Date Received: 2021-07-09
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Back in XXXX, I received an offer from Regions Bank to open a savings account and fund {$2000.00} to receive a {$200.00} bonus. I opened the account and added the {$2000.00} to account in the time frame required to earn the sign up bonus. I waited for the {$200.00} to show up, but it never did. I contacted the bank and they told me that I won't be getting the {$200.00} bonus because the {$2000.00} that I funded did not come directly from an outside bank. No where in the terms in conditions states that " New Deposits '' have to come from an outside bank. They refer to " new balances '' but not " new deposits. '' I believe that their terms & conditions are purposely vague and misleading to prevent people from earning the bonus. Therefore, I would like the CFPB to help me get the {$200.00} bonus. I will attach a copy of the email promotion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30340
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Getting a line of credit
Subissue:
Consumer Complaint: On XX/XX/XXXX i seen an add showing that i was pre approved for {$20000.00}. So I applied the company regions bank. After putting in all documentation needed they sent an e mail showing that i had funds awaiting for me. Then got a letter saying that i was denied. The company couldnt give me a valid reason as to why they denied me and told me they couldnt give out that type of information. So they lead me into a false ad that not only hurt my credit score but made me feel horrible as a consumer. They violated me and since they didnt give me an answer as to why it was discrimination section 15 U.S.C. 1691.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63031
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Regions bank is my current mortgage company and when i applied for the loan my LTV was above 80 % so PMI have to be paid. After 1 year paying mortgage plus the increase of the property value my LTV is now around 75 %. I called consumer services they told me that a fee had to be paid to cover the due diligences they had to do, which was fair. One month later they returned the payment of the fee alleging that i had to be making payments for at least 24 month before requesting this review. This is totally illegal and abusive. Why should i be paying a PMI when based on the law is not required. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed by someone I meet on XXXX. The scammer had previously ordered checks in my name under Regions account. On XX/XX/21, the scammer requests me to wire money to a Regions account. Account Name : XXXX XXXX XXXX Account number XXXX routing numberXXXX I am not a regions bank customer. Region bank customer refuses to take my request to freeze the customer account because they are not allowed to pull the account up. Customer service requests me to go online to file a complaint. Regions Bank bank lack area in their website to report fraud against regions customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11355
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: We have had a Superfleet card for our business for many, many years. We have rarely if ever have been late, and our bills are paid in full EVERY SINGLE MONTH! In XXXX of XXXX, we didn't receive their statement in the mail until way later in the month due to issues with the post office. We sent the payment out the day that we received the statement like we always do, and it took them over 3 weeks to post the payment. They shut our cards off, charged us {$75.00} in late fees, plus other charges. They said they did not have our payment, but crazy as it may seem, it came out of our checking account the very next day. We had to pay over the phone in order for our employees to get fuel on their cards. In XXXX, we had a credit since it was paid by phone AND by check. In XXXX, we received their bill around XX/XX/XXXX, I sent a check out the same day, it didn't post until after the XXXX of XXXX, which made it late AGAIN! We don't use these cards often, our drivers fill up the trucks at our shop daily, these are used in case of emergency only. We rarely pay more then a couple XXXX dollars to them monthly. In XXXX, same deal. In XXXX, they deemed our company a credit risk and starting charging several XXXX dollars of credit risk fees in addition to the late charges, and they changed our due date! In XXXX, I sent a check to them as soon as I got the email that had the amount due on it. They sent that on XX/XX/XXXX, I mailed the check on XX/XX/XXXX. We received their bill which was post-dated XX/XX/XXXX on XX/XX/XXXX, so let 's say our check was received by them in about 5 days as well. Our due date was changed to XX/XX/XXXX, so 14 days after I mailed the check out. Still didn't post to our account. It didn't post until XX/XX/XXXX! There is no reason it should take 17 days to post. Especially when every other check that I sent on the same day, several that went further than theirs, took 8 days or less to come out of our account. I checked EVERY DAY to see if that check cleared, on the XXXX I tried to use their online CheckFree option just to avoid the fees, but guess what, it doesn't work!! On our XXXX bill, we spent under {$30.00} for fuel, but the total bill was {$280.00}! This is ridiculous, if they aren't going to post payments in a timely manner, the due dates should be MUCH further out. They have refused to refund fees except a couple late fees, and they have refused to move our due date. Apparently I am not the only customer that they are doing this to. If you look at any profile for their parent company, XXXX, they are doing this to many, many people. How is this legal??
