Date Received: 2016-02-27
Issue: Advertising and marketing
Subissue:
Consumer Complaint: I applied for a card with higher credit limit and was offered a card with a lower limit. During the application process I was told by the banking manager that my application needed further review to clear a credit exception. At that time, I was told my the banking manager I would be approved because she has a relationship with the underwriter due to the credit issue being mine. It was a minor collection that was misreporting ( currently now being disputed ). The issue is I was told by the banking manager that I would be approved for the original card request however approved for a card with a lower credit amount and features.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2016-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-26
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: Regions Bank took money out of my savings account to cover an overdraft fee which my daughter incurred. The company stated because I am listed on her account that they can go into my account and take any fees due if she does not pay for them. I am not happy because I was made aware of this after the fact of Regions Collection going into my savings account and taking money out without my authorization. I feel like a victim of Identity Theft. This is a policy that should be changed. No one including Regions Bank should go into my accounts and take money out without MY AUTHORIZATION,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35020
Submitted Via: Web
Date Sent: 2016-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-23
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I deposited {$1800.00} from my husband 's account into my daughter 's Regions Bank account ( she is away at college ). They placed a hold on my deposit for 9 days because " they have confidential information that the item may not be paid. '' I nor my husband have ever written a bad check and we are almost XXXX. I would like to know what confidential information they have that it wo n't be paid. The {$1800.00} cleared my husband 's bank account the very next day. It is not right for them to get exclusive use of my money for no valid reason.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35055
Submitted Via: Web
Date Sent: 2016-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-20
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: Regions has processed a transaction instead of rejecting it as I had refused the overdraft protection on my business checking account. I was then charged an exorbitant {$36.00} overdraft fee. Upon talking to the XXXX XXXX, LA branch manager on XXXX XXXX, 2016, I was told that after a certain period of time, accounts are automatically enrolled in the overdraft protection, even if the account holder initially refused the service. Regions and the branch manager refused to remove the {$36.00} overdraft fee.,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-15
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I applied with Regions Bank to obtain a mortgage for my first home. I picked out a house for XXXX in XXXX XXXX and closing would be XXXX on XXXX/XXXX/XXXX. I received a closing disclosure estimate on XXXX/XXXX/XXXX through email with cash to closing of XXXX. I have a deposit of XXXX which will bring the cash to close to XXXX. I continued to receive closing disclosure through the mail two more times with different numbers. The initial amount and cash to closing is XXXX difference. I figured it is just a mistake because I have yet been approved by Regions and they are still working on my paperwork. The numbers will be straighten out once my loan is approved. My loan is finally approved on XXXX/XXXX/XXXX but Region loan officer have n't given me the final estimate for the closing disclosure. I contacted them multiple time throughout XX/XX/XXXX to XX/XX/XXXX, which is closing day. The loan officer told me that they are waiting for final inspection on the house before the final numbers can be given out. Final inspection was on XX/XX/XXXX and I still have n't receive the closing disclosure. XX/XX/XXXX, the day before closing, I received the final closing disclosure. The cash to close was XXXX with a credit from XXXX of XXXX. I called the loan XXXX to inquire about the credit and he said that Regions would pay part of my closing cost. In my mind, I thought it was Regions gave that credit because I was promised a 3.875 rate with XXXX discount points from my loan officer but he never gave it to me. On the final closing disclosure, the rate was 3.75 % with .5 % points. I thought that credit is because of that discrepancy. My bank could not wire my cash to closing to the attorney because it was late in the day so I had to wait the day of closing to wire the cash. Regions told me that they could n't process my final closing disclosure because their computer had a glitch so that is the reason I receive the closing disclosure a day before closing. On the day of closing, XX/XX/XXXX, I went to my bank which open up at XXXX. I called my attorney that I will be a little late. At XXXX, Regions sent me another closing disclosure. This is 20min before closing, are they serious? I am about to enter my bank to wire the funds and they sent me a new closing disclosure? It turns out my cash to close is XXXX, not XXXX. That is XXXX more than what they sent me on XX/XX/XXXX. What happen if I already wire the money and I am sitting at the closing table and they sent me that final closing disclosure? I should have receive the final closing disclosure 3 days before closing like the law recommended so that I can plan out my days before closing and getting all my funds together. What if I do n't have that extra XXXX to close? I would have defaulted at the closing table. The builder will charge me