Date Received: 2021-08-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was sold counterfeit shoes that XXXX XXXX stated were authentic, and he lied about getting them from a legitimate source ( XXXX XXXX 's XXXX using automated bots ). When in reality he bought the shoes from a supplier in XXXX and resold them to me then had the shipping information changed from his address to mine. The transaction was between him and I. He is not willing to accept responsibility for taking my money and charging me for shoes that are confirmed counterfeit when I paid for authentic shoes. I had no interaction with the supplier. My only interaction and transaction was through XXXX. After my complaints to him he tried to make himself look better by ordering a real pair of the same shoes I bought from a verified website ( XXXX ) The supplier he buys shoes from apparently has a factory in XXXX that produces a plethora of counterfeit products. He sent me a wide variety of shoes I could purchase claiming they are authentic. He also sold many pairs of shoes to people all over the United States through XXXX. I filed a police report with my local police department XX/XX/21 & XX/XX/21 XXXX XXXX are the reference numbers. XXXX is not willing to conduct their own investigation. I contacted PNC bank XX/XX/21 & XX/XX/21 who I have contacted denied my investigation without ever recieveing evidence from me. They claimed to send me a questionaire, that didnt arrive and within 3 days of them sending it. It was denied and they said it was an error on their part because they couldnt have sent the letter on a Sunday. Pnc dispute number XXXX. I am not being treated fairly. I have all the evidence of these interactions via screen shot, and voice recordings.
Company Response:
State: MD
Zip: 21227
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Friday, XX/XX/2021 Dear CFPB : This correspondence is in regards to my filing a complaint against PNC. PNC has revoked my online banking access and frozen my money to both of my PNC checking accounts without warning or reason. This has happened today, Friday, XX/XX/2021. I learn about the freeze when around XXXX EDT I tried ordering on XXXX. Its system says that my debit card was declined. I tried my other PNC debit card and the XXXX system produced the same result. I XXXX PNC Bank Help 3 times. I also left two XXXX direct messages. In addition, I called the XXXX number and was placed on a 1-hour hold TWICE! It took PNC two hours to reply to me via XXXX. Now the games began again. I promptly responded to PNCs direct message request only for the customer service representative to be non-responsive. I submitted screenshots of my online banking account revocation and my 1-hour hold phone log. PNC still as of XXXX EDT still is revoking my account without any reason. My Remedies I demand that all of my PNC bank accounts be restored Online banking access and debit card access restored All money in both PNC checking accounts restoredwithout XXXX XXXX missing My ability to dispute any funny charges on my account since PNC did not notify me of anything. I register for account alerts. It is myunderstanding that today, XX/XX/2021, I did not receive my alerts. A proper investigation and explanation into what happened to my account. The CFPB can contact me at either my email or my phone numbers. My email is XXXX. My cell is XXXX. My other phone is XXXX. Please help me. I have been suffering for 4 hours and PNC still is freezing my accounts for NO reason! Thanks. Sincerely, XXXX XXXX Enclosures
Company Response:
State: OH
Zip: 44128
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was purchased by Pnc bank. The mortgage is is due the first of every month .. and I have a grace period until the XXXX I set up via Pnc online to have it drafted on the XXXX today on XXXX XXXX .. I get a call from PNC as an attempt to collect debt.. that I have paid my mortgage payment the call was harassing.. and I asked dont you see that I am set up to draft on the XXXX the individual said no he doesnt have access.. the call was harnessing.. I had to spend another half hour to confirm my mortgage is setup.. thank Gd I have always paid my bills on time..
