Date Received: 2019-01-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: In early XXXX, I ran into some financial trouble because my PNC bank account did not update on mobile banking over XXXX XXXX. This overdrew my account on the following Tuesday and because I was out of town and not working at the time, I had to wait 2 weeks for a paycheck to bring my account back to balance. I accrued over a XXXX dollars in overdraft and NSF fees and have records to prove this. I called PNC multiple times and asked of anything could be done to stop this with zero help. I was transferred to a supervisor department after the 1st employees claimed they could not reverse any of the fees as the system would not let them. The phone rang once and I got an automated message that said no one was available and the call automatically ended. Never called back. Accepting that they would not budge to work with me or help me at all, I paid the fees and brought my account back to positive and moved on. Fast forward to today. The company I work for has decided to switch to biweekly pay instead of weekly. These past 2 weeks on one weeks pay have been awful and stressful. However, we managed to make it to Thursday XX/XX/19 without overdrawing. My account was negative XXXX dollars on Thursday XX/XX/19. When I woke up on Friday XX/XX/19 my account was negative XXXX because of a few small transactions that went through and XXXX dollars in overdraft fees 3 XXXX dollar charges each. So, my paycheck finally hit the account for XXXX dollars on Friday XX/XX/19. Then at XXXX on Saturday XX/XX/19 I was charged 3 more XXXX dollar overdraft fees after my paycheck had already hit the account. Because my paycheck has gone through I did not expect this. I have so many bills coming out this week from having to wait 2 weeks to get paid, that I can not afford XXXX dollars in overdraft fees. This is my whole grocery budget for the next 2 weeks until I get paid again and I literally have no food in my apartment. I called again today XX/XX/19 asking for assistance in this especially because my paycheck had hit and there is no reason for the fees to be met with no help again and told I should use tips to avoid overdrafting. Enough is enough of this. Ive paid so much in overdraft fees that I can't afford to live. All I want was the 3 most recent overdraft fees refunded to me so I can afford groceries so I don't starve without over drafting again and having the same thing happen while I wait another 2 weeks to get paid. I have exhausted all options to avoid this. I have overdraft protection on my account. I have alerts sent to me when my account drops below XXXX dollars. The way PNC does their business makes it impossible to avoid this because it happens over night while you are sleeping and then to offer no solution to a good, 6 year customer is frustrating and disheartening.
Company Response:
State: WI
Zip: 53151
Submitted Via: Web
Date Sent: 2019-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I received a XXXX XXXX check from XXXX XXXX which I deposited on XX/XX/2019. PNC. PNC erroneously rejected the XXXX XXXX deposit on XX/XX/XXXX and then had the unmitigated gaul to charge me a {$12.00} service charge on XX/XX/XXXX. I called PNC XX/XX/XXXX and requested a reversal of the {$12.00}. I spoke with PNC rep XXXX XXXX who had no business common sense whatsoever. Instead of reversing the transaction of a 30 years customer with very high balances he chose to not refund my {$12.00} even though he could see the XXXX XXXX check was valid and that the {$12.00} service charge was based on a error by PNC. I want my {$12.00} refund, PNC to be reprimanded and PNC reps to be retrained.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-10
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Starting on XX/XX/2019 I began accumulating mass amounts of overdraft fees and it was all due to my mobile app and online banking not reflecting appropriate balance info when I was logging in to check prior to purchases. Now after the initial overdraft fee I continued to be assessed fees until XX/XX/2019 and in total had 5 overdraft fees. 2 of these fees I was aware of prior to withdrawing money however the others were done wrongfully. I feel lied to because of the online information being wrong. This is the 2nd time I've had an issue with pnc bank over charging me on overdraft fees and all due to how the mobile app and online banking process things. Of course the PNC employees did nothing. I love having PNC as my bank because when I do need to use the overdraft coverage it does help which is why I was expecting the two overdraft fees from cash withdrawals. However because of this huge amount of overdraft fees I'm missing money for bills which upsets me greatly. It isn't fun feeling like you cant always trust your financial institution. I want to be refunded 3 of the overdraft fees due to the way the mobile and online systems have processed things.
