PORTFOLIO RECOVERY ASSOCIATES INC


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"Products" offered by PORTFOLIO RECOVERY ASSOCIATES INC with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account -
Consumer Loan - Installment loan
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional home mortgage
Mortgage - Other mortgage
Mortgage - Reverse mortgage
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Prepaid card - General purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Loan

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Complaint ID: 8178454

Date Received: 2024-01-18

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: Told Portfolio Recovery to stop calling me and they keep calling me several times a month sometimes once a week I have told them time and time again to stop calling me.

Company Response:

State: NY

Zip: 14213

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8175985

Date Received: 2024-01-19

Issue: Took or threatened to take negative or legal action

Subissue: Sued you without properly notifying you of lawsuit

Consumer Complaint: This company suing me for an debt I don't owe, I REQUEST FOR PRODUCTTON OF DOCUMENTS. They refuse to show solid proof, only thing they have are screenshots of a bill. They need more than just a screenshot of a bill. If they are so sure I owe them, show me the contract of me agreeing to pay them. Better yet, show me the contract with my signature and the original creditor 's signatures ... or play me a recorded phone call which makes it a verbal contract... Yeah, I know the secrets. I know the games debt collectors play, so lets play. Don't reply back with that same old tired screenshot of a bill, show me all the documents I'm requesting.

Company Response:

State: FL

Zip: 32218

Submitted Via: Web

Date Sent: 2024-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8175001

Date Received: 2024-01-19

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I was contacted today by Portfolio Recovery for a debt owed to XXXX XXXX. I've had XXXX XXXX XXXX cards in the past XXXX years, paid as agreed, and closed by my own recognizance. She didn't want to reveal anything about the supposed collection, but to only admonish me with my rights. I told her I have no debts in collection and hung up.

Company Response:

State: LA

Zip: 70072

Submitted Via: Web

Date Sent: 2024-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8173378

Date Received: 2024-01-13

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: Portfolio Recovery Associates attempting to intimidate me to collect an alleged credit card debt I don't owe them. No validation, never had any contract with them. They have failed to provide any document with my signature that indicates any account belonging to me. They claim they've validated the debt but yet to show which methods they used, what document states I have a contract with them, nothing. They keep intimidating me with phone calls at odd hours and weekends. They have also reported false date of me having this debt and it has had a negative impact on me to obtain credit being extended to me.

Company Response:

State: PA

Zip: 193XX

Submitted Via: Web

Date Sent: 2024-01-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8173121

Date Received: 2024-01-17

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: The following corporations and agencies have violated my consumer rights, and I will be using every remedy under federal consumer law : They have ignored every letter of online activity that was sent to them to recognize their fault in this manner : Portfolio Recovery XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX, and XXXX : Under my rights under the Fair Debt Collection Practices Act ( FDCPA ), I request that your agency provide detailed verification of the alleged debt, including the original creditor 's name, the nature and amount of the debt, and any relevant contractual agreements. Failure to provide such verification will be considered a violation of my rights, which he still has not provided today. In light of the lack of a contractual relationship and unauthorized access to my private information, I request that your agency cease all communication with me regarding the alleged debt. Any continued attempts to collect on this debt without proper verification will be considered a violation of the FDCPA. I expect your agencies to conduct a thorough review of this matter and provide a written response within [ a reasonable time frame of 14 days ] addressing the concerns raised in this complaint. Failure to provide evidence of a valid contractual relationship or continued unauthorized access to my private information may result in further legal action to protect my rights. According to 12 CFR 1016.7, a consumer has the right to opt out of credit reporting services at any time. Despite my explicit request to exercise this right, the necessary information on opting out has not been provided. This failure to comply with the law is unacceptable.

Company Response:

State: GA

Zip: 314XX

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8172654

Date Received: 2024-01-12

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I previously disputed this account stating : " I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. I was not sent any validation of the debt.

Company Response:

State: WI

Zip: 53208

Submitted Via: Web

Date Sent: 2024-01-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8172576

Date Received: 2024-01-14

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: This act not only violates the FCRA but also infringes upon my fundamental right to control the dissemination of my personal information. Furthermore, according to 15 U.S. Code 1681s-2 ( A ) ( 1 ), it is explicitly stated that a person shall not furnish any information relating to a consumer to any consumer reporting agency. Portfolio Recovery Associates. Referring to 15 USC 6802 ( b ) ( c ), it is clear that a financial institution can not disclose nonpublic personal information to a nonaffiliated third party without informing the consumer about their nondisclosure options. Unfortunately, the above collection agency failed to provide me with an explanation of how I can exercise my right to nondisclosure. This collection agency has no contractual agreement with me about any debt that I owe them ; when asked to provide, they can not, and they have violated my rights as a consumer again!

Company Response:

State: GA

Zip: 314XX

Submitted Via: Web

Date Sent: 2024-01-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8171184

Date Received: 2024-01-17

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: In XX/XX/XXXXXXXX and XX/XX/XXXX, I received calls from Portfolio Recovery regarding credit card debt that I owed. I requested to received via mail a debt validation letter with the company I owed and the total amount due. As of XX/XX/XXXXXXXX I have not received any written correspondence and it has been over 30 days. Portfolio Recovery has report negative marks on my credit report with XXXX, XXXX, and XXXX.

Company Response:

State: TX

Zip: 77025

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8171142

Date Received: 2024-01-18

Issue: Took or threatened to take negative or legal action

Subissue: Sued you without properly notifying you of lawsuit

Consumer Complaint: Collection agency took my debt to court, and now my wages are going to be garnished.

Company Response:

State: AZ

Zip: 85035

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8170873

Date Received: 2024-01-18

Issue: Took or threatened to take negative or legal action

Subissue: Sued you without properly notifying you of lawsuit

Consumer Complaint: Debt is over 7 years old and they took me to court regarding debt

Company Response:

State: FL

Zip: 34711

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.