Date Received: 2021-06-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: good day my complain is about the assent i have sold online on a social media specifically on XXXX XXXX and XXXX, fortunately the buyer has seen the advertisement and was willing to buy the my product and the buyer introduce to me the the special account called PayPal that I must register as he going to pay me on this account and i have register to this account and became a member but i was struggling to link the account to my account on the XX/XX/2021 and i as seller we agree with the buyer that he will pay me on this account called paypal and the money will link to my personal account. XXXX amount was deposited in paypal account that i can use or seee it but the client promise to see to this matter but i manage to trust the buyer and this paypal thing scam, well after shipping the product to XXXX from XXXX XXXX to Mr. XXXX in XXXX the was confirmation on on the paypal account of my money transfer the paypal account says it has i technical problem the money will be available after 72 hours and i have waited till the 72 hours is gone then they introduce the a knew thing that says my money cant be transfer to me as the have deposited more money in my paypal account wish i can not see it with a naked eye ... .up untill i pay XXXX XXXXXXXX to the client for the additions that i can not see or any thing that say they have deposited money in account but i MUST PAY MR XXXXAL THE BUYER XXXX and they will deposite XXXX to my account ( 1 ) i must e wallet this mr XXXX who already have my product the XXXX XXXXXXXX and i will be able to access this shirty account call paypal, i have mange to save all our conversation with the buyer and paypal accounts manager
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with geting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and it effecting me a great deal as i used paypal quite frequently. My email linked to my Paypal is XXXX.
Company Response:
State: CA
Zip: 95616
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I reported the following transactions to Venmo as fraud : XX/XX/XXXX {$500.00} was sent to XXXX XXXX. XX/XX/XXXX {$150.00} was sent to XXXX XXXX. XX/XX/XXXX {$1000.00} was sent to XXXX XXXX. XX/XX/XXXX {$1300.00} was sent to XXXX XXXX. XX/XX/XXXX {$1500.00} was sent to XXXX XXXX. XX/XX/XXXX {$1000.00} was sent to XXXX XXXX. XX/XX/XXXX {$500.00} was sent to XXXX XXXX. XX/XX/XXXX {$500.00} was sent to XXXX XXXX. XX/XX/XXXX {$300.00} was sent to XXXX XXXX. XX/XX/XXXX {$320.00} was sent to XXXX XXXX. XX/XX/XXXX {$500.00} was sent to XXXX XXXX. For VENMO to come back and say that these transactions were " not unauthorized '' is completely wrong. During these dates I was serving my country on a XXXX in the XXXX XXXX XXXX XXXX with no access to the internet or to my cell phone. I have attached my statement of service stating that I was onboard a submarine during these dates. I DID NOT authorize these transactions and I am a victim of identity theft. I was severely and maliciously defrauded. I have attached police reports that document that the person who did this is a con artist / serial defrauder. And the person who did this sent this money to her two daughters - XXXX and XXXX XXXX. I also found that a bench warrant was issued for this person 's arrest in XXXX ( also attached ) for contempt of court in a case where she stole the identity of a service member serving in XXXX and she opened multiple credit cards in this persons name. She also opened 5 credit cards in my name and so far XXXX XXXX has recognized that I was defrauded and they had the XXXX entry deleted from my credit profile.
Company Response:
State: WA
Zip: 98366
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has permanently limited my account for no reason and did not give me an explanation whatsoever. Along with thousands of other sellers on an online marketplace known as XXXX XXXX, a PayPal account must be used to compete transactions with regards to both buyer and seller safety. I have never interfered negatively with XXXX acceptable use policy and have records to prove my transactions, shipping labels, proof of delivery, and genuine reviews from my buyers. After contacting PayPal regarding my situation, they failed to help me and instead gave me a very vague response, not answering what I really asked. My PayPal account is associated with my email, XXXX XXXX
Company Response:
State: TX
Zip: 76111
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased 2 flights through XXXX XXXX using PayPal. I Cancelled all of the flights after Paypal chose to close my account ( with no explanation ) as I feared they would cancel the flights and I would be left stranded- so I rebooked seperately. After I cancelled, I received a refund email from XXXX XXXX ( attached ). However- there is no money back on my card or in my paypal account. Paypal Transaction IDs : XXXX XXXX {$13000.00} Paid and no refund. I performed a XXXX complaint and CFPB complaint against Paypal and their response was " On XX/XX/2021, the Merchant attempted to send two payments to your Account for a total amount of {$13000.00} ( Payments ) ; however, these attempts were denied due to the limitation on your Account. As a result, PayPal retuned the Payments to the Merchant and we are declining your request for reimbursement. We recommend that you contact the Merchant directly for further information regarding the location of your funds. '' This is incorrect. After this response, which tells me to contact the merchant, I spoke with XXXX XXXX via a XXXX and DOT complaint. The refund was sent to Paypal in full and I have attached documentation to support this. Paypal is either deliberately lying to the CFPB or isn't actually researching the information.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has closed my account and access to the funds in my account. They will not offer any help in getting the issue resolved. This has to be a mistake, I am not knowingly going against any of their TOS. I just learned I could report the issue here. There is no resolution from them in sight, this is my money. I have paid Paypal Hundreds and hundreds of dollars in Goods and Services fees. I am a very active user of their playform. My paypal name is XXXX This is affecting my livelihood with no access to the funds.
Company Response:
State: CT
Zip: 06811
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was using PayPal XX/XX/XXXX for a XXXX XXXX the persons running it charged me XXXX for XXXX sessions I tried one session out n didnt like it I contacted PayPal to refund my money because he wouldnt PayPal then said I was in the wrong even tho I wansnt an am they wont return the XXXX since I never continued the sessions I feel this isnt right an I sent him a message asking for it back he refuSed if I have to contact the police I will n be pressing charges for fraud against him this is his message he sent to me You went straight to paypal to do your dirty work for you. You failed. I'm sorry you were unsatisfied but you had your chance to voice it. You chose not to. You instead acted like a child, ignored the warnings you were given in the voice call to begin with and then thought you'd get paypal to do your work for you. I will not be refunding your XXXX dollars. Paypal has agreed in my favour, you were fully and completely aware of what you were paying for, how and why you were paying it. Your actions just seem to be someone who just didn't like it I am under XXXX obligations to refund you. XXXX. XXXX so please help me I dont know wat to do an I need that money back for bills
Company Response:
State: MT
Zip: 599XX
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal put my in 180 days limit transfers.Covid in our country and I whant use my money.My name XXXX.Surname XXXX.My email XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-27
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I signed for Paypal Merchant Processing through XXXX XXXX through a Paypal Sales Associate and fulfilled all the requirements to redeem the offer. Yet Paypal has yet to send my email to XXXX to confirm I have fulfilled the requirements. I have contacted XXXX multiple times and they said Paypal needs to be the one to send them my email address to confirm I have fulfilled the requirements so I can get credited as XXXX for the signup at Paypal.
Company Response:
State: CA
Zip: 94520
Submitted Via: Web
Date Sent: 2021-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I just opened up a pay pal account so I could have unemployment deposit my money in account and I take it out. It start they put limitation on my account before unemployment put money in my account. So I took care of it. Me second deposit have not been able to access. I get different reasons everything I call. First suspicious withdraw. Now they suspicious fraudulent and won't give me my money no a reason why they froze my account for 180 days and say they don't have to tell me or give me my money
Company Response:
State: MI
Zip: 492XX
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A