REGIONS FINANCIAL CORPORATION


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"Products" offered by REGIONS FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Government benefit card
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Transit card
Student loan - Federal student loan servicing
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 4298624

Date Received: 2021-04-15

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: Hello- Our property address is : XXXX XXXX XXXX XXXX. XXXX, Al XXXX And our loan is serviced by Regions and is loan number : XXXX My loan is owned by Fannie Mae and serviced by Regions. We entered a forbearance plan in XX/XX/XXXX with Regions, and in XX/XX/XXXX indicated we could begin making our normal mortgage payments again, but due to XXXX and also Hurricane Sally which we were greatly impacted by in XX/XX/XXXX, we could not repay the full amount, but would like a repayment plan or payment deferral option. The only option that Regions is giving us at this time is to repay the full amount due. We made our normal mortgage payment XXXX, XXXX and then again in XXXX, however, they returned the XXXX payment and indicated that we needed to pay the full amount due in order to prevent foreclosure proceedings. I dont feel like that is correct given what I have read on Fannie Maes website. We would like to resume our normal mortgage payments and would like to determine our options for either a repayment plan or payment deferral options. The only option weve been offered by Regions was to complete a modification package, which was not approved, and to pay the full amount due or they will begin foreclosure proceedings. As you will see in the attachments, I received a letter today, XX/XX/XXXX, that was shipped via XXXX on XX/XX/XXXX informing me that the full past-due amount has to be paid by XX/XX/XXXX or Regions will begin foreclosure proceedings. My first concern is that the letter states we must bring our mortgage current no later than XX/XX/XXXX. However, I just received this letter today, XX/XX/XXXX and it clearly states on the XXXX shipping label the letter was sent on XX/XX/XXXX. Also, I received a different letter dated XX/XX/XXXX that stated Regions would not make notice or filing to commence foreclosure before evaluating the complete application AND allowing me reasonable time to respond. I understand we are not able to complete a modification. All I want to do is come up with a payment plan to get the mortgage current from the forbearance period. I am able to make payments now, but I cant pay the full lump sum back at one time and I cant travel back in time to do it by XX/XX/XXXX, especially when I received the first notice and status of our hardship application today, XX/XX/XXXX. This seems very unfair and unfortunate that a family that was experiencing hardship, but is able to resume payments now and pay extra each month to make up the forbearance amount is now being threatened with foreclosure because we cant pay the full amount owed with literally no notice. I have made all of our payments in XXXX, however Regions sent back the XXXX payment. I would like to pay the XXXX payment again, as well as the XXXX payment and set up a plan to repay the forbearance amount over a period of time. I am not trying to get out of the payment and I dont feel like anyone is trying to work with me. I started requesting a repayment plan in XX/XX/XXXX and have documented all communication. Here is a snapshot of what Ive been told, but never once was I ever offered the option to establish a repayment plan : deferral option. XXXX XXXX : XXXX XXXX, borrower, sent first message to follow-up on the Covid-19 forbearance re-payment options, specifically to find out if we are eligible for the Fannie Mae payment deferral option since we do have a Fannie Mae loan. XXXX XXXX XXXX, Regions, replied to request stating : Also for the payment deferral request, I will submit a request to have your account reviewed. If you are unable to do the payment deferral option, we have other options to assist. It typically takes about a week to get a response back. This was the last message I received from anyone at Regions. I was expecting an update based on the above statement that a request was made for my account to be reviewed and it Normally took a week to get an update. I followed up again on XXXX XXXX and XXXX XXXX to find out if there was an update or if anything was needed from me to complete the request. I did not hear back from Regions for weeks, but finally was told to submit a modification packet, which I did and this brings me today when I receive a letter stating it was denied, full amount was due XX/XX/XXXX, despite the servicer not sending the notice until XX/XX/XXXX according to the XXXX shipment, or they will begin foreclosure proceedings. Our property address is : XXXX XXXX XXXX XXXX. XXXX, Al XXXX And our loan is serviced by Regions and is loan number : XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 36532

Submitted Via: Web

Date Sent: 2021-04-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4296653

Date Received: 2021-04-14

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Problem with personal statement of dispute

Consumer Complaint: Since XXXX of last year we have tried to rectify this with Regions bank. The Regions branch has had numerous problems since switching to a new loan service. I.E. duplicate account number incorrect payments posted and all sorts of issues. As an ex-employee of Regions bank, my office manager has more insight to the issues the company has than most. We have asked repeatedly for them to find a check that cleared our account for XXXX $ in XXXX that would have caught all late fees up. They refuse to answer and our find the missing funds. The account on the branch side also says current and not due till the following months when payments are made. We have already submitted one complaint to the CFPB that was half answered. Late fees can drag on an account but the account will still advance and show current. Regions has reported 2 months late that were in fact current if they would find their mistake in the missing XXXX check but also in the fact that minimum payments were made according to the branch.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 360XX

