Date Received: 2020-05-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Complaint : Previous complaint file number XXXX follow up. Denied by PNC, new input is as follows ; There was a signature card was on this account. said checks were in numeric order, drawn at another bank. with an increase in funds drawn from a small amount to a larger amount and should have alerted thee bank to fraudulent activity. being that the checks were cashed at another bank it created a lag time in the reporting process for the account holder. Nonetheless, fraudulent activities should have been caught by PNC had they been using the tools at their disposal to detect fraud diligently.
Company Response:
State: PA
Zip: 15068
Submitted Via: Web
Date Sent: 2020-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I need PNC to stop blocking XXXX from accessing my account via 3rd party apps like XXXX, XXXX etc. I want to be able to access my accounts securely but PNC wont even allow it to communicate. I believe I have the right to use these apps after proving my identity.
Company Response:
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2020-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: PNC was contacted on XXXX for a request of 12 month mortgage forbearance and re-amortization. I was told that they only off 3 month payment deferral and then the three payments are due. I have been told that mortgage loans need to offer 12 month forbearance with modification agreement and no impact to credit rating. I need to learn from CFPB what is required and if PNC needs to offer the 12 month forbearance.
Company Response:
State: NE
Zip: 691XX
Submitted Via: Web
Date Sent: 2020-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Consumer Complaint: PNC is preventing XXXX from syncing my PNC account to they're gas credit card.
Company Response:
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PNC would not allow me to initiate an ACH from XXXX to withdraw funds from my personal checking account, and it will not let me use my PNC debit card for that either ... given that I can not make international wire transfers from my personal account online, they are blocking every way I have to transfer money outside the USA.
Company Response:
State: MI
Zip: 49002
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-19
Issue: Other service problem
Subissue:
Consumer Complaint: I have a XXXX XXXX account as an additional savings account I try to forget about except for when Im adding money to it. Im trying to transfer money from my PMC account, but apparently, PNC doesnt allow those transfers. This is stupid. Now I have to figure out how to get money from one account to another.
Company Response:
State: OH
Zip: 44102
Submitted Via: Web
Date Sent: 2020-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a student moving out and was selling furniture online ( Total price was {$180.00} ). I was contacted by an individual who was interested in buying the same. The buyer sent me money through her 'company financier ' in the form of an e-check, for {$890.00} which I deposited into my PNC bank account using the mobile deposit feature on XX/XX/2020. The amount of the deposited check was posted into my account on XX/XX/2020. The buyer then asked me to deduct the amount for my furniture ( {$180.00} ) and send the difference ( {$700.00} ) via XXXX to movers who would be picking up the furniture. The next day, XX/XX/2020, she told me that the initial movers had canceled and so sent me another check of {$750.00}, through the 'company financier ' to be sent to a new moving company. I again waited for this e-check to be deposited into my account, once the funds were in my PNC account, on XX/XX/2020, I sent the entire amount via XXXX to the second movers. On XX/XX/2020, the predecided day on which the movers were supposed to pick up the furniture, none showed up and I received an email from the buyer saying that she would no longer be buying the furniture. On XX/XX/2020, I was informed by PNC bank that the initially deposited check of {$890.00} was being returned. I was then again informed that the second check of {$750.00} was being returned as well. As a consequence of this, my bank account has also been overdrawn which is negatively affecting me. I had made the payments against these checks only after PNC made them available in my account which should have reflected that they were verified. As a student account holder, I would've expected PNC bank to be more vigilant about the activity before allowing funds to be present in the account. Due to this entire transaction, I have lost $ XXXX $ XXXX {$1600.00} which is incredibly difficult at this point in time and caused a grave inconvenience.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-18
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: My husband and I are both over the age XXXX ( retired ), so with this Covid-19 pandemic we have to stay in our home even more so. So we pay people to get and deliver for us. With extra expenses, we turn to PNC bank to take advantage of their The Disaster Forbearance Plan. The Disaster Forbearance Plan includes : Payments are suspended for three months. At the end of the program, the total amount will be due. We may have additional options at end of the 3 months to pay back the amount due. Additional options may include : Moving the payments to the end Offering a repayment plan Enrolling you in a longer term modification option During the Forbearance Plan : Late charges are stopped for the duration of the plan.? The loan is reported as current to the credit reporting agencies for the duration of the plan. But they will choose at the end of the plan how they want you to pay it back, not before you accept the plan.
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-18
Issue: Can't contact lender or servicer
Subissue:
Consumer Complaint: Pnc bank wont allow XXXX app to connect
Company Response:
State: MD
Zip: 20715
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-16
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a PNC Bank Business account yesterday XX/XX/2020. I deposited {$500.00} cash I also deposited {$10.00} via XXXX XXXX. I was told my funds will be available today XX/XX/2020. When my funds of {$510.00} was available early in the morning on XX/XX/2020 I proceeded to deposit {$2100.00} into the same PNC business account which brought my account up to {$2600.00}. During the day while checking my account my account balance said {$0.00}. Then I called PNC Bank customer service to find out what was the reason for this they said my account was pending closure. Which no reason has been given why my account was closed and my funds were frozen. I was told to go to the branch and at the branch the same woman who opened up my business account the day before told me that there is nothing that can be done until Monday. Ive also called customer service multiple times today and Ive gotten the same answer no one has told me why my account was closed. Now I have no funds available funds that are used towards my business which is affecting my business and my customers. I need this resolved as soon as possible this is hurting my business and my brand I need help.
Company Response:
State: NJ
Zip: 07205
Submitted Via: Web
Date Sent: 2020-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A