Date Received: 2022-04-21
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: PNC stole my entire XXXX XXXX of XXXX dollars just to get me out of town. They judge me because I'm XXXX. Oh well, not XXXX enough to do what they do and try to collect on debt issued that is not my debt. XXXX XXXX helped me but she also lied and didn't consider any reasonable method to produce the solution. She transferred me a debt collector who was not the XXXX in XXXX XXXX. No. Not a bit intimidating but shameful like a cupid without an arrow. Please help these people.
Company Response:
State: CA
Zip: 92240
Submitted Via: Web
Date Sent: 2022-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My son passed away. I took the order of summary administration to PNC in XXXX XXXX XXXX, XXXX, and they refuse to release the funds to me.
Company Response:
State: FL
Zip: 34982
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: unauthorized wiyhdrawal
Company Response:
State: PA
Zip: 19143
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/22 I contacted PNC Bank credit department in regards to incorrect late fees on my credit card account. I had money in my primary account to pay the bill but it did not go through and came out as " error '' on their end resulting in me getting 3 late fees of {$27.00}. I was refunded one and told that they would not refund the others even though it was not on me that the errors occurred and I was not at fault. That they could not go back to XXXX or XXXX and refund the other two {$27.00} late fees. These are fees that I was told were not due to any fault of my own or lack of funds in the account but bank errors. So why am I being forced to pay them? I was also treated incredibly rude by XXXX and told she would not transfer me to anyone else to speak to and that, " I could call the customer service number back and speak to someone else '' same number I was on with for an hour already. I did call back and do another complaint against XXXX.
Company Response:
State: KY
Zip: 40504
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/XXXX- XXXX XXXX XXXX XXXX {$1500.00} from my PNC checking account. After I disputed the transaction ; the funds were returned to my PNC checking account with no explanation of the ach error. XX/XX/2022- XXXX XXXX Credit Card XXXX XXXX payment amounts of {$410.00} ( {$820.00} ) from my PNC checking account.
Company Response:
State: OH
Zip: 45251
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PNC Bank is taking out multiple payments each month instead of one : XX/XX/XXXX {$2000.00} XX/XX/XXXX XXXX XXXX XXXX XXXX {$2000.00} XXXX XXXX {$2000.00} XX/XX/XXXX. {$2000.00} XXXX XXXX. {$2000.00} XXXX XXXX. XXXX XXXX XXXX. {$2000.00}
Company Response:
State: NM
Zip: 870XX
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: To whom it may concern : I sold my home on XX/XX/XXXX. XXXX the lender was paid off in the month of XX/XX/2022. PNC the lender reported me to all 3 credit reporting agencies as 30 late for the month of XX/XX/2022 which affected my credit and my chances of qualying to buy a new home, as my creedit score dropped by over XXXX points, and I can't qualify for a loan due to the 30 day late on my credit report. Please help get t his resolved as the client services at PNC are not willing to resolve this issue, i called them on XX/XX/XXXX & XXXX XXXX and both client service agents where rude and did not help me at all. Thank you
Company Response:
State: CA
Zip: 92880
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: This started XX/XX/XXXX, unable to make my XXXX payment due {$290.00}, after talking to them the autobill pay would be stop and I would let them know when to resume. By the time the money was returned to me, I contacted them, since it was close to the next payment, I ask could I just pay XXXX and XXXX together, they said OK and stated to me there would not be a late charge or fee as long as it was paid by XX/XX/XXXX. So, on XX/XX/XXXX. I walk into the Bank and paid with cash. What was done when they processed the payment they took the first {$290.00} and applied {$190.00} interest, {$100.00} to principle, and the second payment of {$290.00} was all applied to interest. which is not correct. Note autopay had not been restarted as far as I knew. at that point they have XXXX payment total. So I notified my bank, show what was going on. they reversed the charge of {$290.00} to me. which made the account current and they would not get any more than they were supposed to. Before my next payment became due for XXXX I received a notice about and additional {$20.00} added to my account because a payment was reversed back to me from my bank. Which made my balance due for XXXX $ XXXXThey stated to me I did not verbally tell them to totally stop the auto-pay. I was also told that once I paying the {$290.00} plus the {$20.00} late fee, which total {$310.00} any other fee would be removed and I would be current I then can resume my regular payment. that did not happen Between XXXX and XXXX the fees were applied back to my account. I received phone call from their collection department. I put in several disputes where management I have been charged {$20.00} per month late fee totaling over {$120.00} up this point. after I constantly stated, '' Im not paying any late fee or extra fee on this account. I paying my regular car payment each month. Another collection agent XX/XX/XXXX told me to go into my branch have them put in a internal reversal of the {$590.00} and then applied it properly and remove all the fee. They did a reversal but the payment is not applied properly. ( that number is on the activity sheet dated XX/XX/XXXX. this is in their handwriting from the bank. Some of my payment disappeared you can see 2 months in a row on the account activity sheets. Last Wednesday I have been referred to their escalation department and spoke to and individual by the name of XXXX who stated to me that she request the fees to be removed and it would show almost immediately, that did not happen. Looking on their website Last payment paid on XX/XX/XXXX which is my XXXX payment and my payment due by XXXX XXXX is {$410.00}. I also made a complaint to the XXXX XXXX of XXXX XXXX for assistance, they have tried several time to contact them with no response back, I now referred to you for assistance, Thank You
Company Response:
State: OH
Zip: 44128
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: PNC bank purchased my XXXX bank account so I never opened this account. There was {$0.00} in this account and my debit card was never activated. The debit card was never used and never left my possession. There was a $ XXXX charge made on XX/XX/XXXX and due to the charge PNC closed XXXX account. I did not know about the charge until XX/XX/XXXX when I received a letter saying my bank account was closed. I have been on the phone with PNC bank for almost XXXX hours being transferred to random different lines. None of the employees will give their information except for first name except XXXX XXXX in the debt collection department. This is the most unprofessional bank I have ever dealt with and can not resolve an unauthorized {$45.00} transaction. How can someone trust this bank?
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2022-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: PNC lost the original Ohio Title. The new car was purchased in Ohio and PNC is the lender. PNC received the Ohio Title but has not forwarded the Title so it could be transferred to Pennsylvania and registered, plated, and inspected in PA. PNC has lost Title and continues to advise that it has been escalated and is being sent but we have to wait for the process. They now say they have the title but have no idea why it has not been sent to us. They cant advise of the process or provide an escalation contact. XXXX advised us that we can continue to drive the car with expired tags and it will be legal. We have called PNC 17 times totaling 23 hours of phone conversations and have been advised that they don't know what went wrong and they cant escalate any faster and that they do have the car title which needs to be transferred but even though it is perfected they have a process for mailing even though they have delayed 3 weeks. We have been forced to call every few days and sit on the phone for hours with no resolution. We have also been advised that it has been escalated to their complaint resolution team and they would contact us for resolution within 24-48 hours. The first complaint was 11 days ago and we do not receive returns calls or communication.
Company Response:
State: PA
Zip: 153XX
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A