Date Received: 2021-03-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have filed a dispute three times with PNC bank. The first was in XX/XX/XXXX after I received notification from XXXX that they had filed for bankruptcy. It was denied by the bank for not enough information. I put in a second request in XX/XX/XXXX and provided documentation to support my claim and it was denied again. I provided documentation from the lawyer in which it states that by law the bank has to refund my money due to the company filing for bankruptcy during the third request two weeks later. Nothing but the same circle from PNC. They have been provided with the chargeback codes and everything but they are just sitting on it.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was trying to book a wedding venue, called XXXX XXXX in North Carolina. The only form of payment that they would accept was XXXX XXXX or XXXX pay. I downloaded XXXX XXXX and tried to send her the deposit of {$250.00} on XX/XX/XXXX. While entering her name of $ XXXX, I received a text message while typing XXXX XXXX and it stopped and I sent the {$250.00} to a stranger that I do not know. I instantly tried to cancel the transaction and XXXX XXXX would not allow me to do so. I also tried to request the {$250.00} back from that person and I receive an error message that reads " We are unable to request cash from XXXX. Please contact them and ask them to send cash instead. '' I contacted XXXX XXXX support on Monday XX/XX/XXXX to tell them what happened and they said because it's an instant transfer they can not cancel it, and I would need to contact the person and ask for money back, since I do not know that person there is no way to do that. I reached out to my bank XX/XX/XXXX when funds cleared and disputed transaction. On Sunday XX/XX/XXXX I recieved a letter stating claim for dispute was denied. I have called them Monday XX/XX/XXXX requesting a reason why and complaint, they stated someone would call me back. Never received any phone call and on XX/XX/XXXX funds were back withdrawn my account and also charged me two fees. I reached out to PNC bank again and told them if not protected against this kind of fraud to close my account.
Company Response:
State: NC
Zip: 28115
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: After receiving written response from my official complaint # XXXX from PNC Bank, specifically Executive Client Relations, XXXX XXXX, it has now become apparent this bank is totally disingenious and has no intent on returning money due to me. Their response was full of mistruths and falacious information. It showed incompetance on a level I have never seen before, evidenced by XXXX XXXX XXXX telling me last week in a " recorded conversation '' that my next tax payment as per her teams findings ( whom she stated has put a lot of time into evaluating my case mine you ) is due XX/XX/XXXX. I went to the XXXX Dept of Finance myself today XX/XX/XXXX ' and found out in a " documented printout and explanation by Tax Representative '' that my real estate taxes are paid through this quarter and I am not due to XX/XX/XXXX. This is the reason why I am having problems with this bank because they are not using facts which started in XXXX XXXX. I believe this is an example of blantant discrimination. I am hiring an attorney and taking this to the next level.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We had a 15 year home equity loan with pnc bank. for XXXX the payment was XXXX mo we paid it for the 15 years and were was a " suprise '' ( surprise to us ) balloon payment for {$47000.00}. We were never aware of this payment. I showed our agreement to an attorney he said it was pretty well hidden and very confusing in the contract. We were NOT represented by an attorney when we signed. The ballon payment was never disclosed outside of the very confusing contract. I feel like I was preyed upon. I have a lawyer willing to litigate.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Mortgage was paid off XX/XX/XXXX. XXXX months later, I have not yet received Escrow reimbursement. In phone call XX/XX/XXXX Customer Service informed me they have other clients to service. By law, lenders are to issue Escrow reimbursement within three weeks of mortgage payoff. PNC is in violation and should be prosecuted.
Company Response:
State: WI
Zip: 542XX
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I have repeatedly requested the link to apply for forgiveness of my PPP loan. PNC has discriminately allowed certain businesses to apply for SBA forgiveness but not others with no reason or explanation The loan will come due on XXXX and I should have been able to apply for forgiveness except that PNC is blocking me from doing so. I am not sure that this is legal but I am sure that this will cause irreparable damage to my business. I have escalated the situation to the executive office of client relations but still no response.
