX/XXXX, an unauthorized transaction took place on my card while I was in church. On XX/XX/XXXX, i noticed this transaction on my account. I called and spoke to a Regions Banker and I was told that I could not dispute it until the money was no longer pending. XX/XX/XXXX, transaction is no longer pending, so I called back to dispute the transaction. I was interviewed over the phone. I was also faxed over documents to sign and return. I returned the documents the same day. I was told that it would take XXXX business days up to XXXX business days. I called back on XX/XX/XXXX and was told by a Regions Banker " I 'm sorry that you thought it took XXXX days '' ... In addition to speaking to over XXXX Regions Bankers in a XXXX week period, I 'm still coming up with the same answer, " There 's nothing in the system about your request ''. " It can take up to 10 business days ''. " Please hold for XXXX minutes ''. " XXXX XXXX, there are no notes in the system, your dispute is still pending '' ... After XXXX weeks. I 'm still empty handed. I received a letter in the mail that told me to return the information within XXXX days of filing my complaint or my request will be dismissed. After looking over the letter, I realized that these were the same questions that I have already answered. When calling this past weekend, I was told that your office had not received the information that i faxed over on XX/XX/XXXX, and then again on XX/XX/XXXX. When I was adamant about returning the documents, the representative finally put me on hold again. She came back to say ask, " What time did XXXX fax the information ( on XX/XX/XXXX )? She locates the information that I initially faxed on XX/XX/XXXX. I was then told that it 's being expedited, which i 'm not understanding because I have already reached my XXXX business day. The representative old me to give an additional XXXX business days ... This has been the biggest inconvenience for me. I had to spend additional money to rent a car and borrow money to compensate for the money that should have been in my account. Your policy on disputes is the worst that I have EVER encountered. The communication with the customer service representatives and your fraud department is awful. Your bank locations and ATM 's are a huge inconvenience and this has really pushed me to close my account and go elsewhere. I am passed disappointed in the customer service and your policy for my situation. This has literally had me scrapping up change. As of Friday, I had a utility disconnected because I have yet to receive my {$150.00}. This disconnection also comes with a {$75.00} re connection fee.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2015-06-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-18
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: On the night of the XXXX of XXXX my account with Regions bank was in the positive. I got paid on the XXXX I started transferring funds on the morning of the XXXX and my trans action were already out of my account which was approximately XXXX. It XXXX I had a XXXX with my XXXX. At XXXX she was done with my nails. The only reason I remember that time was because I had a XXXX appointment with the dealership to have my vehicle serviced. At that point she which is my XXXX girl took my card to swipe for my transaction and my card The only reason I remember that time was because I had a XXXX appointment with the dealership to have my vehicle serviced. At that point she which is my XXXX took my card to swipe for my transaction and my card was declined I looked at the car kind of strange because I know when I left the house I had a balance of {$150.00}. So I then gave her a different card to pay for the transaction at that point on my way to the dealership I looked at my account and saw that my account was $ XXXX and some change so I ' then transferred {$68.00} even into the account to bring the account into a positive balance which at that point around XXXX my account was in the positive XXXX some cents. once I got to the dealership I again got online at the dealership and saw that my account again around XXXX was in good standings. On the XXXX I got a text message on my phone stating that my account was in the positive on the XXXX which is today I got a text message about my account saying that my account was on the XXXX I got a text message on my phone stating that my account was in the positive on the XXXX which is today I got a text message about my account saying XXXX in the negative which could not have been right. So I then called customer service spoke to a young lady then asked to speak to a manager the manager I spoke to was XXXX XXXX she stated that my account was correct as I explained to her it was not I had the pictures to show heart and that she could even research it by contacting the credit card department to see what time I swiped my card and she could contact the online department stated that my account was correct as I explained to her it was not I had the pictures to show heart and that she could even research it by contacting the credit card department to see what time I swiped my card and she could contact the online department and see what time I went on to transfer the funds into my account and the last time that I checked it. The overdraft fees that they are trying to charge me are incorrect again as I stated I transferred the funds and my balance was in the positive 20 some cents. along with them charging me the overdraft fees XXXX XXXX hung up on me which is not good customer service either and especially not one that a manager should take. I am not disputing that my account was in the negative on the XXXX when I am stating is that I put the funds in there at XXXX and brought my account and the positive so I never should 've gotten an overdraft fees. I am not disputing that my account was in the negative on the XXXX when I am stating is that I put the funds in there at XXXX and brought my account and the positive so I never should 've gotten an overdraft fee.
Company Response: Company chooses not to provide a public response
State: MS
Zip: 390XX
Submitted Via: Web
Date Sent: 2015-06-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No