Date Received: 2020-12-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Mortgage refinance application submitted to lender. Letter from lender dated XX/XX/2020 'Notice of Action Taken Counteroffer ' states " unable to offer you credit on the terms or in the amount you requested ''. Included in this letter was a statement that my credit score was XXXX, created on XX/XX/2020. " Scores range from a low of 390 to a high of 839 ''. This letter referenced a counteroffer which was verbally discussed with bank management. The terms of the counteroffer were refused. A letter was sent dated XX/XX/2020 requesting Statement of Specific Reasons ; no response received. My telephone records indicate that bank management contacted me in early XX/XX/2020 to discuss this letter at which time I reminded them that a response was due by XX/XX/2020. Various documents are attached
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33596
Submitted Via: Web
Date Sent: 2020-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I XXXX XXXX, have exhausted all other remedies to resolve an issue with Regions Bank that should be classified as XXXX in nature. The forensic accounting will prove my position, and at all times I should have been granted a written contractual arrangement of forbearance during the initial stages of Covid-19 Pandemic in the state of New York. Both I and my husband are hard working professionals in the XXXX community. I handle XXXX XXXX for The XXXX XXXX XXXX XXXX in XXXX XXXX XXXX. My work is mostly from my home in XXXX, New York. My husband is an XXXX XXXX XXXX that was laid off for a number of months, this along with me XXXX XXXX in XXXX triggered the possibility of taking advantage of a multi-month forbearance agreement with Regions Bank. Accordingly, I will show how Regions Bank is causing me and my husband an unjustified financial hardship, even though we both have maintained our lives in the most astute professional manner possible. We are raising a XXXX-year XXXX child that needs a better living environment and I have XXXX XXXX from XXXX that warrants the same including contracting the XXXX again. We are now being denied a mortgage on a single-family home located in XXXX, New Jersey. This is all the fault of Regions Bank, and the Federal Trade Commission, the Consumer Financial Protection Bureau, the XXXX XXXX XXXX XXXX and the Department of Financial Services state of New York should take a large overview investigation into the improper banking and credit reporting practices of Regions Bank. The attached forensic outline will prove that not only did Regions Bank enter into a forbearance agreement without written guidelines, but they are in violation of their subscriber agreement with all three pertinent credit reporting agencies. My argument is solid and I will file suit for damages if necessary. As a professional XXXX woman, I find the tactics used by Regions Bank highly discriminatory, and this FDIC insured bank should be investigated into all complaints pertaining to Care Act violations. The actions of Regions Bank are probably very large throughout minority communities, and as the record will show, the bait and switch actions will cause a disparate impact upon the XXXX community. The breakdown of what transpired is as follows : 1 ) After receiving a letter from Regions Bank about the Care Act, and my husband had recently been laid off from his job, I called Regions Bank in XX/XX/XXXX to request additional information 2 ) All communications were verbal, and I was offered a minimum of five-months forbearance and potentially more. I was not offered a written agreement, even if through an e-signature agreement to validate a contractual relationship between the parties. No contract was ever offered, even though any modification on payments requires written authorization by state of New York Department of Financial Services guidelines. XXXX ) It was on XX/XX/XXXX at XXXX XXXX with one of the many representatives I had to work with at Regions, this person named XXXX, I was granted an extension of forbearance up to XX/XX/XXXX. The conversation was recorded and can be verified. 4 ) Upon an initial agreement to stop mortgage payments, my payment methods through online service of Regions Bank were cut off. It was my understanding from conversations with my representative at Regions Bank that the payment method would be initiated once Regions made a final decision as to how long the forbearance would continue. Please be aware that after my husband returned to work in XX/XX/2020, and I had at all times enough financial reserves to make my mortgage payments, but I needed a financial cushion while my husband was out of work. I was also recovering from XXXX in XX/XX/XXXX, but self-quarantined at home. 5 ) Attached mortgage statements from Regions Bank dated XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX shows all payments current without overdue payments. Initial forbearance payment ceased XX/XX/XXXX, as shown on the XX/XX/XXXX statement, overdue payments of {$2700.00}. My forbearance was in place without any written communication between myself and Regions Bank. 6 ) A letter from Regions Bank states that I would not have to make a payment until XX/XX/XXXX. 7 ) The XX/XX/XXXX statement shows past due payments of {$13000.00}, proving that my forbearance plan was intact. The XX/XX/XXXX statement shows a past due of {$2700.00}. 