Date Received: 2020-07-24
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Trying to link my XXXX investing account to my PNC bank account ( which I have previously done in the past ) and am unable to because XXXX is stating that PNC is not allowing it.
Company Response:
State: OH
Zip: 43607
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Other service problem
Subissue:
Consumer Complaint: Attempted to link PNCs account information to a mobile investment app named XXXX. Was told by XXXX that due to recent changes with PNC the accounts are unable to be linked.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Can't contact lender or servicer
Subissue:
Consumer Complaint: It's says PNC has made a change which prevent you from linking your account
Company Response:
State: PA
Zip: 179XX
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I've tried to have my bank account allow access to join XXXX and XXXX to contact my bank. If the bank doesn't want to allow XXXX as a third party interest, then they need to open a function as an option that is the same.
Company Response:
State: IN
Zip: 46229
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a student that is looking for housing near campus and found the offer on XXXX on XX/XX/2020. I called at first and someone picked up the phone but since I couldn't hear her properly on the phone, all of my interaction was through the messages. We ask for a showing to the house and she stated that due to COVID-19, she is not offering a showing but we can drop by the house to check it out. This is a pretty hard time for everyone so I believe her, so I went to see the house from the outside. I then pay the application fee of {$150.00} for 3 tenants, {$1000.00} deposit fee, {$500.00} pet fee, and {$800.00} for first-month rent. After we sign the lease, one tenant decides to drop out due to his personal reasons and we had to pay the landlord {$200.00} for redoing the lease. However, after the lease is signed, she stated that her husband found another person that is willing to pay 6 months in advance of the rent and they are considering giving the house to them. The lease agreement somewhat stated that they have the privilege the terminate lease within 10 days of the notice and I didn't want to go through more trouble to find another house go I agreed to pay in advance too. I sent her another {$2000.00} but couldn't do more due to the monthly limit on XXXX. We came to an agreement to pay the rest after we move in. After a week, we just want to confirm the date we will be receiving the keys. Usually, it should be a week before the move-in date and after messaging her, she refused to send us the keys until we make all the payment or until the move-in date. I called her phone and she never answers but does reply to the messages. I find this very suspicious so my friends went to XXXX and found the contact information for the house and found out that the house was sold a week ago, which is after I signed the lease. That house did not belong to her. Then my friend contact the landlord and disguised himself as someone that is interested in the house. She replied that the house is available ASAP. I immediately contacted my bank about this and my dispute was denied because XXXX does not offer fraud protection so I can not get the money reimbursed. I also contacted the Kentucky State Police and XXXX Metro Police but they said that my case is considered a civil issue which they do not take care of. I already filed the scam complaint to the FTC and the Kentucky Attorney 's office. I am currently just waiting for their response. I have the lease agreement which contains the scammers name and the attorneys name and our messages. Currently, I havent confronted the landlord about the scam to not alert her, but I was supposed to move into the house on XX/XX/XXXX. I know that I am not going to receive the keys but after this date, Im not sure if they can still be tracked down. I suspect that her phone is a prepaid phone. I also have our phone messages still saved. If you need that information, please contact me.
Company Response:
State: KY
Zip: 40324
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I signed up for a checking account with PNC bank. The account came with Overdraft Protection. It says this is an " opt-in '' service but I was automatically enrolled and did not want this service and I instead had to opt-out of this.
Company Response:
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: When using the XXXX app, it displays my bank account informati incorrectly. Preventing me from using the service. XXXX says that its because my bank ( PNC ) will not communicate with them to update my account information in real time or at least within a 24 hour buisnis day time frame. XXXX app suggested to make a complai on this site
Company Response:
State: DE
Zip: 19810
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Other service problem
Subissue:
Consumer Complaint: PNC is no longer allowing XXXX to connect with my personal account.
Company Response:
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: PNC Bank, with whom I was a customer for over 20 years, closed my checking account after assessing month after month of discriminatory, predatory " account maintenance '' fees until I had a NEGATIVE balance -- which it then tried to collect from me. PNC has been doing this to customers who carry a monthly balance of less than {$500.00} in their checking accounts and don't have direct deposits over a certain amount each month ; in other words, they do this to people who are already stretched thin financially. This is an unfair and unscrupulous practice under any circumstances. But to do this to people over the past 5 months -- during the COVID crisis, when so many people have lost their incomes -- is unconscionable. PNC helped itself to the little bit of money that remained in my checking account, until there was not only nothing left, but LESS than nothing left. They had drained my account to $ XXXX in XXXX, and then they charged another late fee in XXXX so that it was drained to around $ XXXX. Then on XX/XX/XXXX, they closed my account without my knowledge or consent. I discovered this when I tried to log into my account online, and use the telephone banking system, and was denied access. When I got through to PNC today, the person to whom I spoke asked me for my account number, after which she said she needed to redirect my call to another department. I was thinking that perhaps someone had fraudulently tapped into my account and changed my PIN. The person to whom I was redirected asked me a couple of questions to confirm my account and then said, " This is an attempt to collect a debt '' -- which confounded me, as I hadn't used my checking account in months. Of course, I had forgotten about the " maintenance fees '' of {$25.00} per month. My call had been redirected to the internal COLLECTIONS department. I am incensed that PNC has gotten away with charging this high fee in a discriminatory fashion, first of all. They NEVER should have been allowed to do this in the first place. I am also disgusted that they took my money until there was not only nothing left, but LESS than nothing left, and then closed my account without my knowledge -- so that at the age of XXXX I not only have no bank account, but can not even access any of my financial information from an account I have held with them for 20 years! How can a financial institution be permitted to treat people so terribly? How can they get away with charging people {$25.00} per month just to keep a checking account open when the most it could possibly be costing them to do this might be a few XXXX a month ; and moreover, how can they be permitted to engage in this practice during the COVID-19 crisis, when half the people in this country have taken a serious hit financially while banks like PNC have been given special breaks by the US Government? I am fed up with being treated like garbage by banks and corporations that are only in business because of the many loyal customers with whom they started out ... .the " little people, '' like me. When people fall on hard times, our financial woes should not be compounded by banks -- especially when we have been loyal to those banks when times were good! I am asking you to PLEASE investigate, hold PNC accountable for its wrongdoing, and initiate a call to justice not only for me, but for thousands of other customers who have been treated this way by PNC and other crooked US banks. Customers are supposed to be able to TRUST their banks to keep their money safely stored. Instead, banks like PNC are bleeding people 's accounts dry and breaking their spirits in the process. PNC 's message is clear : Not only are you completely worthless to this institution ; we are so confident that you will continue to be worthless to this institution in the long run that we did not give a second thought to burning a bridge with you. '' Even after a 20 year relationship ... There are XXXX and XXXX with more integrity.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Other service problem
Subissue:
Consumer Complaint: PNC does not work with XXXX This is preventing me from easily connecting to XXXX and XXXX. Its really XXXX me over here. Worry about customers rather than your own pockets. Thanks.
Company Response:
State: FL
Zip: 33461
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A