PNC BANK N.A.


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by PNC BANK N.A. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - Mobile wallet
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 3930748

Date Received: 2020-11-01

Issue: Opening an account

Subissue: Account opened as a result of fraud

Consumer Complaint: I dont own a PNC account. I have a prepaid card only with no account that I applied for last year. I went to upload funds to the card and never shared my SSN number. The bank customer service rep only saw my drivers license. I was notified by the credit bureau that they opened a fraudulent account in my name when I walked out. I attached what the credit bureau has shown me.

Company Response:

State: IL

Zip: 606XX

Submitted Via: Web

Date Sent: 2020-11-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3930175

Date Received: 2020-10-31

Issue: Advertising and marketing, including promotional offers

Subissue: Didn't receive advertised or promotional terms

Consumer Complaint: PNC Bank admitted to false advertising in response to a previous CFPB Dispute of mine. PNC stated " PNC reviewed the telephone conversation you had with PNCs Customer Care Center and determined that the representative you spoke with provided you with incorrect information. On XX/XX/2020, an employee incorrectly advised you about Zero Fraud Liability, and that the Account would be credited in two ( 2 ) days ... .However, on behalf of PNC , I apologize for any inconvenience you may have experienced. '' -- -- -- - PNC willingly admits that I was " provided with incorrect information '' on the XX/XX/XXXX phone call and offered an apology for there wrongdoing. -- -- -- -- Also substantial injury occured to me as I the consumer lost money from fraudulent transactions drawn against my account. The cost of PNC Bank to establish a minimum level of due diligence, monitoring, and response procedures to remedy the problem would have only been the cost to train an employee to not provide a customer with false information over the phone, which is far less than the amount of injury to me the consumer that resulted from bank 's avoiding these costs. I could not avoid the harm because both I and PNC reviewed the telephone conversation I had with PNCs Customer Care Center and determined that the representative I spoke with provided me with incorrect information.

Company Response:

State: FL

Zip: 33334

Submitted Via: Web

Date Sent: 2020-10-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3929968

Date Received: 2020-10-31

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: My social security card, ID, and PNC debit card was stolen on XX/XX/2020 at XXXX XXXX XXXX XXXX, XXXX, OH XXXX. I was at my friends apartment when people we did not know showed up and went through my purse when I was not around and stole them. I contacted XXXX and placed fraud on my account. I am going to file a police report and contact the SSA on Monday when they open.

Company Response:

State: OH

Zip: 45212

Submitted Via: Web

Date Sent: 2020-10-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3929846

Date Received: 2020-10-31

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: Thursday evening, XX/XX/2020, I went to make a purchase and found that was my card was being declined. I was certain that there was hundreds of dollars in my account, so I attempted to log in to the mobile banking website and received an error message saying that my online privileges were revoked and I should call customer service for assistance. I called the next morning, XX/XX/2020, and was told by an representative that my account has been put on hold be cause of a deposit that is being reviewed, they asked me if I had any information about the deposit, and I let them know that I was calling in to find out this information. The representative said that they dont have any other information to share with me, however I should expect a call-back in 2-3 days with more details. I waited until Monday, XX/XX/2020, but I did not receive any communication from PNC, so I called back. They told me the same thing, that my funds are being held because of a deposit that is currently under review, but I should be receiving a call-back with 1-2 days. I waited until, Wednesday, XX/XX/2020, but I still had not received any communication from them, so I called back. This time I expressed my compounded frustration with my account being frozen without notification or explanation, and their incompetence regarding communicating with me about this situation. Nonetheless, they continued to tell me that the only information they could provide is that my funds are being held because of a deposit that is being reviewed by local law enforcement, however I should receive a call within 2-3 days with more information. I waited until Friday, and still did not receive any more information, so I called in again. to complain about how I have to maintain communication with them as if I am the one that is obligated to provide customer service in this situation. Additionally, I complained that we are in the middle of a global pandemic, and my funds have been frozen without any information or details given to me, this is extremely dangerous, and inconvenient and I let them know I must be compensated for this egregious offense. The escalated my issue to a Customer Service manager, but they continued to tell me that there was no other information that could be shared, other than the deposit is under review by local law enforcement. I had this representative look through my recent account transactions from XX/XX/XXXX - XXXX, 2020 and there was nothing unordinary listed. The funds that PNC has frozen were deposits from my savings account, and unemployment benefits. I told this representative to make note of this, and that this bank has made a overwhelming mistake by freezing my account erroneously and they will have to compensate me for my losses and inconveniences because I am not able to pay rent and bills because of this discrepancy. I waited another week and have not heard anything about my funds of approximately {$1200.00}, that are still being frozen. I called in yesterday, XX/XX/2020 however the conversation met the same conclusion. I am done trying to beg them to release my funds that should not have been frozen in the first place, so I am filing this complaint.

Company Response:

State: MD

Zip: 20707

Submitted Via: Web

Date Sent: 2020-10-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3927834

Date Received: 2020-10-30

Issue: Opening an account

Subissue: Account opened as a result of fraud

Consumer Complaint: Someone opened a Debit/Savings account in my name through PNCBank. I have tried several times to get the account closed through PNCBank without success.

