Date Received: 2021-03-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We applied for a home equity loan in XX/XX/2020. We did it over the phone with PNC Bank. For some reason ( no one could explain why ) a couple of weeks later they said we had an incomplete application and that we needed to apply again. I asked the representative on the phone if that would hit our credit again or if they would use our score from the previous application. He assured me they would use the score from the first application. However, when I just recently went to XXXX I noticed that PNC pulled my credit twice, one for each of those applications we put it.
Company Response:
State: MO
Zip: 633XX
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-02
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I called and talked to a XXXX the last two days. She is saying the check for the overpayment of the payoff of my loan was processed on XX/XX/2021. This complaint is to piggyback what they are doing. I filed my first complaint on XX/XX/2021. I have talked to XXXX at PNC, she does not know the check number to the check, and I asked her when it went out her reply was " I think On XX/XX/2021. She comes back after I asker her again and she said " yeah I think you check went out on XX/XX/2021. Here it is now two weeks later, and she says the check may have gotten lost. She goes on to say the check for {$190.00} for the overpayment for the payoff is delayed because of the bad storms in the mid west. I said the bad weather was in Texas. She says " oh yeah ''. She said she overnight the check and stop payment on Tuesday XX/XX/XXXX, however it would take a week to get. This company is playing a game with me. I want my money NOw.
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: PNC says that the security on XXXX is not as secure as theirs.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-01
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: When I walk into a PNC branch office I am constantly being harassed by PNC employees. The constantly try to collect my private data and sell me services I am not interested in purchasing. I receive several phone calls a month from PNC trying to sell second mortgages. The PNC sales team will say anything to obtain a lead and set up a follow up phone call which results in nothing. PNC uses very aggressive sales practices which is becoming uncomfortable to me as the consumer. They are so aggressive and annoying that I don't want to walk into the bank branch office because I know I will be harassed by their staff. The last time I was called by PNC I asked them to please leave me alone and stop harassing me, but they do not stop. I am requesting that PNC stop their aggressive sales practices, stop invading my privacy and please leave me alone. I can't cash a check without being badgered by aggressive sales people who just don't stop pushing and constantly calling me to sell services I'm not interested in purchasing. This organization is " In Your Face '' aggressive and I am asking PNC to please leave me alone. If I need financial services, or help, I will let them know. I had one PNC employee point out that my drivers license was close to expiring and demand I let them know when the license will be updated. They literally grabbed my license from my hands to inspect. Enough is enough! Please stop harassing me.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-28
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: In the month of XXXX I tried to pay my water bill with my prepaid account using my account routing number and account number. It is a prepaid card account but we have access to our account information. My payment submission was returned to the water company unpaid. There was over {$600.00} dollars in the account at the time of submission. The bank returned my payment unpaid and now the water company wants me to pay a {$30.00} NSF fee even though there was plenty of money in the account to pay the bill. Was told that I could not use my routing number and account number for a prepaid card account to pay a bill. However PNC has nothing in writing for us that says we can not use out account number to pay a bill. The water company is requiring me to give them something in writing stating that fact ; that we are unable to use my account and routing number and they will remove the NSF fee from my account. I called the bank to ask for information regarding the inability to use a account number and routing number for bill payments ; and have yet to receive anything. I was told that it would be something that they would have to create for me in order to get the water company to remove the fee. It has been over 30 days and I still have not received a reply to my compliant. I know of other prepaid cards that allow you to use your account and routing number to pay your bill ; this is the only bank that I am aware of that you can not do a transaction in this manner. Please help me to resolve this issue.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-28
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: On XX/XX/2020 PNC charged me an NSF fee, after illegally returning a check that cleared and posted to my account on XX/XX/2020, and further misrepresented the way their product Virtual Wallet works. Please see attached documents
Company Response:
State: PA
Zip: 17036
Submitted Via: Web
Date Sent: 2021-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-28
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: PNC refuses to reimburse overdraft fees, despite repeated pleas and proof of significant income loss due to COVID. My account is now in the negative by over {$500.00} due to fees. I was given the Covid credit and verified with the bank that it was not going to be reversed. There were two communications via their online chat. On XX/XX/21 a representative wrote to me " Those credits will not be reversed. One it was discovered to having a Hardship due to Covid-19, PNC is able to issue credit to support you. '' OnXX/XX/XXXX I verified with another representative who wrote to me : " Happy to Help, I do not show notation that Covid Temporary Credit will be reversed. I show the funds will be available on XX/XX/21 ''. Instead the credits were reversed, another representative told me to go and read the " fine print '' of the Covid waiver, and, to date, I have been charged overdraft fees in excess of {$500.00}. Repeated attempts on my behalf to get this resolved have been futile. It is criminal what PNC is doing to its customers. Ethically and practically, there should be a moratorium on fees. Customers should not have to begging for leniency, only to be dismissed by customer service agents who have clearly been given a script by the corporate controllers. Shameful.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2021-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a checking account with PNC Bank in XXXX. they have held my funds since opening and refuse to make my funds available. I electronically deposited 3 of my payroll checks and 1 check from my father. they sent me a letter questioning the authenticity of the checks. I went into the branch and showed them my ID and the hard copy of my pay checks. they still refuse to reimburse me or give me the checks back to deposit elsewhere. the deposits total over XXXX XXXX dollars and I need my money for bills. please help XXXX XXXX
Company Response:
State: CA
Zip: 91762
Submitted Via: Web
Date Sent: 2021-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PNC AND does nothing after reporting that {$4000.00} came missing from my account.
Company Response:
State: MO
Zip: 63026
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I paid off the Loan with PNC, They got overpaid by {$190.00}. I Paid off the loan on XX/XX/XXXX. They are holding onto my money and will not send it to me. I have called them a couple of time to no avail. All I want is to close this issue.
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A