Date Received: 2021-06-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX a debit was made to my account in the amount of {$440.00} that I did not authorize I contacted the bank and they said it was made at XXXX in XXXX Wv. I contacted XXXX they said they had no record of that transaction I called the bank back and they temporarily refunded the money they did not tell me it was temporary and did not advise me they were sending a letter of dispute the letter came but looked like junk mail and I didnt realize who or where it was from on XX/XX/XXXX they took the money back out without any attempt to contact me causing over draft fees I spoke with them and they said to find the letter and fax it that was on the XXXX of XXXX that it was faxed I call every other day and get a run around nobody will talk to me if Im lucky enough to get a person they say its not there department and will have someone contact me but never do and I have left messages and dont receive email or call back all I want is the {$440.00} refund and the over draft fees I have received very poor customer service on this matter.
Company Response:
State: WV
Zip: 258XX
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: my late husband and I took out a home equity line of credit with PNC Bank of XXXX, Pa dated XX/XX/XXXX for a maximum of {$50000.00}. I do not remember the amount we took out but it has long been repaid. There was a security deed recorded in my county to this effect. I am in the process of selling this home and the closing attorney and I have been trying diligently trying to get a release of lien since XX/XX/XXXX. It took repeated calls to customer service to finally find out what we had to do to get the release. The attorney faxed at least two letters asking for help with no response. On XX/XX/XXXX we faxed a letter, signed be me, asking for the release and enforcing the fact that a hard closing date was XX/XX/XXXX. I called on XX/XX/XXXX and was told the letter was worded wrong, this after they had told me what to put on letter. The same day another letter was faxed per their instructions and once again asking for a rapid response. It is a simple matter to send a short letter stating that there is not a balance owed and that the lien release is forthcoming. A fax number and email address was provided. This is an account that I have no memory of as my late husband handled all this type business back then. The least this mega bank could do is respond quickly to a customer request as they expect their payments on time. Their lack of urgency will result in our closing date being missed and quite possibly losing this sale resulting in a financial loss to me.
Company Response:
State: GA
Zip: 398XX
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-26
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In XX/XX/XXXX, my bank froze my accounts. There was a positive balance of {$23000.00}. I was locked out of my bank and all of my money until XX/XX/XXXX. I lost my home and my car. My husband died riding a bike to work, because we couldnt afford a car. The XXXX distributed {$4000.00} out of a {$26000.00} loan. The other {$22000.00} was blocked/denied and my loan was terminated. When I got control back of my bank, it had only {$2700.00} in it. I was told that the money in the bank went back to the original depositor. That is not true. My son ( just turned XXXX ) and my father got their paychecks deposited into my bank. They never got their money returned and neither did I. The depositor verified this on 4 occasions. I am paying money on {$12000.00} I never got, as is my son and my father. PNC bank has told me numerous lies about law enforcement having a hold on my money, when in fact, they did not. So, to sum it up. Me, my son and my father are all paying back money that PNC took from me. They didnt send it back to the depositor. They did not call to ask me any questions about my account before they cut me off of my money and took everything I held dear. There was NO correspondence from XX/XX/XXXX until XX/XX/XXXX. There should be upward of XXXX in my account. Thats just what I can count. The statements I always had online have been removed and online access has been blocked. One teller told me that PNC tried to return it, but it came back in XXXX and they blocked that deposit also. This bank destroyed my life and had an attitude while doing it. I have multiple recordings of them lying to me back and forth when I have called, as I recorded each call.
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2021-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We are currently in the process of purchasing a condo located in XXXX, NJ. The loan application with PNC bank started on XX/XX/2021. The loan officer said without any doubt that PNC can do a 45 days closing for sure. So we went with them. The scheduled closing date is XX/XX/2021. During the process, PNC bank has been asking us for the same financials and employment verification of us multiple times although we have explained to the loan processor XXXX XXXX that we have already provided the documents and she would not listen to us. When it passed the original closing date, we have been following up with the bank and our loan officer XXXX said we can close during the week of XX/XX/2021 for sure however when it came to that week, PNC started to request the documents we have sent to them multiple times. And they havent even started the condo review at all. We escalated the application and filed a complaint. The branch manager XXXX XXXX told us the worst case closing date is XX/XX/2021. And the condo review will be finished within 5 days. And she promised she will provide us a daily update however she didnt do that. They started to request further documents from our condo. We had to call PNC general phone call every time in order to contact the processors because they never reply our email and phone calls. Our seller is planning to cancel the deal because the closing date has been delayed for a month. We strongly believe PNC bank owes every party evolved in this deal a clear answer about why the condo review has been delayed for so long and be transparent about the process.
