PNC BANK N.A.


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"Products" offered by PNC BANK N.A. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Traveler�s/Cashier�s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - Mobile wallet
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 3784768

Date Received: 2020-08-07

Issue: Problem with the payoff process at the end of the loan

Subissue:

Consumer Complaint: PNC wont let me link my account.

Company Response:

State: FL

Zip: 334XX

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3784758

Date Received: 2020-08-07

Issue: Problem adding money

Subissue:

Consumer Complaint: Pnc not allowing XXXX XXXX access to my money

Company Response:

State: PA

Zip: 19130

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3784680

Date Received: 2020-08-07

Issue: Managing an account

Subissue: Problem making or receiving payments

Consumer Complaint: FRIDAY XX/XX/2020. TRIED TO LINK CHECKING TO XXXX XXXX AND PNC WON'T ALLOW. XXXX SENT ME THIS LINK

Company Response:

State: IL

Zip: 601XX

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3784662

Date Received: 2020-08-07

Issue: Applying for a mortgage or refinancing an existing mortgage

Subissue:

Consumer Complaint: Here is a brief summary and details for two major issues below. We started the loan refi process on XX/XX/XXXX. All requested information was sent on XX/XX/XXXX. Conditionally approved XX/XX/XXXX and again XX/XX/XXXX. Introduction to Loan Processing Analyst XX/XX/XXXX. No response from Analyst via phone or email from XX/XX/XXXX, called again and sent followup email XX/XX/XXXX at which point I got a response. All requested information sent XX/XX/XXXX. Emailed XX/XX/XXXX to confirm closing was still set for XX/XX/XXXX, followed up XX/XX/XXXX at XXXX, when no response was provided, I emailed the supervisor of the Loan Processing Analyst, XXXX XXXX XXXX. I got a automated response that she was unavailable and at XXXX I forwarded all information to the supervisors on her email, XXXX and XXXX . XXXX responded on XX/XX/XXXX, closing day, at XXXX confirming that the Loan Processor was reviewing and also confirming for the first time that we wouldn't be closing that day. A new set of requirements and explanations was requested later that day. XX/XX/XXXX, loan processor takes vacation and additional pay stubs requested ( pay stubs sent XX/XX/XXXX ). Email to PNC on XX/XX/XXXX requesting update since no response given. On XX/XX/XXXX, backup Loan Processing Analyst indicated that file was delayed because they needed to complete an extension. XX/XX/XXXX, request for information again that has been provided 3 times already. Below is a full timeline on two items : my wifes joint account with her brother and my wifes salary. Joint Account : First request for information on Joint Account between my wife and her brother was requested XX/XX/XXXX. LOX signed by my wife and brother-in-law explaining 50-50 account was sent XX/XX/XXXX. XX/XX/XXXX, requested another explanation that it's a shared account and first request for source of large deposits. XX/XX/XXXX LOX issued explaining sources of funds. XX/XX/XXXX - Follow up email ( no response ) XX/XX/XXXX - Follow up email. Response that they would check on file. Email later in day requesting source of funds, previously requested and explained on XX/XX/XXXX. Phone call with Loan Processor to discuss repeated request for the same information. XX/XX/XXXX - Email request for source of funds for large deposits into shared account. Documents sent XX/XX/XXXX. XX/XX/XXXX - Email to confirm that this and the Schedule C issue are the only items remaining to clear. Email from Loan Processing Analyst later in the day confirms. XX/XX/XXXX - Email sharing requested source bank account information. XX/XX/XXXX - Request for updates. XX/XX/XXXX - Response that it's still with Underwriting. XX/XX/XXXX - Request for updated statements and again requesting explanation of the same large deposits explained XX/XX/XXXX & XX/XX/XXXX. XX/XX/XXXX - Reply with all documentation requested. XX/XX/XXXX - Request for update. XX/XX/XXXX - Reply confirming that Loan Processing Analyst is on vacation and replacement, XXXX, would help " wrap up your loan. '' XX/XX/XXXX - Request my most recent paystubs. I forwarded them later that day. XX/XX/XXXX - Request for update. XX/XX/XXXX - confirmed delay because they didn't file for the extension. XX/XX/XXXX - Request for explanation of large deposits explained XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and indication of lower credit score for my wife ( upon reviewing the documentation provided by PNC to us, I discovered that the mistook my credit score, 28 points lower than my wife 's, for mine and said that her credit store was decreasing. Needed approximately $ XXXX, has $ XXXX XXXX XXXX : XX/XX/XXXX - Request about Schedule C income. XX/XX/XXXX - LOX with chart of guaranteed salary and bonus with dates issued. XX/XX/XXXX - new request for confirmation of Schedule C income start date. XX/XX/XXXX - Spoke on the phone and requested that they refer to previously issued information. XX/XX/XXXX - Follow up email ( no response ) XX/XX/XXXX - Follow up email. Response that they would check on file. Email later in day requesting start date again. Phone call with Loan Processor to discuss repeated request for the same information. XX/XX/XXXX - Request from Employer explaining Schedule C income and YTD P & L. XX/XX/XXXX - Email to confirm that this and the Joint Account issue are the only items remaining to clear. Email from Loan Processing Analyst later in the day confirms. XX/XX/XXXX - Email sharing requested P & Ls XX/XX/XXXX - Request for updates. XX/XX/XXXX - Response that it's still with Underwriting. XX/XX/XXXX - Response on " declining income ''. Phone call and followup email that I would be providing my wife 's contract with confirmation of underwriter 's error, failure to review, and proof of guaranteed plus bonus income. XX/XX/XXXX - Signed contract sent. XX/XX/XXXX - Email request for update. XX/XX/XXXX - Email request for update. Response later in the day from the Loan Officer that underwriting would " need to be a really good explanation. You have a pretty severe declining trend in gross ( income ). '' Phone calls followed to explain that the underwriting wasn't reading the contract or properly reading the XXXX XXXX XXXX. XX/XX/XXXX - Salary letter of explanation, tax records and P & L sent. XX/XX/XXXX - Request for update. XX/XX/XXXX - Response that it's still with underwriting. XX/XX/XXXX - Request for update. Response later in day with quote from underwriter suggesting that contrary to what was requested by the Loan Officer, they aren't looking for an letter from the borrowers but rather a letter signed by the business owner. No reference to the contract, signed by the owner, that was previously provided that spells out the income. Email also questions suggests that the information provided was wrong and fabricated. I then immediately requested a phone call. XX/XX/XXXX - Email that Loan Officer wasn't answering or replying to phone calls and request for update. Loan Officer 's supervisor, XXXX, responded within the hour. XX/XX/XXXX - Request for update. XX/XX/XXXX - Request for update with further documentation on salary. XX/XX/XXXX - Request for tax returns again.