Company Response:
State: NJ
Zip: 07666
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: PNC has been reported for attempting to open a credit card without permission. In early 2021, the company responded to the CFPB complaint assigning XXXX XXXX XXXX to the complaint. She responded with emails and calls till XX/XX/2021 and then suddenly I have not been able To get any response from her or managers. The issues were : Opening a credit card, application to the 2nd draw of PPP loans after receiving the 1st draw and timely mortgage payments made during Covid which were not being tracked by the bank :
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There Was A Credit Card Account Opened With PNC Bank. I Have Fought With PNC For Years Over This Credit Card. I Informed Then Right Away That It Was Not My Account. I Have Submitted Complaints And Several Disputes On All 3 Major Credit Companies And Still No Resolution. I Have Been Trying To Have This Removed From Credit Report For Years. The Account Was Opened On XX/XX/2016. Balance XXXX
Company Response:
State: PA
Zip: 161XX
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Recently purchased XXXX XXXXXXXX from a reseller for XXXX The receipt indicated a different date and the product was defective. Reseller refused to accept the return but XXXX was able to replace the charger for the XXXX. Per the discussion with the XXXX XXXX requested PNC to dispute the transaction and refund. PNC indicates they have investigated and refuse to refund the {$310.00} for the defective item. XXXX has provided written feedback on the defective sale which is with PNC. Require PNC to reverse the payment and provide information on why they have not yet provided this service.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a PNC account. The terms of there offer : You may earn a {$300.00} reward if you open a new Virtual Wallet with Performance Select To qualify for the reward, the new Virtual Wallet product must be opened online via the application and a qualifying Direct Deposit ( s ) must be received within the first 60 days. The total amount of all qualifying Direct Deposits credited to your Spend account must be at least {$5000.00} for Virtual Wallet with Performance Select. My direct deposits posted to my account on XX/XX/21, XX/XX/21, XX/XX/21, and XX/XX/21 totaling {$5000.00} within the 60 days of opening. Ive chatted with representatives numerous times after the bonus did not post a few weeks after. Every time they insisted that I have met the terms and it would post by today XX/XX/XXXX. I contacted them again today and just now they are escalating. However, if so owed the bank money I would be asked to pay interest and late charges.
Company Response:
State: MD
Zip: 21001
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX ( Friday ) at approximately XXXX I made a withdraw from my account for {$200.00}. I asked for one dollar ( {$1.00} ) bills in 2 stacks of {$100.00} each. The teller informed me that they usually don't have fresh new ones until XXXX time because people use them as gifts. However, she found 1 stack in the back and gave me another stack that was not new bills. On XX/XX/XXXX ( Monday ), undenounced to me, and without my knowledge, I was given a credit to my account for {$200.00} from BBVA. It was labeled " Adjustment XXXX ''. I was unaware of the credit due to my paycheck that is automatically deposited into that same account on the XXXX of every month. On XX/XX/XXXX I was charged {$32.00} overdraft fee for insufficient funds on a " Returned Item {$200.00} check cleared ''. I was also unaware of this transaction/charge. On XX/XX/XXXX there was a " Force Paid Debit '' on my account for - {$200.00} and my account immediately became overdrawn. It appears that the teller signed a " Debit Memo '' and, without my knowledge or consent, withdrew {$200.00} from my account almost 2 weeks after the original initial deposit was made at the branch. I was extremely upset to see my account overdrawn! I reviewed my account history, contacted BBVA Customer Service, and requested that the {$32.00} overdraft fee be removed and an investigation as to why my deposit was refunded and then debited again 2 weeks later occurred. The customer service representative said she was able to remove the {$32.00} fee, but was unable to assist me with anything else. She advised me that I would need to contact the branch for further information on what could be done about the {$200.00} withdraw, credit and debit. I contacted the branch and the teller informed me that there was an error with the initial deposit of {$200.00} so they had to credit my account {$200.00} to fix the problem, and then had to remove it again. My problem, and the issue that i have with all of this, is that I was never informed there was an issue with the original withdraw ... and i was never informed that there was going to be a {$200.00} credit, nor was I informed there was going to be another withdraw of {$200.00} 2 weeks after the original withdraw! I never signed the deposit slip on XX/XX/XXXX and was never informed about it and its very upsetting that a bank can do these kinds of things without a customers consent. I would like to formally file a complaint and ask that this series of events be investigated to see if any laws were violated. Most of the reason behind this complaint is the surprise of the withdraw, the credit and the debit ALMOST 2 WEEKS LATER but also because when I asked for an explanation of why the branch did this, the teller was extremely rude and basically told me that it was my fault for spending the money in my account that wasnt mine, when in fact the bank is the one that screwed up my banking ledger and deposited and withdrew funds and their leisure without any regard for the consequences of their actions. My paycheck varies each pay period and due to president Biden issuing tax credits of {$500.00} per household I am not used to receiving a set amount in my auto deposits. The resolution I am seeking is that BBVA be pursued for violated of any state of federal laws and cited for the actions so this time of behavior does not happen in the future to myself or any other customers. Please let me know if there is any other information you require. Thank you for your help.
