Date Received: 2023-03-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: To Whom It May Concern : I went to sign into my PNC Bank account today, and I received a pop-up reflecting that my on-line banking had been revoked. I spoke to various customer service representatives, and even used the chat feature, to find out why my on-line banking had been revoked. All I was told by several representatives was that my on-line banking could be revoked for up to 30 days while they are investigating my account. Not one representative could tell me why. I requested a call back from someone in the Investigation Department. 6 hours later, a Manager from PNC called me. Apparently, I was not allowed to speak to the Investigation Department directly. The Managers was very helpful. Although she did not know the answer as to why my on-line banking had been revoked, she was determined to find out. After being on the phone for 35 minutes with the Manager ( she was playing the middle person between me and the Investigation Department ), she found out why my on-line account was revoked. And here is why I deposited a 3rd party check into my PNC checking account, via ATM, with the payees signature and my signature as I was instructed by PNC. PNC then sent me a letter and a copy of the check and instructed me to take these documents into a PNC Branch and redeposit the check along with my identification and the payees identification. Therefore, the payee and I went to a PNC Branch and followed their written instructions. The reason for the revocation of my account was due to attempting to deposit the same check twice. If the Investigation Department actually knew how to investigate, they would easily be able to tell that I was instructed to deposit the check again at a Branch with the Payee. Even though the Manager told the Investigation Team that I was instructed by PNC to redeposit the check, they werent listening. They had her tell me to go into a PNC Branch and show them proof that the check I deposited was made out to me. I told her several times, the check was not made out to me, hence the reason why the payee and I went into the Branch with our IDs as instructed. Its not like I was credited twice for the deposit. I also gave them additional information that they didnt ask for. One, the payee of the check was my father, and I could send them proof. Two, the reason my father signed the check over to me in the first place was to repay me for the cost of my uncles funeral. My father did not have the money to pay for the funeral upfront, but reimbursed me with the life insurance check once he received it. At the end of my conversation with the Manager, nothing was resolved, and I was told again that my on-line account may be revoked for up to 30 days.
Company Response:
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: PNC Bank credit card, contacted me several times about a possible fraud charge of {$200.00} charged at XXXX XXXX XXXX on XXXX, XXXX, Indiana on XX/XX/2023, to verify the amount the amount charged and Because it showed a {$200.00} fraud charge After several attempts to get this resolved with PNC bank I closed and paid the credit card in full, but my money {$200.00} was never refunded PNC paid the {$200.00} charge even after it showed on my statement that charge was only for XXXX I think this was personal with PNC they are mad that I closed the account, and because of it they kept opening, and changing the credit card on this account per to me requesting to close the account due the fraud charges and not able to come to a conclusion with this bank.
Company Response:
State: IN
Zip: 46226
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My loan defaulted due to financial hardship. In the XXXX of XXXX, PNC allowed for a COVID-19 loan modification ; however, the interest rate increased from 3.35 % to 3.85 %, which increased my payments from {$1300.00} to {$1400.00} per month. It was unclear if increasing the interest rate and my monthly payments for a loan modification were legal. Still, it added an additional financial burden to an already financial hardship. I completed the loan modification package and sent it back to PNC. I received a letter/package with additional paperwork from PNC stating they should have included additional required documents for signature. I completed the paperwork and got it notarized. Then, received another letter/package stating other documents were not included in the original package and needed a signature and notarized. I signed and notarized the documents and sent PNC loss Mitigation a note stating I will not be signing and notarizing any more documents and should have all the documents required in the original package. PNC later sent additional documentation for signature and notarization. I did not sign or notarized the documents because the documents that were sent and already signed, notarized, and mailed to PNC. Since the XXXX of XXXX, I have been asking PNC for a statement showing what I owe, the remaining balance, payments, and interest rate as I used to receive