8 ) Extension of plan to include payments up to XX/XX/XXXX granted on XX/XX/XXXX, and all methods of paying on my account online was shut down by Regions Bank, as they claimed on recorded conversations that my payment process would be reinstated once the forbearance period ended. 9 ) After multiple letters from Regions, and a cross reference from additional Regions representatives, I was advised to pay the mortgage current with a payment over the phone of {$8300.00} on XX/XX/XXXX. Regions was stacking the cards against me, forcing me to accept new terms, even though verbally I was granted an extension up to XX/XX/XXXX. XXXX ) I believe that Regions on its merits was trying to do a good thing for their customers during the Pandemic, but was most likely overwhelmed with thousands of forbearance requests at the same time. Therefore, I am not making a claim that one or several individuals were intentionally trying to ruin my overall creditworthiness. The end result however will prove otherwise. Since XX/XX/XXXX, I was granted a forbearance extension up to XX/XX/XXXX. 11 ) I am now showing a one-time 30-day late payment history that can not be justified. This late payment is ruining my chances to move me and my son to a safer and healthier environment. However, I believe in the interest of justice a compromise can be reached. That compromise is as follows : Regions accept the XX/XX/XXXX forbearance term, apply my 4 payments that will be inclusive up to the XX/XX/XXXX payment, and Regions carry the forbearance balance to be paid off over the next 24-months, and not carried on the back end of the mortgage. A short-term modification agreement will be acceptable to me and my husband. Our credit rating will go back to PAID NEVER LATE. Our attorney will be fully involved in the transaction. We have no desire for litigation. I will file this complaint to several federal governing agencies as previously stated, and hereby request an expedited clearance of this serious matter. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11216
Submitted Via: Web
Date Sent: 2020-12-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-11
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2020. I sent a secure message to the bank asking them to close my account. They replied on XX/XX/2020 saying that I need to go to the branch. Theres a global pandemic going on and I have elders at home so I cant risk going out. One month later XX/XX/2020 they still havent closed my account and now its over drawn from monthly fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75227
Submitted Via: Web
Date Sent: 2020-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Since joining Regions Bank. I have opted out of offer draft transactions. They can not charge me fees when money is not available. Regions bank fires not honor my contract. Every month they remove {$36.00} NSF fees for transactions that are not on automatic pay. There are no transactions in my account set for autopay and they still erroneously charge me fees. It is an ongoing an fraudulent practice and I want it to stop. If I pay my bill around the Santa time every month, that is not considered autopay for Regions, that means if my car note is due on the XXXX, I pay around the {$16.00} and not require them to do so. XX/XX/20 ( 2 ) NSF fees XX/XX/20 ( 1 ) ) fee : XX/XX/20 ( 1 ) {$36.00}. So on and so forth. This is fraud and I cant purchase a home because of these negative
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35022
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was a victim of fraud. my account and card was hacked. I reported the claims but my fraudulent transactions disputes claim was denied. They said they investigated XX/XX/XXXX XXXX XXXX*XXXX XXXX XXXX {$600.00} XX/XX/XXXX XXXX XXXX XXXX XXXX {$500.00} XX/XX/XXXX XXXX XXXX XXXX XXXX Total of {$1200.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70815
Submitted Via: Web
Date Sent: 2020-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I paid for an apartment in Colorado through the XXXX XXXX XXXX, which is connected to my Regions Bank account. The scammer sent me a lease which made things seem legit. XXXX being connected to my bank was also reassuring. I sent {$1500.00} for an apartment that did not belong to the scammers. As soon as I realized what was up, I got the local police involved. The police found that the apartment I was trying to rent was owned by someone else in another part of Colorado. They had no idea someone was trying to rent out their place. And now, neither XXXX nor my bank, Regions Bank, have helped me. If XXXX hadn't been connected to my bank, I never would have used it. The banks that partner with XXXX should be held responsible for fraudulent transactions. It's obscene that there is no accountability for XXXX. After I was scammed, I read that I was not the only one. Whole websites have been developed to help people that have been defrauded by the company and by association, their banks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29910
Submitted Via: Web
