Date Received: 2020-07-24
Issue: Other service problem
Subissue:
Consumer Complaint: Trying to link my bank account to XXXX XXXX but it wont let me
Company Response:
State: DE
Zip: 19977
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-24
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: PNC has blocked access to XXXX, which allows me to transfer funds in and out of my account. Its extremely inconvenient and I will have to switch banks because of it.
Company Response:
State: NJ
Zip: 08088
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I use three financial online/apps and all of a sudden all three are not able to connect to my PNC Checking Account. The three are XXXX, XXXX and XXXX XXXX
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I would appreciate your help with PNC. On XX/XX/XXXX, i asked PNC to put a hold on my loan payment and they agreed to do so for two months. I had to put a stop to all the payments. Since the pandemic there is no way to enter the building and do so. In that regard i reached.out to the PNC XXXX XXXX and i was in contact with XXXX XXXX, Miss XXXX put a hold of the payments and transfers, She mentioned that when i want to go back to the same process for paying the loan and transfer then i should call her back and reverse the process. I contacted via email Miss XXXX in XXXX and asked her to set everything back to normal due to the payment coming out in XXXX. I was very specific and i mentioned what accounts and she verified. I noticed XXXX i did not see any transfer from one account to another to make the payment for the Loan for the land. I contacted Miss XXXX via email and she mentioned that i am incorrect the payment is coming out in XXXX. I replied imminently and sent her a scan of my loan payment schedule the bank had sent me and expressed my concern. Miss XXXX not only ignored my emails she also ignored my phone calls. Due to that fact of knowing that she made an error i frantically transferred funds and as you know the payment coming out the i did not make the dead line and there was not enough funds, and my account borrowed from the line of credit. When i reached out to Miss XXXX again the next day she ignored my emails and my phone call she replied at the end of the day and very annoyed and rudely expressed that it was my mistake and not hers. I reached out to the branch manger and i expressed being a customer for 17 years thus having a loan for {$720000.00} which is paid off in the next two years. I am disappointed to that i was treated so rudely, causing my loan payment to take from my line of credit due to XXXX mistake, in which she is not acknowledge and willing to fix. I expressed if the bank is not willing to acknowledge and fix the mistake i would be happy to take my business banking to another bank. I also have that email the Bank manger XXXX XXXX expressed that would his pleasure and to help me move banks. I would like to express this is not the first time i have had an issue with Miss XXXX, another time i opened a bank account only in my name. She called my ex husband and told him that my checks are available to be picked up. I expressed very highly for there is no one else on my account and do not send the checks to my place of business. I would like a third party to step in and help with this issue and solve the mistake.
Company Response:
State: KY
Zip: 40502
Submitted Via: Web
Date Sent: 2020-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-24
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My bank will not let me connect my account to any other online financial entities via the internet.
Company Response:
State: IL
Zip: 60016
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: This is about PNC Bank .. Mobile /online banking. I can not link my bank account to any sory of appl.., other accounts or program using XXXX for transfers or deposits. It tells me that my bank ( PNC ) has blocked these types of linking fpr accounts.
