Date Received: 2020-02-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received my annual escrow shortage statement and called to discuss why they only allow me to pay a portion of the shortage and not all of it to keep my monthly payments level. The only reason I was given is that it was a RESPA requirement that they had to spread a portion out to each monthly payment. I explained that I have the money now to take care of the difference and that continually increasing my monthly mortgage payment causes a financial hardship throughout the year. The options they gave me were to refer me to collections to adjust my monthly payment. I don't want to adjust my monthly payment and extend the loan I want to pay the entire difference in one lump sum and keep my payments the same. I have reviewed Shortages, Surpluses, and Deficiency Requirements 12 CFR 1024.17 ( f ) and I see that if the shortage is less than a monthly escrow payment I should have the option to pay it all at one time. My concern is the shortage is anticipated/estimated so they have no way of really knowing at this point that it is over the monthly escrow payment. I realize the law is there to help protect the person paying the mortgage but in cases like mine it can create a hardship and there should be an option to pay it in one lump sum. I have no way to contest that their anticipated amount is correct or not and therefore, request that you help me with PNC Bank 's estimate and find a way to stop them from continually raising my monthly payments when I have the means to keep them level by paying the shortage as one lump sum.
Company Response:
State: TX
Zip: 75042
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: One of my employees stole {$18000.00} from my credit card terminal in unmatched refunds in the pst 6 months. PNC merchant services are not helping me resolve this issue. Stating that i need to re-coup my money from the employee and that this is not their problem. I don't know how this was not red flagged in my account for the fact i do not do any refunds in my business as credit card refunds-only by checks. The employee is now on the run and can not be located. I am being ignored and dismissed by the bank.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: Good morning I'm writing that to you help me with a problem that I have, in XX/XX/XXXX I bought a car from the company XXXX XXXX XXXX and who finances my debt is PNC BANK, the car title was sent by XXXX XXXX XXXX to PNC BANK in XX/XX/XXXX and the PNC BANK returned the title because he had some bad, now the XXXX XXXX XXXX says that he has not received anything from the PNC BANK and the PNC BANK says that he does not have it either the title car, they have been blaming each other and the car title does not appear, leading as consequences not being able to register the car, be paying for a car without a title, take public transportation to go to work and do my personal laps, and also gave them my truck as a trade in and now neither XXXX XXXX XXXX and PNC BANK respond. I'm paying the loan opportunely. I appreciate helping me with this inconvenience.
Company Response:
State: NJ
Zip: 07055
Submitted Via: Web
Date Sent: 2020-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Over {$12000.00} has been withdrawn from my checking account from a merchant that did not have my authorization or permission to charge my account. There is no contract in place and the merchant has been withdrawing about {$120.00} a month from my checking account for the past 10 years. I never noticed because there is no signed contract in place and I was unaware money has been withdrawn from my account. I disputed the charges with PNC bank who opened a dispute with the merchant. The merchant never responded to PNC bank, however PNC notified me that despite receiving no feedback from the merchant, they closed the dispute in favor of the merchant and it is my responsibility to recover my money. The reason PNC gave me they ruled in favor of the merchant was due to internal bank policy. The merchant never responded to the dispute charges. I am a consumer and pay bank fees to PNC bank. I have a right to expect my account and money to be secure. PNC told me anyone who has my routing.account number can go into my account and withdraw money without my permission. PNC does not consider this type of activity fraud and does not want anything to do with it. I am a consumer, pay bank fees and expect PNC to keep my money secure. I am filing this complaint because PNC refuses to do anything to get my money back. These were unauthorized charges and there is no contract or proof of any purchases I made from the merchant. There is no contract or proof of purchase because I never signed a contract for the money that has been taken out of my bank account. Does the consumer have any frights these days? Can banks just walk over average middle class Americans and not be responsible to keep our accounts secure? Please help.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2020-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/2020 PNC bank let a charge for {$140.00} go through on my account with no money in my account. This has caused an initial overdraft fee of {$36.00} the next day because I did not have the funds to deposit into my account. Since then I have been getting charged overdraft fees every single day which caused a total amount as of today for {$120.00}. My account is currently overdrafted {$330.00}. I put a stop payment on two charges so that they wouldnt go through so that was {$36.00} each that was assessed to my account. I dont mind paying those two {$36.00} stop payment fees because I needed them. called to let PNC know that I dont have funds to deposit until Monday XX/XX/2020. I also asked if I can have the overdraft fees waived on my account because I cant afford to pay them that much money. I spoke with a regular rep and a supervisor and no both said that they couldnt help me. PNC is very greedy and if I didnt need it to send a XXXX payment to my landlord every month I wouldnt have this account. I really need someone to please help me any way they can to waive the overdraft fees assessed to my account due to a charge for {$140.00} that went through with a {$0.00} balance on my account. Thank you so much in advance.