before. I sent a XXXX message to PNC asking how I would be able to receive a statement so that I can seek assistance in paying for my mortgage through. I was told to contact PNC and remove my account number as it is held as a security risk. I contacted PNC Loss Mitigation again requesting a statement, and a representative stated that could not be done because my account is held under the bankruptcy department, and I would need to contact them. I contacted them, and they sent me an escrow statement showing my payment, not past due, and current balances. Information is needed from the Department of Housing to approve my application for housing assistance. Last week, I received an Escrow Account Disclosure Statement from PNC identifying my new payment effective XX/XX/XXXX for {$1400.00}, and my last payment was {$1300.00}, not knowing they were pursuing foreclosure. However, my previous wire payment was on XX/XX/XXXX, for {$1400.00}. I received a letter yesterday from my county court stating there was a filing against me for foreclosure on my home. I am currently on XXXX XXXXXXXX for XXXX. Therefore, my income has been reduced, and I have proof of every document I am stating in this complaint against PNC. In conclusion, PNC can produce an official mortgage statement ; it has nothing to do with my account being under the bankruptcy department, and PNC is choosing not to send me any statements in which I needed to seek financial assistance in my county. Even when making payments, I still did not receive a mortgage statement. My XXXX XXXX case has been dismissed since XX/XX/XXXX, and should not be an excuse not to send me statements; in order for me to seek financial assistance through my local county, I need PNC to provide the following : I want PNC to provide all mortgage statements for XXXX, XXXX, and XXXX. I want them to rescind their petition filing for foreclosure and provide me with a legit, organized, and all necessary paper for Loss Mitigation paperwork due to hardship. I also want my interest rate to go back to 3.75. I am still waiting for a packet from the Substitute Trustee to file for the Final Loss Mitigation document claims PNC sent. I want them to prove they were sending me statements because I have not received any. PNC needs to stop selling my information to third parties. According to the CFPB section 1026.41 Periodic Statements for residential mortgage loans, part states : ( a ) In general Official interpretation of 41 ( a ) In general.Show ( 1 ) Scope. This section applies to a closed-end consumer credit transaction secured by a dwelling, unless an exemption in paragraph ( e ) of this section applies. A closed-end consumer credit transaction secured by a dwelling is referred to as a mortgage loan for purposes of this section. ( 2 ) Periodic statements. A servicer of a transaction subject to this section shall provide the consumer, for each billing cycle, a periodic statement meeting the requirements of paragraphs ( b ), ( c ), and ( d ) of this section. If a mortgage loan has a billing cycle shorter than a period of 31 days ( for example, a bi-weekly billing cycle ), a periodic statement covering an entire month may be used. For the purposes of this section, servicer includes the creditor, assignee, or servicer, as applicable. A creditor or assignee that does not currently own the mortgage loan or the mortgage servicing rights is not subject to the requirement in this section to provide a periodic statement. ( b ) Timing of the periodic statement. The periodic statement must be delivered or placed in the mail within a reasonably prompt time after the payment due date or the end of any courtesy period provided for the previous billing cycle. Official interpretation of 41 ( b ) Timing of the periodic statement.Show ( c ) Form of the periodic statement. The servicer must make the disclosures required by this section clearly and conspicuously in writing, or electronically if the consumer agrees, and in a form that the consumer may keep. Sample forms for periodic statements are provided in appendix H-30. Proper use of these forms complies with the requirements of this paragraph ( c ) and the layout requirements in paragraph ( d ) of this section. Official interpretation of 41 ( c ) Form of the periodic statement.Show ( d ) Content and layout of the periodic statement. The periodic statement required by this section shall include : Official interpretation of 41 ( d ) Content and layout of the periodic statement.Show ( 1 ) Amount due. Grouped together in close proximity to each other and located at the top of the first page of the statement : Official interpretation of 41 ( d ) ( 1 ) Amount due.Show ( i ) The payment due date ; ( ii ) The amount of any late payment fee, and the date on which that fee will be imposed if payment has not been received ; and ( iii ) The amount due, shown more prominently than other disclosures on the page and, if the transaction has multiple payment options, the amount due under each of the payment options. ( 2 ) Explanation of amount due. The following items, grouped