Company Response:

State: WA

Zip: 993XX

Submitted Via: Web

Date Sent: 2020-11-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3924106

Date Received: 2020-10-28

Issue: Closing on a mortgage

Subissue:

Consumer Complaint: On XX/XX/2020 I signed a purchase agreement for a home. There was initially a projected closing date of XXXX. The loan company PNC continues to delay the loan and asks for an extraordinary amount of documentation about the home. The lender PNC received the appraisal from the Appraisal company but said it was not complete. They refuse to disclose what is missing and lied about when the information was exhanged. I want this loan closed but am wondering if theybare delaying because I am a minority or because this is a rural area.

Company Response:

State: IL

Zip: 625XX

Submitted Via: Web

Date Sent: 2020-10-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3923889

Date Received: 2020-10-28

Issue: Problems at the end of the loan or lease

Subissue: Unable to receive car title or other problem after the loan is paid off

Consumer Complaint: On XX/XX/2020, I went into the PNC Branch at XXXX XXXX XXXX. XXXX XXXX, the loan officer helped me apply for an auto loan. The loan was approved and I purchased the vehicle by using PNC bank for an auto loan. I picked up the vehicle in XXXX Virginia from XXXX XXXX XXXX on Monday, XX/XX/XXXX. I was issued 30 day temp plates. XXXX XXXX XXXX mailed the title to XXXX XXXX XXXX XXXX, Ohio, XXXX. XXXX, the auto representative at XXXX XXXX XXXX had been in contact with XXXX from PNC. XXXX e-mailed XXXX XXXX. The title was sent from XXXX, Virginia to a PNC Bank location by XXXX Overnight on XX/XX/XXXX at XXXX XXXX. It was delivered and signed for by XXXX XXXX on XX/XX/XXXX at XXXX XXXX and was shipped by XXXX from XXXX XXXX XXXX. The tracking number is XXXX. There is clear proof that the package was signed for and delivered. There is a signature imaged attached in the files regarding this complaint. It is clear that XXXX XXXX lacked proper training and was negligent. He admitted that PNC received the title. On XX/XX/XXXX, XXXX XXXX stated Im sorry youre having that issue. I wasnt aware they had different qualifications for out of state vehicles. He also stated on XX/XX/XXXX at XXXX XXXX Thank you! Looks like it was delivered to PNC a few weeks ago so I will deal with that department. XXXX XXXX also told me that the car could be registered and plated without a title, which is illegal. He gave me illegal guidance and lied about speaking with a representative from the secretary of state and a currency exchange. I called both the secretary of state and a currency exchange and they both told me they can not register a vehicle or issue license plates without a title. PNC has the title, as it was sent by XXXX XXXX XXXX. On XX/XX/XXXX at XXXX am, XXXX stated When I called and spoke with a woman at the XXXX XXXX by you a few months ago, I explained the situation and she said she would attempt to put the registration through if you came in with the bill of sale and closing docs. I believe it was the location on XXXX XXXX XXXX and is open XXXX. There is also a location on XXXX XXXX XXXX that opens at XXXX. On XX/XX/XXXX at XXXX XXXX, XXXX stated According to the point of contact I spoke with at the XXXX XXXX, she said that particular location could assist you in registering your vehicle with the bill of sale and loan agreement. Based on my research and discussion with my manager, I believe the issue you are having is proving ownership of the vehicle. You will want to state PNC is the current lien holder of the vehicle. This information is false because no location can process registering a vehicle without a title. XXXX lacks proper training and was negligent to give me the correct information in assisting me with registering my vehicle. It is clear that the title was delivered, sign for, and then misplaced. I am now stuck paying {$1500.00} per month to have a vehicle that is not even drivable, registered, plated, and has no title located. XXXX requested that XXXX XXXX XXXX file for a duplicate title, blaming the situation on them. XXXX XXXX, branch manager at PNC at XXXX XXXX XXXX stated on XX/XX/XXXX At this time PNC has not been added to the title as a lienholder, only the previous owner is currently on the title. It is unfortunately difficult to estimate the timeframe because it really has to do with the dealerships success with getting things resolved with the previous owner which can take time from a logistics standpoint. We will have to circle back with XXXX and their title clerk what the next steps would be once they are able to have title released from the previous owner. It will get very easy process wise once the title is released from the previous owner though. I am so very deeply sorry about this situation. Yes so we can access information about the title online which is how we were able to ascertain that information. So that is the primary issue, because the title is currently in a different persons name, the current title as is, is unusable by anyone except the previous owner, and as such neither of us can actually do anything on the title except the previous owner. So from what I can understand the key is to have the previous owner involved to properly release the title. What XXXX is working on is getting the previous owner to grant a power of attorney so that XXXX can have permission to make changes on the title on the previous owners behalf. The issue is that XXXX bought the vehicle from another dealership who bought the vehicle from the previous owner. So it is a lot of moving parts. Once again I am so sorry about this andXXXXand myself are exhausting all our available options on our end to assist in any way we can. It is clear that XXXX XXXX and XXXX XXXX know exactly what is going on and are denying the fact that the title was delivered. XXXX XXXX stated above that he can access information about the title online and stated that it was in a different persons name. The title can not be accessed online and show a different persons name. The title can not be in my name until the loan is paid off anyway. Things are not adding up and XXXX is not making any sense. XXXX XXXX XXXX properly sent the title to the address given by XXXX XXXX. PNC, upon receiving the title, is supposed to take care of switching the title name and sending it to the secretary of state so I can get it processed. Since PNC lost the title and are the lienholder on the the vehicle, and own the vehicle until the loan is paid off, they should be held responsible for these loan, insurance, and parking payments. They did not fulfill their promises or hold up their end of the bargain. I trusted PNC by obtaining a loan for them, and in return needed them to overnight the title to the secretary of state. I gave them a piece of paper to fill out to overnight it, but they cant locate the title. This is completely a bank error and negligent on their part. They should be held responsible for the payments due to negligence. I am still unable to drive my vehicle and I am at a loss of {$4700.00} and counting. Each month that goes by without a title is an additional {$1500.00} down the drain, and loss of wages from not being able to drive my vehicle. I am a XXXX XXXX XXXX and need my vehicle to drive to and from showings. I had to take a leave from work as I do not have a drivable vehicle. PNC is at fault for this and has caused me an extreme amount of financial loss in the form of lost wages. I expect to be compensated for my time and money due to the error that PNC has made. This has been going on since XX/XX/XXXX and it is now XX/XX/XXXX.

