Date Received: 2018-09-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I deposited {$270.00} at the PNC BANK XXXX XXXX, Wisconsin. My deposit was posted on XX/XX/XXXX ( Mon. ) At the time my balance was already {$710.00}, which made my balance {$990.00}. I made debit/check card purchases that totaled XXXX XXXX..giving me a plus balance of {$150.00}. The following day on XX/XX/XXXX ( Tue ), I was charged an overdraft fee of {$36.00} ... .bringing my balance to {$120.00}. Later on XX/XX/XXXX ( Tue ), a debit purchase of {$70.00} posted. Bringing my balance to {$50.00}. On XX/XX/XXXX ( Wed ), another debit purchase amount of {$40.00} was posted to my account bringing my balance to XXXX XXXX..in the PLUS ... still! On XX/XX/XXXX ( Thur ) ANOTHER OVERDRAFT FEE of {$36.00} was charged to my account..NOW bringing my balance to a negative balance of - {$25.00} ... I IMMEDIATELY DEPOSITED {$400.00} CASH on XX/XX/XXXX ( Thur ) ..the SAME DAY. I checked my account online and tried to figure out what I did wrong ... .everything was still in the PLUS until the second fee. I first called the customer service number on XX/XX/XXXX ( Mon ) and was told that my check was not deposited until TUESDAY! ( *I 've been depositing the same employers checks for over EIGHT YEARS, incidentally* ) I asked why and the representative told me because it takes that long. I explained to her that I have always had all funds available to me the day after my deposit ... for as long as I've banked with PNC Bank. She told me only {$100.00} was released the first day and that other transactions created " on their end '' a negative balance. I asked why doesn't it show when I am online managing my account..to which she had no answer. I spoke to another person that was just as condescending to me as the 1st rep. I then decided to go into the bank that same morning and speak with someone not outsourced, face to face. The branch manager basically reiterated the the same thing. I told her that at NO time did I have a negative balance and felt it was unethical to charge a fee on a plus balance. I politely asked for her to take it off to which she said she couldn't ( or wouldn't ). I again called the customer service number on XX/XX/XXXX ( Tue ) and spoke to a manager and she said the fees were justified even if I had never seen a negative balance on my end. I told her I needed documents sent to me regarding this since I was very unhappy with how unprofessionally they handled my account. She told me that the statement would not show a negative balance either. I AGAIN asked then how is a " valued customer '' supposed to manage their account online when the bank is so inconsistent with their deposit and debit policies? The bank could literally make anything up and charge a fee ( s ) with nothing to substantiate it to the customer. I received NO answer, just silence. She then told me I could leave a voicemail message for her manager since I didn't agree with the " solution '' she gave me. This is not the first time this type of discrepancy occurred. Last year in the spring it happened before and I went directly into the bank where the personal banker gladly took the fee off of my account, with an apology no less. I am ONLY keeping the account open now to hopefully get this matter resolved.
Company Response:
State: WI
Zip: 53216
Submitted Via: Web
Date Sent: 2018-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX or XXXX, I had initiated a domestic wire transfer from my bank, XXXX XXXX XXXX XXXX to PNC Bank N.A . in the amount of {$54000.00} dollars. I supplied all of the necessary account details for the account at PNC Bank N.A.. Then the next day, I looked at my document, I see that I had provided the account number which was missing one digit, it was missing a zero in the last four numbers of the account. I proceeded to go back to my bank to initiate the cancellation of the transfer. The XXXX XXXX XXXX XXXX initiated the first recall of wire request on XX/XX/XXXX. No followup response from PNC Bank N.A . so my bank sent another recall request on XX/XX/XXXX. In two weeks ' span of time, I have gone back and forth by phone and to my physical bank in XXXX, Massachusetts to get this sorted out and I am getting to the point of beyond frustration. I had confirmed with the account holder myself and advised that the money has NEVER arrived to her account. Therefore, I have also contacted PNC Help through XXXX which a woman by the name of XXXX is sending my request to resolve this to their Escalation Team. It shouldn't have to get this far already. It is ridiculous with the back and forth phone calls and aggravation of not getting a clear answer on when I was going to get my money back. There is NO reason why PNC Bank N.A . 's Wire Department did not process the recall request as it came to them from my bank TWICE. It is UNACCEPTABLE and makes me angry.