together in close proximity to each other and located on the first page of the statement : Official interpretation of 41 ( d ) ( 2 ) Explanation of amount due.Show ( i ) The monthly payment amount, including a breakdown showing how much, if any, will be applied to principal, interest, and escrow and, if a mortgage loan has multiple payment options, a breakdown of each of the payment options along with information on whether the principal balance will increase, decrease, or stay the same for each option listed ; ( ii ) The total sum of any fees or charges imposed since the last statement; and ( iii ) Any payment amount past due. ( 3 ) Past Payment Breakdown. The following items, grouped together in close proximity to each other and located on the first page of the statement : Official interpretation of 41 ( d ) ( 3 ) Past payment breakdown.Show ( i ) The total of all payments received since the last statement, including a breakdown showing the amount, if any, that was applied to principal, interest, escrow, fees and charges, and the amount, if any, sent to any suspense or unapplied funds account ; and ( ii ) The total of all payments received since the beginning of the current calendar year, including a breakdown of that total showing the amount, if any, that was applied to principal, interest, escrow, fees and charges, and the amount, if any, currently held in any suspense or unapplied funds account. ( 4 ) Transaction activity. A list of all the transaction activity that occurred since the last statement. For purposes of this paragraph ( d ) ( 4 ), transaction activity means any activity that causes a credit or debit to the amount currently due. This list must include the date of the transaction, a brief description of the transaction, and the amount of the transaction for each activity on the list. Official interpretation of 41 ( d ) ( 4 ) Transaction Activity.Show ( 5 ) Partial payment information. If a statement reflects a partial payment that was placed in a suspense or unapplied funds account, information explaining what must be done for the funds to be applied. The information must be on the front page of the statement or, alternatively, may be included on a separate page enclosed with the periodic statement or in a separate letter. ( 6 ) Contact information. A toll-free telephone number and, if applicable, an electronic mailing address that may be used by the consumer to obtain information about the consumer 's account, located on the front page of the statement. ( 7 ) Account information. The following information : ( i ) The amount of the outstanding principal balance ; ( ii ) The current interest rate in effect for the mortgage loan ; ( iii ) The date after which the interest rate may next change ; ( iv ) The existence of any prepayment penalty, as defined in 1026.32 ( b ) ( 6 ) ( i ), that may be charged ; ( v ) The Web site to access either the Bureau list or the HUD list of homeownership counselors and counseling organizations and the HUD toll-free telephone number to access contact information for homeownership counselors or counseling organizations ; and ( 8 ) Delinquency information. If the consumer is more than 45 days delinquent, the following items, grouped together in close proximity to each other and located on the first page of the statement or, alternatively, on a separate page enclosed with the periodic statement or in a separate letter : Official interpretation of 41 ( d ) ( 8 ) Delinquency information.Show ( i ) The length of the consumer 's delinquency ; ( ii ) A notification of possible risks, such as foreclosure, and expenses, that may be incurred if the delinquency is not cured ; ( iii ) An account history showing, for the previous six months or the period since the last time the account was current, whichever is shorter, the amount remaining past due from each billing cycle or, if any such payment was fully paid, the date on which it was credited as fully paid ; ( iv ) A notice indicating any loss mitigation program to which the consumer has agreed, if applicable ; ( v ) A notice of whether the servicer has made the first notice or filing required by applicable law for any judicial or non-judicial foreclosure process, if applicable ; ( vi ) The total payment amount needed to bring the account current ; and ( vii ) A reference to the homeownership counselor information disclosed pursuant to paragraph ( d ) ( 7 ) ( v ) of this section. ( e ) Exemptions Official interpretation of 41 ( e ) Exemptions.Show ( 1 ) Reverse mortgages. Reverse mortgage transactions, as defined by 1026.33 ( a ), are exempt from the requirements of this section. ( 2 ) Timeshare plans. Transactions secured by consumers ' interests in timeshare plans, as defined by 11 U.S.C. 101 ( 53D ), are exempt from the requirements of this section. ( 3 ) Coupon books. The requirements of paragraph ( a ) of this section do not apply to fixed-rate loans if the servicer : Official interpretation of 41 ( e ) ( 3 ) Coupon book exemption.Show ( i ) Provides the consumer with a coupon book that includes on each coupon