Company Response:
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX HAVE NOT REMOVE THE All of My unauthorized inquiries, derogatory remarks, late payments, public records, Close accounts close account and student loan accounts removed. Many of these accounts falls under the statute of limitations or are misreporting on my credit report. PLEASE APPLY THESE LAWS TO MY ACCOUNTS : THE FAIR DEBT COLLECTION PRACTICES ACT As amended by Pub. L. 111-203, title X, 124 Stat. 2092 ( 2010 ) Fair credit reporting act ( FCRA ) 15 U.S.C1681 ( FCRA ) Account Name : XXXX XXXX XXXX Account Number:XXXX Dated Filed : XX/XX/XXXX Type of Account : Secured Loan Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX XXXX Account XXXX Dated Filed : XX/XX/XXXX Type of Account : Secured Loan Address : XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, GA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX Account Number:XXXX Dated Filed : XX/XX/XXXX Type of Account : Installment account Address : XXXX XXXX XXXX XXXX, AL XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX XXXX Account Number:XXXX Dated Filed : XX/XX/XXXX Type of Account : Unsecured Loan Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXXXXXX XXXX XXXX Account Number : XXXX Dated Filed : XX/XX/XXXX Type of Account : Credit Card Address : XXXX XXXX XXXX XXXX, VA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : PNC BANK Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXXXXXX, PA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, OH XXXX Reason : This is inaccurate. Account Name : XXXX XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX XXXX, TX XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : US SM BUS ADMIN ODA Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX XXXX, TX XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX XXXX Dated Filed : XX/XX/XXXX, XXXX Type of Account : Inquiry Address : XXXXXXXX XXXX XXXX XXXX XXXXXXXX, TX XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address:XXXXXXXX XXXX XXXX XXXX XXXX , CA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXXXXXX XXXX XXXX XXXX Dated Filed : XX/XX/XXXX, XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, TX XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, DE XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, DE XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, DE XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX Dated Filed : XXXX XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, DE XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, FL XXXX Reason : This is inaccurate. Account Name : XXXX XXXX Dated Filed : XXXX XXXX, XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, DE XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX XXXX Dated Filed : XXXX XXXX, XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX XXXX, FL XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXXXXXX XXXX XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX, TX XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX XXXX, CA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX XXXX Dated Filed : XX/XX/XXXX XXXX Type of Account : Inquiry Address : XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate. Account Name : XXXX XXXX XXXX Dated Filed : XX/XX/XXXX Type of Account : Inquiry Address : XXXXXXXX XXXX XXXX XXXX XXXXXXXX, TX XXXX Number : ( XXXX ) XXXX Reason : This is inaccurate.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX in early afternoon ; I deposited a check in the amount of {$470.00} at the atm drive through at PNC Bank on XXXX XXXX XXXX XXXX XXXX, Pa XXXX. The atm glitch screen when blank took the check, I hit cancel traction it kept my check and showed on my receipt it deposit check! I went to drive through window spoke to the teller on what had transpired. She asked if I could come which I couldnt due to me on my way to work and didnt get off til after the bank closes. She than suggested I call customer service to handle the problem which I did immediately. The customer service rep credited my account with the funds. A months and half later I get a letter in the mail stating they were deducting {$50.00} due to the amount of the check and the letter also stated I could request proof of documentation of how they determined that amount. So I called them explain everything again & ask for prof of documentation and copy of the actual check. I was 4 different times by several different reps on different calls they couldnt find the check or provide proof of how they determine that amount. I needed to provide proof of the check, I said how if the atm took it before I could even get a copy of the image of the check! I than went to the person who actually wrote the check out to me she went to the bank on XXXX XXXX personally it was denied access to any copy of her cleared written checks for that month! Claimed they do not provide that service she than closed her account which she has been a customer their since 12 years of age. I than went to my local bank in XXXX Pa explain everything ; a request was put in for a rep to call me and I received an email from a XXXX XXXX executive client relations that I would need proof of the check! Exact same runaround but they refused to give proof of the check or documentation on how they came up with that amount!! This so unfair & unlawful practices on their part. I want my money back in my account & apology!
Company Response:
State: PA
Zip: 17522
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A