Date Received: 2018-01-12
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: I had a installment loan from Regions Bank account number XXXX I was paying on time until XX/XX/XXXX when my daughter got hurt in hurricane Harvey let them know why I could n't make the payments then in XX/XX/XXXX I and the rest of my family had our house distroyed do to hurricane Irma. Called and explained that regions bank took the little bit of money I had in my checking account without my permission and applied it to the loan then reported it as late with the credit bureau 's and closed the loan out so I could n't borrow any more on it they have gone in and taken 5 payments out of my checking account even knowing I am struggling to get my feet back on the ground they did n't care about anything but their money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32065
Submitted Via: Web
Date Sent: 2018-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-11
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I have a small XXXX business and use the XXXX gas cards to purchase gasoline. 1 ) We receive monthly statements with 5 other monthly reports via email. 2 ) The customer statement shows the total balance for the month, but it doesn't shows fees showing in a different report " the management report '', when we pay the bills normally within 48 hours our accounts payable don't look at the management report, ( we think that the public would like to see extras fees and charges in the main " customer statement '' 3 ) We send the payment right away and the credit card company receive the payments late in some cases, charging us around {$240.00} in fees for the last 2 month. ( but more in the course of the year ) 4 ) They give us 15 days to pay the bills, but they send statements on weekend, or the day after the closing statement ( seems like the are trying to cut days so the statements get in customers hands later, we are under the impression even if we send the payment right away it doesn't allow enough time for the mail to get the payment there on time ). They won't be able to change the term to 30 days. 5 ) I called today and express my concern and the lady gave me her apologies because it was the system fault because the payment get there before the due date but because of XXXX it was posted on the XX/XX/XXXX, ( what if I wouldn't call, would they reimburse me the money. I doubt it ). 6 ) We are really concern about to how many people is this happening, I asked the lady and she said that nobody call about the issue. I doubt it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 535XX
Submitted Via: Web
Date Sent: 2018-01-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Marital Home was foreclosed on in XX/XX/XXXX, and the time of the foreclosure my now ex husband and I were in the process of divorce. In XX/XX/XXXX, the ex was given the marital home with order to pay all financial responsibilities on the home. Despite calling XXXX XXXX to update my address, I was never provided with any information regarding when the loan was defaulted on, remedies which were being discussed between my ex and XXXX XXXX, any updated information about the foreclosure or any information what took place during this process or how to find out about anything on the loan for which I was responsible. Furthermore, I later discovered the ex withdrew my name off of the Homeowners Insurance policy prior to the divorce and added his son on the policy with XXXX XXXX. I also later learned that XXXX XXXX paid my ex a sizeable amount to vacate the premises and give up the keys to the home in return for his Right of Redemption. However, none of this information was ever discussed with me and I only found out the Home was actually foreclosed on in a subsequent divorce hearing in XXXX County Family Court. In addition, Ive had to answer in court process to XXXX XXXX for the HELOC Loan which was also secured by this Home. XXXX XXXX has had zero problems in reaching me by phone and mail, which it has sent documents regarding this lawsuit against me, which is currently in ongoing lawsuit. However, Ive yet to receive any information again regarding the information described above in 1st lien for this debt. The ex had the financial ability to pay both of these debts, however simply choose not to pay to ruin my credit, make sure I received no equity or the possibility of securing the home later. XXXX XXXX also changed both monthly bills addresses for the 1st lien and the HELOC lien to my exs company address, which was conveniently hidden from me. While I understand Regions Mortgage can not be held responsible for my exs lack of communication, I am appalled something like this is allowed to happen without any consideration of my input when I too was responsible for the Note.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36830
Submitted Via: Web
Date Sent: 2018-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-11
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Our company XXXX XXXXXXXX XXXX had an account with XXXX XXXX for the year of XXXX. Since we had the card every month we noticed different charges to our statements. Between XXXX and XXXX we noticed that a {$95.00} admistrative fee had been accessed to our account every two weeks. Our contract stated that as long as we paid our bill in full and on time before the due date we would not be accessed any fees. We noticed in the disclaimer that {$10.00} can be accessed to our account each billing statement. This admistrative fee could not exceed {$10.00}. When I called, the supervisor agreed with our accessment and settled the complaint with a settlement that no fees be added to our account for the remainder of the year. On XXXX XXXX, XXXX I noticed a late fee of {$610.00} was on our statement. This is a fuel/maintenace card in which we spend about {$5000.00} each month on fuel/maintenance so our balance is usually high each billing cycle. {$600.00} can go unnoticed if we didnt pay attention to the statements. We pay our bill online via XXXX XXXX 's website. When prompted we are warned that once we