Company Response:
State: MA
Zip: 017XX
Submitted Via: Web
Date Sent: 2018-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2018, I went to the XXXX, NC XXXX XXXX ATM, which charges no fees, to withdraw money. I used it twice, and was told by a gentleman that I needed to request a receipt, or the ATM wouldnt issue money. As always lately I request receipt from any ATM I use due to various issues with banks, and credit unions in the past. My second time using the ATM, I requested {$40.00}, but the machine gave me {$80.00}, so when I got home I checked my account online to find the withdrawal did take out {$80.00}, instead of {$40.00} I requested, but saw two fees totaling {$6.00}, for the ATM use by PNC Bank. Its federally illegal for banks, and credit unions to do this for an outside of network ATM to double charge, and in this case the ATM charges no fees, which means they have agreements with all banks, and credit unions to not charge fees! Please investigate this, along with my other complaints about XXXX XXXX, and PNC Bank back in XX/XX/XXXX-XX/XX/2018, because I only received {$60.00} back from XXXX XXXX for an old canceled account, and no money back from being overcharged for my service in XXXX, and in XX/XX/2018 my cellular phone was turned of, now both devices do not work at all, nor my old XXXX XXXX XXXX XXXX XXXX, in which under prepaid the customer owns the devices that are free, but XXXX XXXX states they have a right to turn of equipment if service isnt kept for six months. Also, PNC has charged me overdraft fees from these XXXX XXXX transactions, before their 5 day grace period starts for me to even be able to put monies in their bank to stop fees, even when I do I still get lied to, and charged, which messes up my banking, and monies on hand! PNC Bank owes customers for the early overdraft fees, and should be brought up on EEOC charges, because it makes the customers credit with Bank terrible, and for possible employment reasons PNC Bank uses this tactic to not hire! XX/XX/2018, I have a interview call from EEOC coming up, and please send this information to them, to be used in cases I previously filed with XXXX, FTC, CFPB, EEOC, OIG, OSC, and DOJ.gov, and include me on any court case proceedings? Thank you! From : Mr. XXXX. XXXX. XXXX XXXX.
Company Response:
State: NC
Zip: 278XX
Submitted Via: Web
Date Sent: 2018-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-01
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Last fall I obtained an auto loan. To reduce the amount of interest charged for the loan, I agreed to allow the lender to automatically take the monthly auto loan payment from my checking account. Many months later I logged into the bank 's website to review my accounts. I accessed the auto loan account and clicked on the Payment Details tab. The Payment Details tab displayed column headings of Date, Principal, Interest, Late Fees, Other Fees, and Totals. Only a couple of months of payment history details were displayed and the value displayed in the Date column wasn't accurate. It displayed the 4th day of the month even when payment was made on the 5th day of that month. I also saw that the interest charged in a later month was HIGHER than the interest charged in the previous month. There were no online statements -- just a couple rows of history -- so I called the bank 's customer support phone number. The representative did SOMETHING that allowed me to see several more rows of payment history data. When I saw more rows of a higher interest amount, I was really confused. I expected the Interest amount to be less each month because the balance the interest is calculated on is decreased with each payment made. The customer support representative submitted a research request and later I was called back and told me the Interest was higher in the later month because of the number of days in that particular month. I am unable to determine whether what the representative told me is correct or not. I can see only the current loan balance. I can't tell what the loan balance was for prior months. I tried several internet auto loan calculators and none of them had the same values I saw displayed for my loan, including what the monthly payment amount would be the amount I borrowed at the interest rate I thought I had. I thought I had a 60 month loan -- but maybe I really have a 59 month loan -- not sure? I am so confused on what reality actually is. And also afraid to make extra payments since I won't be able to tell how/if the amount is credited to my loan.
