Date Received: 2022-04-29
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: XX/XX/XXXX I've been having problems with PNC for a long time. It started when my account was hacked into and all large lump sums of money was stolen and they tried to lie about the situation I act like I stole the money now I got in a hardship program with them twice when I get in the hardship program I will have to split my payment my payment is {$880.00} they split in half and basically I will pay half of that I paid that but it's like not consecutively that's pretty much is 3 months I did it recently they say XXXX XXXX and XXXX and XXXX I paid about XXXX XXXX XXXX XXXX XXXX I paid {$440.00} and some change in XXXX I went back to my {$880.00} I actually paid them come to find out to payment and XXXX and then I pay XXXX as well they keep trying to say that I owe them {$32000.00} one of the associate she didn't seem to know how to do a job she said I had late fees which I'm never late I said did it was still {$31000.00} and then it wasn't due to be paid off the same maturity date of XX/XX/XXXX XXXX of XXXX I need this matter fully investigated to find out what from Penny to Penny where did my money go at how did they come up with these figures it seemed like they just charging and telling you anything when you call him somebody tell you something different every week you could call twice and somebody will tell you different amount I need this fully investigated and Penny the penny print out somewhat what's all on this vehicle and why is a maturity date. Change it when you have gotten extra payment
Company Response:
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Nearly three weeks ago, I deposited a XXXX check into my PNC account. The account was then immediately restricted. Initially, I was told it was until the check cleared. A week later, after it cleared, the restriction was still in place. They then told me theyre reviewing the account history and the only access I would have to the funds would be to go into a branch, have a banker call them to lift the restriction temporarily, withdraw some funds, then theyd put the restriction back on pending their review. On Monday, XX/XX/XXXX, I went into the branch to withdraw the funds I would need for the week. I was told the account was closed XXXX minutes prior and that I was mailed out a check. I asked PNC bank to stop payment on the supposed check they mailed to me ( when the account was closed less than an hour before ), allow me to withdraw the funds or at least what I need for the week, and they refused. This has caused a nightmare for me, both professionally and personally. First, all of my credit card and loan payments were returned causing me to incur returned payment fees and late fees with creditors while also putting those accounts in restricted status. Second, because I work in sales and Im required to buy lunches or dinners for potential clients, having no access to my funds, and being unable to use my other credit cards, I am unable to perform my job, which is now in jeopardy. So I am looking to go after them as this has been ongoing for XXXX weeks and is now jeopardizing my career. They also did not warn me that the account would be closed and allow me an opportunity to withdraw some, if not all, funds.
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: On XXXX XXXX I purchased a XXXX XXXXXXXX XXXX from XXXX XXXX in Maryland via finance through PNC BANK. At that Time I was charged a finance charge and a cash down payment. According to 15 USC 1605 The finance charge is the SUM of all charges. During this transaction I provided a trade in and a cash down payment. I also paid for my own Gap insurance and regular insurance. I have sent several documents to PNC in order to settle this matter with no resolve. Also, at the time of purchase I was not made aware that I have an option of Rescission 15 USC 1635 which is suppose to be disclosed clearly. This was never disclosed to me in fact, the contract clearly states " NO COOLING OFF PERIOD '' which is also a violation.
Company Response:
State: SC
Zip: 29045
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an SMS from the supposed BBVA bank saying that my account may be at risk that I should access the website ( they sent me a link ) The web looks real but when you put your data ( I invented mine ) it says that thank you and stays in loading mode. It's a scam. The website is the following one : XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Approximately XX/XX/2021. My online banking was hacked. There was varies amounts involved. I will attach dispute letters that I received. ( I did not file a dispute on any bills ).. I am attaching a police report case number. Ive called every department in PNC bank. I visited the bank So Much the tellers and managers would go in back to avoid me. I lost my car in the process and paid off accounts were reopened.
Company Response:
State: FL
Zip: 347XX
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Walked into PNC bank branch in XXXX IL to deposit a check. Was interrogated as if I was performing fraud. Advised employee my check was legal and after further investigation it was deposited and I was told it would be " available '' to me within 3 days. After 3 days the check was placed on a 10 day hold and was unavailable to me. I reached out to customer service where I was talked to like a criminal again and ultimately hung up on because I was trying to get better understanding as to why I was treated this way. Calls are recorded and I'm extremely disappointed in this experience and looking forward to closing my account and exposing PNC for the low level business that it is.