press " initiate payment '' we are agreeing that payment in full will be deducted from our account. At that time entering a different amount was not an option. Our bill is due each month on the XXXX and we have always paid the bill on time and in full. So when I spoke with a supervisor in XXXX, he stated that their computer system did not recognize the XXXX dollar cents in their software that particular month. In turn he reversed the charges and advised that I pay the full amount without the late fee. His resolution was to promise that no fees will be added to our account for the remainder of the year. I reminded him that this was already in place. On XXXX XXXX and XXXX I called XXXX XXXX to ask why my payment has not posted from my bank account. The young lady I spoke with assured me that the payment must be in processing. On XXXX XXXX I attempted to pay my bill and noticed a {$610.00} late fee was charged to our account. I immediately called and spoke with a supervisor named XXXX. XXXX was very rude and short with me. I tried to explain to XXXX that I know what the mistake is but, he refused to listen and he refused to look into my account dated for XXXX. Upon futher investigation I noticed that on XXXX XXXX a day before our payment due date {$610.00} was electronically deducted from our bank account. This was the same day I called and inquired why my payment was not posted. So at this point it seemed as if the {$610.00} was a late fee but, why was it deducted the day before our due date and who authorized this payment. Secondly if they withdrew the late fee why am I being charged again for the XXXX bill? Therfore, I called XXXX XXXX and requested a phone number and address of the corporate office. I spoke with three agents this day in XXXX and to no avail. I was transferred each time only to be told that customer service is the only department I could speak with because there is no corporate office or department that I could contact. Finally, I spoke with an agent who said that she could take my complaint but, there will be no where to send the complaint. She basically said that she could take all my information and write the complaint and it will just sit dormant. So on XXXX XXXX I spoke with an agent at XXXX XXXX whose name was XXXX. XXXX took the time to go over my account and said that a partial payment was made in XXXX XXXX. I asked blue to do the math with me and when she deducted the late amount she realized that it equaled the amount submitted which in turn confirmed that I spoke with a supervisor who advised me to pay that amount minus the late fee. I am baffled that she can not see in my account to verify what I was telling her was true. I asked XXXX to repeat my due date ( XXXX ) then look at the previous month 's payment and date. That bill was paid in full on the XXXX. XXXX stated that she would dismiss XXXX late fee after she took the time to see the error. At this point I asked her to please provide me with details of why and who authorized XXXX XXXX to electronically withdraw {$610.00} from our account a day before the due date. I was placed on hold for awhile before she returned and said that she could not see details for this withdrawal and a supervisor will be contacting me shortly. As of the date of this complaint XXXX XXXX has not contacted our company in regards to these charges and the unauthorized withdrawal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60644
Submitted Via: Web
Date Sent: 2018-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our mortgage was sold to XXXX XXXX aka Regions in XXXX. Over the course of this loan, we frequently shopped around for cheaper insurance rates due to the fact that we were remodeling the house and we had builders risk policies that are very expensive and change drastically from agent to carriers. Anytime there was a change on our part, XXXX XXXX would take this opportunity and force place hazard insurance coverage many times the norm at astronomical rates. Over and over we would contact customer service, provide proof of coverage and Regions would credit our loan. We did this many times, I couldnt even speculate on the number of times this took place! At one point after speaking to a research representative we finally showed proof of continuous coverage and was told, that at this point you have provided all necessary documents and we will credit everything back and get you back to your original payment amounts, with no unnecessary added insurance escrow! But, for some unknown reason, Regions, out of no where, not only asked for proof of insurance again, but added enormous amounts of unneeded insurance! They also went in and added a force placed policy in XX/XX/XXXX for back insurance for years prior??? However, it gets even worse! Over the last year, this already problematic issue turned into a nightmare. Regions has negatively affected our Excellent credit scores that we worked very hard to attain, because of the huge importance of the need to have excellent credit in our industry and profession! Regions did this by returning each monthly mortgage payment that we had setup on auto pay for the exact reason of never missing or having the possibility of being late and then reporting to the credit bureau that we are in default. The payments in the amount of {$3000.00} have been received and cashed by Regions, but then Regions issued and mailed a check back to us. To date we have not cashed any of these checks that date back to XX/XX/XXXX, nor has Regions applied any of the payments that they received and cashed from us to our loan. Regions claims we are nine months delinquent because of the forced placed insurance which increased the monthly payment and is threatening to foreclose. We have provided proof of coverage to them, like I said numerous times. However, they refuse to remove the escrow which more than doubles the monthly mortgage payment. The mortgage is an interest only with no escrow account, as we pay our property taxes and hazard insurance directly. We have had issues with the insurance with Regions from the very beginning of