Submitted Via: Web

Date Sent: 2021-04-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4296522

Date Received: 2021-04-14

Issue: Trouble during payment process

Subissue:

Consumer Complaint: To whom it may concern : I have called company and have made several additional payments to bring account down and pay my balance quickly. have made additional payments and they are adding them as escrow and hold payments and place in suspense and deposit at what ever time they want to benefit them and not the consumer. My initial payment was a large deposit to account and they used half of the deposit in escrow account when it should have gone to principal balance, In addition to that i have made other deposits in the thousands and they place deposits to go onto principal and place them in what they call a suspense and add to acct to whenever they feel is convenient for them andalso my automatic payments should be deducted automatically every month ; If I make a large payment to acct they skip the auto payment so it does not get added to acct at their convenience. I am forwarding a snop shot copy of my online balance payments so that you can see the whole picture. Transaction Type Process Date Effective Date Transaction Principal Interest Escrow Optional Products Suspense Fees & Assessments Principal Balance Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$500.00} {$0.00} {$52000.00} Principal payment XX/XX/XXXX {$0.00} {$500.00} {$0.00} {$0.00} {$0.00} - {$500.00} {$0.00} {$52000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$500.00} {$0.00} {$52000.00} Principal payment XX/XX/XXXX {$0.00} {$4000.00} {$0.00} {$0.00} {$0.00} - {$4000.00} {$0.00} {$52000.00} Principal payment XX/XX/XXXX {$0.00} {$500.00} {$0.00} {$0.00} {$0.00} - {$500.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$4000.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} - {$4000.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$500.00} {$0.00} {$57000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} - {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$57000.00} Principal payment XX/XX/XXXX {$0.00} {$4000.00} {$0.00} {$0.00} {$0.00} - {$4000.00} {$0.00} {$52000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$3400.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} - {$3400.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Misapplication reversal XX/XX/XXXX XX/XX/XXXX {$0.00} - {$400.00} - {$100.00} {$0.00} {$0.00} {$500.00} {$0.00} {$56000.00} Principal payment XX/XX/XXXX {$3400.00} {$3400.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$52000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$400.00} {$100.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Principal payment XX/XX/XXXX {$500.00} {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$56000.00} Principal payment XX/XX/XXXX {$4400.00} {$4400.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$57000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$270.00} {$220.00} {$0.00} {$0.00} {$0.00} {$0.00} {$61000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$61000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$250.00} {$240.00} {$0.00} {$0.00} {$0.00} {$0.00} {$61000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$260.00} {$230.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$0.00} {$250.00} {$240.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$500.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Payment XX/XX/XXXX XX/XX/XXXX {$4500.00} {$2200.00} {$2200.00} {$0.00} {$0.00} {$0.00} {$0.00} {$62000.00} Total Records : 27 Please feel free to call me or email me if you have any questions. XXXX XXXX XXXX EMAIL : XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 346XX

Submitted Via: Web

Date Sent: 2021-04-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4296140

Date Received: 2021-04-14

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: Regions Bank Teller withdrew {$2000.00} dollars from my saving Account At the XXXX Branch XX/XX/2020 without my knowledge. And the bank claim to have a video of tranaction of me doing so, the bank want produce the video. so I filed a fraud complain with the banks fraud department. also filed a police report with the XXXX police department.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MO

Zip: 631XX

Submitted Via: Web

Date Sent: 2021-04-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4294093

Date Received: 2021-04-13

Issue: Managing an account

Subissue: Banking errors

Consumer Complaint: Regions Bank offered a special promotion of paying a {$400.00} for opening an acct, doing 10 ATM transactions in the first month, and opening online statements. The bank has refused the {$400.00} payment because I failed to open online statement. They offered no reminder to do so but charged me {$4.00} for each of three months for not opening an online account. They can't have it both ways. The Executive Office stands by the letter of the promotion ... not the substance. As far as I am concerned Regions Bank stole my money. While their conduct may not have been illegal, it was certainly unethical and beneath normal banking standards. Obviously don't care about their reputation once this tactic is exposed to the general public.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33434

