Date Received: 2019-03-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: At XXXX XXXX today someone from PNC called and said they were responding to my complaint. However they are sticking with their fake story. They refuse acknowledge their mistake. The only solution for me and all others who have been wronged by PNC. is to nvestivate them. And thats is the only way that they will correct their bad behavior and ripping of their customers. There is over 1400 complaints against them on XXXX XXXX Their practices are illegal and fraudulent and someone needs to check their transactions and bring charges against PNC. They need to appear in Congress before a banking committee. They will not change their behavior or acknowledge their errors unless actions are taken against them. I put in a complaint against them on the XX/XX/XXXX on your site.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-19
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Hello- and thank you for helping me. I want to start by saying that I have tried to close my account with PNC bank at least 4 times-now. I have never known them PNC to be as unprofessional and playing hardball as they are now. I have closed my account -yet they keep it open. It was first closed early XX/XX/XXXX and the teller told me that early the next morning they would close it, but some disputes was on it, in 2 weeks - I went down town DC to the PNC Bank and was told about the disputes, so I waited 2 more weeks-when the disputes were closed because the company wrote me and said they did not want any funds. PNC has an auto machine that answers the phone and is programmed to hang if the caller does not have a bank code. I had cut up my debit cards already and was not using the account because I thought it was closed. I went downtown to the DC PNC Bank again last week XX/XX/XXXX and it was still open, all disputes have been closed, and I told the young lady that it was suppose to be close- she told me the same-thing as the last teller- in the morning they will close it. I think PNC has gone crooked or loss their minds- please help me
Company Response:
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2019-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent an international wire transfer ( to XXXX ) through the XXXX branch of PNC bank on XXXX XX/XX/2019 at XXXX. The branch manager went through the details and said that since it was going to be in the destination currency ( INR ), it would be sent directly to the bank ( XXXX ) and that there was no need for an intermediary bank. The money was then debited from my account. I kept following up with the beneficiary to confirm if he received the funds and even after 2 weeks the funds were not received. I then called PNC 's customer support and they told me that the beneficiary bank was asking for additional information. Since it was already delayed by 2 weeks I requested PNC to recall the transfer. I have since followed up with PNC several times and as of today ( XX/XX/XXXX ) over 2 months from the date of the wire transfer I have not received the funds back into my account. It appears that there may have been an error from PNC bank because they keep saying that the funds are with XXXX bank XXXX they are unable to provide me details of this, I told them that if they could that I would follow up directly with the bank ) however the funds were to be sent to XXXX bank and not XXXX bank. The details of the wire transfer are as below Date XX/XX/2019 Time XXXX EST Confirmation code : XXXX Amount : {$29000.00} According to the receipt the funds should have been available to the beneficiary by XX/XX/2019.
Company Response:
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2019-03-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-18
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: PNC Bank on more than one occasion has charged me overdraft fees when my account has NOT gone into negative. On XX/XX/19 there was a check that cleared through my account that left an ending balance of {$26.00}. No overdraft occurred but they charged me a {$36.00} overdraft fee anyway dated XX/XX/19 but didn't show the fee on the account until XX/XX/19. I promptly called their customer service and was told by the representative XXXX that I spoke to that the fee could not be reversed. Something REALLY needs to be done about this as I am sick and tired of them XXXX people over unfairly and charging fees for overdrafts that haven't happened!
Company Response:
State: IL
Zip: 60490
Submitted Via: Web
Date Sent: 2019-03-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Previously, I had repeatedly received spam mail from PNC Bank about offers. So, in Complaint # XXXX filed on XX/XX/2018, I had requested them to opt me out of all spam mail. Thereafter, I stopped receiving spam until now. Yesterday, I once again started receiving spam mail from them and I have attached scanned copies of the front and back of the mail for reference.