the loan, but XX/XX/XXXX we now had issues with property taxes as well. Although we paid our taxes annually, we had to resolve this issue too and ultimately sent the funds in full to Regions in good faith. Regions sent {$22000.00} on XX/XX/XXXX and sent {$24000.00} on XX/XX/XXXX for payment of property taxes. Both payments were sent well in advance of the due dates required for the given years. We have attempted to resolve the issues with this loan, and thought we had. As on XXXX XXXX, XXXX we have email correspondence from a Regions Research Specialist stating, you have received a refund for every lender placed policy that was paid from your escrow, except for the period from XX/XX/XXXX-XX/XX/XXXX. Once we received proof of coverage for that time period, we can refund that as well. Then on XX/XX/XXXX, a letter was received by mail that an earned premium of {$25.00}, XXXX will be billed to your escrow account for the coverage we obtained for the period of lapse in your coverage. We contacted Regions again and threatened to get a lawyer if this continues. After that conversation, letter after letter was received with forced placed policy dating back to XX/XX/XXXX. Now suddenly we are being charged for force placed insurance policies in 2017 for the year of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. How can insurance be obtained and charged to a customer in the past? Forced Placed Hazard Insurance Policies from XXXX XXXX XXXX XXXX were issued as followed : An issue date of XX/XX/XXXX, we received notice of Forced placed insurance policy for the effective date of XX/XX/XXXX-XX/XX/XXXX. The total premium {$18.00}, XXXX Another issue date of XX/XX/XXXX, we received notice of Forced placed insurance policy for the effective dates of XX/XX/XXXX-XX/XX/XXXX. The total premium of {$20.00}, XXXX. Then issue date of XXXX XXXX, XXXX, we received notice of yet another Forced placed insurance policy for the effective dates of XX/XX/XXXX-XX/XX/XXXX. The total premium of {$26.00}, XXXX. A issue date of XX/XX/XXXX, we received notice of Forced placed insurance policy for the effective dates of XX/XX/XXXX-XX/XX/XXXX. The total premium of {$24000.00} Of course we have questioned this and No one at Regions can explain our account to us or the excessive charges applied to our mortgage. This has negatively impacted us, as we can not refinance our mortgage with us reportedly not paying the past nine months. This home has approximately {$800000.00} mortgage balance, but is valued and insured for {$4.00} million. We have invested hundreds of thousands of our own money into a major renovation, with the intentions of refinancing and getting the funds back. With the issues that Regions has caused, we have not been able to get a loan to refinance our Mortgage. Our Credit has nothing Negatively reported with the exception of Regions, both my husband and my credit went from XXXX+ to XXXX. We only discovered this when attempting to finance Equipment for our business, but was denied. Now Regions is affecting our livelihood. Please help us consumers with this unjust treatment by XXXX XXXX! We are in desperate need of assistance, we do not know how else to resolve this matter. After having an attorney contact XXXX XXXX to inquire about the transactions discrepancies, they immediately assigned our account to a law firm and demanded we pay in full within 30 days or have the home foreclosed. Out of fear, of loosing a legal battle with Regions, we immediately halted moving forward legally with our lawyer. We were afraid that they would continually decide not to accept our payments and actually follow through with the foreclosure!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70461
Submitted Via: Web
Date Sent: 2018-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: This matter relates to a checking account ( XXXX XXXX XXXX XXXX XXXX XXXX acct. # : XXXX ) we opened to manage HOA funds after my two partners and I commenced construction of the subdivision. Last year, as we approached 75 % of homes sold, we entered into a contract with a Property Management company to handle HOA matters, which also included them creating a new ( XXXX XXXX XXXX ) bank account for HOA funds. We wrote a check to transfer a large portion of the funds from the Regions account to the management company to place in their XXXX XXXX XXXX account, reserving around $ 6K+ in the Regions account while we continued pursuing a matter with the new HOA board regarding monies owed to our entity they were disputing, hoping that the monies being held in reserve would provide us some leverage in resolving the dispute. Well, as we discovered just recently, the Regions account was closed and funds apprehended without our knowledge. I have had both verbal, and subsequently email dialogue with the local branch manager ( XXXX XXXX ), requesting a detailed explanation of how one of the new HOA board members ( and reportedly a former Regions employee ) was able to close this account when my two partners and I were the only three signatories on the account. It took weeks to receive a response, and then when we did, it essentially stated that the HOA acted within the parameters of their agreement with the property management company and any further inquiry needed to be directed to one of them. I replied back that we feel this is a bank matter, not an HOA matter and are still seeking explanation on how Regions could allow an account to be closed without any of the authorized signatories involved. That followup request has gone unanswered, so our next step is to make this complaint and inquiry as we feel banking laws may have been broken. If this matter is more appropriately brought to another governing agency, please advise of such so we can redirect.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30022
Submitted Via: Web
Date Sent: 2018-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-08