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2021-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I can not use XXXX to sign into my bank account in apps that require it, for example XXXX and XXXX. PNC is blocking sharing my banking history and does not allow traffic to third party data-providers : XXXX : XXXX
Company Response:
State: PA
Zip: 19104
Submitted Via: Web
Date Sent: 2021-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: There was unauthorized access to my PNC bank account and a unauthorized transfer of money was made totalling XXXX USD the transfer was made via XXXX, and it was done without my knowledge, and without my permission. My PNC has told me that it's against XXXX 's policy for them to do anything about it. After calling XXXX and explaining to them the situation and what happened exactly their representatives told me that it isn't against their policy for my bank to get the money back. They informed me that unauthorized fraud XXXX can be reversed but my bank PNC has to do it since the unauthorized payment was done through them via XXXX but not directly through XXXX.
Company Response:
State: OH
Zip: 44139
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My credit card with PNC Bank had been written off and included on my credit report as a write off during COVID despite my previous communications to PNC Bank to explain that I had notified the customer service representative ( multiple times ) of my loss of employment. I would like to pay the amount owed in full, but prior to doing so, have reached out to PNC multiple times to ask how quickly the error on my credit report can be corrected to reflect that my card should not have been written-off and is paid in full. This error has resulted in my inability to find full time employment and substantial financial loss. In addition, today I reached out to PNC again ( at XXXX ) to find out when this correction will be reflected on my credit report and the representative ( reading from a script ) refused to answer the following questions : 1. What is the process for reporting credit card payments to the credit bureau? 2.Which department at PNC is responsible for reporting the payments to the credit bureau? 3. If I pay the amount today, when with the payment and correction be reflected on my credit report? Again, I would like to pay the total balance IMMEDIATELY, but need PNC Bank to confirm that this error will be corrected and assurance that the payment will be reflected on my credit report within 30 days of the payment submission date.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/2021, XXXX mailed a refund of {$730.00} to PNC Bank at XXXX XXXX XXXX in XXXX, PA, for my auto loan. The check was received on XX/XX/2021, and clearly indicated that the check was for the auto loan in my wife 's name ( XXXX XXXX ). However, PNC return the check on XX/XX/XXXX because they were " unable to locate '' the loan. XXXX is now re-mailing the check to XXXX XXXX XXXX in XXXX, PA, with the account number included on the check. However, my wife 's name should have been plenty enough to locate the loan, so I demand the payment be retroactively applied to XX/XX/XXXX with respect to interest on the loan.
Company Response:
State: MD
Zip: 20770
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Please be advised that PNC Bank N.A and other joint tortfeasors have willfully violated the CONSENT ORDER 13-CV 01817 by racketeering or prohibited practices ; specifically creating a fictitious debt and collecting on that fictitious debt instead of providing relief from the rescinded security NOTE gained by predatory lending practices from NATIONAL CITY BANK. There has been a fraudulent conversion of the religious consumers family domicile and sanctuary of over 20 years. Please be advised that PNC Bank N.A . and their contracted out of state/foreign third-party debt collectors XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX. has committed intrinsic fraud on the XXXX XXXX XXXX County courts in violation of local and federal consumer protection laws. They also have committed intrinsic fraud in defense of the collateral attack on THE CONSUMER FAMILY TRUST, the U.S. DISTRICT COURT EDNY ( 18-CV 7259 ) and the U.S. APPEALS COURT FOR THE 2nd CIRCUIT ( 20-590 ). Please assist according to law and notify any other federal agency applicable to these crimes and tort on the consumer family. So, mote it be! https : //files.consumerfinance.gov/f/documents/National_City_Bank_-_Consent_Order.pdf
Company Response:
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: As of XX/XX/2021, PNC has not moved to open Covid foreberance, not allowed my PPP 2nd application ( which has been approved in XX/XX/2021 ) to be processed and not allowed a business checking account to be given a credit card instead moving the card application to the personal checking account which would not allow for purchase of business property with Covid relief packages through various DC local programs.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A