Date Received: 2023-11-28
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Account has been closed by the bank, but they will not release my funds. Bank has also placed my funds as pending withdrawal for 7 days and counting, therefore I am not accruing interest either.
Company Response:
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XXXX of this year, our team worked on the purchase of XXXX chips from the USA. We found a good offer for the products we are interested in, and so we contacted XXXX XXXX XXXX, who represents XXXX XXXX. After discussing all the details and agreeing on the terms of work, we concluded a standard contract and received from XXXX XXXX XXXX an invoice in the amount of XXXX US dollars with bank details- XXXX XXXX XXXX, PNC BANK, N.A., XXXX XXXX, XXXX XXXX XXXX, XXXX, United States Unfortunately, the transaction turned out to be fraudulent, and the ordered goods did not exist. After XXXX XXXX XXXX confirmed the cancellation of the transaction and promised to return the funds, no refund was made, the documents confirming the transfer of money were not attached, the recipient bank did not help us in this matter. The recipient bank was PNC BANK, N.A., XXXX XXXX, XXXX XXXX XXXX, XXXX, United States
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had XXXX in a transfer from my growth account to my spending account and they swiped in middle of tranfer. This was in my PNC Virtual wallet which is a three diff base accounts in one for spending saving and growth.
Company Response:
State: OK
Zip: 748XX
Submitted Via: Web
Date Sent: 2023-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: when I opened my bank account I opted out my card being able to go thru if funds were not available to prevent any overdraft fees. since last week when I use my debit card PNC is deducting the amount I spent at the store plus putting a hold for extra on my account. which means every time I use my card I'm going to be paying double for my transactions until they clear from the bank which according to one of the managers it can take 5 to 7 business days.
Company Response:
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Was charged XXXX dollars by XXXX for a hotel room that was supposed to be at XXXX XXXX New York tried to cancel 20 mins later on XX/XX/XXXX because it was in XXXX and didnt have a passport, XXXX said I had to open dispute with my bank ( PNC ) which I did for 90 days and was told if merchant does not respond by 90 days I would get my money back I opened a claim XX/XX/2023 and it was denied XX/XX/2023 because they couldnt reach merchant
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: The bank has held my entire savings in what they have called a hold for over 83 days, which is far beyond what regulation state is allowed. The hold as I said is on the entire amount in my savings rather than from a transaction that has cleared. The hold was placed due to a transaction on XXXX that moved {$15000.00} from my bank to another bank out of state. I disputed the transaction XXXXThe bank recovered the funds, however they have placed a hold on the entire account not just the transaction in which a bank may do for it to clear. I have called many times, not one person has been able to remove this hold. I was told to go into the bank to proove who I am with two forms of ID. I went in with at least four and the hold is still on the account! I have called and had to wait on them to call back always a two day wait, never getting any resolve! They really have no reason or right to do this and they have no concern that I need to use my money to live! This has cost me well over XXXX XXXX XXXX XXXX in fees and credit score ( if you can place a price on that ) I worked hard to keep my score above XXXX and to not be able to pay bills or borrow and have late fees when I have the money, but a bank is not allowing me to use it! This is my second time to inform on this, the first was responded with a letter that basicly restated all the information with no solution or a date as to when the hold would be lifted! I am really hoping that I can get real help this time.