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I had been quoting with local companies for a sign to go on top of my new art studio. I found one company that seemed reasonable on XXXX. I reached out to them and was quoted a certain amount. I confirmed with the company that the price included the proper permitting required by XXXX County, Fl. I then went into the bank and requested a {$1000.00} cashiers check to XXXX XXXX XXXX, XXXX XXXX which would have been half of the total cost. I have an account with XXXX XXXX XXXX. I walked into the bank on or around XX/XX/XXXX and requested a cashiers check, the funds were withdrawn with a teller and the check was drawn from my connected business checking account. I requested this because I wanted the payment to the company to come from XXXX XXXX XXXX which is my business account, but that is neither here nor there. I then drove over to my studio and met with the associate from XXXX XXXX XXXX, XXXX. His name was XXXX XXXX. Upon further speaking with him, he was trying to convince me that I did not need a permit and I declined to do business with him. I placed the check and the quote along with some other documents in my vehicle and thought nothing else about it until it became missing. I contacted my bank to report the check missing and then upon XXXX XXXX XXXX 's investigation, the same man deposited the check in his account at Regions bank. I immediately filed a claim with XXXX XXXX XXXX to retrieve my funds. The claim number is XXXX. Upon further investigation by me, I contacted the actual owner of XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. I was told that they are aware of who this man is, that he does not even work for XXXX XXXX XXXX, XXXX, he is a thief and many customers have been calling and there are active suits regarding this man impersonating this company and I was not the first person that he stole from. He also that his attorneys are aware and also fighting to stop this mans activities. I have been being told by XXXX XXXX XXXX that they have sent several request to Regions bank to retrieve the funds and have been awaiting with no response. I am filing this case with hopes that you can look into this situation and find a resolve. Kindest regards
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33573
Submitted Via: Web
Date Sent: 2018-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Hello. My name is XXXX XXXX XXXX. On XXXX/XXXX/XXXX I went to Regions Bank on XXXX XXXX XXXX, XXXX XXXX, FL XXXX. I intended to transfer {$10000.00} of my EE savings bonds to my savings/money market account so as to avoid having to pay taxes. However, the banker XXXX XXXX said that he could cash in all of my savings bonds without incurring any tax penalties. As a result of his advise, I ended up going ahead and cashing in all of my {$100000.00} worth of savings bonds since he said that it would be tax free and they could go into a tax deferred account with no tax penalty. Unfortunately, I feel that he took advantage of me and tried to make sure he could get all of my deposits even though it was not in my best interest. He cashed in all XXXX of my savings bonds and put them into a non-tax deferred account so he could make sure that he got credit for all of my deposits. I am now faced with paying taxes on the full amount because of his greed and lack of morals. I originally wanted to only deposit XXXX, but he talked me into doing all of may savings bonds even though it was not in my best interest. I am a widow with a very limited amount of income and savings. I want them to make up the amount of the taxes that I will have to pay due to their greed and unethical behavior. They are trying to say that they did n't do anything wrong, but what really happened is that after I asked to just cash in XXXX, he talked me into cashing in everything. The bank even tried to set me up with an accountant after they realized the mistake that they made, but the accountant confirmed that they had made a big mistake by making me cash in all of the bonds. Since they are not admitting any blame, they refuse to do anything to help me with the severe tax penalties from cashing in so much at once. They should not be allowed to get away with taking advantage of old ladies like me with not having any penalties. They are being predatory and taking advantage of me, and no one seems to care how much they cost me in tax penalties. I think they are going to tax me about XXXX when all of that could have been avoided if they did the right thing. I even questioned XXXX multiple times about the taxes, and he assured me everything was fine. He lied to me and took advantage of me. I ca n't afford to be ripped off by people like him, as I have no opportunity to replenish my savings at this age. Please help me hold them accountable, as they are lying and not taking responsibility for their actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-06
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Regions Bank cashed a fake check when they promised they would look out for me and not let me be victimized by an out-of-state company they said the check was good and gave me the money then two days later they told me to check is completely fake and I have to pay them now {$1000.00} then they went into my debit card and took out {$95.00} and change to balance my account to XXXX, prior to that they sucked up my Social Security check for {$720.00}, I lost {$1000.00}, they have been sued for this. Out-of-state checks take 3 to 5 days to clear and post they said everything was fine and gave me the money now Im broke. I have filed a complaint with the Florida state Attorney General XXXX XXXX, the XXXX Police Department, the ic3.GOV, digital wire crimes unit and theUnited States postal police.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2018-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: {$4000.00} Cashiers check was deposited at the branch in person. Teller placed a Reg CC hold on check improperly. Per Reg CC and the banks own deposit agreement, the first {$5000.00} of a cashiers check is to be made available the next day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33772
Submitted Via: Web
Date Sent: 2018-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A