Date Received: 2020-11-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to get mortgage assistance from PNC since Covid started. I received a forbearance and then tried to modify the mortgage to make payments sustainable until Covid is over. I paid a small amount every month, trying to keep up with the interest while I was in the application process. I filled out the application three times and kept getting messages that contradicted each other. I also spoke with PNC several times by phone. I was told they were working on the application, and many times had to resubmit the documents and the letter, etc. Last I heard I was waiting to hear back from them about my application, which they said was complete. I called again when I got a notice of potential default and was told my application was complete and to ignore that message. Today I got a notice that I am in default, no modification and no offer to even put the remaining balance at the end of the loan. I have tried and tried and no avail.
Company Response:
State: NY
Zip: 10014
Submitted Via: Web
Date Sent: 2020-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I am letting you know ... ... i have many complaints about my bank ... .i always have money deposited into my account like always ... the past few months have been a nightmare ... the bank refuses to let me use the outside atm machine ... the manager told me that the atm machine is broken ... and yet there are people litaraly taking money out of the machine ... it just wont let ME ... ..the bank also has kicked me out serveral times for not wearing a mask ... as well as give me my money that is in my account ... after multiple attempts ... .they now said they would let me walk up at the drive thru and in person have to take out my money ... this is crazy ... ..i need some advice and justice served ....
Company Response:
State: VA
Zip: 20175
Submitted Via: Web
Date Sent: 2020-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: While I was XXXX, my passport and debit card information was stolen and used to withdraw over XXXX dollars from my PNC bank account. I have disputed the charges immediately upon XXXX, however the bank is refusing to return any of the funds because it was over 60 days. I could not dispute earlier because I was in XXXX. My passport was also used to go to a local PNC branch and withdraw XXXX dollars.
Company Response:
State: OH
Zip: 45140
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I started working for a new company, and in the first week set up direct deposit for my form of payment to my checking account with PNC. I must have entered the incorrect account number on the direct deposit form. ( I entered the number on my physical debit card ). However, in the first instance of direct deposit the bank caught the mistake and automatically redirected the funds in to my account. I appreciate the redirect, however I was not notified of the issue and therefore did not resolve it. On the second instance ( XX/XX/2020 ) the direct deposit was not redirected, but was instead sent back to my employer ( XXXX XXXX ). There was a third instance of this same scenario on the ( XX/XX/XXXX ) however at that point I noticed the error ( wrong account number explained above ) and called the bank to resolve that singular event ( from XX/XX/XXXX ) and i proceeded to fix my direct deposit form with my employer. Since XX/XX/XXXX I have still not received my funds which was two weeks pay at the amount of {$1400.00}. I have contacted the bank ( PNC ) and was told they could not provide me any documentation of the returned check, and therefore my employer, who requested documentation in order to pay me, can not pay me. I would like documentation of the returned check so I may request payment from my employer.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX, I signed disclosures with PNC bank for a $ XXXX, 30 year Interest Only mortgage with a XXXX ARM. The disclosures I signed showed a rate of 3 % with 0.425 % ( {$3100.00} ) point buydown. On XX/XX/XXXX, I received the appraisal valuing the property at $ XXXX. The bank sent me updated disclosures and revised the point buydown from 0.425 % ( {$3100.00} ) to 0.8 % ( {$6000.00} ). When I called my banker to discuss this, she stated it was based on the LTV. This was never disclosed to me. The only thing that she had stated at the time of the loan application is that if the LTV is below 65 %, the rate would be 2.875 % with a 0.3 % buydown and above 65 %, it would be 3 % with a 0.425 % buydown. I have been in contact with my banker several times over the last two weeks to have this addressed and corrected. On XX/XX/XXXX, I requested from the bank the disclosures that speak to pricing increasing based on LTV. I was referenced to the disclosure documents that has the following language with no mention that LTV would affect pricing. Below is the full excerpt : " PNC Mortgage wants to help you understand factors that may affect the pricing of your loan. Please review the information below and contact your loan originator if you have any questions regarding your loan pricing : -The interest rate and/or discount points you will pay for your loan may be affected by certain details of your loan. -For example, the amount of income you document for us and the type of documentation you provide for that income may affect your interest rate and/or discount points. -In some cases, documenting additional amounts of income or providing alternate types of documentation may result in a lower interest rate and/or discount points on your loan. '' This deceptive practice of changing the cost of the loan without disclosing that the LTV could affect the loan pricing is unfair and concerning especially since we are having issues regarding the appraisal and therefore find myself in this situation of filing a complaint as I have tried to work with the bank to address my concerns. By way of background on the appraisal, below is a summary : On XX/XX/XXXX, I received the appraisal. There were several issues noted in the appraisal as the appraiser did not make appropriate adjustments for the property such as location, comparable comps, finished & walkout basement, age, etc. The appraisers comments regarding valuations is inaccurate. He stated that the town 's inventory is generally stable and supply/demand is in balance however, the town has less than one month of inventory. Due to COVID, home prices have materially appreciated in this area and this was not taken into account by the appraiser. His valuation is below the tax assessed value. The banker agreed with my assessment and requested I file an appeal so they could order a second appraisal, which I filed on XX/XX/XXXX. Rather than order another appraisal, the collateral department had the appraiser try to rectify the issues, which are still not accurate and do not properly reflect the value of the property. In both cases, the collateral department signed off on the appraisers work as being accurate when there were multiple errors and failed to challenge his work. I had to point out the errors in the appraisal before they went back to him. I am being told that the bank will not order another appraisal despite the issues in the appraisal.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Mortgage from PNC Bank was opened in 2002 under my name. I fought for a long time to get it removed, however I no longer have the police reports. It looks like whomever stole my social security number has been making payments this entire time, which is why I never noticed it. I should have been looking at my credit reports yearly, but it was never an issue until I looked at buying a house. I've tried reaching out to PNC Bank, but have gotten nowhere. PNC BANK XXXX XXXX XXXX XXXX, OH XXXX XXXX This mortgage is not being reported on either of the other two credit reporting agencies, so I assume back when this first happened, the other two actually removed it, as this is only showing up on the XXXX report.