the information listed in paragraph ( d ) ( 1 ) of this section ; ( ii ) Provides the consumer with a coupon book that includes anywhere in the coupon book : ( A ) The account information listed in paragraph ( d ) ( 7 ) of this section ; ( B ) The contact information for the servicer, listed in paragraph ( d ) ( 6 ) of this section ; and ( C ) Information on how the consumer can obtain the information listed in paragraph ( e ) ( 3 ) ( iii ) of this section ; ( iii ) Makes available upon request to the consumer by telephone, in writing, in person, or electronically, if the consumer consents, the information listed in paragraph ( d ) ( 2 ) through ( 5 ) of this section ; and ( iv ) Provides the consumer the information listed in paragraph ( d ) ( 8 ) of this section in writing, for any billing cycle during which the consumer is more than 45 days delinquent. ( 4 ) Small servicers Official interpretation of 41 ( e ) ( 4 ) Small servicers.Show ( i ) Exemption. A creditor, assignee, or servicer is exempt from the requirements of this section for mortgage loans serviced by a small servicer. ( ii ) Small servicer defined. A small servicer is a servicer that : Official interpretation of 41 ( e ) ( 4 ) ( ii ) Small servicer defined.Show ( A ) Services, together with any affiliates, 5,000 or fewer mortgage loans, for all of which the servicer ( or an affiliate ) is the creditor or assignee ; ( B ) Is a Housing Finance Agency, as defined in 24 CFR 266.5 ; or ( C ) Is a nonprofit entity that services 5,000 or fewer mortgage loans, including any mortgage loans serviced on behalf of associated nonprofit entities, for all of which the servicer or an associated nonprofit entity is the creditor. For purposes of this paragraph ( e ) ( 4 ) ( ii ) ( C ), the following definitions apply : ( 1 ) The term nonprofit entity means an entity having a tax exemption ruling or determination letter from the Internal Revenue Service under section 501 ( c ) ( 3 ) of the Internal Revenue Code of 1986 ( 26 U.S.C. 501 ( c ) ( 3 ) ; 26 CFR 1.501 ( c ) ( 3 ) -1 ), and ; ( 2 ) The term associated nonprofit entities means nonprofit entities that by agreement operate using a common name, trademark, or servicemark to further and support a common charitable mission or purpose. ( iii ) Small servicer determination. In determining whether a servicer satisfies paragraph ( e ) ( 4 ) ( ii ) ( A ) of this section, the servicer is evaluated based on the mortgage loans serviced by the servicer and any affiliates as of XXXX XXXX and for the remainder of the calendar year. In determining whether a servicer satisfies paragraph ( e ) ( 4 ) ( ii ) ( C ) of this section, the servicer is evaluated based on the mortgage loans serviced by the servicer as of XXXX XXXX and for the remainder of the calendar year. A servicer that ceases to qualify as a small servicer will have six months from the time it ceases to qualify or until the next XXXX XXXX, whichever is later, to comply with any requirements from which the servicer is no longer exempt as a small servicer. The following mortgage loans are not considered in determining whether a servicer qualifies as a small servicer : Official interpretation of 41 ( e ) ( 4 ) ( iii ) Small servicer determination.Show ( A ) Mortgage loans voluntarily serviced by the servicer for a non-affiliate of the servicer and for which the servicer does not receive any compensation or fees. ( B ) Reverse mortgage transactions. ( C ) Mortgage loans secured by consumers ' interests in timeshare plans. ( D ) Transactions serviced by the servicer for a seller financer that meets all of the criteria identified in 1026.36 ( a ) ( 5 ). ( 5 ) Certain consumers in bankruptcy Official interpretation of 41 ( e ) ( 5 ) Certain consumers in bankruptcy.Show ( i ) Exemption. Except as provided in paragraph ( e ) ( 5 ) ( ii ) of this section, a servicer is exempt from the requirements of this section with regard to a mortgage loan if : Official interpretation of 41 ( e ) ( 5 ) ( i ) Exemption.Show ( A ) Any consumer on the mortgage loan is a debtor in bankruptcy under title 11 of the United States Code or has discharged personal liability for the mortgage loan pursuant to 11 U.S.C. 727, 1141, 1228, or 1328 ; and ( B ) With regard to any consumer on the mortgage loan : ( 1 ) The consumer requests in writing that the servicer cease providing a periodic statement or coupon book ; ( 2 ) The consumer 's bankruptcy plan provides that the consumer will surrender the dwelling securing the mortgage loan, provides for the avoidance of the lien securing the mortgage loan, or otherwise does not provide for, as applicable, the payment of pre-bankruptcy arrearage or the maintenance of payments due under the mortgage loan ; Official interpretation of Paragraph 41 ( e ) ( 5 ) ( i ) ( B ) ( 2 ) .Show ( 3 ) A court enters an order in the bankruptcy case providing for the avoidance of the lien securing the mortgage loan, lifting the automatic stay pursuant to 11 U.S.C. 362 with regard to the dwelling securing the mortgage loan, or requiring the servicer to cease