Company Response:
State: FL
Zip: 32114
Submitted Via: Web
Date Sent: 2019-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-10
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I had a bank account with PNC 4 years ago, and I needed to close my checking and savings account when I moved to XXXX, because PNC has no branch in MA. Last time, when I had to close an account, I went to a branch and had someone help me in person. However, since PNC does not operate in MA, I had no other choice but call the customer service line to close an account, and I had no idea how to close an account via phone. The agent that spoke with me on the phone back in late XXXX told me that once I transfer all my money out of the accounts, I could call them and they would close the accounts for me. But he did not tell me what happens if I don't call and not properly closing my account. Coming from XXXX, I had no idea debit cards could overdraw. Therefore, I believe it's PNC 's responsibility to acknowledge me about overdraft charges. And because PNC 's customer line always take a long time to get connected, I didn't call them on time, and was not aware my account was getting overdrafted. Starting XX/XX/XXXX, because my XXXX account was automatically linked to my PNC account, every time I use XXXX to make a payment, I get over charged for XXXX dollars at PNC. I was not aware of the charges because I knew I had no money in my PNC account, so when XXXX say : transaction is not completed, I then would use my new debit card to make the payment. In mid XXXX I went on my online banking and saw I was charged for {$300.00} and more overdraft and overdrawn fees. I was connected to the retail escalation group for some help, but they told me it's not a bank error and they can not help me. The agent was also out of the office for about 2 weeks and I was not able to get in touch with her. As a result, my account now is charged off, I was not notified and couldn't use online banking. I personally do not think PNC valued me as their customer. As a foreigner, I was not aware of banking in the States and I believe it's the bank 's job to inform me about the consequences of not closing the account properly. PNC didn't do their job to inform me and all the other people ( foreigners ) who is not aware of overcharging. Instead, they let me getting charged overtime. I am a student and I don't have the money to pay off this ridiculous amount of fees. PNC said they could not help me file more complaints and therefore I decided to contact the CFPB to help negotiate. Thank you for your help and understanding.
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2019-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I originally applied for a home equity line of credit with PNC. They told me it would be fixed for the first five years then variable. It was variable from the minute I signed. I told them the loan officer mislead me on the loan and they said I can change it to fixed for a {$100.00} fee. I told them I shouldn't have to pay this fee and they agreed but charged me anyway. I fixed the loan and then decided to take out a new loan to pay off the original loan. I had to go to closing three times before the loan wen through due to problems with their loan administrators and underwriters. After I got the loan, I received the first bill 3 days before it was due. I called to complain and they said they would put through the payment over the phone without a fee. The woman attempted to process the payment but it was the wrong amount. I told her it was wrong and she said she would fix it and I would get an email. I never got the correction email. I called them 2 days later, 1 day before the payment was due, to fix the problem. The nasty manager told me I would still have been responsible for a late fee even though PNC 's customer service agent put through the wrong amount. I asked them to check it. They said they couldn't find the payment at all. Then he asked to process a new payment. I have not received a confirmation yet. This bank is horrible. Their customer service agents do not have adequate training on consumer regulations. Their loan administrators have violated Regulation Z due to not sending me my bill on time and not processing my paperwork in a timely manner. Their loan administration process needs to be enhanced to ensure their employees follow the regulations and process everything timely and give customers the correct information. They also need to send billing statements in a timely manner. Please look into the mortgage servicing practice of this horrible bank.
Company Response:
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2019-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Mother passed on XX/XX/18 and I inherited her property via her will that had a mortgage with PNC bank. Within two weeks of her passing I sent the bank a partial payment of her mortgage and completed a modification application in XX/XX/XXXX. PNC returned the payment to me stating that I could not make a partial payment and advised me to proceed with the modification/loss mitigation application. I stated on the application that because she missed two closings due to someones negligence and lost out on a XXXX grant that the estate planned to possibly file a legal action on all parties involved and because resided in another state that I wanted to keep the property and place a tenant in the property. After five months of months of sending in extra documentation and multiple phone calls with loss mitigation and having at least five different points of contact PNC informed me that because the property was not my primary residence they had to deny my modification application, could not offer me any payment plans or loss mitigation options and subsequently filed a foreclosure notice on the property. I asked why they couldn't offer me any loss mitigation options and they informed me that FHA guidelines were extremely stringent and does not allow for modifications on non owner occupied properties whether inherited or not. I asked why wasn't my application denied within 30 to 60 days if I stated that it was not my primary residence and they told me that they did not know. This situation has caused me an extreme amount of XXXX and XXXX about my mothers property. Hopefully we can work this situation
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2019-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The subject of this complaint is PNC Bank. During the second week of XX/XX/2018, I transferred {$300.00} or so from " XXXX XXXX '' to " PNC Bank '' and received an email about four days later saying that the money had been received in my PNC account and would show up within three business days. To date, I have contacted PNC via online chat a week after I didn't receive the funds, then called four times, reached out by email and phone to an executive client relations person at PNC two weeks ago. I still see no funds in my PNC account. It's been almost a month now, with no sign of the funds showing up in my PNC account -- even though PNC confirmed that they've been received, and they were taken out of my XXXX account just fine! I am contacting you so that PNC checks its own records and properly reflects this {$300.00} received transaction in my account. Right now it is essentially stolen by PNC or XXXX -- I don't know. The documents I have attached clearly tell the whole story.