Company Response:
State: TX
Zip: 78728
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was traveling in XXXX, XXXX when my phone was stolen from me. The person who stole my phone took it out of my hands while I was trying to call an XXXX on the side of the street. The person was riding a motor bike at the time, and escaped quickly, never getting off the bike during the entire episode. Unfortunately, the attack was sophisticated. My phone was open when it was taken out of my hands, and the attacker was able to gain access to my gmail and some financial accounts before I was able to suspend the phone line and erase it from my apple ID. The person who stole my phone successfully transferred {$1400.00} ( USD ) from my bank account to another account in an unauthorized transaction using XXXX from inside the PNC mobile banking app. I have disputed this transaction twice as an unauthorized electronic transfer. Both disputes were denied. When I called over the phone, they used the fact that I authenticated my account with a text message from my same phone number as evidence that I was using the same device. However, I have received a new device in a timeline which coincides with my account, for which I have insurance claims. I also have evidence showing that my XXXX account was hacked ( recovered ) right before the transfer of funds. I think these two facts alone are sufficient to draw serious doubt around PNC 's conclusion that I authorized the transaction. Why would I recover my own XXXX account to send a zelle payment, and why would it coincide with me suspending service to my new phone and filing an insurance claim that it was stolen and getting a new one. The fact that I have a new device is plain and easy to prove. It has the same number because they installed an electronic sim card remotely on my new device with the same number. Having the same number is not sufficient to prove that I was still in control of the same device. In the mail I was sent which explains the evidence used to reach the conclusion, two points are stated : " Evidence that the device reported lost or stolen continued to access the account after the login information was changed. '' " Login information confirms authorized user accessed the account. '' Both of these are inconsistent with my account and the electronic evidence I have regarding reporting the phone stolen, filing an insurance claim, and my XXXX account and other electronic accounts being hacked. I think it is clear that PNC is intentionally trying obfuscate the fact that they conducted a biased investigation so that they would not have to return the funds to me as is required by the Electronic Fund Transfer Act. They have been exceedingly unhelpful both in allowing me to submit additional information ( which I went to my local branch and pleaded with them to let me do when I filed the second dispute ) and in terms of being transparent about how they reached their conclusion.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I had 15 missed payments with the PNC bank during the Covid times. After the forbearance period ended, I resumed making monthly payments. However, the bank consistently sent notices stating that I had to cover the overdue payments from the Covid period or modify the terms of the loan. They proposed a new plan, which involved extending my loan for an additional 17 years. I did not accept this offer and sent several letters requesting them to defer the missed payments to the end of the term. I could not agree to extend the loan for 17 more years ( i.e., 204 payments ) due to just 15 missed payments. Unfortunately, they ignored my letters, and the calls did not yield any results. Suddenly, I received a letter stating that the house had been scheduled for foreclosure, with the auction date set for XX/XX/2023. They are demanding a reinstatement amount of {$60000.00}, or the house will be sold at auction. The amount they are asking for includes the 15 missed payments from XXXX and the payments from XXXX to XX/XX/2023 while we were discussing the loan modifications and the attorney fees.
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I was stolen {$3000.00} from PNC bank in XXXX TX on XX/XX/23 : I withdrew {$30000.00} from PNC bank and planned to deposit in another bank less than one mile away. The teller XXXX in PNC bank gave me three stacks in one TAPED envelop and told me there was {$10000.00} cash in each stack and my bank account was deducted XXXX dollars. However, when the teller in another bank opened the envelope ( I drove directly from PNC to the other bank ), she found out there were only {$27000.00}. I went back to PNC bank right away with the cash and envelope and explained this situation to both the teller XXXX and the bank manager XXXX. The manager and the teller used two money counters to recount those cash and found two counters gave different numbers. The one used for counting my cash earlier malfunctioned. I was told by the bank investigator it may take 30-45 days for the internal investigation, but that's too late, the 2nd bank may already erase their camera recording after one month. Could you help me with this situation? Thanks.
Company Response:
State: TX
Zip: 75254
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check totaling {$8000.00} into a PNC Checking Account on XX/XX/2023. The receipt that I have from the transaction has a " Business Date '' and " Calendar Date '' of " XX/XX/2023 '', implying that I would have immediate access to the funds. I attempted to use the funds yesterday ( XX/XX/2023 ), resulting in an overdraft. PNC shows a " ledger balance '' reflecting the {$8000.00}, but the " available balance '' does not. It has been this way for XXXX business days now, and I do not know why. The funds have disappeared from the source account- and I'm not allowed access to them in my PNC checking account. I am trying to find time to go to a physical PNC branch, but it requires taking time off of work. I really need these funds to pay bills and it should not be permissible for PNC to hold my money like this with no warning or explanation.
Company Response:
State: AL
Zip: 35173
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A