Company Response:
State: MN
Zip: 55304
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I try to use on line banking as much as possible. I scheduled a bill to be paid electronically in XXXX. It was to be delivered by XX/XX/XXXX. It was due XX/XX/XXXX. I received notification on XXXX that it was not able to be paid electronically and they had sent a check. It said the funds could be taken out of my account before or after XX/XX/XXXX. Payment not received yet on XX/XX/19. Contacted PNC and they did not mail payment until the XXXX. Said they did not know about the problem until that day, but in actuality. according to their email, they knew on the XXXX. This is the third time this has happened with PNC
Company Response:
State: PA
Zip: 168XX
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have email alerts with PNC to let me know if my account balance is below {$100.00} or if my account has become overdrawn. I logged into my account on XX/XX/20 after XXXX and saw that it was overdrawn - {$430.00}. I immediately transferred {$450.00} via XXXX to satisfy the overdrawn balance. I finally received an email notification from PNC advising of the overdrawn balance at XXXX, which is a full hour after I completed the transfer so I signed back into my account. The transfer had posted and I was still showing an available balance of {$18.00}. I continued to check my account multiple times during the day and that evening as well to make sure nothing else changed. There were no changes to my available balance in the Online Banking app and there were no additional email notifications received from PNC Bank. The next day, XX/XX/20, I signed into my account to complete another transfer when I was shocked to see that I was overdrawn - {$150.00}, {$100.00} of that being bank fees. I checked my email to see if PNC had made me aware of the overdraft on XX/XX/20, as I have until XXXX to make a deposit to avoid bank fees. The only email correspondence received was dated for XX/XX/20, and was sent at XXXX XXXX advising that my account was overdrawn. A second email was received the same day at XXXX providing me with the exact amount of the overdraft but of course by that time I already knew but didn't understand why. So I waited until they're customer service department opened at XXXX and called. The IVR said that I did not have to wait and would receive a call back within 20 minutes. More than 2 hours passed with no call received so I called again and spoke with XXXX. I advised her of what happened and asked her if I did something wrong and that's why the fees were assessed. She said I had not and could not explain why PNC had not alerted me to the additional transactions prior to assessing the fees. I spoke with two representatives today who identified themselves as managers who both refuse to reimburse for the fees. They just blamed it on the merchant and the last manager told me I would be sent to collections if I didn't pay it within 30 days.
Company Response:
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/2020, I received documents from PNC Bank in Pennsylvania with a debit card and account information about an account I did not authorize or request. On XX/XX/2020, I called PNC and spoke with a customer service representative who closed the account, at my request, and indicated that PNCs fraud department would be calling me, which they never did. I then proceeded to lock my credit with all three credit bureaus. This evening, XX/XX/2020, I received more documentation from PNC indicating that I have been overdrawn since XX/XX/2020. The amount of the withdrawal was {$50.00} and the overdraft fee is {$36.00}. I never authorized this account to be opened ; therefore, I never funded this account. I do not believe PNC did their due diligence in ascertaining there was no fraud being perpetrated at the time this account was fraudulently open, and I would appreciate your help in reversing these charges and any information to ensure my information is not fraudulently used again. Sincerely, XXXX XXXX
Company Response:
State: NV
Zip: 89521
Submitted Via: Web
Date Sent: 2020-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I would like to report that PNC Bank failed to offer me a forbearance to save my home. I was told that a loan modification was my ONLY option, when in fact, I could apply for forbearance per our Governor, XXXX XXXX. I found that I was also protected through The CARES Act. I had to hire a professional to help me through the process. I attempted to handle the situation myself, however, my attempts were unsuccessful due to my lack of legal knowledge surrounding the situation. Please see the attachment to get more details on my case.
Company Response:
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2020-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A