Date Received: 2023-05-27
Issue: Other service problem
Subissue:
Consumer Complaint: I received payment for work I completed a week before the payment, for {$400.00}, via PayPal, which is now holding my money for no reason. This is theft. I want my money.
Company Response:
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX, I subscribed to XXXX for a total cost of {$180.00}. Thereafter I sought to cancel the purchase and receive a refund. I contacted the company I thought to believe was XXXX as they advertised online with a very similar name. In fact, I had reached a scammer. The representative that I spoke with advised me that I had reached the intended company and if I paid and additional {$180.00} via Venmo, I would be refunded for both charges. Thereafter, I made a payment via Venmo as XXXX XXXX requested. I immediately discovered that this individual was in no way affiliated to XXXX Therefore I immediately contacted Venmo to request a reversal, letting them know I was scammed by another client of theirs. However, they are unwilling to comply with my request and urged me to follow up with the " seller '' directly. I have never purchased an item from XXXX XXXX. I was a victim of a scammer who utilized Venmo 's services to perpetuate fraud. Accordingly, Venmo should refund {$180.00} to me. I have also filed a police report on XX/XX/23 and my lawyer has sent them a letter XX/XX/23 & XX/XX/23. No response from Venmo.
Company Response:
State: NY
Zip: 13090
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Customer Service, I hope this letter finds you well. I am writing to submit a formal complaint and appeal regarding the permanent limitation placed on my PayPal account. I believe that this limitation was a result of a mistake, as I have not violated any PayPal policies or engaged in any activities that would warrant such action. Firstly, I would like to emphasize that I have been a loyal PayPal user for [ insert duration of usage ], and I have always strived to abide by your platform 's terms and conditions. I have used my PayPal account, associated with the email address XXXX, for legitimate and lawful transactions without any incident or violation. Thus, the permanent limitation imposed on my account has come as a surprise and has caused me significant inconvenience. I kindly request that PayPal re-investigates my case thoroughly and objectively. I strongly believe that upon review, you will find that my account was mistakenly flagged and restricted. I am confident that there has been an error in the decision to permanently limit my account. I am willing to provide any additional information or documentation necessary to support my appeal and assist in the resolution of this matter promptly. I kindly request that PayPal reviews the activities and transactions associated with my account carefully. I am confident that upon closer inspection, you will find no evidence of any policy violations or unauthorized activities. It is my sincere hope that PayPal will rectify this situation and restore my account to its previous, fully functional state. I understand that PayPal has a responsibility to ensure the security and integrity of its platform, and I appreciate your commitment to protecting users and preventing fraudulent activities. However, I believe that an error has been made in my case, and I trust that PayPal will conduct a fair and impartial investigation to address this issue. In conclusion, I kindly ask PayPal to reconsider the permanent limitation placed on my account and take the necessary steps to restore my account 's functionality as soon as possible. I value the convenience and reliability that PayPal provides, and I look forward to continuing my positive experience as a PayPal user. I thank you for your attention to this matter and for considering my appeal. Should you require any further information or clarification, please do not hesitate to contact me at the email address or phone number provided above. I eagerly anticipate a prompt and favorable resolution to this issue. Yours sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have had a account with paypal for over 10 years and it was in good standing all of that time I recently was sent the sum of {$200.00} to said account and it was deposited and shows as deposited on their log in page I received a e-mail stating I had account limitations placed on my account and they would not send my money to my banking account that they have on file for me I tried many times to tell them that I am a person with disabilities and also a veteran they said they would be holding my money for what is a unacceptable time 180 days and I can't afford to wait that long I do not run a business on paypal I have received donations to help me care for animals that I keep and feed that were injured or abandoned I use this money to buy food for said animals the only thing I did to get in this mess is request to change my phone number because I lost my other one I am XXXX and almost XXXX from severe XXXX and have XXXX XXXX they have put me under undue stress trying to get the money I desperatley need for care for the animals Please help me help me thank you
Company Response:
State: TN
Zip: 384XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received a bank notification around XXXX on XX/XX/2023 stating there was a suspicious log-in attempt to my mobile banking account and that they would lock the mobile banking until I was able to change the password. This prompted me to check my accounts, and I noticed there were 2 bank transfers to venmo of {$1000.00} and {$6000.00} made on XX/XX/XXXX after XXXX XXXX about 15 minutes apart. I didnt recognize these transactions, so I removed my bank information from Venmo and saw that the transfers were still pending. I called my bank ( XXXX XXXX XXXX ) the following day ( XX/XX/XXXX ) and changed my mobile banking information with the fraud specialist. The fraud specialist told me to check my email for anything suspicious and to change the password. I checked my email and didnt see any emails from Venmo notifying me of the transactions, which I thought was strange. I