Company Response:
State: DE
Zip: 19963
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Bank will not connect to app
Company Response:
State: AL
Zip: 35235
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: It all started when I bought the vehicle through PNC Bank from the dealership in XX/XX/XXXX. Ever since then, I have been having problems with customer service on the phone and the branches. They have the worst customer service and doesn't care about any of their customers. All they have been caring about is money. My vehicle was repossessed back in XXXX of XXXX when I was XXXX in FL trying to make it with two jobs I just started. My father made a call to the auto loan department about making a payment of {$1000.00}. He didn't know there was more owed than what he told them he wanted to pay. Customer service told me at the last minute that there was {$110.00} still left owed to get the vehicle current. There was another rep who told me there was {$110.00} owed left including next month 's payment of {$380.00} which wasn't due until XX/XX/XXXX. The customer rep who my father talked to didn't mention what else was owed so he could pay it all to get the vehicle back current. Instead, my vehicle was repossessed the next day or the day after. All of my stuff was in the vehicle and I had no where to go. My dad had to pay so much money to get my vehicle back and the repo showed up on my credit even though I had decided to retrieve the vehicle back within 24 hours with the same terms and continue to make the payments. Also, the other issue that came along was their corporate office pretty much laughing at me and not doing anything about the issue after it happened. They didn't do anything but beat me around the bush and left me to rot because they didn't care at all. I have another issue that is going on right now that is taking a toll on my health and I have been asking them for help for a couple of months which they won't do anything about. They are neglecting the situation by telling me they can't just voluntarily repossess the vehicle due to their so called safety of the repo man having to ask the other person who has the vehicle for permission. I think it's very unacceptable of how they are handling the issue because they don't want to be involved. However, they hold the title and their name is also on the title. Since this is a very serious situation, they could go and get that vehicle if they want it back. However, I see them just wanting me to keep paying on a vehicle I don't have in my possession. I refuse to keep paying on it. They don't want to help, the problem will be carried on their shoulders. I'm done with this bank. I've had it with their XXXX and lies.
Company Response:
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a virtual wallet account with PNC Bank on XX/XX/XXXX. At the time I was a minor ( XXXX XXXX XXXX ) and had to have my mom sign me up. I was under the impression that once I turned XXXX that her name would no longer be on the account. This account, although her name is attached to it, is solely my own and has no connection to my moms. I no longer even share the same mailing address as my mom, I live on my own. All the money going in and coming out is my own. XX/XX/XXXX my mom contacted me and told me her account had been over drafted by thousands of dollars and that I needed to switch accounts in case my money was to be held while her situation was being investigated. I, however, did not want to switch accounts if I did not have to because I have direct deposits set up through my account as well as automatic withdrawals for several bills and thought that it would be too much of a hassle to switch accounts if i did not have. This same day, XX/XX/XXXX, I decided to contact PNC through customer service to find out if my money was at risk of being taken or held. I spoke on the phone to a representative and was assured that my money would NOT be taken or held. I was told that my mothers name was NOT on the account. The morning of XX/XX/XXXX I check my online banking to see that my savings account was completely held in the amount of {$2000.00}. I immediately call customer service again to figure out why it is being held. Come to find out that it is being held because of my moms balance being negative and the bank having " the right to offset. '' I ask how it is possible seeing that I was told that my moms name was not on the account. It was at this time I was told that my mom 's name WAS on the account. This meaning that on my previous phone call on XX/XX/XXXX I was misinformed completely. I explain to the representative that I had previously called and was told that her name was not on my account. The representative says that she will file a complaint through PNC and that they will investigate the previous phone call to see what was said. This same day, XX/XX/XXXX I call back a few hours later after the second phone call to follow up. I spoke to a different representative who told me that no complaint was filed at all, I was again lied to for the second time. With this third phone call I am finally able to file a complaint and am told that I would be contacted by someone who is reviewing the matter. This morning on XX/XX/XXXX I was informed that I would not be getting the money back because when I had signed up for the account with my mothers name it stated that the bank has the right to offset any negative balances with money from other accounts that had my mothers name on it. I do not understand why I was not given this exact information the first time I called regarding this situation on XX/XX/XXXX. Besides my mom 's name that was put on the account over 8 years ago, she has no ties to this account whatsoever. No deposits are made in her name nor does she have a copy of the debit card linked to this account. This is all the money I had to my name. I am currently unemployed and every penny I had was taken from me when I tried to completely avoid this situation entirely. I will also be filing complaints regarding this matter with the OCC, CFPB, XXXX, Ohio State Attorney General, Pennsylvania Attorney general, and having my attorney look into this matter. I hope the bank acts in good faith and reverses the offset due to the mitigating circumstances and the fact that I was misinformed on multiple occasions by bank employees. This is a clear violation of FDCPA because I was obviously and purposefully deceived so the bank could seize my funds. I will be seeking the return of my funds plus attorney costs.
Company Response:
State: OH
Zip: 44266
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: I'm trying to use to stock trading app XXXX and PNC will not allow me to connect my account.
Company Response:
State: PA
Zip: 15044
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A