Date Received: 2020-04-29
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Its not letting me link the bank to my apps saying that theres a problem linking with this bank or it says that the bank changed authorizations about letting me link accounts to my apps without my permission
Company Response:
State: OH
Zip: 44305
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: PNC refuses to allow me to tie my debit card or other accounts to XXXX -- for deposits into my XXXX account when i use my PNC debit card.
Company Response:
State: PA
Zip: 17701
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I am trying to connect my pnc bank account to XXXX. I am consistently failing to connect.
Company Response:
State: MI
Zip: 48212
Submitted Via: Web
Date Sent: 2020-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I would like to link my personal PNC checking account to the XXXX XXXX Savings program and apparently PNC doesn't allow that. Currently the interest rate with them is .56 APY and I want to jump before this goes away. Please advise.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Other service problem
Subissue:
Consumer Complaint: I'm trying to link my bank account and to XXXX and they are not allowing me to connect. I've had XXXX previously link the the bank account and now it's not working.
Company Response:
State: CA
Zip: 94501
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC MOBILE Banking has a plethora of issues, including, but not limited to, frequent online banking and mobile app maintenance and down time, issues connecting with third-party companies through Online Banking, issues keeping balances up to date and accurate on checking accounts, and an issue where posted transactions change frequently either adding or subtracting from available balance and causing difficulty managing account and making it easier to overdraft and then get charged several Overdraft fees of {$36.00} each. When confronted with these issues, PNC employees deny any liability for such instances and blame the companies that charge the account, saying that it is their systems and how they bill my account that makes my account so inconsistent.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: I in the past used the XXXX app as an additional savings program. At some point months ago, Pnc decided that they would no longer allow access. I have contacted Pnc to help with this issue and in essence got the sorry not sorry response via social media ( the only way I actually got a response ). They have inhibited me from accessing my funds in the way that I choose. I have attempted to log in with a in place security measures and still am not being granted access.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My problem is linking my XXXX account to PNC. Also, your overdraft system is ridiculous. On my account I have No over-drafting set-up so that should mean you dont get overdraft charges especially if theyre not from writing a check. Every time that card is swipe you know it so how can you have an overdraft charge and if its from a fee that came through then you should not be charged because you have No overdrafts, Direct deposit, and always putting money in the account. This is why I am starting to transfer my banking away from PNC. It is a pain in the XXXX with everything you do at PNC. This is the year 2020 its about time you get with the program because XXXX and others like them are going to eliminate you and other banks like you.
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am trying to link my PNC account to my XXXX account so that I can transfer money to PNC in order to bring my account out of a negative balance. Ive been having this issue a lot with pretty much any site I try to connect PNC with it usually denies access to my account. I just need help getting PNC to allow me to connect my bank account with other accounts.
Company Response:
State: PA
Zip: 17602
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I want to link my bank account with XXXX XXXX, so that I can open a XXXX XXXX savings account. PNC does not let consumers link our accounts.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A