Company Response:
State: IL
Zip: 60653
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened my IRA in PNC in XXXX ( no minimum required and no fee ). In XXXX and XXXX, there were no fees charged. In XXXX, I left PA for training but still got my mail and all notifications. I just got back from training and recieved my XXXX statement a few weeks ago. I noticed a {$25.00} fee. I looked back at my other statements and through every single piece of mail. {$25.00} was charged for {$2000.00} also ; there was no reason given nor notification sent. The {$25.00} was more than I earned in interest! I called PNC on the XXXX and they claimed it is a custodial fee they " recently started '' and issued because I had less than {$2000.00} in the IRA. I informed them I have many IRAs and have never been charged a fee 'all of a sudden ' and I was never informed upon opening the account to have a certain amount in. That and for 2 years, I was never charged .... They said " as a one time courtesy, we will give you {$25.00} back '' .... I want the {$50.00} back and the ability to either put the money in to not get charged again or just transfer it out to another IRA. They said they'll have to charge for the transfer ... .. Four weeks have gone by now and PNC is still not able to admit their mistake upon charging me and will not put the remaining {$25.00} back into my account. It is absurd to have to pay PNC for holding my retirement money for me and 1. not make any money for it 2. not be able to have this quickly rectified so I can do my part and put money in until its due and take it out w/out yet another fee.
Company Response:
State: PA
Zip: 18045
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have a conventional mortgage with PNC Bank, taken out in XX/XX/XXXX for a new home purchase in Maryland ( XXXX County ). I have been servicing this loan and have remained current on all my obligations to date, without a single delayed payment. Following significant investment in the property and general value appreciation, and taking into account independent expert advice I received, I came to the conclusion that I had achieved lower than 80 % LTV in XX/XX/XXXX. I have filed a request to delete the PMI in XX/XX/XXXX. PNC took a long time to respond to me and they finally ( after a number of follow ups ) sent me a letter dated XX/XX/XXXX, detailing the processes that I would need to go through to delete the PMI. As required, I sent PNC a check to pay for the cost of an appraisal. The appraisal took a while to schedule and finally the appraiser contacted us and we scheduled it for Friday XXXX XX/XX/XXXX. Then, after a number of follow ups across a number of days, PNC wrote a letter dated XX/XX/XXXX ( which I received first week of XXXX ), indicating that the appraisal value for the property was {$630000.00} ( without sharing the appraisal report ) and that I needed to reduce my balance to {$500000.00} to delete PMI. As per their instruction, I immediately processed a principal reduction and reduced the outstanding balance of the loan to XXXX on XX/XX/XXXX, and contacted PNC Bank as indicated on their letter to let them know, so that they can delete the PMI. I still have not received the appraisal report and don't have a view whether this assessment is valid. I can not contest it without having the report. XXXX County 's ( Maryland ) tax assessment as of XX/XX/XXXX for the property is {$650000.00}. The PNC Bank appraisal value is below this. As of today, I have contacted PNC Bank four times between XX/XX/XXXX and today regarding the deletion of the PMI, having complied with every request and investor requirement. I still have not received confirmation on PMI deletion. Although I have made a principal reduction, I am still incurring PMI. I believe this is unacceptable behavior and felt obliged to report this to the CFPB. I look forward to hearing your views.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I met XXXX XXXX XXXX XXXX ID XXXX in the XXXX XXXX XXXX. She came of as a knowledgeable loan officer and as a board member of the group seemed trust worthy. At the time we met I was shopping for a home equity loan. At that point I have spoken to XXXX XXXX was told that the bank had a great program were there would be {$100.00} closing costs and XXXX under prime. I asked for her opinion on that offer and was told that PNC had no closing cost at all and they offered XXXX under prime. As the PNC offer was much better I decided to go ahead and apply for the loan. We decided that a 20 year term was best. I was originally quoted a XXXX XXXX monthly payment and was asked to bring in previous mortgage statement, XXXX, XXXX and bank statements for the past two years. I came into XXXX XXXX office on XX/XX/XXXX signed some paperwork and provided her with the info she needed. There were some underwriting requests since the company I was working for had just recently been purchased. On XX/XX/XXXX I received a SMS from XXXX XXXX that the loan was approved and appraisal was scheduled. On XX/XX/XXXX I sent XXXX XXXX a SMS letting her know I received a letter stating that there are closing costs and wanted to talk to her about it. We spoke on the phone and I was assured that the closing costs are listed but will be waved. The appraisal for the property came in on XX/XX/XXXX and the home was appraised for {$520000.00}. I continued to receive paperwork showing a closing amount and every time that was questioned the answer remained the same. This will be waved at closing On XX/XX/XXXX I was told that the file is being sent to closing and XXXX the paperwork was sent out to close via mail. At this point my rate and monthly payment have increased. I was OK with the new rate and monthly payment. On XX/XX/XXXX I received a call from a processor who told me that there will be closing costs and I will have to set up a checking account with PNC bank. I was not aware of any of this and asked him to reach out to XXXX XXXX. She then sent me a SMS saying this : Give me a bit. What this guy is saying doesnt make sense with the closing costs. My manager is going to his. Shortly after this email I received a call from her telling me that her manager will be able have them waved and it was his error since he confused the home equity loan and home equity line of credit. She then told me that in order to receive a lower interest rate a checking account must be open and someone will reach out to get that set up for me. Dont worry she said there is very small minimum to have in this account like {$20.00}. I spoke with the banker come to find out that minimum is {$500.00} and the closest branch to me is over 40 miles away. On XX/XX/XXXX I reached out to XXXX XXXX to find out the status of this loan since I have not heard anything back from PNC Bank. I was told that the funds were disbursed on XX/XX/XXXX to an account that had no access to and no knowledge off. At this point I was not able to take advantage of my look back period. I asked XXXX XXXX to get me the account information so can at least find out what is in my account. After she was able to provide me with the account information I was able to set up access on line and noticed that the closing costs were not waved. I was told that her manager is still working on the refund. As I followed up over the course of the past 4 months I was told that she would reach out and follow up with her manager. These are the dates I followed up : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX I asked for contact information for her manager and was only given his email address. A few moments later was told that the CEO want sign off on the reimbursement. PNC Bank took advantage of me! I was told that certain fees/ closing costs will be waved and never had an opportunity for a look back period to cancel the loan. P.S. If any proof of correspondence is required please do not hesitate to ask. I have all SMS and email correspondence available upon request.
Company Response:
State: NY
Zip: 11725
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: My account was shown negative om XX/XX/XXXX and i have till XXXX XXXX to add funds, so i am not overcharged overdraft fees. As of XXXX XXXX i added funds on XX/XX/2020 but PNC bank still charged me overdraft fee despite my account showed as positive at XXXX prior day. PNC took a lot of overdraft fees from me in the past which i did not dispute, but after making a valid attempt to make sure my account was positive on the day, PNC still charged me overdraft fees next day. I also contacted the customer service - despite them having failed BUSINESS rules, they denied to fix this problem.
Company Response:
State: FL
Zip: 33607
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Follow up-to Case number XXXX Complaint filed XX/XX/20 Heard from PNC Bank today. I spoke with XXXX XXXX, Executive Client Relations. Having promised me a fair resolution, back on XX/XX/XXXX, she assured me this matter would be thoroughly researched. In addition, Ms. XXXX promised me, if any reason, I am not granted a credit card, in that she would offer me other options in order to help me pay my medical and dental expenses. Well, that was all a bold-face lie. Ms. XXXX contacted me informing me there was nothing the bank could do for me. Again, all due to my Ch XXXX bankruptcy that has now been discharged for well over a year. MsXXXX XXXX also got the information wrong, where she referred my filing as a Ch XXXX filing and not Ch XXXX. Again, I am extremely dissatisfied with PNC and how they consistently mistreated me during this process. This was by far the worst experience I have ever had with any banking institution. When I questioned Ms. XXXX on disclosures, she had no answer for me. That itself is rather scary. Again, I feel very discriminated against by this bank. All due to my past bankruptcy. How incredibly unfair is that? No other bank has ever treated me this badly. I very much want this complaint to go directly to the bank President, Mr. XXXX XXXX XXXX.
Company Response:
State: PA
Zip: 18951
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A