Date Sent: 2020-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have make a mobil deposit in my business account ( At regions bank ) for XXXX dolar. it supposed to be available next business day and now got and email telling me that deposit will be available 10 days later. I called to 1800 number to look for remove hold and the informed me that I have to go to the branch. went there and was attended by XXXX XXXX. That person have the worst customer service I have never had in my life. She refused go help me, she scream me and also invited to me to close the account. Also told me that he will call the police if I don't move from the chair that I was seat. my phone number is XXXX. Regions bank and XXXX XXXX must be responded to clients like me that has been hurt for their bad service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33032
Submitted Via: Web
Date Sent: 2020-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: The loan estimate issued XX/XX/2020 showed estimated closing costs of XXXX. The estimate calculation under calculating cash to close showed an adjustment and other credit of XXXX. We questioned what this was with the loan officer, XXXX XXXX, at Regions Mortgage and he said that it was what the seller had to pay under the purchase agreement. We wanted to make sure the estimate of XXXX was accurate as we didnt want a surprise at closing of needing more money to close. On XX/XX/2020 we were issued a Closing Disclosure showing closing costs of XXXX which was substantially higher than the estimate. Under calculating cash to close the XXXX adjustment and other credit wasnt listed under final nor was it listed as under loan estimate even though it was on the loan estimate. We questioned this with the loan officer and his Manager, XXXX XXXX, VP Mortgage Production Manager and was told it would be corrected prior to the closing on XX/XX/2020 and that the closing costs would be lower. On XX/XX/2020 we were issued another Closing disclosure that showed closing costs at XXXX which was substantially lower than the estimate. It was showing the sellers paying almost everything. This didnt make sense to us and we consulted with my father who is an attorney. The purchase agreement had the sellers paying minimal amount at closing. Again this disclosure didnt address the XXXX. We were then issued another Closing Disclosure on XX/XX/2020 that listed closing costs at XXXX and didnt again address the XXXX. It was never listed on the closing disclosure as a discrepancy to show why the closing costs were raising as it should have been. Our closing costs was XXXX over our estimate. We believe that if the Bank had correctly filled out the disclosure it would have had to offer a higher offset due to being over the legal limit that would have resulted in less costs to us over our loan estimate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 477XX
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Problem when making payments
Subissue:
Consumer Complaint: I contacted Regions bank in regards to my credit line ending # XXXX which was put deferred on XX/XX/XXXX which is for 3 months and payment was due in XXXX. I spoke to XXXX XXXX on XX/XX/XXXX as well to confirm that deferred had been successful which I was told it was completed and to just wait on the credit reporting to update. I made another call on XX/XX/XXXX which XXXX XXXX was not available but told me that the credit reporting department was still working on it. I made my XXXX payment on both accounts as discussed. Now today, I get alert from XX/XX/XXXXthat Regions is flagging my account as late which on my account it shows current and next payment due XX/XX/XXXX. I contact Regions again today, spoke with XXXX who imessaged XXXX XXXX and was told that my request for credit update on # XXXX was denied but the deferment had been approved. With your account being under deferred no late payments are reported to the credit bureaus. I was told the late payments showing in XXXX and XXXX would be removed. Now no one is talking responsibility for what I was told. I even made a payment on XX/XX/XXXX as good faith in result of the deferment being added. I have contactedXX/XX/XXXX- regions still has not responded and it been almost a month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-02
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX XXXX2020, I called Regions Bank in XXXX, Texas and I talked to XXXX and he told me that if I came in before the XXXX of the month my Social Security Check would go into my account. So myself and my daughter went there and opened a checking and saving account on XXXX XXXX. And XXXX at the branch, helped me and my daughter with this, and XXXX said that she would take care of everything and make sure that my Social Security check went in direct deposit. On XX/XX/2020 and my check was not in my account and Regions Bank just makes excuses and won't do anything about this problem. And talked to Regions Bank on XXXX XXXX2020 and still they refuse to make this situation that they caused to make it right. A supervisor told me on XXXX XXXX2020, that the corporate / executive office would not call me regarding this matter/mess that Regions Bank did to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77355
Submitted Via: Web
Date Sent: 2020-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A