XXXX per day if I do n't close on XX/XX/XXXX and I could be facing legal suits from them. The only thing the loan officer told me is that he ca n't do anything for me because that is the final number. I can walk away and redo the loan but I have no choice but to close on XX/XX/XXXX. I am backed up in the corner, I have to close. By receiving the closing disclosure 20min before closing was very discomforting in the services Regions provided. The final number could have made me not close that day. XXXX is a lot of money for a last minute update. I contacted Regions customer service and told them my situation and all they said was the complaint is filed and they may or may not contact me. Are your serious? I need to be contacted so that I can be heard. I received multiple closing disclosures and I do n't even know which is real and which is fake. I was approved on XX/XX/XXXX and closing is XX/XX/XXXX, if there was a glitch in the system why did n't they tell me and waited until the day of closing to tell me? That is too convenient.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30083
Submitted Via: Web
Date Sent: 2016-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-12
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: Regions Mortgage is reported wage earner on credit report. The loan is being paid outside of the chapter XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38017
Submitted Via: Web
Date Sent: 2016-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-10
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: This submission is in reference to previous complaint with number XXXX. Regions replied to me directly via USPS mail ; however, the response does not appear on consumerfinance.gov. The efforts and response of Compliance Analyst XXXX XXXX are both greatly appreciated. My concern regarding the uncollectible balances is that derogatory remarks are still being posted on my credit and or background. Outreach attempts from collectors are more annoying than frustrating, but negative background information regarding uncollectible balances which I refute, Regions places in a state of cease and desist, and further which may wind up being deemed totally invalid, are very damaging to me. In mid XXXX XXXX I received by mail an offer from the most recent collections affiliate offering a 50 % settlement. The mailing was received at my new address which means that either Regions provided my new address to them from the CFPB complaint or that there are skip tracers stalking me and neither scenario is good. Between XXXX XXXX and the time that the account ending in XXXX was closed in XXXX Regions assessed and kept nearly {$2000.00} in fees which helped to create these uncollectible balances and have since proceeded to stalk me and profoundly harm my reputation. I have not paid a single overdraft fee since XXXX and I currently have deposit and checking accounts at multiple banks. Please also note that from XXXX XXXX until XXXX XXXX, a time during which Regions paid Regions rather than my intended payees, I additionally paid the balance on the overdraft account down from over {$500.00} to the remaining uncollectible balance of {$260.00}. One of the intended payees was XXXX XXXX XXXX, another citizen of the finance community which ultimately took my automobile in XXXX XXXX due to missed and late payments. The original checking account ending in XXXX was opened in either late XXXX or early XXXX and the overdraft account was opened shortly thereafter. In XXXX XXXX the XXXX account was replaced by the XXXX account but the overdraft account never got linked to the new checking account and, regardless of the reason that happened, at the time I was told incorrectly that the overdraft account had been associated with the new account and would function exactly as it had for nearly 15 years. Over the next 18 months that followed Regions Bank, with billions of dollars in assets, was unable to assist me in any way at all other than leaving the account open to increase their fee revenue and it was very easy for them to see that I was already in a financially desperate situation at the time. As for the fraud forms, they are much appreciated and very familiar to me since I have completed many such forms and affidavits since the first identity crisis in the year XXXX. In fact, a notarized affidavit was provided to Regions XXXX in XXXX regarding fraudulent charges on my checking account. The situation had become so dire that I had resorted to multiple internet loans and had become a victim of the unauthorized payday loan scam. Despite the fact that I did not authorize the payday loan fees, Regions refused to refund the approximately {$60.00} that were successfully withdrawn or any of the numerous additional overdraft charges caused by the unauthorized debits and attempts. My main current objective is the improvement of my credit, background and reputation. The direct and indirect damages caused by the events described in my CFPB submissions are immeasurably significant but they are not irreversible. Since XXXX and even prior to that I have been fortunate to have maintained a consulting relationship with XXXX of the largest sports and entertainment venue/teams in XXXX. My feelings about Regions Bank have impacted many business and/or personal decisions since XXXX and will apparently continue to do the same.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2016-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-10