Company Response:
State: FL
Zip: 33579
Submitted Via: Web
Date Sent: 2018-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: on XX/XX/XXXX became aware that PNC bank had not set up autopay for the {$7.00}. I was travelling, called in PNC spoke to account rep, who said it was taken care of. On XX/XX/XXXX I got notice that my credit score dropped from XXXX Excellent to ( depending on agency ) between XXXX to XXXX. I called in again, I spoke with a recovery manager, XXXX, who said he had updated the information for the credit bureaus, and listed it as a bank error and NOT my delinquency. I was told this process would take at least a full billing cycle to correct, and PNC would not provide me with a letter confirming the bank error and not my delinquency. XXXX said, credit bureaus would update faster than PNC being able to provide me with a letter acknowleding this bank error. This is absurd. I've never been late even 1x, nor ever deliquent. I use only 4-5 % credit. The amount now was {$27.00}. When I travel, my usage can be higher and I ALWAYS pay it down when I return and NEVER pay minimum payments. this is totally unacceptable. It is a bank error and I have to wait 30 days or longer to get this to update on the credit bureaus. I need to apply for a loan now not next month. I have filed disputes with them, XXXX and XXXX. why can a bank, acknowledging it was their error, be allowed to get away with affecting someone's credit this way and not fix it immediately? I called again, They put me through to XXXX in Escalation department ( XX/XX/XXXX ). Although everything is in the record, she had to research what was in the record ( not complicated stuff ) and promised a call back. I called again and the bank said she would call me by XX/XX/XXXX at XXXX. another absurdity. My loan interest rate will be significantly higher because of this error and their error is a major cost to me. they need to update IMMEDIATELY for their error and not have me wait.
Company Response:
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2018-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-31
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: My complaint is about Refinancing a vehicle ( XXXX XXXX XXXX XXXX ) through PNC Bank, PNC bank then sent a check to XXXX XXXX for the pay off, however they sent the check to the wrong account. This leading to it effecting my credit drastically. I refinanced my vehicle XX/XX/XXXX. XXXX specialists name is XXXX XXXX. Address is PNC bank XXXX XXXX XXXX XXXX PA XXXX Since refinancing on XX/XX/2018 I have received XXXX billing statements from XXXX XXXX. The first bill was a general bill, ( when reviving the first general bill without late fees and charges I immediately reached out to XXXX XXXX. I then continued to receive bills from XXXX, the second and third bill both had late fee charges making my account passed due when all of this should have been paid off by PNC bank. XXXX XXXX is stating they are not at fault for my credit dropping because they can no longer locate the check PNC bank incorrectly sent out to the wrong account, which means PNC would be at fault for all the issues I am having since refinancing with PNC bank. XXXX XXXX was contacted again XX/XX/XXXX to inform him of the late payment notice from XXXX financial. On XX/XX/XXXX he replied stating he spoke with XXXX XXXX and stated nothing negative would happen to your credit XXXX. On XX/XX/XXXX you received the notice and I called PNC and spoke to XXXX in the escalation department. She stated she would get the loan and your credit XXXX corrected. Havent heard back from yet. It is now XX/XX/XXXX and I have received yet another bill from XXXX financial to bring it to a grand total of {$630.00} and my credit is still being effected. To date the loan is in default and impacting my credit XXXX despite the conflicting responses from PNC. Also noting that I have paid XXXX LOAN payments with PNC Bank since XX/XX/XXXX when refinancing my vehicle through them.
