Date Received: 2022-10-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I keep trying to make mortgage payments but the bank ( PNC ) keeps telling me the payment is not going through because my account number on the checking account the funds are being drawn from has a " XXXX '' missing out of the account number. I re-enter the account number every month that I pay on the PNC website, and the same thing happens ... .the payment does not clear my bank and PNC tells me I entered the account number wrong because it is missing a " XXXX ''.. This has been going on for months and PNC keeps charging me late fees. They act as if I don't know how to count! The problem is in their software system because when I go to re-enter my account number on their website a drop bar appears " SHOWING MY CORRCT NUMBER WITH ALL THE XXXX 'S IN PLACE. So I simply click on that drop bar and the account number appears as a line item. I confirm it again and everything goes through the system and is entered into my PNC mortgage account data. But when I click on " pay '' somehow the PNC software kicks out one of the " XXXX 's '' and and days later I find out the payment did not clear my checking account. I tried the whole process again this month but this time I took pictures of each stage! I have attached pictures of whole the process to add an account number for payment with the PNC website. As you can see in the " add external account '' attachment, it clearly shows my external account number with all correct numbers, and it is in their system already because it appears in the drop bar as soon as I enter the 1st digit of the account number. The correct account number has four XXXX 's. It starts with ... XXXX. PNC tells me it starts with XXXX.
Company Response:
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2022-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I filed a complaint with the CFPB on XX/XX/XXXX, complaint XXXX. The lender responded with mortgage documents from the origination of the mortgage. Upon conducting our own research we found a modification recorded with official records XX/XX/XXXX. The modification gives a fixed rate of XXXX XXXX We would like clarification that in a subsequent modification review, the loan reverts to the origination paperwork and not the modified paperwork. We have attached the modification for review.
Company Response:
State: FL
Zip: 33458
Submitted Via: Web
Date Sent: 2022-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX/XXXX/2022, XXXX XXXX, Branch XXXX at PNC Bank refused to dispense funds from my checking account after I provided my valid government issued identification and debit card. He insisted that I come in the branch to complete paperwork. I am XXXX and have mobility difficulty that I am overcoming. XXXX asserted that even if I came into the branch, no one was available to help me indefinetly. I was effectively denied service. Please help me get my funds.
Company Response:
State: FL
Zip: 349XX
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: In XX/XX/2021, a scammer opened a prepaid debit card at PNC Bank in my name and using my social security number. The scammer also changed the address, email, phone number, password, and security questions on my online PNC account. I have a HELOC with PNC which is set to autopay, so I did not notice the fraudulent account for several months. As soon as I realized what was going on, I immediately notified PNC Bank and requested that they remove the prepaid debit card account from my account and investigate the matter. I have made repeated requests to the bank and spent hours on hold and nothing has been done. I was able to undo the changes to my PNC online account, but the prepaid debit card is still connected to it. I still don't understand how any of this happened and the bank has taken no action and offered no explanation or apology.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX PNC Bank reported me XXXX late on a XXXX note when I was XXXX paid ahead and note pd in full in XXXX yrs causing my XXXX XXXX to drop XXXX.
Company Response:
State: TX
Zip: 75224
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This complaint is about my brother 's account. In XX/XX/XXXX, he was in the hospital with a XXXX for XXXX weeks when I discovered fraud on his account - someone had created fake checks & they were being paid by the bank. In XXXX, I went into the bank to report this & they finally agreed to freeze the account so no more checks would clear. Six checks had cleared totalling > {$6000.00}. A police report was filed. I provided them with a Durable Power of Attorney giving me authority on his behalf. After several trips to the bank finally in XX/XX/XXXX they took the information to submit to their main office. The fraudulent checks were numbered the same as valid checks that had cleared a couple of months before so the fraud was evident but the bank claimed that they didn't catch that because it was at the time of transition from BBVA to PNC. My brother passed away in XX/XX/XXXX, so today, XX/XX/XXXX, I went to the bank as executor of his estate to start the process of closing his account & to ask why the funds had not been redeposited to his account. Again another run around about why since the issue was filed XXXX days ago it had not been resolved. They want to start the process all over again. This is totally unacceptable.
Company Response:
State: TX
Zip: 77340
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I put a check in bank arournd XX/XX/22 I thought it was for a online job but it was a fraudulant check the Bank PNC let me know about a week later about it so than I started to notice They PNC Bank was letting my money go to different places I went in and asked to close my Account they told me They Don't Have any of my information and they could not help me. so another two months and I get XXXX and I can't pay my Bills and they claim I still can't close my account. so I got a new checking account and so far behind on my bills .Pnc Claims they did nothing wrong but where is my money!!! then they got a hold of my debt card too I don't Know what to do .I 'm trying to get off XXXX califorina address on my credit report but can't figure it out yet.scammers also got ahold of XXXX XXXX XXXX and took out loan now I owe them {$2900.00} I need Help!! 1
Company Response:
State: MI
Zip: 49015
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I purchase a XXXX XXXX XXXX from XXXX XXXX in XXXX, GA on XX/XX/XXXX. They force sold me a Extended warranty, they told me I had to take it. On XX/XX/XXXX my car shutdown on me on XXXX headed XXXX XXXX. When I had my car towed into the Dealership service Department they stated the Warranty Company said they would not cover the repairs because I neglected maintenance on my car. My Father is a Used Car Dealer, been in the Industry for 35 years and have friends who work for Extended Warranty Companies. They all said this is Fraud and both the Dealer and the Warranty Company are liable for damages. They tried to make me buy another car but right now I want to sue both the Extended Warranty Company and the Dealership for Fraud. I have reached out to a Attorney today.
Company Response:
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I apply for a personal loan with PNC bank in XX/XX/2022 and was denied never received the letter
Company Response:
State: IL
Zip: 60608
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-10
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: To the office of the CEO. I was charge incorrectly by a merchant on the amount of {$3400.00}. I called XXXX to PNC Bank to dispute the charges and was asked to resolve the charge directly with the merchant. It took a while for the merchant credit to post to my account. In the meantime, I was charged interest amounts of XXXX and XXXX each month the charge had not been credited. I am requesting a refund of the rolling interest on the charge and to remove the amount from interest charges.
Company Response:
State: GA
Zip: 30068
Submitted Via: Web
Date Sent: 2022-10-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A