providing a periodic statement or coupon book; or ( 4 ) The consumer files with the court overseeing the bankruptcy case a statement of intention pursuant to 11 U.S.C. 521 ( a ) identifying an intent to surrender the dwelling securing the mortgage loan and a consumer has not made any partial or periodic payment on the mortgage loan after the commencement of the consumer 's bankruptcy case. Official interpretation of Paragraph 41 ( e ) ( 5 ) ( i ) ( B ) ( 4 ) .Show ( ii ) Reaffirmation or consumer request to receive statement or coupon book. A servicer ceases to qualify for an exemption pursuant to paragraph ( e ) ( 5 ) ( i ) of this section with respect to a mortgage loan if the consumer reaffirms personal liability for the loan or any consumer on the loan requests in writing that the servicer provide a periodic statement or coupon book, unless a court enters an order in the bankruptcy case requiring the servicer to cease providing a periodic statement or coupon book. Official interpretation of 41 ( e ) ( 5 ) ( ii ) Reaffirmation or consumer request to receive statement or coupon book.Show ( iii ) Exclusive address. A servicer may establish an address that a consumer must use to submit a written request under paragraph ( e ) ( 5 ) ( i ) ( B ) ( 1 ) or ( e ) ( 5 ) ( ii ) of this section, provided that the servicer notifies the consumer of the address in a manner that is reasonably designed to inform the consumer of the address. If a servicer designates a specific address for requests under paragraph ( e ) ( 5 ) ( i ) ( B ) ( 1 ) or ( e ) ( 5 ) ( ii ) of this section, the servicer shall designate the same address for purposes of both paragraphs ( e ) ( 5 ) ( i ) ( B ) ( 1 ) and ( e ) ( 5 ) ( ii ) of this section. ( iv ) Timing of compliance following transition Official interpretation of 41 ( e ) ( 5 ) ( iv ) Timing of compliance following transition.Show ( A ) Triggering events for transitioning to modified and unmodified periodic statements. A servicer transitions to providing a periodic statement or coupon book with the modifications set forth in paragraph ( f ) of this section or to providing a periodic statement or coupon book without such modifications when one of the following three events occurs : Official interpretation of 41 ( e ) ( 5 ) ( iv ) ( A ) Triggering events for transitioning to modified and unmodified periodic statements.Show ( 1 ) A mortgage loan becomes subject to the requirements of paragraph ( f ) of this section ; ( 2 ) A mortgage loan ceases to be subject to the requirements of paragraph ( f ) of this section ; or ( 3 ) A servicer ceases to qualify for an exemption pursuant to paragraph ( e ) ( 5 ) ( i ) of this section with respect to a mortgage loan. ( B ) Single-statement exemption. As of the date on which one of the events listed in paragraph ( e ) ( 5 ) ( iv ) ( A ) of this section occurs, a servicer is exempt from the requirements of this section with respect to the next periodic statement or coupon book that would otherwise be required but thereafter must provide modified or unmodified periodic statements or coupon books that comply with the requirements of this section. Official interpretation of 41 ( e ) ( 5 ) ( iv ) ( B ) Single-Statement Exemption.Show ( 6 ) Charged-off loans. Official interpretation of 41 ( e ) ( 6 ) Charged-off loans.Show ( i ) A servicer is exempt from the requirements of this section for a mortgage loan if the servicer : ( A ) Has charged off the loan in accordance with loan-loss provisions and will not charge any additional fees or interest on the account ; and ( B ) Provides, within 30 days of charge-off or the most recent periodic statement, a periodic statement, clearly and conspicuously labeled Suspension of Statements & Notice of Charge Off - Retain This Copy for Your Records. The periodic statement must clearly and conspicuously explain that, as applicable, the mortgage loan has been charged off and the servicer will not charge any additional fees or interest on the account ; the servicer will no longer provide the consumer a periodic statement for each billing cycle ; the lien on the property remains in place and the consumer remains liable for the mortgage loan obligation and any obligations arising from or related to the property, which may include property taxes ; the consumer may be required to pay the balance on the account in the future, for example, upon sale of the property ; the balance on the account is not being canceled or forgiven ; and the loan may be purchased, assigned, or transferred. Official interpretation of Paragraph 41 ( e ) ( 6 ) ( i ) ( B ) .Show ( ii ) Resuming compliance. ( A ) If a servicer fails at any time to treat a mortgage loan that is exempt under paragraph ( e ) ( 6 ) ( i ) of this section as charged off or charges any additional fees or interest on the account, the obligation to provide a periodic statement pursuant to this section resumes. ( B ) Prohibition on retroactive fees. A servicer may not retroactively assess fees or interest on the account for the period of time during which the exemption in paragraph ( e ) ( 6 ) ( i ) of this section applied. ( f ) Modified periodic statements and coupon books for certain consumers in bankruptcy. While any consumer on a mortgage loan is a debtor in bankruptcy under title 11 of the United States Code, or if such consumer has discharged personal liability for the mortgage loan pursuant to 11 U.S.C. 727, 1141, 1228, or 1328, the requirements of this section are subject to the following modifications with regard to that mortgage loan : Official interpretation of 41 ( f ) Modified periodic statements and coupon books for certain consumers in bankruptcy.Show ( 1 ) Requirements not applicable. The periodic statement may omit the information set forth in paragraphs ( d ) ( 1 ) ( ii ) and ( d ) ( 8 ) ( i ), ( ii ), and ( v ) of this section. The requirement in paragraph ( d ) ( 1 ) ( iii ) of this section that the amount due must be shown more prominently than other disclosures on the page shall not apply. ( 2 ) Bankruptcy notices. The periodic statement must include the following : ( i ) A statement identifying the consumer 's status as a debtor in bankruptcy or the discharged status of the mortgage loan ; and ( ii ) A statement that the periodic statement is for informational purposes only. ( 3 ) XXXX XXXX XXXX XXXX XXXX consumers. In addition to any other provisions of this paragraph ( f ) that may apply, with regard to a mortgage loan for which any consumer with primary liability is a debtor in a XXXX XXXX or XXXX XXXX bankruptcy case, the requirements of this section are subject to the following modifications : Official interpretation of 41 ( f ) ( 3 ) XXXX XXXX and XXXX XXXX consumers.Show ( i ) Requirements not applicable. In addition to omitting the information set forth in paragraph ( f ) ( 1 ) of this section, the periodic statement may also omit the information set forth in paragraphs ( d ) ( 8 ) ( iii ), ( iv ), ( vi ), and ( vii ) of this section. ( ii ) Amount due. The amount due information set forth in paragraph ( d ) ( 1 ) of this section may be limited to the date and amount of the post-petition payments due and any post-petition fees and charges imposed by the servicer. Official interpretation of 41 ( f ) ( 3 ) ( ii ) Amount due.Show ( iii ) Explanation of amount due. The explanation of amount due information set forth in paragraph ( d ) ( 2 ) of this section may be limited to : Official interpretation of 41 ( f ) ( 3 ) ( iii ) Explanation of amount due.Show ( A ) The monthly post-petition payment amount, including a breakdown showing how much, if any, will be applied to principal, interest, and escrow ; ( B ) The total sum of any post-petition fees or charges imposed since the last statement ; and ( C ) Any post-petition payment amount past due. ( iv ) Transaction activity. The transaction activity information set forth in paragraph ( d ) ( 4 ) of this section must include all payments the servicer has received since the last statement, including all post-petition and pre-petition payments and payments of post-petition fees and charges, and all post-petition fees and charges the servicer has imposed since the last statement. The brief description of the activity need not identify the source of any payments. ( v ) Pre-petition arrearage. If applicable, a servicer must disclose, grouped in close proximity to each other and located on the first page of the statement or, alternatively, on a separate page enclosed with the periodic statement or in a separate letter : Official interpretation of 41 ( f ) ( 3 ) ( v ) Pre-petition arrearage.Show ( A ) The total of all pre-petition payments received since the last statement ; ( B ) The total of all pre-petition payments received since the beginning of the consumer 's bankruptcy case ; and ( C ) The current balance of the consumer 's pre-petition arrearage. ( vi ) Additional disclosures. The periodic statement must include, as applicable : ( A ) A statement that the amount due includes only post-petition payments and does not include other payments that may be due under the terms of the consumer 's bankruptcy plan ; ( B ) If the consumer 's bankruptcy plan requires the consumer to make the post-petition mortgage payments directly to a bankruptcy trustee, a statement that the consumer should send the payment to the trustee and not to the servicer ; ( C ) A statement that the information disclosed on the periodic statement may not include payments the consumer has made to the trustee and may not be consistent with the trustee 's records ; ( D ) A statement that encourages the consumer to contact the consumer 's attorney or the trustee with questions regarding the application of payments ; and ( E ) If the consumer is more than 45 days delinquent on post-petition payments, a statement that the servicer has not received all the payments that became due since the consumer filed for bankruptcy. ( 4 ) Multiple obligors. If this paragraph ( f ) applies in connection with a mortgage loan with more than one primary obligor, the servicer may provide the modified statement to any or all of the primary obligors, even if a