Company Response:
State: TX
Zip: 78704
Submitted Via: Web
Date Sent: 2019-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was a trustee at PNC bank an had business with this company, the location of this was XXXX XXXX, I have loss my power of doing business with this bank, I came to the bank an spoke to one of the clerk there an waiting for response from the bank clerk, the banker want my, ( SSN ) social security number, I had went down the block already why I told the teller about problem in business I had, my private info I have to e-mail to the teller.Correct address to bank is, XXXX XXXX XXXX, XXXX, KY XXXX.Seeking a support system have police report at XXXX metro police department , an have asked for other report that have been denied by these officer trying to talk to XXXX integrity unit around XXXX, an the officials there, this is ask the expert, I have open other bank to this is the more reason encounter of where is my account. Thank You, XXXX XXXX
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2019-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-07
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: I want to submit a complaint regarding private loans that I have through PNC Bank. I have a few student loans through PNC Bank that I used to attend the University of XXXX. Currently, I have been paying on these student loans since XX/XX/XXXX. I have paid my loans on time and without any late fees, penalties and I have never defaulted on the students loans I will reference. I am writing to submit a complaint regarding predatory lending practices that PNC Bank engaged in with myself and my father, who is the co-signer, on multiple occasions when I signed for the loans. I used these loans for the sole purpose of attending the University of XXXX, which I attended between XX/XX/XXXX to XX/XX/XXXX. I attended both XXXX studies there as well as XXXX studies. I did not drop out or fail out, I graduated successfully with two degrees. My XXXX degree was in XXXX XXXX XXXX XXXX, a XXXX XXXX XXXX Degree, and my XXXX XXXX was in XXXX XXXX, a XXXX XXXX XXXX Degree. Here is the loan information : 1st Loan : Opened XX/XX/XXXX Annual Percentage Rate = 8.617 Finance Charge = {$19000.00} Amount Financed = {$11000.00} Total of Payments = {$30000.00} 2nd Loan : Opened XX/XX/XXXX Annual Percentage Rate = 9.00 Finance Charge = {$19000.00} Amount Financed = {$11000.00} Total of Payments = {$30000.00} 3rd Loan : Opened XX/XX/XXXX Annual Percentage Rate = 8.546 Finance Charge = {$15000.00} Amount Financed = {$10000.00} Total of Payments = {$25000.00} 4th Loan : Opened XX/XX/XXXX Annual Percentage Rate = 6.01 Finance Charge = {$8500.00} Amount Financed = {$10000.00} Total of Payments = {$18000.00} Total Amount Financed = {$42000.00} Total Finance Charge = {$63000.00} Total of Total Payments = {$100000.00} As you can see from the above information, PNC Bank charged myself and my father a total of {$63000.00} to finance only {$42000.00}. This equals a total repayment of {$100000.00} over the course of 240 payments from the time of origin that the loan was opened. Each loan amount contains a total of 240 payments in order to reach the payoff amount. All loans listed above are variable interest loans and have their interest rates adjusted quarterly. Over the course of repayment since XX/XX/XXXX, I have paid anywhere from {$300.00} per month to just recently {$510.00} per month on these loans. My current balance is just over {$60000.00} and there is no late fee, or interest fee, or any type of negative fee associated with any of my loans because of my repayment practices. My complaint is in regards to how PNC Bank provided myself and my father, in XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX loans under predatory lending practices and behaviors. PNC Bank has not been helpful in regards to my attempts to contact them about these loans as they stated at the time We are sorry Mr. XXXX but we do not have any student loan refinancing products that we would be able to offer you. I assert that PNC Bank is making an extravagant amount of money from myself and my father directly because of their predatory lending practices. In total, they have charged myself and my father 150 % of the amount of money that we had requested from them. I also am asserting that PNC Bank would not be making this type of money for it was not their engagement in predatory loan practices. The amount of money that they will receive simply because of their finance charge is 60 % of the total amount that will be repaid. This amount is {$63000.00} of {$100000.00}. My date of birth is XX/XX/XXXX, in XX/XX/XXXX, the month of the first loan in the above list, I was XXXX years old and had no credit history, no history of defaulting on any loan, and had never previously taken out a loan or line of credit directly in my name at that point. I was never educated on anything related to loans or student loans and was far too young to know how much of a scam this loan deal really was. Also, in XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX my father had a very low credit score due to a number of personal issues we as a family were struggling with at the time. I assert that PNC Bank, in their engagement of predatory lending practices, took advantage of my lack of education and experience at the time the loan was opened and also had taken advantage of my fathers low credit score and how my family was undergoing financial struggles at the time. PNC Bank has refused to work with me when I have contacted them on ways that I could make the monthly repayment more reasonable and aligned with my income. They have refused to offer me any type of help to reduce my interest rate, open a new loan, reduce my monthly payments or acknowledge that indeed they engaged in predatory lending practices.
Company Response:
State: PA
Zip: 185XX
Submitted Via: Web
Date Sent: 2019-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-06
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Six years ago I was told by my bank ( PNC ) that it'd be in my best interest to invest in rolling over my XXXX into an IRA with them. My XXXX though I hadn't invested any money into it in 3 years it was growing good! It had grew several XXXX dollars with it just sitting. I also had company stocks. PNC charged me {$3000.00} to roll it over. I've yet to make that money back! Let alone any profit as promised! Also my stocks didn't transfer with my rollover. They said I have to write some company a letter! So why did I pay {$3000.00} cash for??? I still have to do the work?! So idk where my company stocks are! My company stocks we're from XXXX. I'm still frustrated and so very regretful of this rollover with PNC. My money was fine where it was! I rolled {$15000.00}, cost me {$3000.00}, my balance is {$14.00}, XXXX.
Company Response:
State: GA
Zip: 30019
Submitted Via: Web
Date Sent: 2019-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A