Date Received: 2023-09-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/XXXX BP Business Solutions generated an invoice for the XXXX XXXX XXXX account number XXXX with a total balance due of {$2700.00}. The balance of {$2700.00} was due on XX/XX/XXXX. A total payment of {$3600.00} was made on XX/XX/XXXX for the balance due of {$2700.00} and an additional {$980.00} for unbilled transactions for a total payment of {$3600.00}. The {$940.00} was not billed or due yet but was paid ahead of schedule. On the next invoice generated for XXXX XXXX XXXX, on XX/XX/XXXX, BP Business Solutions added an itemized LATE FEE ON PREVIOUS INVOICE late fee of {$1500.00}. The Tems and Conditions of this credit card account agreement states that the highest late fee that can be charged to a customer is 9.99 % for an account of high credit risk. However, since 9.99 % of {$2700.00} is only {$270.00} and not {$1500.00} BP Business Solutions incorrectly and illegally overcharged XXXX XXXX XXXX by {$1200.00}. Please refund the {$1200.00} amount to our account immediately Please refer to the agreement below If Customer does not make full payment of the Total Balance Due by the Due Date, then Customer shall pay a late fee equal to : ( i ) the greater of ( a ) seventy-five dollars ( {$75.00} ) or ( b ) 5.00 % of the New Balance ( defined below ), or ( ii ) the maximum amount permitted under applicable law if less than the amount in subsection ( i ). However, if Customer is deemed to be a High Credit Risk Account as defined below, the applicable late fee may be increased to the greater of up to seventy-five dollars ( {$75.00} ) or 9.99 % of the New Balance amount for each billing period for which full payment of the Total Balance Due amount was not received by the Due Date. In addition to a Late Fee, XXXX reserves the right to assess, and the Customer agrees to pay, an Interest Charge equal to the current Prime Rate + 23.99 % times the prior balance amount, pro-rated for the portion of a year represented by the billing frequency ( i.e., 1/52 for weekly cycle, 1/24 for semi-monthly, 1/12 for monthly cycle ), or the maximum charge permitted by law, whichever is less. The fact that XXXX may charge interest if Customer fails to make full payment of the Total Balance Due by the Due Date does not in any way authorize the Customer to elect not to pay such Total Balance Due by the Due Date, nor does it indicate that XXXX has consented to the failure by Customer to make such full payment. The New Balance amount on each Account is calculated just prior to the billing date and equals the Total Balance Due from the last Account statement plus any additional posted purchase transactions. XXXX also reserves the right to charge a Returned Check Fee of up to fifty dollars ( {$50.00} ) or the maximum amount permitted by law, whichever is less. If XXXX deems Account uncollectible or institute delinquency collection proceedings by sending Account to an outside collection agency or attorney for collection, Operator may stop sending Account billing statements. However, fees will continue to accrue whether or not XXXX sends Account billing statements. Customer must notify Operator of a change in Customer address by contacting customer service by telephone or mail. Operator will mail or deliver the billing statement to only one address
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80239
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited XXXX $ into ATM number XXXX on XX/XX/2023 at XXXX XXXX. The atm malfunctioned, took the XXXX $ and spit back out my debit card with a receipt stating, We are unable to process your transaction due to a technical problem. If your items were not returned to you, please visit your nearest regions branch. They gave me a provisional credit of the XXXX $ the next day, stating they would investigate the claim. The sent me a letter in the mail stating that the ATM was counted and the balance was correct, basically telling me that I didnt deposit any money, and that they didnt believe me. So the XXXX $ was taken back out of my account. I have tried numerous times to see the atm footage, but they refused to show me anything. At this point regions is basically stealing XXXX $ from me. I have a long history with them of large cash deposits. Now I am worried I wont ever get the $ back, and they have done nothing to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35242
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have been a customer of Regions since XXXX. I opened a dba account for my XXXX XXXX XXXX XXXX in XXXX. Despite seeing my history of depositing over XXXX XXXX dollars a month for years and understanding my business was profitable they have turned me down numerous times for a business account and a line of credit. Why? Overdrawn account and apparently my credit score. Regions made a public promise to invest in the XXXX communities. Regions would not accept the fact that as a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX medicaid XXXX sometimes our deposits would be late. Late does not mean not received. However they took their money off the top and they denied opening me a business account over and over but would take out overdraft and other fees. They would also deposit money on the account out of order, make you think withdrawals were taken immediately which was not true. No one carries a check book or bank register with them but I started. Then acted as if it was my fault. I thought it was. It wasn't. They had not one good credible reason for denying my business this account. The last straw was one of the bank managers telling me the reason they could not open the account was they were a " conservative '' Over the years if I had a line of credit, allowed to open a business account, and access the privileges that goes along with it I would have started to have a relationship with a bank. I knew the staff at the bank and they knew me but not well enough to help me at a crucial time. The OD Grace period is not helpful just another ploy, it causes XXXX and reminds the customer they are still not valued. When she used the word CONSERVATIVE I was not shocked, how dare you, wow. I am conservative as well in some situations however she used it as a code word and made me immediately think of racial discrimination. She could provide no other reason. Not one. Now they won't even allow overdraft. I can't get an account from another bank because they only look at your credit report never asking the customer what happened, never giving them a chance to explain.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37211