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I added my soon to be wife to my checking account as an authorized user. Since at one point in the past she had an account with them under her maiden name they left her info as it was before. We advised the banker that her name was different due to a marriage, but she informed us that as long as the ss # was the same then she should have no problem having her check direct deposited in to our account. For about 5 to 6 weeks went by and we both received our checks with no problem. We both used our own personalized debit cards to make atm withdrawals as well as pos debits. Then around XX/XX/2021 my spouses debit card was cut off without notice nor consent from the card holder. She went to the local branch in XXXX Missouri and talk to a gentleman that advised her that she had to of cut it off which she did not. He also advised her that after it was all said and done neither me nor her would have an account there. It wasnt a week later that the same branch out of XXXX Missouri cut my card off without my presence nor my consent. I am a XXXX XXXX XXXX and during the pandemic it was hard to find jobs. Just so happens that the morning I found out that my atm card was shut off I was going to bid on a XXXX dollar job. But instead I had to go from XXXX branch to withdraw some money out of our joint account which I was told I could not have any and was turned away. And then I went to XXXX XXXX and then stayed on the phone with my main branch in XXXX XXXX Tennessee which informed me that what XXXX branch did to me was wrong. So she turned my atm card back on and filed the first formal complaint with regions. That same Friday both of our checks had been deposited and we went to withdraw our money and the branch manager told us there was a no post attached to our account due to my spouses last name being different. She told us wed have to wait ten days then they would mail us a check. Ten days is a long time to wait when you live from check to check through a pandemic. After three days we finally convinced or called so much that they told us we had an hour to come get our money. Ok now there was a XXXX dollar pending charge on our account so when we went to withdraw the money they gave us the XXXX dollars also which left our account in the negative which cant be closed out. While closing the account I was asked to sign a closing withdrawal slip, which I did and then proceeded to pass it to my spouse and the teller saidNo she doesnt need to sign it but we both knew better because both of our names where on the account so I asked for a copy of the withdraw slip which they were reluctant to give me. On paper it looked like we closed it on our own free will but in reality we were forced to close it with a balance of XXXX at the time of closing. While As the branch manager walk by she yelled out across the bank tell your unemployment not to send your check here cause Ill send it back. That was embarrassing to me and my spouse. I lost jobs because of this bank. I got 60 days behind on my truck note which dropped my credit score. Thanks for listening to my chain of events.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 638XX
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Used Regions HELOC show funds for condo, didn't buy, put money back, shows used 100 % of limit, now HELOC is PAID IN FULL, please report to credit NOW, need to help family get loan for medical
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2021-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Company made refund bank has not posted. REFUND STATUS XXXX, thank you for contacting XXXX Customer Care. After careful review of your account, the following refund requests have been processed : TRANSACTION DATE BILLED AMOUNT REFUND STATUS XX/XX/2021 {$29.00} Approved XX/XX/2021 {$29.00} Approved XXXX XXXX XXXX XXXX and the XXXX XXXX logo are trademarks of XXXX XXXX XXXX You received this email because you are a member of XXXX. This email was sent to XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2021-07-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Other service problem
Subissue:
Consumer Complaint: My name is XXXX XXXX XXXX. My account number is XXXX. This account was opened as part of the requirement for my XXXX Visa to starting a business in the USA and was opened through XXXX XXXX attorney offices based in XXXX XXXX Florida. However, due to XXXX closures and delays, my XXXX Visa is being delayed. I must immigrate to the XXXX with my husband in order to get my XXXX interview. To do that, I must be able to access my funds. Because of this reality, I need to freely access and potentially move the funds held in my account with REGIONS bank immediately. REGIONS bank has refused to help me resolve this issue and are holding my funds without my consent as as they said I need to be in the USA, and this is not possible as the XXXX is closed. On XXXX XXXX date I spoke to XXXX from XXXX XXXX XXXX Branch where my account was opened who stated he can not assist me as I need to be in the branch. Then on XXXX XXXX date, I was told by a XXXX who is the Supervisor from Regions that he was also unable to assist me and that I need a Social Security Number which I do not have but yet REGIONS were happy to assist me with just a Tax ID No. Again on XXXX XXXX date, the National Manager stated they could not assist me too as I need to be in the USA. This shows the pattern of inconsistencies and unhelpfulness from REGIONS Bank. My personal account has also become inactive as I can not move money because I am not in the States Because of the above, I am filing complaints with REGIONS Bank and XXXX XXXX. The resolution I need is to transfer my funds internationally to the XXXX so that I may book my XXXX appointment with them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2021 I WIRED Transferred {$100.00} from XXXX XXXX XXXX account to Regions Bank Account # XXXX. The same day it arrived the bank stole it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A