Company Response:
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Closed a savings account on XX/XX/XXXX. The representative who closed the account told me a check would be overnighted. I've contacted them numerous times and spoke to many diff departments but they have not responded. The reps I spoke with do not know when the check would be issued nor when I would receive it. This is an unethical business practice in an effort to keep my money longer. They also stated I would not receive interest for the month of XX/XX/XXXX.
Company Response:
State: CA
Zip: 95035
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XXXX, 2022, I notified PNC XXXX XXXX by phone of a error/fraudulent charge on my XXXX card ending in XXXX. I was told at the time that PNC had cancelled the card and they would issue a new card. I would only be responsible for the valid charges. Immediately, PNC cancelled my on-line access to the card, so I had no way to determine if any other fraudulent charges had occurred. About 3 weeks later, I received a new card ( XXXX ) but had no access to it. I subsequently got a notice that I was late on the payment of the card and it listed an amount that did not seem reasonable. In XXXX, I called into the PNC call center. I remained on hold for approximately 30 minutes and when the line was picked up, the representative could not delineate the source of the charges. I still had no access to my accounts as neither card appeared on my login screen. In XX/XX/2022, I received further collection notices from PNC and an independent collection agency. I also received a notice from PNC that my XXXX score was decimated. They had dropped it from XXXX down to XXXX in just two months. I called PNC to complain and I was told that there were now two late charges. After discussing the matter at length, I was told that a supervisor had approved both late charges to be removed. I visited a PNC branch and was informed of the charges on the credit card - Including one additional fraudulent charge for {$100.00} and the 2 PNC late charges were still on the card. The local branch gave me access to the account and I paid off the full amount - less the late fees that were to be removed. I contacted the vendor that had billed me the {$100.00}. They admitted the error and sent me a check, since the card they had used was now closed. I continued to receive late notices on the late fees from PNC. I called again and was sent to the " Escalation Department ''. This should be called the De-escalation Department. They have done nothing to resolve my issue and have needlessly delayed all efforts to get this matter resolved. I have called them many times. They always say they will return calls within 24-48 hours and NEVER meet those commitments. The sad state of this matter and the purpose of this complaint is that I did the right thing by reporting a fraudulent charge according to the PNC XXXX system. For that, I have had my XXXX score wrecked and wasted countless hours on the phone and in the branch, explaining and re-explaining my problem to no avail or attempted resolution on the part of PNC.
Company Response:
State: NC
Zip: 27606
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX XXXX has sent me a letter which states I owe XXXX in charges to PNC Bank. They reference the account as XXXX, as of XX/XX/2022. XXXX XXXX XXXX was made aware that this matter was resolved. My account was credited on XX/XX/2022. I ask that XXXX XXXX XXXX remove my name from any collection action, send a letter apologizing for the fraudulent claim & never contact me again regarding this fraudulent item. XXXX XXXX XXXX should have carefully reviewed the account and information associated with it thoroughly, before making any contact with me. This matter shows complete ignorance and lack of professionalism by a desperate company looking to exploit consumers and collect on fraudulent items.
Company Response:
State: CA
Zip: 91344
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX PNC mortgage called XXXX XXXX at XXXX XXXX XXXX XXXXXXXX XXXX, saying he miss the XX/XX/XXXX payment and XXXX XXXX had his receipt in his hand he told them the payment was made ... XXXX XXXX Rebbecca XXXX XXXX PNC mortgage XXXXXXXX said Mr XXXX has not made a payment for XX/XX/XXXX... And his daughter handles Mr XXXX XXXX said in XXXX of XXXX she made 2 payments and made 2 payment in the month of XX/XX/XXXX and Mr XXXX XXXX XXXX has his reciept .... So then we ask XXXX XXXX XXXX of PNC Why are they bothing an XXXX XXXX XXXX man about his payment and he has his reciepts stating each month they said he didn '' t pay ..Now we have papers or letters stating forecloser please help Mr XXXX XXXX solve this matter so the bank can '' t take his house My number is XXXX XXXX my name is XXXX XXXX XXXX XXXX daughter My email is XXXX XXXX
Company Response:
State: NC
Zip: 28334
Submitted Via: Web
Date Sent: 2022-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A