Company Response:
State: PA
Zip: 15221
Submitted Via: Web
Date Sent: 2018-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-31
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Pnc bank switched the order of transactions on my checking acct on XX/XX/XXXX causing a pending charge of {$8.00} ( XXXX ) to pull from available funds before a charge of {$9.00} ( XXXX ) that was run a week prior and cleared the account. This deceptive and predatory practice resulted in me being charged an overdraft fee on the {$9.00}. Also I made a deposit on XX/XX/XXXX of {$120.00} to cover a further negative balance in the account. I was charge an additional overdraft fee after I made the deposit.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2018-08-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-30
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I took a personal loan with PNC bank on XX/XX/XXXX for {$1000.00} with a maturity date of XX/XX/XXXX and interest rate of 15 %, I have been making payments, I was late a couple of times. I called in XX/XX/XXXX and stated that I could not make that months payment and advised the representative to start automatically deducted that payments from my checking account for the XXXX, and every month since then PNC have been deducting XXXX from my checking account and sending me the copy of the checks, so I thought everything was up to date and current, until PNC drafted {$69.00} from my checking account on XX/XX/XXXX. I called in and spoke to a representative that advised me that my account was past due and {$69.00} was the past due payment of {$34.00} and the current payment {$34.00}. I logged into my account to discover that between XX/XX/XXXX to the current that the payments that have been made totaled {$470.00} and {$280.00} is late fee, {$130.00} applied to interest, only {$49.00} was applied to the principal and I still owe {$880.00}, {$840.00} is the principal balance, {$40.00} is fees and {$4.00} is interest on a {$1000.00} loan. I was advised that the {$69.00} payment was to bring the account current. I payment of {$30.00} was sent by my payroll department on XX/XX/XXXX. I started receiving collection calls on XX/XX/XXXX for the {$4.00} difference. I logged on the PNC and made an additional payment of {$10.00} on XX/XX/XXXX. I was told that I would not get any more late fees unless the minimum payment was not made by the XXXX, since then I have incurred another late fee. I have called in several times to attempt to get some assistance with the account and have not been successful. I was contacted by XXXX XXXX in the executive office by email on XX/XX/XXXX and explained to her what happened on the account and she said she would get back to me in a couple of days. I have left several voice mails and spoken to other people in her department and I have not received a response as of today 's date.
Company Response:
State: IL
Zip: 622XX
Submitted Via: Web
Date Sent: 2018-08-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PNC Bank Created escrow shortages, with random checks to nothing, company I don't do business, posting refunds to insurance payment, use wrong figures for insurance escrow, wrong policy paid from wrong escrow account and inflated payments. SEE ATTACHED LETTER ADDRESS TO YOU. XX/XX/XXXX Called - Notice of Error at XXXX and spoke with XXXX in Customer Service. She refused to spend her time listening to my complaint and explanation, they are right, the insurance created the payment amount, a research request was summitted XX/XX/XXXX. She is insistent, the insurance premium created the increase. XX/XX/XXXX XXXX XXXX, in collection called. I insisted that she shut-up and listen to what I had to say. I got through the basics before she began with, " I'm in collection, you need to, I can't help, they haven't put in a request for a research, you need to, I am in collections. I see what your problem is, your payment increased {$200.00}. and you can't afford. '' No, my payment is inflated, {$390.00} and I am not going to pay it. XX/XX/XXXX XXXX, in collection called to asked, " Why I had not paid my mortgage? '' I said forget it, I am taking care of it. XX/XX/XXXX a man who refused to give me his name, called from PNC Bank Collection. I explained the situation and he informed me I would continue to get the collection calls. I said something to the effect that I wasn't worried about the collection calls. XX/XX/XXXX or XX/XX/XXXX I called Customer Service and spoke with XXXX. I began explaining and he began telling me that the insurance created the increase. I finally got him to look at the computer screen, my account, {$1000.00}, why, no invoice, policy, the discount