then checked my trash, and saw all of the emails from Venmo were in the trash. I realized someone had set a filter on my email that sent all Venmo emails to the trash. These emails stated that my venmo password was changed and that someone had added a new bank account a few hours earlier. I opened my venmo app and saw I was logged out. I was able to get back in through changing the password to both my email and my venmo account. The transfers still say they are pending. The following morning ( XX/XX/XXXX ) around XXXX, I received an email of suspicious login activity being blocked from my PayPal account. Nothing that I know of was retrieved through my PayPal account. I froze my credit the same morning. I then called XXXX XXXX XXXX to dispute the two transfers to Venmo, and noticed three activities on my checking account processing from the very same day, XXXX XXXX Account Verify. I then called my bank back and froze all of my accounts until further notice. I called XXXX XXXX to report this incident and they said that someone had access to my account number and attached my bank account to their XXXX XXXX. Whoever hacked my email has access to information like medical records, W2 and other tax forms with my SSN along with other loan information and vehicle information. I believe they may have retrieved my email information and banking account number from Venmo.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Transaction ID : XXXX Date : XX/XX/2023 Amount : {$100.00} I reached out to Paypal multiple times saying that I didn't recognize the charge and I've never done business with that company. They keep saying stuff like " based on your purchase history, this charge is legitimate and we're closing the case '' and " there is no signs of fraud ''.. Pretty much telling me to suck it up and pay my negative balance, because now they are holding my financial information from my actual bank hostage and won't let me remove it from their system. I've been defrauded through their system before and I no longer feel safe having my financial information on their servers as I don't need malicious people wreaking further havoc on my actual bank account. They are refusing to remove my banking information which I have already stated to multiple members of their company that I have revoked their authorization and permissions to hold that information on their systems. I no longer wish to do business with Paypal, Paypal is a wan na be bank that offers absolutely no consumer protections against acts of fraud, they will just blatantly deny your claim and leave you owing them money, then hold your actual banking information hostage.
Company Response:
State: FL
Zip: 32086
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: It's been over a year since i've tried to close my account. I submitted this claim to the CPFB a year ago and paypal still refuses to close my account!
Company Response:
State: GA
Zip: 300XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I will disclose further details if or when necessary, however, I sent a few payments to an unknown individual using my PayPal cash card. The payments were for an introductory meeting/payment for my security deposit and first night rent of the home I was negotiating to stay in. I discussed the details of my business and what other services I might be able to help her grow her business with, but essentially the agreement was my payment to her for security deposit and 1 night stay at her residence until further " lease '' terms were intended to be negotiated. The woman in question is not my associate, nor have we ever met in person, but after convincing me to send one payment after another I had sent several payments to cover the deposit and " rent '' for the night as well as negotiated a meeting to discuss business ventures. However, after multiple successful deposits sent to her from my paypal account I was given a physical address to meet in person and was blatantly lied to. The woman never answered the door, the house appeared to be vacant and I even jeopardized my safety by spending money i could not afford to cover my shelter cost for the evening. I tried to dispute these charges and transactions with PayPal with whom, I have had my account active since XXXX and almost NEVER have I filed disputes. My dispute including the following : " This person scammed me into a few payments that were supposed to be for a deposit on a rental of a house and they never delivered what they promised me whether I made several payments they demanded upfront '' However, they responded a few days after disputing said charges with the following comments : We've closed this case as our review showed that this transaction was processed correctly and an amount of {$50.00} USD was successfully transferred to the XXXX on XX/XX/XXXX at XXXX XXXX XXXX. Transaction ID 's Transaction ID XXXX ( {$52.00} ) Transaction ID XXXX ( {$100.00} ) Transaction ID XXXX ( {$52.00} )
Company Response:
State: TX
Zip: 75002
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Someone overtook my PayPal account and sent thereselves {$1200.00}, my account is linked to my bank XXXX. Ive disputed with both of them and PayPal says it was sent to family and friends. I never authorized this I was hacked. Im going through XXXX right now for XXXX XXXX and Im on a fixed income so this has just been a burden on everything In My life right now I have rent due and my electric
Company Response:
State: OH
Zip: 453XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Paypal after over 15 years of business chose to terminate its relationship with me. While I used Paypal for some business sales. I generated a balance of over {$15000.00} held in a 90 day reserve. Almost all that money held in reserve has now well exceeded its 90 day hold period. Paypal is now unjustly holding my funds without compensation at current market rates. I demand my funds be released and or compensate me with current interest rates for using and or holding my funds without my permission. my account is XXXX XXXX
Company Response:
State: FL
Zip: 33178
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A