Company Response:

State: IL

Zip: 60611

Submitted Via: Web

Date Sent: 2020-10-28

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3923779

Date Received: 2020-10-28

Issue: Opening an account

Subissue: Account opened as a result of fraud

Consumer Complaint: I received an atm card and pin setup info for an account opened in my name. I NEVER opened this account! Clearly someone has used my identity to open this account. When I called PNC I was told they couldnt help me unless I gave them my SS #. I was not going to give that out to a bank who clearly had not done their due diligence in the first place! Eventually, they said they would help me and would submit it to fraud to get it shut down. When I asked that they send a written statement informing me it was indeed shut down they said they dont do that. They told me if I am still concerned I should just call and verify!

Company Response:

State: NV

Zip: 89142

Submitted Via: Web

Date Sent: 2020-10-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3922869

Date Received: 2020-10-27

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: In XX/XX/XXXX I was under a forberance I was told if I paid a certain amount on XX/XX/XXXX my account would be caught up and no fees. I paid that amount - the exact amount PNC requested I pay. After making the payment PNC requested of me I was hit with over XXXX in fees. Prior to making the payment I contacted XXXX XXXX to find out exactly what I needed to pay. I knew it was over XXXX but could not remember exactly what - I received a call back and was told it was for {$8300.00} which I paid that day. Only to find out a few days later I had fees over {$2000.00} - This was not what we had agreed or what i was told - I was told when the XXXX payment was made I would be XXXX behind and I would just have my payment going forward. And I know this call when I was told this - was recorded or at least I was told it was I have contacted XXXX several times to find out why I had these fees when I was told the forbearance would zero out anything in the rears but she has not contacted me back - I have emailed over 5 times with no reply. Right when I got caught up XX/XX/XXXX Covid hit and our family was hit with cases of Covid and other hardships. My loan has been on another forbearance, I can not pay the loan and all the fees that PNC is asking for - I shouldn't have the fees anyway. I would like to ask for the additional 360 day forbearance time so I can get caught up on the loan now that our family is recovering and getting back to work and school. School just started back last Monday XX/XX/XXXX - hopefully now our Country will get back to normal. If possible I would like for your help finding out why I have fees on this account after I was told I wouldn't and your assistance extending the forbearance so I can get this loan caught up - thank you

Company Response:

State: TX

Zip: XXXXX

Submitted Via: Web

Date Sent: 2020-10-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 3922080

Date Received: 2020-10-27

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: My boyfriend sent two deposits to my checking account I have with XXXX its an app checking account their name on the app is pnc bank c/o XXXX and after the transactions were complete and available they froze my debut card so I couldnt access my funds. I found the XXXX XXXX on the App Store and have had the account for over six months I had previous issues with deposits I had made but not like this where they are completely taking my funds. I followed their error resolution request but every time they responded they asked for something else or said they didnt receive the attachments they kept contradicting themselves over email so I called and spoke to five different supervisors and talked to the highest person they allowed me access to and all they kept saying is they didnt have authority to turn my card back on. In their terms and conditions it says they allow third party transfers I sent them screenshots of their terms and conditions. I called over five times and I asked to talk to someone who could help me but they said that department was only available through email. They just kept running me in circles so I finally emailed them that they were breaking federal law by not letting access my available funds and I was going to contact FDIC and banking regulators than today I tried to log onto the account and it said my account is closed so I have no idea where my funds are and need my XXXX dollars back

Company Response:

State: CA

Zip: 92336

Submitted Via: Web

Date Sent: 2020-10-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.