Company Response:
State: NJ
Zip: 08540
Submitted Via: Web
Date Sent: 2019-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Looking over my XXXX credit report i noticed that PNC Bank is reporting negative information about an account that was paid in full and closed. I have talked to PNC and they are staying their records are showing that everything is reporting correctly with no negative marks.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2019-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PNC Bank, XXXX, Ohio. XXXX. I have never been late with any payments in the 12 years I have been paying PNC. After trying to refinance with the company and getting an appraisal of over twice the value of my home I was denied. So starting in XX/XX/XXXX after making my monthly payment of {$800.00} XX/XX/XXXX I decided to make a Principle only payment on line XX/XX/XXXX of {$1000.00}. When I looked at my account I noticed they applied only {$470.00} to principle and {$520.00} to interest. I called them and they said they would correct it and that it might be best to mail in the principle payments with a check showing principle only on the check ... well it never happened on there part. I made my monthly payment again XX/XX/XXXX of {$800.00} and mailed in a Principle payment of {$1000.00} on XX/XX/XXXX which I wrote on the check and the statement portion PRINCIPLE ONLY. When I checked my statement again it showed they applied only {$680.00} to principle and XXXX to interest. I was going to give them one more month to get this right so again I paid my monthly payment on XX/XX/XXXX of {$800.00} and another Principle only check mailed in with Principle only wrote on it in the amount of {$1000.00}. This time they applied {$140.00} to principle, {$130.00} to interest and {$720.00} to late fees. I was in shock. I have tried calling them to get this taken care of but get the run around. This makes me wonder what they have been doing to me the first 11 years when I didn't even look at my statements. I have also been trying to get them to let my wife handle this matter since she handles all the bill paying and they always give the run around about having me to authorize her to handle it which I have done dozens of times on the phone. Let me also add that they apply different amounts to the principle with my normal monthly payments. Like XX/XX/XXXX principle was {$220.00} interest was {$570.00}, XX/XX/XXXX, principle was {$1.00}, interest was {$790.00}, XX/XX/XXXX principle was {$390.00}. XXXX and interest was {$400.00}. All of this is so wrong. Please be advised of a CROOKED company. My balance has only gone down in principle since XX/XX/XXXX till now {$2200.00} with them receiving {$5400.00} from me
Company Response:
State: TN
Zip: 370XX
Submitted Via: Web
Date Sent: 2019-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hello! We called our mortgage servicer PNC Bank on XX/XX/XXXX and XX/XX/XXXX regarding doing a forbearance as my husband XXXX was currently out of work. We were told by 2 different PNC reps that we were approved to do a forbearance and if we chose to do so it would not be reported to credit bureaus as a late, missed or defaulted payment but it would only be reported that we were in a forbearance. Because of this, we agreed to move forward and do the forbearance. We got a letter saying we were approved. Today, XX/XX/XXXX, we received a letter stating that we had been reported to the credit bureaus negatively for a missed, late or defaulted payment. This is EXACTLY what we were told would NOT happen. We need this corrected IMMEDIATELY.
Company Response:
State: TN
Zip: 37207
Submitted Via: Web
Date Sent: 2019-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-16
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened an account with XXXX based Bank on line. It was a high yield savings account at PNC. The account was opened on the XX/XX/XXXX but it was not funded till XX/XX/XXXX. I initiated a web transfer from my Bank which is XXXX XXXX XXXX on the XX/XX/XXXX. My bank completed the transfer on the XX/XX/XXXX. Noting on the PNC site showed any transfer made. Called several times to PNC. The answer was the same -its takes up to 5 business days to complete which is utter nonsense. On the XX/XX/XXXX I checked my account and the funds were there no explanation of where it came from. I called and talked with the XXXX at the call center who was rude and self - indulgent. She couldnt give a proper answer. She told me to talk to anyone at PNC. I then wrote a very detailed letter to XXXX XXXX XXXX who is the CEO of the Bank. I was extremely frustrated. I started digging to find a website called XXXX XXXX. The most complaints were for PNC mostly from people located in the the states where the bank has branches. I was shocked at the behavior of PNC. I indicated to XXXX XXXX that I was very unhappy with the way the bank is defrauding the people. I wanted to know what he was going to do about the matter. The next day I received a phone call from a woman called XXXX who was calling on XXXX XXXX behalf. She promised to call me after she investigated the matter and call me on Thursday. I was speaking to her on Tuesday morning the XX/XX/XXXX. I never got a phone call and late Friday morning she called and told me that there was nothing wrong and its the Banks policy to withold funds for up to five days. No one told me this the banks policy to do this. I told her that I would contact you and write a letter to XXXX XXXX XXXX and contact my congressman XXXX XXXX XXXX. This is breach of public trust and skimming of interest by the bank PNC. It my dearest desire to get this unscrupulous Bank in front of a congressional Banking Committee to be investigated.. I had called you on Wednesday the XX/XX/XXXX and left a message and someone was supposed to get in touch with me on Friday. I didnt receive the call so I decided to write. Please call me and let me know the details you required because until today the account at PNC doesnt show when they received the funds and the Bank that transferred it. Today is the XX/XX/XXXX.nine days after the funds were received.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was reported to credit bureaus for missing 1 mortgage payment since I opened the account in XXXX. I called PNC mortgage on XX/XX/XXXX and explained that I attempted to make the payment on time in XX/XX/XXXX and there was an error in the routing number. They agreed to rescind the late fee of {$75.00}. I made the mortgage payment on XX/XX/XXXX for the current and past due amounts before the late fee accrual date on XXXX of the month. PNC reported my account as being 30 days past due on XX/XX/XXXX.
Company Response:
State: TX
Zip: 79912
Submitted Via: Web
Date Sent: 2019-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A