Company Response:

State: CA

Zip: 94107

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3784655

Date Received: 2020-08-07

Issue: Other service problem

Subissue:

Consumer Complaint: I am trying to use XXXX to link up to my PNC account as it is listed as able to be used on the XXXX app! I opened an account with pnc for that reason only and they will not allow it to happen

Company Response:

State: KY

Zip: 427XX

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3784510

Date Received: 2020-08-07

Issue: Other transaction problem

Subissue:

Consumer Complaint: I have attempted to setup accounts now on XXXX and XXXX investment accounts. These Institutions use XXXX services to manage money Transfers. My bank is PNC Bank. They have cancelled transfers using XXXX transfer platforms. I CAN NOT ACCESS MY OWN FUNDS TO TRANSFER ELECTRONICLY WHICH IS LIMITING MY INVESTMENT OPTIONS. This is very frustrating. Please investigate.

Company Response:

State: NJ

Zip: 08075

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3784494

Date Received: 2020-08-07

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: When trying to connect the app XXXX to my Pnc account it refuses to let me

Company Response:

State: MI

Zip: 491XX

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3784273

Date Received: 2020-08-07

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: In XX/XX/XXXX three purchases were made on our PNC account at XXXX in the XXXX XXXX XXXX area. When these purchases were made on XXXX, XXXX, XXXX and posted to our account on XX/XX/XXXX in the amounts of {$29.00}, {$26.00} and {$36.00}, totaling {$92.00}. When we received an email from XXXX stating the purchases had been made we called the bank immediately. It is impossible for me to make purchases in the XXXX area and the XXXX XXXX XXXX area on the same day within very close time frames. It also defies all logic that I would make three online purchases in the XXXX XXXX XXXX area that would be delivered to addresses where I am not. This logic, coupled with the fact that we called the bank immediately is proof that we did not make these purchases. We were issued a provisional credit on XX/XX/XXXX XXXX for the full amount ( {$92.00} ) while the investigation was pending. On XX/XX/XXXX PNC Bank sent us a letter that we received on XX/XX/XXXX informing us that the investigation was complete, and they are removing the provisional credit to our account. The letter states that we are now responsible for the {$92.00}. We immediately phoned PNC and they are still removing the provisional credit ( taking our money ) while sending the dispute through to their dispute department again. I made several phone calls to PNC today ( XX/XX/XXXX ) and I am unable to speak with anyone regarding the details of the investigation that was conducted into these purchases on our account. I am unable to get the reasoning or findings in the investigation that were used to determine that we are responsible for the {$92.00}. Any assistance in the matter would be much appreciated. The reference number for the dispute is XXXX.

Company Response:

State: PA

Zip: 150XX

Submitted Via: Web

Date Sent: 2020-08-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3784240

Date Received: 2020-08-07

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: I have tried countless times to register my account/Debit card with XXXX and it has continuously block to me referring me to talk with my bank ( PNC ) each time my bank has told me the problem is fix, And I still am getting the same results!! .. my account getting blocked due to the Financial institution I bank with ( PNC ) .... HELP!! ..

Company Response:

State: IL

Zip: 60619

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3783821

Date Received: 2020-08-07

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: PNC does not allow me to link my own checking account to other banks. They hold my own money, charge me ridiculously high fees just to have a savings account, and then allow scammers to easily access my account.

Company Response:

State: PA

Zip: 152XX

Submitted Via: Web

Date Sent: 2020-08-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.