Company Response:
State: FL
Zip: 33334
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-15
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I used my ATM card ( PNC Bank ) at an ATM ( XXXXXXXX XXXX ) in XXXX XXXX. Close to where I live. I made 4 successful transactions and the following 2 attempts were met with strange noises so I cancelled both transactions. I received no cash from both of these ATM transactions on XX/XX/XXXX. On XX/XX/XXXX I returned to the same ATM to make another withdrawal and heard the same noises so I canceled the transaction again. I received no cash from this ATM transaction. I looked at my PNC online banking account and noticed the 3 transactions I cancelled had a total of {$1300.00} withdrawn from my account by XXXXXXXX XXXX Two failed attempts at {$400.00} and 1 of {$500.00}. I immediately called XXXXXXXX XXXX in XXXX XXXX XXXX XXXX and explained to them what happened and I was advised to take the complaint to PNC Bank. I called PNC Bank on XX/XX/XXXX to let them know what happened and they would open a dispute claim. They said they would mail a dispute questionnaire to me in XXXX XXXX when the investigator from the dispute department determines I have a legitimate complaint. I told the person on the phone that it was not a good idea to mail them because of Covid 19 there are problems with the mail and I don't know how long it will take to receive the questionnaire. I asked to have them emailed to me and they responded they could not do that. Once a week or so I called PNC and asked if the dispute letter had been mailed.The dispute letters ( 3 ) were mailed on XX/XX/XXXX and 2 of them arrived at my home on XX/XX/XXXX. The 3rd letter still has not arrived. On the dispute forms it said I had until XX/XX/XXXX to respond with forms completely filled out. Eleven days! I called PNC and told them that the letters arrived 6 weeks after being mailed and I wanted to know what the status was. On XX/XX/XXXX I was referred to XXXX XXXX, Retail Support Case Manager, the dispute department closed the case because I did not respond in 11 days! XXXX went to the dispute department and asked them to reopen the dispute and if a secure email could be sent to me with the attached dispute questionaries. They agreed and the secure email was sent to me. On XX/XX/XXXX the documents were emailed to me and I returned them by email on XX/XX/XXXX. I contacted XXXX by phone and he contacted the dispute department and they said the case is closed because it is past the 120 day window for disputes and XXXXXXXX XXXX is not returning their call. By my calculation my response was timely. 118 days.They had two business days to settle this with XXXXXXXX XXXX and I believe they did very little for me. On XXXX I received 3 letters in the mail from PNC dated XXXX XXXX saying all 3 claims are being denied. These 3 letters took 3 months to get to me! By the way XX/XX/XXXX is the same day I talked to XXXX XXXX. PNC contacted me by email on XX/XX/XXXX to say my address was incorrect because mail came back to them about another dispute I have with a different ATM. XXXXXXXX XXXX also. My address is correct and I've gotten 3 letters after they say another was returned. In fact they sent me a letter to the same address on file that said the second dispute from from XX/XX/XXXX, which was {$400.00} was resolved. All without needing to fill out a dispute form! This letter was mailed onXXXX XXXX, XXXX and I received on XX/XX/XXXX. Everything they have sent to me has come to my address with the exception of 2 letters. To me it seems that PNC has contradicted themselves in many ways and I am looking to be reimbursed for my losses of {$1300.00}. I am also filing a complaint with SUGEF here in XXXX XXXX against XXXX XXXX. When their ATM 's are empty you don't get the cash but they take it from your account. Below is the name and phone number of the agent I talked to at PNC Bank. He was very accommodating but I can tell his hands were tied. XXXX XXXX XXXX Case Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-15
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/2020, account was closed it was a joint account that i had for a minor. My daughter is now XXXX and I ask for my name to be taken off the account. But my name was not taken off the account. Checks were written not by me and I am being penalized.
Company Response:
State: MD
Zip: 21133
Submitted Via: Web
Date Sent: 2021-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-15
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: From XXXX to now I been trying to obtain funds out my XXXX account with pnc bank and returned them to the issuer as they instructed me to do so bank will not send back or release them to me so I can do so, with this taking place a legal matter is getting ready to occur with if I dont get the funds back
Company Response:
State: OH
Zip: 445XX
Submitted Via: Web
Date Sent: 2021-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: International wire transfer was made on XX/XX/2021 in the amount of XXXX USD. All the information required for the transfer was correct except for the account number. Mistake in the account number was recognized and a message was sent from the initiating foreign bank talking about the error with the correct account number on XX/XX/2021. On XX/XX/2021, another message was sent from the initiating bank that asked about the whereabout of the money. Finally on XX/XX/2021, another message was initiated asking to return the funds. None of the messages have been replied and calling PNC, the only thing they tell me is that they can't look into incoming wires and I will just have to wait. I would like to know where the money is currently, and the reasons for why it didn't come to my account.
Company Response:
State: IL
Zip: 61820
Submitted Via: Web
Date Sent: 2021-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A