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: This complaint is in reference to perceived unfair, inconsistent and poorly explained " HOLDS '' on deposited funds into an ordinary business checking account at Regions Bank ( Regions Financial Corporation ) in XXXX, North Carolina. For several years, I have experienced inconsistent treatment regarding " HOLDS '' on deposits into a corporate checking account. On some occasions Regions Bank ( heretofore referred to as the " bank '' ) would make deposited funds available on the next business day, while on other occasions they placed a " HOLD '' on the funds. Mind you, the deposits to which I refer are checks payable to my corporation from the very same, reputable issuer ( client ) and drawn on an equally reputable local bank. Most recently ( XXXX XXXX, 2016 ) I made a deposit into my business checking account and was informed there would be a 7-day hold on the funds. After hearing from an officer of the bank via e-mail I learned that she had reviewed the case and stood by the hold for reasons that she described as an unusually large deposit into an account that averaged smaller deposit amounts. She represented this to me in vague terms, only citing my average balance and my average deposit amount, with the implication that those numbers were sufficiently low to flag this deposit for an extended hold. I was not provided with details regarding their hold policy nor has the bank made me aware of relevant calculi that would flag such a hold, leaving me, as a consumer, unclear and suspicious about their business practices. Further, I 've requested information from the bank regarding the status of the funds they are holding, more specifically, if those funds had indeed become assets of the bank during the hold period. They have not responded to these reasonable consumer requests nor have they responded to my question as to whether the my funds on hold were collecting interest for their institution. Regarding this specific deposit hold, the bank officer produced a document that was purportedly given to my wife when she made the deposit. This document stipulated that there would be a 7-business day hold on all but {$200.00}. Firstly, my wife never received said document and secondly, according to the bank 's own document, I 'm owed immediately ( at a minimum ) {$200.00}. As of this writing, a full two business days later, I have yet to receive the {$200.00} credited into my account. This simple fact alone indicates a lack of good-faith from the bank, and in my mind they are ( again, at a minimum ) illegally holding {$200.00}. I 've tried repeatedly to work with the bank in good-faith, asking them to perform normal due-diligence by contacting the issuing bank to verify the funds, then release them to me in total. The bank has offered nothing but vague explanations and utter dismissal and intransigence in dealing with me on this matter. Meanwhile, I 'm now overdrawn on my accounts, paying significant overdraft fees on a daily basis, until they release the hold on my money. I do hope their intransigence in this matter is n't relative to the fact that, while they hold my money, they stand to impose and collect significant overdraft fees. Again, this notion goes to my cause for concern regarding their ethics and vague business practices. I hope that the Consumer Financial Protection Bureau can assist in ameliorating what I consider to be unfair and unethical banking practices, of which I consider myself a victim. You have my explicit permission to publish the above description so that other consumers may become aware of Region Financial Corporation 's business practices as they relate to their customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 276XX
Submitted Via: Web
Date Sent: 2016-02-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-09
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: Regions bank is finding ways to rob consumers of their funds. I had {$46.00} in the bank when XXXX charges came through for {$39.00} & {$6.00}. There was enough funds to cover XXXX of the charges, but they charged me nsf fees of {$36.00} each for both charges. This is bank robbery but Regions Bank is the one doing it. They are finding creative ways to steal from their customers XXXX/XXXX/2016 FEE MONTHLY FEE {$8.00} - {$82.00} XXXX/XXXX/2016 OD FEE PAID OVERDRAFT ITEM FEE {$36.00} - {$74.00} XXXX/XXXX/2016 DEBIT PAPER STATEMENT FEE {$2.00} - {$38.00} XXXX/XXXX/2016 CARD XXXX XXXX {$39.00} - {$36.00} XXXX/XXXX/2016 OD FEE PAID OVERDRAFT ITEM FEE {$36.00} {$3.00} XXXX/XXXX/2016 CARD XXXX XXXX {$6.00} {$39.00} XXXX/XXXX/2016 XXXX XXXX XXXX XXXX XXXX {$11.00} {$46.00} XXXX/XXXX/2016 DEBIT LOAD TO CRD # XXXX {$5.00} {$34.00} XXXX/XXXX/2016 CARD XXXX XXXX {$36.00} {$39.00} XXXX/XXXX/2016 DEPOSIT DEPOSIT {$63.00} {$75.00} XXXX/XXXX/2016 XXXX XXXX XXXX XXXX XXXX {$7.00} {$12.00}
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2016-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-09
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: This is a complaint about Regions Bank and a warning to everyone out there about this banks on-going promotional frauds and consumer abuse. They advertise numerous promotional bonus offers to consumers to open a new bank or credit card account - offers which specifically offer dollars bonuses ( {$100.00} ) - but BEWARE - after you sign up - getting the actual bonus will be an outrageous hassle. This bank appears to have an organized scheme to delay and deny ACTUAL PAYMENT OF THE BONUSES by stalling hassling and denying consumers under the guise of " confirming '' or verifying '' whatever comes to mind to frustrate the attempt to collect the bonus. Even letters to the president and CEO wo n't work. All you will get is more hassles. This bank is crooked in this regard so I would advise anyone and everyone to avoid opening ANY accounts with them. I am making Consumer Protection complaints and publishing notices everywhere in an effort to combat Consumer Fraud and Abuse by Regions bank.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 34232
Submitted Via: Web
Date Sent: 2016-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes