Date Received: 2022-10-18
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Two months ago, some psycho or phony came across from my XXXX profile and asking me about some winning bonus that I was pre qualified for. They were other questions that they were asking me my bank information and they had the nerve to take out so much out of my bank account and gave to somebody else so they scammed me and I had no other choice but to file a police report on them. The next day or two days after money taken from my virtual wallet spending account from PNC. The scam company contacted me and he said he was sorry but hes not he did that on purpose, so the next day I had to go to my bank and have them dispute the money and everything was solved but the scam company were still on my information and they refuse to deactivate my info out of their info. My stupid self agreed to something that I should of never done and I take full responsibility from that. Two months later I got a call from a PNC Agent name XXXX and he said that they arrested the guy who took all my money and hes telling me he wants give it back to me but I told him Ill leave to the dispute and have them investigate it so I didnt give him any other information because I was under police authorities his number is XXXX if you wish to contact him if you can because he has all of my money. Thank you!
Company Response:
State: PA
Zip: 18360
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Closed the account approximately XX/XX/XXXX. Funds were to be mailed by check to my home address. Never received the funds. Filled a complaint with company on XX/XX/XXXX and called ~ XXXX times between XX/XX/XXXX and XX/XX/XXXX. Was told they needed to move my complaint up the chain because they couldnt see the cashiers check number to cancel said cashiers check and reissue another check. Never heard back on the cashiers check number nor on the confirmation the check was recut. Approximately {$1400.00} has been missing for XXXX months and NO ONE will answer me on when to expect it. I have since moved from the address ( I moved on XX/XX/XXXX so WELL after the checks should have arrived ) and still no word. I need to check to be mailed to my new home address or XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX
Company Response:
State: TN
Zip: 37209
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I had XXXX so I wasnt able to work so I was late on my payments I reported it to XXXX Bank, pnc they still reported it to the credit Bureaus as late I disputed it with the credit bureaus. But they refuse to remove it Under the XXXX act
Company Response:
State: NJ
Zip: 07024
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Getting a line of credit
Subissue:
Consumer Complaint: On or around XX/XX/2022 I went in to PNC BANK to apply for a loan in the amount of {$32000.00} and was denied. PNC BANK claims that they were using the FCRA guidelines but all together failed to satisfy the XXXX mandatory requirements of having a determining factor of my denial of the loan. PNC BANK also shared my private information with third party companies without permissible purpose. PNC BANK also denied me an extension of my own credit under the FTC which is clearly credit discrimination. XXXX XXXX number : XXXX
Company Response:
State: MO
Zip: 63031
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/22, I checked my PNC checking account balance and noticed that a {$5000.00} check written to XXXX XXXX was cashed for {$15000.00} by an unknown individual. This and other checks were stolen from a mailbox outside the post office. After multiple visits to two different PNC Bank branches, multiple phone calls, a report to the police, and a report to a government agency, I am yet to receive a refund to my account. I was told that PNC would have to refund me within 90 days per policy. I was also told that I could not close the compromised checking account which resulted in fees being charged for having a low balance. I was refunded {$50.00} of the {$75.00} fees charged after multiple complaints, but still no refund of my stolen {$15000.00}. I am owed {$15000.00} by PNC.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I applied online for a line of credit through PNC secured by a XXXX mortgage on our home. I provided information to support my income that I reported including personal tax returns. I have been a partner at a law firm for 13 years. PNC insisted on getting not just my personal tax returns but returns for our entire business which would expose sensitive personal information for other partners. I explained to PNC that the K-1s are the equivalent of W-2s in demonstrating my income. Our firm does not distribute our partnership tax returns because they contains personal info for all partners. Our COO did not understand why the partnership returns were relevant to underwriting my income for a home equity LOC. The PNC " supervisor '' ( XXXX ) said that she was unwilling to even speak with the firm COO and that in order to move forward with the home equity LOC I needed to provide the firm tax returns and divulge all the personal information of my other partners in the firm.
Company Response:
State: DC
Zip: 20016
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: PNC and XXXX XXXX keep calling me about owed debts, dont belong to me.
Company Response:
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/22, I received notification on XXXX XXXX that someone wanted to buy the bike I was selling for {$130.00}. They offered to send me the funds via XXXX to hold for later pick up. They said that they sent the funds to my personal email address that I had provided. I immediately received an email from XXXX saying that because my account was not a business account, I had to have a minimum of a {$300.00} transaction to activate the account in being able to receive the {$130.00}. It went on to say that I should ask the buyer to pay me an additional {$170.00} which would bring me to the {$300.00} minimum threshold and then simply refund the buyer the {$170.00} when done. The buyer, who said he received the same email, offered to send the additional funds. In both transactions, the buyer sent me a screen shot of the 2 deposits. I recieved another email from XXXX stating that they received the 2nd deposit and that once I refunded the extra {$170.00}, the final payment of {$130.00} would be released. I hadn't received any funds at this point but regardless, sent the buyer the refund for the {$170.00} per XXXX 's instructions. I then received yet another email from XXXX saying the {$170.00} I sent failed somehow and instructed me to send yet another {$170.00}. This is when I realized that I was being scammed and further relaized that the emails from XXXX were not valid and were in fact part of the scam. My husband, XXXX and I immediately contacted PNC for support to which they said they could not assist us in reversing the transactions and/or recovering my funds. I was scammed out of {$170.00}.
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a XXXX with PNC bank as of XX/XX/2022 with a {$100000.00}. On XX/XX/XXXX, I had a closing call with XXXX XXXX # XXXX. During the recorded call, he used language that suggested I draw the full {$100000.00}. The benefit would be the money 'not collecting dust ' and being accessible to me sooner with the opening of an account. I asked him on several occasions what the interest rate would be on the full draw amount. He stated I would have a XXXX month introductory rate of XXXX XXXX ( even if I chose a fixed rate product ). Do to his wording, I chose to withdraw the full {$100000.00} instead of the {$5000.00} I initially decided upon. After closing, I received a monthly bill in the amount {$590.00} which did not reflect the XXXX XXXX ( {$270.00} payment ) rate he promised. I called customer service for several days and no one could help me even though the rate was ( and still is ) reflected on my account. I sent XXXX an email with my concerns. He agreed that he saw the rate of XXXX and would get back to me. He later said I did not qualify for the rate due to me locking the loan. I would have never taken the full amount or locked the rate if he were more honest and/or knowledgeable of PNC 's products and caveats. Once it was determined that I would have a payment of {$590.00} vs. {$270.00}, I contacted customer service on XX/XX/2022. I specifically asked the agent what my payment would be if I were to put {$77000.00} back into the account. She spoke with her manager and told me my monthly payment would be {$120.00}. I funded the account with the {$77000.00} due to her words. However, my account still reflects an expected payment of {$590.00} for the XX/XX/XXXX bill. PNC made several false and predatory statements to me involving this loan. If the bank 's employees were honest and/or knowledgeable, I would have made other decisions surrounding my choice of lock, lender and draw amount. These unfortunate misrepresentations have been daunting to me and my family 's financial well-being. I am asking that you please assist me with this complaint. I can provide snapshots and the calls were recorded. Thank you.
Company Response:
State: GA
Zip: 30311
Submitted Via: Web
Date Sent: 2022-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Mortgage question : PNC BANK Spouse passed away in XX/XX/XXXX Surviving spouse contacts mortgage company regarding death, fills out the appropriate form and supplies death certificate in XX/XX/XXXX Deceased spouse only is listed on mortgage but according to MN law, I believe both spouses are required to be listed on title According to XXXX XXXX XXXX XXXX surviving spouse inherits mortgage and can assume it. We believed it be that no additional actions were required. XX/XX/XXXX, PNC reaches out to XXXX XXXX XXXX company to verify the homeowners policy has been renewed, as the mortgage has always been covered by private insurance. The homeowner had renewed the insurance policy with XXXX XXXX insurance but it was changed in XX/XX/XXXX to the surviving spouses name. We come to discover after reviewing statements that PNC did not change the name on the mortgage when receiving death certificate in XXXX. Now in XX/XX/XXXX, PNC reaches out to XXXX XXXX but claim they could not verify the Homeowners policy because it did not match the name ( deceased spouse ) on mortgage and added lender insurance on the loan. PNC did NOT change name on mortgage for a year, still listing the deceased spouse as mortgage owner. Because of this, the homeowner has been paying private and lender insurance. Not until XXXX did they change the name in the mortgage to the below instead of removing XXXX and replacing with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: MN
Zip: 55038
Submitted Via: Web
Date Sent: 2022-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A