primary obligor to whom the servicer provides the modified statement is not a debtor in bankruptcy. Official interpretation of 41 ( f ) ( 4 ) Multiple obligors.Show ( 5 ) Coupon books. A servicer that provides a coupon book instead of a periodic statement under paragraph ( e ) ( 3 ) of this section must include in the coupon book the disclosures set forth in paragraphs ( f ) ( 2 ) and ( f ) ( 3 ) ( vi ) of this section, as applicable. The servicer may include these disclosures anywhere in the coupon book provided to the consumer or on a separate page enclosed with the coupon book. The servicer must make available upon request to the consumer by telephone, in writing, in person, or electronically, if the consumer consents, the information listed in paragraph ( f ) ( 3 ) ( v ) of this section, as applicable. The modifications set forth in paragraphs ( f ) ( 1 ) and ( f ) ( 3 ) ( i ) through ( iv ) and ( vi ) of this section apply to a coupon book and other information a servicer provides to the consumer under paragraph ( e ) ( 3 ) of this section. ( g ) Successor in interest. If, upon confirmation, a servicer provides a confirmed successor in interest who is not liable on the mortgage loan obligation with a written notice and acknowledgment form in accordance with Regulation X, 1024.32 ( c ) ( 1 ) of this chapter, the servicer is not required to provide to the confirmed successor in interest any written disclosure required by this section unless and until the confirmed successor in interest either assumes the mortgage loan obligation under State law or has provided the servicer an executed acknowledgment in accordance with Regulation X, 1024.32 ( c ) ( 1 ) ( iv ) of this chapter, that the confirmed successor in interest has not revoked.
Company Response:
State: MD
Zip: 20747
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: On XX/XX/XXXX I went in to a pnc branch to apply for a business credit card for my business. I have excellent business credit and my personal credit score is XXXX on XXXX. I meet the criteria for a business credit card and I also have others with other institutions. However I got a call today from a banker saying I was declined due to 4 reasons 1. Too high balances on existing accounts 2. No recent loans 3. Not long enough credit history/ profile 4. Dont remember 4th reason But all of the reasons are invalid or incorrect I just paid off a bank loan in full a couple months prior. Which my credit report shows that account was closed and paid as agreed, I have a long credit history XXXX years. I have XXXX auto loans on my credit profile thats paid in full. Majority of all my credit cards balances are paid down to {$0.00} balances, and or I only owe a few XXXX dollars on credit cards with very high credit limits. I feel Im being targeted being a minority woman and business owner. I meet the qualifications for these financial products yet Im being denied. And I cant seem to think of no other logical reason, being that I have excellent credit rating on my personal and my business
Company Response:
State: GA
Zip: 30032
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: My mother passed away in XXXX. She left very little. There were two ira cds one was just shy of {$3000.00}, the second was worth {$20000.00}. We were told that the XXXX cd just vanished and never existed. Then we where told that the one just short of XXXX would be split 3 ways as for my mothers wishes. My daughter got her check no problem., fir some reason they want to play games about mine. I would greatly appreciate help getting this matter taken care of.
Company Response:
State: MI
Zip: 49441
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: In XXXX when my son was XXXX I open him an account at PNC bank. I was told that i would be an authorized user until he was XXXX. Now that he is XXXX XXXX XXXX, I have no access to his account. If he receives mail his name is on the mail, not mine. apparently, his account was overdrawn and PNC withdrew {$480.00} from my account without notice. I was unaware that his account was overdrawn and was not notified that they would withdraw this money from my account. I called them to find out why and they said they did it because I was on his account and they could not refund me. I told them that this is a hardship for me and that if they could return the money, I will make payment arrangements. I have been with PNC for over 10 years and this has never happened to me. I told them that I am behind on my mortgage and that the money in my account was for that. I talked to XXXX different people and no one was willing to help. Please help me to get my money back to pay my bills if only temporarily.
Company Response:
State: DE
Zip: 19702
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: A last month rent/damage deposit refund of {$7100.00} e-mail for my condo tenant was hacked. Rather than to refund by check but was requested wire transfer instead. Wire transfer was completed. Event happened on XX/XX/XXXX to XX/XX/2023 Please see the attached e-mail trails for the event details.