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: There are 3 hard inquiries listed and XXXX. The was a data breach with all 3 credit bureaus. I have not provided or requested a credit iniquiry from any institution. I have not supplied proof under the doctrine of estoppel by silence, Engelhardt v. Gravens ( mo ) 281 SW 715,719, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists. i have contacted all three creditor reporting companys
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 38018
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XXXX of XXXX, my auto-draft function did not go through by no fault of my own. I spoke with someone at the time who called to collect, I explained the situation, she informed me that it had already reported delinquent. I escalated the issue, created a ticket, spoke with someone in IT whos acknowledged error. However, they insisted that I was legitimately late. I disputed the negative report twice ( I believe ) with the bureaus, and Regions claimed no error occurred and I continued to be reported as late. Today, XX/XX/XXXX, I received a letter from Regions Bank with a check for {$41.00} and an explanation that between XXXX, they have determined that their recurring payment system did not work as expected and failed to make a payment to my card as I have requested on one/more than one occasion. I paid dearly for this error as it hindered my ability to refinance my mortgage at a time of divorce and I have more than paid an unfair price for credit due to the near XXXX points dropped in my credit score. I just checked my report today and it STILL reflects 30 days late despite their acknowledgement of their fault. I want it fixed on my credit immediately and I want paid more than the {$41.00} they think they owe me for denying my dispute on more than one occasion then claiming responsibility 6 years later.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 720XX
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Incorrect exchange rate
Subissue:
Consumer Complaint: On XX/XX/2023 at XXXX XXXX, I went to my local branch of Regions Bank to purchase {$1000.00} USD to the equivalent value in Chinese Yaun, or CNY. Upon requesting the purchase in the same language I just previously typed, the teller at the counter stated the funds would be there the following Monday the XXXX there would be a XXXX charge for doing so. I agreed to the fee. And she deducted the {$1000.00} from my checking account. Then stated the exchange rate would be {$6600.00}. I showed her on my phone that the current exchange rate at the exact time of purchase was XXXX. She said that's what their computer was saying. I stated it was incorrect, and that we could settle the difference when my money arrived. Upon receiving the Yaun requested thay handed me {$6600.00} CNY. I asked about the difference from the KNOWN Rate. And she said that's all I'm getting back. I tried talking to the Bank manager, I tried talking to corporate headquarters, thet referred me back to the branch. When asked if it made any sense to purchase the equivalent of XXXX USD to CNY, and not receive it??? They said I was screwed. Then when I asked to sell them back the same {$6600.00} on XX/XX/XXXX when the actual exchange rate at the time was {$7200.00}, she offered me {$650.00}?! So the Bank is willing to steal {$350.00} from me! For my original {$1000.00}??!! I have tried everything I know to do. So I'm asking for your help. Thank you. XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: My father took out a HELOC in XXXX when I was 14 years of age. He died a year and a half ago on XX/XX/XXXX. I have faithfully been making payments on his behalf since he passed, and I am only seeing the balance on this loan increase, as the payments I am making are only going towards interest. Furthermore, he had XXXX and had a {$55.00} or so per month payment. Since his passing, I pay at least $ XXXX $ XXXX. He and my mother were still married at the time ( divorced in XXXX ), but the Deed of Trust lists my father as an unmarried man. My mother had no knowledge of this loan until after my father obtained it. This is not my loan, and it is unfair that I am carrying this burden on top of losing my father, for a loan he took out when I was underage and had no say in. I request this be looked into and humbly ask for it to be forgiven all together, as I believe Regions Bank has received their {$30000.00} back that was loaned to him 16 years ago. I have reached the end of my rope here, and am asking for assistance and mercy. I can provide proof of his death certificate and obituary.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Regions bank Regions bank overdrew a debit card transaction and then proceeded to charge me XXXX of XXXX in over draft fees over the next month. These fees are illegal and this has been decided by a federal court. I closed my account because they rob their customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73135
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I wired in three payments from my bank Regions bank a total of {$150000.00}. The last one was XX/XX/2023. I found out it was a scam after I tried to withdraw money and the company called XXXX told me through the customer service chat I needed to pay 10 % upfront to get any money. I googled XXXX and spoke with the fraud division and was told it was a scam. I filed a police report, notified Regions bank, FTC and now you. Regions told me they did not have insurance for this because they used the information I gave them, they did request refund from the other bank but I haven't heard anything yet.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70065
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: In XXXX I moved to XXXX from XXXX, I had an account at regions bank, they closed my account they told me it was because they do not have a branch on the XXXX XXXX, I still had XXXX $ in the account, since then they have collected all my stimulus from the irs and XXXX transfer for my business and will Not release my funds, they said I have to come there to close the account which I have proved I am unable to get on a plane due to Health issues my cousin has power of attorney and they still wont close my account and mail my check they are still accepting money on my behalf and keeping it. Ive tried so many times to get my money out of this bank account and on top of all this they are changing me XXXX $ a month to keep my account open they also is still accept my XXXX ect on my behalf
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95822
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A