Submitted Via: Web

Date Sent: 2021-04-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4293185

Date Received: 2021-04-13

Issue: Closing an account

Subissue: Company closed your account

Consumer Complaint: I have Banking with regions Bank for many years, suddenly when I started having issues depositing my personal money, Bank refused to send me information 's why and where is my money. XXXX, XXXX I made transfer XXXX $ from my unemployment account to my personal regions bank account over night i lost everything. with in week or so regions send me express mail to letting me know they are closing my account Regions stated how they have full rights to close my account with me and refuse to service me. i contact them i chased my lost money i had all proof of money but they refused me and Regions closed my account with out my consent.. I paid off in full My loan with then From XXXX Lean. from them show negative impact on my XXXX credit I was in Regions Bank Personaly I talk to Bankers they Made copy of Paid off loan and Bad reputation from them to my XXXX credit, when I was right with all documents they closed my account Not me. I provided them original documents from my credit from my transfer money and what balance should be. how ever this is used against me when i give them copy what they Have done. They hurt my financial freedom my credit and reputation for future financial comfort. I lost money with them they Turn Against me some how they forwarded my account to collection agencies XXXX m having issue on todays day to stabilize my financial situation Because my Identity has been stolen and compromised for so long to This Agency @ XXXX XXXX XXXX XXXX suit XXXX XXXX Ohio XXXX XXXX Fraudulently calling me and threaten me with my own Identity. this company have no right to contacting me on behalf of stolen account. I need Help. I need help Please help me. I lost thousands of dollars during the past years by Scammers and fraudulent charges. Thanks

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30350

Submitted Via: Web

Date Sent: 2021-04-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4289634

Date Received: 2021-04-12

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX, XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies. Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : XXXX : XXXX Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611. CREDITOR CONTACT INFORMATION : REGIONS BANK XXXX XXXX XXXX XXXX XXXX, AL XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines. Sincerely, XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 28117

Submitted Via: Web

Date Sent: 2021-04-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4288705

Date Received: 2021-04-11

Issue: Trouble during payment process

Subissue:

Consumer Complaint: Regions continues to refuse to work with us in rectifying their misapplication of our mortgage payment. On [ XX/XX/XXXX at XXXX XXXX ] we asked Regions : " I would like to request/confirm that any additional payments I make to this mortgage will be applied solely to the principal? Thank you. '' The next day we received the response " Yes, the additional payments can be applied to the account. Please make payments after the current payments is due and prior to the next one. The website is the best place to confirm if they were applied as intended. '' We followed their instructions and noticed that the payments were NOT applied as intended. We have been attempting to work directly with Regions and with the assistance of the CFPB since XXXX to have them fix the issue but to no avail as they do not respond to our attempts to contact them. We sent a message through the online portal to XXXX XXXX on XX/XX/XXXX and have not received a response. We called a Loan Servicing Escalation Specialist, XXXX XXXX, at XXXX, and left a message around XXXX XXXX EST on XX/XX/XXXX requesting assistance but have not heard back. On XX/XX/XXXX, we sent a message responding to Loan Servicing Escalation Specialist, XXXX XXXX, per his request, but have not heard back. For the record, Regions claims that " a letter dated XX/XX/XXXX was sent to the customer explaining the issue. '' We have informed Regions on multiple occasions that we received no such letter. We have triple, and quadruple checked our files of correspondence, and even verified with the USPS informed delivery service. Therefore, we maintain that no such letter was sent to us. We'd proposed a simple solution : we would consider this issue resolved if what we requested 7 months ago was honored : a simple correction of their misapplication wherein {$4500.00} is applied to the principal on XX/XX/XXXX. We will immediately pay an additional {$1500.00} to satisfy the outstanding payment at that point and make our loan current and whole. Regions contacted us and informed us that they would mark us delinquent in this instance ... however we find it unacceptable to penalize and hold the customer delinquent when Regions, by their own admission on XX/XX/XXXX, gave us improper instructions : " From what I see is that you may have used the wrong option to pay principal only. This is not your fault, because the proper instructions should have been provided. '' XXXX ( Regions representative ) We sincerely hope this institution will begin to value its Mortgage customers who enter into transaction with them at great personal cost.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IN

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-04-11

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4287917

Date Received: 2021-04-10

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I have numerous fraudulent accounts on my credit report.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TN

Zip: 38125

Submitted Via: Web

Date Sent: 2021-04-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4286237

Date Received: 2021-04-10

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: According to the amended law Fair Credit Reporting Act ( 15 U.S.C. 1681s2 ( a ) ( 1 ) SEC. 4021. CREDIT PROTECTION DURING COVID19. States that you shall report the account as current the program regulations states that no late payments are to be reported to the financial credit bureau during the time of Covid forbearance period.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 77090

Submitted Via: Web

Date Sent: 2021-04-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.