Company Response:
State: WA
Zip: 98059
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I previously filed a complaint on XX/XX/2023 regarding PNC Bank. The very next day XX/XX/XXXX I was contacted by XXXX so that she could hear exactly what was going on with the account. I expressed my concerns and the urgency of our account being back in good standards and our company not being able to receive any of the payments that are sent to us. I even informed her of the stop payments that were never placed on the account since XXXX. She told me she would need until the next day to make sure she could dispute all of the charges that were made on our account and provided me with her contact information. The next day XX/XX/XXXX I received a call from XXXX and was told that all disputes were denied and that she would go over the calls to see if she could assist me further. I asked if the stop payments were placed and she told me no. I was appalled, she didnt place the stop payments, the stop payment I submitted online didnt go through, and the several representatives I spoke with didnt submit the stop payments either. She told me she would reach out on Tuesday to provide me with an update and that I should be receiving some explanations in the mail. I didnt receive a call or email yesterday so today XX/XX/2023 I visited one of the branches located in XXXX XXXX IN. When I arrived a XXXX XXXX greeted me and asked what she could help me with. I explained to her that I needed to change my business bank account number because itll continuously being charged causing us to not be able to get out of overdraft and that stop payments were never placed on the account. I explained to her that I spoke with XXXX over the phone and that she was supposed to get back to me on Tuesday XX/XX/XXXX but I hadnt heard anything from her. She told me that letters were mailed out to our business in XX/XX/XXXX and asked had I received them and i informed her that I didnt. She told me the usual process is to close the account down and start a new one but she couldnt help me until the account was out of the negative and that I needed to reach back out to the corporate office. She read some of the notes out loud to me and scheduled an appointment for me to come back in next Friday and state hopefully everything will back on track by then. Previous complaint : On XX/XX/2023, I placed a stop payment for two separate amounts of {$440.00} and {$1800.00} through PNCs online business banking using my desktop computer. On XX/XX/2023, I noticed the amounts were still being deducted from my account. I reached out to PNC via phone and spoke with a representative, who informed me that the charges should fall off and if they still appeared the next day, to give PNC a call back. On XX/XX/2023, I reached out to PNC to speak with someone and was told by a representative by the name of XXXX that the transactions would reverse. If not, I would need to file a dispute. On XX/XX/2023, I called PNC to see if anything else needed to be done and to ask about the stop payments and was told there werent any stop payments on the account. The representative filed a dispute for one of each transaction and didnt provide me with any other feedback other than that PNC needs to investigate. The account has now been charged {$7100.00} from one company and {$5600.00} from the other company. No stop payment was placed on the XXXX either, and Im assuming that the account will continue to be charged. I called in again on XX/XX/2023, and received no help. The representative could only see two items that were disputed and informed me that they were still under investigation. We are continually having issues with being charged several times for many different transactions, including company utility bills and overdraft fees. The stop payments are still not in effect and we've exhausted all of our options and are needing help. With all of the confusion within the account, we believe it will never be in good standards, and we'll never be able to develop a great relationship with PNC.
Company Response:
State: IN
Zip: 463XX
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I CLOSED A CREDIT CARD ACCOUNT WITH PNC DUE TO POTENTIAL FRAUD. I HAD PREVIOUSLY SCHEDULED A {$100.00} PAYMENT TO BE APPLIED ON THE DUE DATE. I WASN'T CREDITED AND I WAS CHARGED A {$27.00} LATE FEE. THIS IS WRONG!
Company Response:
State: OH
Zip: 44221
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: XX/XX/2023 PNC Bank _________________ _________________, _________________ _________________ Re : Dispute of Bank Transaction ( s ) Dear Sir or Madam : I am the owner of account # _________________. I am disputing the following transaction ( s ) that were charged fraudulently to my account without my authorization : Date Amount Merchant Name Bank Ref. # _________________ {$2000.00} _________________ _________________ I did not make or authorize these transaction ( s ) that appear on my account and I am the victim of identity theft. I have enclosed a copy of my monthly bank statement which lists the unauthorized transactions. Please adjust my account information to reflect that I have disputed this transaction ( s ), and remove this item ( s ) from my statement. The bank closed my account because if a fraudulent check and the check was a work check and I wasn't aware of it being fraudulent and after it was cashed it was told to be fraudulent Enclosed are copies of the following documents, evidencing the fraudulent activity : _________________ Please adjust my account information to reflect that I have disputed these transaction ( s ), and to remove these items from my statement, and send written confirmation that you have done so. Please contact me if you have any questions or need additional information. I can be contacted by phone at XXXX. Thank you for your prompt attention to this matter. This is a XXXX document. Page 1 of 2 Sincerely, ______________________________________
Company Response:
State: GA
Zip: 30506
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A