created the notice, it was not a bill. He agreed that it did look as if I had some discrepancies, places me on hold, returns with the information that he wanted to talk to someone, puts me on hold again, returns to tell me someone else was going to look into the matter, but he didn't think I had any recourse except to pay the stated payment until XX/XX/XXXX. XX/XX/XXXX I spoke with XXXX, Customer Service who insisted it was the insurance increased the payment. It is a rehearsed, standard, don't think about response. XXXX informed me he didn't care what I did, if I sent anything other than the payment on the coupon, it would be returned. He began reading off my insurance premiums and I stopped him at the {$1700.00}, saying I signed nothing with that company. That is an agent who managed to give me a quote and used my information to create a policy, I never got, and get a commission for about four weeks before it is cancelled and he gives it back. XXXX switched me to XXXX. XXXX informed me she had nothing to do with my escrow, she paid insurance. When I received the coupon books, I was shocked, to say the least, but actually I had been watching for something on the order of stealing from my escrows, losing payments, because this is not the first time I have had a running battle with PNC Bank. XX/XX/XXXX I hand delivered a copy of the packet I mailed to the Attorney General of Indiana, to the PNC Bank branch at XXXX XXXX XXXX, XXXX, IN and asked XXXX XXXX, Sales Associate and a female, I assumed was the branch manager, didn't see a name tag, and asked that they fax it to the correct department. She skimmed the cover page to the Attorney General and mumbled something about insurance, but agreed to fax the packet. XX/XX/XXXX Mailed a complaint packet to the Attorney General Office of Indiana. XX/XX/XXXX Spoke with a female in Customer Service and explained the situation, she was very concerned and advised me to not pay the refunds at the bank because it would not get to the escrow department before XX/XX/XXXX. She provided the address to get the checks to the right department quickly, I mailed the Cashier checks, XX/XX/XXXX {$1700.00} = {$1700.00} pay back, and {$22.00} pay back. {$1000.00} = {$940.00} XXXX XXXX XXXX early premium pay back, plus XXXX {$380.00} = {$360.00} five to six month refund from XXXX. {$1000.00} = {$1000.00} pay back for mystery check pay for nothing. XXXX, {$1700.00} and {$22.00}, random payment, returned and balance o Now how it should have been handled : Homeowner 's policy {$1200.00} less {$1000.00}, = {$190.00} to be paid out of pocket. P & I {$310.00} + Insurance {$1200.00} divided by 12 = {$100.00} + taxes {$62.00} = {$470.00} Landlord 's policy {$2200.00} less {$380.00} = {$1800.00} divided by 12 = {$150.00} + {$2200.00} divided by 12 = {$180.00} = {$340.00} P & I {$340.00} + Insurance escrow {$340.00} + Taxes {$22.00} = {$710.00} XX/XX/XXXX I upgraded the property insurance on my primary residence and one rental property, both mortgages are with PNC Bank, with escrow accounts. XXXX XXXX XXXX, Homeowners Policy and Landlords Policy. The homes sit next door to each other. Homeowner 's premium, {$1200.00} for 12 months. Old Policy Premium, due XX/XX/XXXX, {$940.00}, difference in premiums, {$250.00}. What should have happened : Principal & Interest - {$310.00}, {$1200.00} divided by 12 = XXXX, plus taxes {$62.00} = new monthly payment of {$470.00}. Landlord 's Premium, {$2200.00} for 12 months. Old Policy Premium, due XX/XX/XXXX, {$720.00}, difference in premiums, {$1500.00}. What should have happened : Principal & Interest : {$340.00}, {$2200.00} divided by 12 = {$190.00}, plus {$1500.00} differences in premiums divided by 12 = {$130.00} for an insurance escrow {$320.00}, plus XXXX Taxes = new monthly payment of {$670.00}. This is giving no credit for the yearly escrow already in each account. Homeowners, {$940.00}, not to be paid out until XX/XX/XXXX. Landlords, six to seven months on deposit, policy comes due in XX/XX/XXXX, deposits on hand should be {$360.00} paid XX/XX/XXXX thru XX/XX/XXXX at lease {$360.00} refund of unused premium with the cancelled insurance provided, not taken into consideration. This is what did happen : XX/XX/XXXX wrote a Homeowner 's Policy and a Landlord 's Policy on the home I live in. Due to extreme weather, my age ( XXXX ) my health, XXXX XXXX XXXX and XXXX condition, I went to Alabama. I realized XXXX XXXX 's error and informed them to corrected and send me proof of coverage on the correct home. I get a notice that revealed that PNC Bank had paid {$2200.00} from the Landlord escrow account, for the Homeowner 's Policy. Right amount, right escrow, wrong policy. I notify XXXX XXXX of the error and they correct it and send a change of premium amount due to a discount, to PNC Bank. PNC Bank sends XXXX XXXX a check for {$1000.00} in response to the premium deduction of {$22.00}. I receive the first refund check from XXXX XXXX, {$22.00}. This discount and premium reduction was on the Landlord Policy. With in a few days I receive a check for, {$1000.00}, refund for over payment. No one knows what the {$1000.00} payment is for. This is where the nightmare starts. I am in Alabama, and although I have access to my computer, e-mails, etc., the one thing I don't have is access to bank depositing, due to using direct deposit and on-line banking, but not cell phone depositing. So I am holding 2 checks from the landlord escrow. Now they have created a shortage. I personally, still only owe {$250.00} on the homeowners escrow and {$1500.00} on the landlord escrow. Now I am waiting for the refund from XXXX XXXX XXXX, {$940.00}, which was paid 4 days after PNC Bank was notified that there was a change in policies. Also, XXXX was dragging their feet with the 5 to 6 months refund not used due to a new policy. The end of XX/XX/XXXX, I receive a check from XXXX XXXX, informing me that they had cancelled my homeowners policy. I had never heard of XXXX and knew nothing about a homeowners policy. I never received a policy, binder, declaration or e-mail from them, only a check for {$1500.00}. I called the number on the check and was told they had cancelled my policy because I had not made repairs they had requested. I did remember a letter threating to cancel my policy for not painting the trim on the garage, but I was dealing with the installation of a new furnace and trying to keep warm. I called XXXX XXXX they assured me my home were covered and paid up. XX/XX/XXXX or XX/XX/XXXX I received another check from XXXX for {$210.00}. Being a retired XXXX XXXX XXXX I knew that was most likely a commission paid the week the policy was written and deducted when the policy was cancelled. What bothered me was that someone, I had no dealings with, could purchase Insurance on my home, without my knowledge, burn the house down and collect the insurance. I see no reason for anyone to insure a house they don't own, don't live in or care about for any reason than to destroy it and collect the insurance. If I didn't die in the house would I know? If I did die in the house, would anyone know they collected insurance? Why would PNC Bank pay three times within 5 months without contacting me? They had my e-mail address. I tried to get to PNC for some answers, their wait time, to speak to a representative, begins at 20 minutes and grows. The next blow came when I received the payment coupon books. My primary residence when from {$450.00} to {$860.00} = {$410.00}. The new payment should be {$470.00}. {$390.00} over charging. The rental property payment when from {$450.00} to {$83000.00} = {$380.00}. The new payment, even with the difference in policy premium should be no more then {$710.00}. {$150.00} over charge. This is not an over charge for a year, this is by the month. {$390.00} times 12 = {$4700.00}. {$150.00} times 12 = XXXX for a total of {$6500.00} a year and they pay not interest.
Company Response:
State: IN
Zip: 46203
Submitted Via: Web
Date Sent: 2018-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My sister went to the dentis and got dentures and she is very unhappy with the results, they are still in wax and they are not finished and I lent her my credit card from pnc and the amount was {$3.00} and I disputed this on my credit card gave them everything they needed and still they are not giving me my money back. This has been going on since XX/XX/2018. They also wanted me to go to another merchant to get feed back, and other dentist just don't won't comment on another dentist 's work, and I had to pay for the office visit. I did everything to see if I can get my money back and they still won't. When I talked to the supervisor from pnc he also agreed with me about the dentist not commenting and then I said I have another dentist to go see and he said ok, but that dentist said the same thing and now he won't even return my phone calls, and he also said at the same conversation before I told him I was gon na see another dentist, that they would see what pnc can do for me. But has not called me back for days, I am filing a complaint, this is crazy, That conversation was even on a recorded line so he should not even go back on his word. I have the date and time from that conversation that was recorded.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2018-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A